Zugl.: Hagen, Fernuniv., Diss., 2005

This thesis deals with the general concept of Corporate Social Resonsibility (CSR), its principles and contributions which have been applied to the air transport market. The first chapter defines the notion of CSR, analyzes three pillars of sustainable development and discusses the opinions that fundamentally reject the CSR concept. The second and the third chapter look at the aviation industry from the sustainable development point of view. Discussion about social contributions of the air transport and current topics concerning sustainability are a basis for the theoretical model of CSR which has been constructed with regard to unique industry features. Execution of CSR policy is being analyzed in the last chapter. The CSR initiatives of the airline company are evaluated in terms of their impact on the company overall performance.

Universiẗat, Diss.--St. Gallen, 2005.

Zugl.: Osnabrück, Univ., Diss., 2009

Logistische Prozesse und Kooperationen sind oftmals fluide. Zeitlich befristet schließen sich Lieferanten, Endkunden, Produzenten und Logistikdienstleister entlang einer wandelbaren Supply Chain zusammen, die die Grenzen der individuellen Unternehmen transzendiert. Dabei übernimmt der Logistikdienstleister die Verantwortung für die Koordination der Waren- und Informationsflüsse. Der enorme Kostendruck und die geringen Margen in der Logistik erzwingen den Einsatz von Informationssystemen (IS) und mithin deren flexible Kopplung.

My final work should analyze aviation industry from an economic perspective, the main theme will be differences between traditional operators and low-cost operators. The most important part is analysis of the marketing mix, where the main part of air transport are undoubtedly product and price. Result of my work will be a product portfolio that summarizes all the findings in a summary table.

Departure punctuality has increasingly gained attention over the last few years. This development is due to the realization what important role this issue plays in the economics of the airline industry. Punctuality is not just a sound performance indicator but also allows airlines to differentiate themselves from their competitors. In addition the issue holds a significant potential for cost savings. For this reason many airlines have started special programmes to improve their punctuality performance, and so did Lufthansa. However, despite this increasing attention, outbound punctuality levels have not yet reached satisfactory levels. Therefore, this study aimed at contributing to this process by identifying potential ontime performance improvements at the Lufthansa station at Frankfurt Airport. As an underlying framework, a Human Factors approach was chosen. Central issues in the focus of the study were the individual perceptions and attitudes towards punctuality by the relevant front line staff. In order to examine these issues a survey among the Flight Managers, Assistant Flight Managers, and Section leaders was carried out. The results of this survey were then put into correlation with the delay statistics published. The results of the survey indicate a potential lack of communication among the front line staff as well as between them and higher organizational entities. Moreover, certain distrust towards the delay statistics became evident. Although the staff members seem quite well motivated, they feel a lack of commitment by their superiors. In addition, the survey gathered some interesting ideas for punctuality improvements held by the front line staff members. Besides very concrete topics for discussion, the central outcome of the study was the recommendation to analyze all relevant processes at the Lufthansa station from a Human Factors perspective in order to improve the communicative situation. Moreover, the study suggests introducing appropriate incentive schemes in order to promote better on-time performance. Altogether these should result in a noticeable improvement of the punctuality situation at the Lufthansa station.

"Under senare år har kundlojalitet blivit allt viktigare för företag. Detta beror på många olika faktorer som till exempel att fler produkter blir allt mer identiska med varandra, att konkurrensen ökar, och även att befolkningstillväxten sjunker vilket leder till att man inriktar sig på de existerande konsumenterna."

"Under senare år har kundlojalitet blivit allt viktigare för företag. Detta beror på många olika faktorer som till exempel att fler produkter blir allt mer identiska med varandra, att konkurrensen ökar, och även att befolkningstillväxten sjunker vilket leder till att man inriktar sig på de existerande konsumenterna."

Syftet är att skapa en förståelse för strategiska beteenden hos flygbolag i Europa, under en tid som präglas utav finansiell oro, detta då människor i allt högre grad använder sig utav flyg som transportmedel. Vid utförandet av denna uppsats har en kvalitativ forskningsmetod använts samtidigt som den präglats av en induktiv ansats, då utgångspunkten är empirin för att sedan tillämpa passande teorier på det empiriska materialet. Insamlandet av det empiriska materialet har genomförts med hjälp av en tvärsnittsstudie utav sex olika flygbolag, vi har då valt att enbart använda oss av sekundära källor, då vi anser att detta är passande för denna uppsats. När valet av flygbolag gjordes var kravet att bolagen skulle finnas inom Europa och bedriva flygtrafik till och från Sverige.