Introduktion: Akutsjukvård är för en del patienter starten på en längre vårdkedja. Det kan vara en tid för patienten som präglas av oro och rädsla. Inom akutsjukvård tas hastiga beslut utifrån aktuell situation. Bemötandet från vårdpersonalen är då viktigt för att patienten ska uppleva sig trygg och sedd. Tidigare forskning har visat att missnöje med vårdpersonalens bemötande ger en ökad ekonomisk belastning, ofta såväl för sjukvården som för individen, samt ett ökat lidande i form av längre vårdtider. För att kunna arbeta personcentrerat är det viktigt att ha förståelse för hur patienter värderar och upplever bemötandet från vårdpersonalen inom akutsjukvård.  Syfte: Att utforska patienters upplevelser av bemötande från vårdpersonal inom akutsjukvård.  Metod: Deskriptiv studiedesign med allmän litteraturöversikt och kvalitativ ansats där elva vetenskapliga kvalitativa artiklar kvalitetsgranskades och analyserades.  Resultat: Fyra huvudteman framträdde; Patientens behov av information, Kommunikationens betydelse för patientens delaktighet i vården, Patientens behov av personcentrerad vård och Patientens behov av medicinskt och emotionellt omhändertagande. Slutsats: Resultatet visar på att upplevelsen av vårdpersonalens bemötande är individuellt. Gemensamt för patienternas upplevelser var känslan av att vara beroende av vårdpersonalen vars bemötande både kunde upplevas som negativ och positiv. Patienterna hade en önskan om att känna sig trygg, sedd och lyssnad på.  Nyckelord: Akutsjukvård. Patientupplevelser. Kommunikation. Akutmottagning. Bemötande / Introduction: Emergency care is for some patients the start of a longer chain of care. It can be a time for the patient marked by anxiety and fear. In emergency healthcare, decisions are often made quickly based on the current situation. The treatment from the healthcare staff is therefore important for the patient to feel safe, to be seen and for the care to be effective. Previous research has shown that dissatisfaction with the care staff's treatment results in an increased financial burden, often both for the healthcare system and for the individual, as well as increased suffering in the form of longer treatment. In order to be able to work in a person-centred way, it is important to have an understanding of how patients value and experience the treatment from the nursing staff in emergency healthcare. Aim: To explore patients experiences of treatment from nursing staff in emergency medical services.  Method: Descriptive study design with a general literature review and qualitative approach where eleven scientific qualitative articles were analyzed and reviewed.  Result: Four main themes emerged; Patient´s need of information, Importance of communication for the patient´s participation in care, Patient´s need for person-centred care and Patient´s need for medical and emotional care.  Conclusion: The results show that the experience of the care staff's treatment is individual and often depending on the situation. Common to the patients' experiences was the feeling of being dependent on the care staff whose treatment could be experienced as both negative and positive. The patients had a desire to feel safe, seen and listened to. Keywords: Emergency medical care. Patient experience. Communication. Emergency service. Encounters.

The purpose of this study is to investigate how language difficulties in elderly care can affect the identity and quality of life of older Iranians. Intention is to increase knowledge about the importance of the native language for people in elderly care. Language barriers were previously researched mostly in nursing homes in the context of dementia, primaly relying on observations or text analysis and shows the importance of mother tongue use in late life. Previous research was realized with methods that do not include the elderly perspective. Therefore, we chose a qualitative interview as appropriate to investigate the problem from the perspective of the elderly. The results show a strong connection between identity, quality of life and language. The quality of life is directly affected by language, and the language influence on identity is indirect and dependable on other internal and external factors. In other words, it is not possible to examine the individual's language's impact on quality of life without the inclusion of the individual's identity as the most important factor. The findings also point to the need for further research about identity and quality of life of older people in relation to absence of Swedish language.