Syftet med detta examensarbete var att undersöka vilka faktorer som krävs för en lyckad implementering av ett förbättringsprogram i en organisation, oavsett vilket förbättringsprogram som används. Förbättringsprogrammen har vuxit fram ur kvalitetrörelsen och har sitt ursprung i ständiga förbättringar och PDSA-cykeln. Förbättringsprogram används av ledningen för att uppnå en högre grad av kundtillfredsställelse, på ett strukturerat sätt. En implementering av ett förbättringsprogram måste successivt lanseras i en organisation genom introduktionsfas, försöksfas, införandefas, expansionsfas och integreringsfas. I införandefasen används tre olika typer av införande av förbättringsprogram totalt, delvis och införande under befintligt koncept. Implementeringsprocessen måste mätas för att det ska kunna avgöras om den blev lyckad eller inte. Metoden som använts i detta examensarbete är en kvalitativ forskningsprocess med hermeneutiskt ideal av kvalitativ metod med en kombination av etnometodologisk tradition och naturism. Författaren har använt sig av en tvärsnittsdesign i tidsaspekten. Data insamlingsmetoden har varit kvalitativ intervju, med fem respondenter, samt litteraturstudier från vetenskapliga artiklar och böcker. Detta har analyserats med Ad-hoc. Resultatet visade att faktorer för att lyckas med en implementering av förbättringsprogram är: engagerat ledarskap, mål vision, delaktighet, vilja, resurser, kunskap, förståelse, kommunikation, uthållighet och efterfrågan. Undersökningen visar framför allt på vikten av engagerat ledarskap och detta är av största vikt om en implementering ska lyckas. Det är viktigt att organisationen gör det klart vilka förväntningar som finns på de roller som ska vara delaktiga och att det utgår från den egna organisationens resurser och förutsättningar. / The purpose of this master thesis was to investigate the factors necessary for a successful implementation of an improvement program in an organization, regardless of the improvement program used. The improvement program has grown from TQM and has its origins in continuous improvement and the PDSA cycle. The improvement programs are used by management to achieve a higher level of customer satisfaction in a structured way. The implementation of an improvement program in a company consists of five phases, introductory, pilot, implementation, expansion and integration. There are three types of introductions of the implementation phase, total, partial and during existing concepts. The implementation process must be measured in order to enable it to determine whether it was successful implementation or not. The method used in this thesis is a qualitative research process with hermeneutical ideals of a qualitative method with a combination of ethno-methodological tradition and naturism. The author has used a cross-sectional research design and the data collection methodology was qualitative interviews with five respondents, and literature studies from scientific articles and books. The result has been ad-hoc analyzed. The results showed that the factors for the success of an implementation of the improvement program are: engaged leadership, vision, goals, participation, willingness, resources, knowledge, understanding, communication, perseverance and demand. This master thesis shows above all the importance of engaged leadership and this is of paramount importance, if an implementation is to be succeed or not. It is important that the organization makes it clear what the expectations of the roles that will be involved and that it is based on the organization's own resources and conditions.

The purpose of this thesis is to examine which factors are the most important to successfully implementing an improvement process, and to examine if subcontracting companies differ from the rest of the companies in the study. Increasing the quality of products and at the same time lowering the costs is often necessary with the pressure from the external environment that many companies are facing today. Many companies are active on a global scale with competitors all over the planet. It is easy to understand that companies need to have an innovative approach, and improve their products, but it is hard to know how and what to change. Upon completion of the initial research phase, a form with questions was created. The composed question sheet was used in an internet based survey. The same question sheet was later used in interviews with 3 different companies. The interview phase provided a chance to ask follow up questions to increase the understanding and help with the analysis. The results from the study were compared with leading literature and similarities were highlighted. The results from the study demonstrate that soft values are the most important factors when implementing an improvement process. Engaged leadership, clear goals and participation from leaders and personnel are the most prominent factors. The differences between subcontracting companies and the other companies in the study are not significant.