by Huang Zilong, Mok Gar Lon Francis, Yip Kin Keung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1995. / Includes bibliographical references (leaves 66-67). / Introduction / Forward --- p.1 / Methodology --- p.3 / What is Process Management --- p.4 / Definition of process --- p.4 / An overview of process management --- p.5 / Goals of process management --- p.6 / Benefits of process management --- p.6 / Process Assessment --- p.7 / Process Analysis --- p.12 / Process Improvement --- p.16 / Process Assessment Tools/Techniques --- p.18 / Process Analysis Tools/Techniques --- p.19 / Different Performance / Process Improvement Tools --- p.20 / TQM --- p.20 / IS09000 --- p.20 / Business Process Reengineering --- p.20 / Process Management --- p.21 / Comparison --- p.22 / Company Experience with Process Management --- p.23 / IBM experience --- p.23 / Background --- p.23 / Methodology --- p.24 / Current development --- p.26 / MTRC experience --- p.28 / Background --- p.28 / Methodology --- p.29 / Current development --- p.31 / Application of Process Management at CRC --- p.32 / Background --- p.32 / History of merging --- p.32 / Restructure --- p.33 / Difficulties encountered --- p.34 / Current Situation analysis --- p.36 / Structure --- p.36 / Practices --- p.38 / Human issues --- p.41 / Attitude --- p.41 / Motivation --- p.43 / Knowledge and Skills --- p.43 / Selecting the key process --- p.43 / Customer Service --- p.44 / Purchasing Management --- p.44 / Process Assessment --- p.44 / Process Analysis --- p.49 / Process Improvement --- p.58 / Key learning / Conclusion / Further discussion --- p.61 / Management Issues --- p.62 / Human Issues --- p.63 / "Integrating TQM, Process Management and BPR" --- p.64 / References --- p.66 / Appendices / Appendix I An example of Process Map / Appendix II Retail Information & Management Systems

by Chan Kwan Wing, John. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references (leaves 69-70). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.v / PREFACE --- p.vii / ACKNOWLEDGEMENT --- p.ix / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.4 / Chapter III. --- VARIOUS ASPECTS IN PROJECT MANAGEMENT --- p.6 / Project Scope Management --- p.6 / Project Evaluation --- p.7 / Define the Objectives --- p.7 / Defining the Project Scope --- p.8 / Project Time Management --- p.10 / Introduction to the S-Curve --- p.11 / Planning and Scheduling with Gantt Charts --- p.13 / Network Representation of a Project --- p.14 / Precedence Diagramming Method --- p.18 / Project Cost Management --- p.20 / Cost Estimating --- p.20 / Pricing Strategies for Contractors --- p.21 / Cost Budgeting --- p.23 / Cost Control --- p.24 / Project Quality Management --- p.29 / Quality Management --- p.29 / Project Human Resources Management --- p.32 / Organizational Planning --- p.32 / Staff Acquisition --- p.33 / Team Development --- p.34 / Project Communication Management --- p.35 / Information Dissemination --- p.35 / Performance reporting --- p.36 / Administrative Closure --- p.36 / Project Risk Management --- p.37 / Risk Identification --- p.37 / Risk Evaluation --- p.37 / Risk response Development --- p.39 / Chapter IV. --- THE HUMAN SIDE OF PROJECT MANAGEMENT --- p.40 / Leadership and Team Building Skills --- p.42 / Interpersonal Influencing and Negotiation Skills --- p.45 / Interpersonal Influencing Skills --- p.45 / Negotiation Skills --- p.46 / Conflict Management Skills --- p.47 / Decision Making and Problem Solving Skills --- p.49 / "Planning, Organizing and Administrative Skills" --- p.50 / Technical Expertise --- p.51 / Chapter V. --- PROJECT MANAGEMENT IN APPLICATION --- p.53 / Real-Life Problems Encountered by Client Project Managers --- p.53 / Real-Life Problems Encountered by Contractor Project Managers --- p.57 / Problems Encountered by Project Managers in General --- p.64 / Chapter VI. --- CONCLUSION: LESSON LEARNT --- p.65 / APPENDIX --- p.68 / BIBLIOGRAPHY --- p.69

Bai Ling. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2005. / Includes bibliographical references (leaves 77-80). / Abstracts in English and Chinese. / INTRODUCTION --- p.1 / Chapter 1.1 --- Background --- p.1 / Chapter 1.2 --- Research Approach and Design --- p.4 / Chapter 1.3 --- Organization of the Thesis --- p.5 / LITERATURE REVIEW ON CREDIT RISK MODELING --- p.6 / Chapter 2.1 --- Overview --- p.6 / Chapter 2.2 --- Discriminant Analysis --- p.8 / Chapter 2.3 --- Logit Regression --- p.10 / Chapter 2.4 --- Regression and Classification Tree (CART) --- p.10 / Chapter 2.3 --- Chapter Summary --- p.12 / FALSE FINANCIAL STATEMENTS DETECTION --- p.13 / Chapter 3.1 --- Overview --- p.13 / Chapter 3.2 --- Empirical Studies on Financial Scandal and False Financial Statements (FFS) --- p.14 / Chapter 3.3 --- False Financial Statements (FFS) Detection --- p.17 / Chapter 3.4 --- Chapter Summary --- p.23 / RESEARCH METHODOLOGIES IN CREDIT SCORING & FALSE FINANCIAL STATEMENTS DETECTION --- p.25 / Chapter 4.1 --- Overview --- p.25 / Chapter 4.2 --- Logit Regression --- p.26 / Chapter 4.3 --- Classification and Regression Tree (CART) --- p.31 / Chapter 4.4 --- Chapter Summary --- p.34 / PROPOSED STUDY FRAMEWORK --- p.35 / Chapter 5.1 --- The COMPLETE Framework --- p.35 / Chapter 5.2 --- Rating Process --- p.43 / Chapter 5.3 --- Chapter Summary --- p.45 / DEVELOPING THE CREDIT SCORING MODEL --- p.46 / Chapter 6.1 --- Overview --- p.46 / Chapter 6.2 --- Sample --- p.46 / Chapter 6.3 --- Variables --- p.47 / Chapter 6.4 --- Result of the Univariate Analysis --- p.49 / Chapter 6.5 --- Develop the Bankruptcy Risk Model with Logit Regression --- p.50 / Chapter 6.6 --- Chapter Summary --- p.54 / INVESTIGATING FALSE FINANCIAL STATEMENTS --- p.55 / Chapter 7.1 --- Overview --- p.55 / Chapter 7.2 --- Impact of False Financial Statements (FFS) on Credit Risk Assessments - Evidence from Lantian's Case --- p.55 / Chapter 7.3 --- Evaluating the Trustworthiness Aspect for Lantian --- p.56 / Chapter 7.4 --- Analyze FFS with Statistical Tools --- p.59 / Chapter 7.5 --- Chapter Summary --- p.73 / SUMMARY --- p.75 / REFERENCES --- p.77

Wei Liqun. / "Auguest 2004." / Thesis (Ph.D.)--Chinese University of Hong Kong, 2004. / Includes bibliographical references (p. 193-213). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest Information and Learning Company, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest dissertations and theses, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Mode of access: World Wide Web. / Abstracts in English and Chinese.

Liu, Chunling. / Thesis (Ph.D.)--Chinese University of Hong Kong, 2011. / Includes bibliographical references (leaves 234-244). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Abstract also in Chinese; some appendixes in Chinese.

A new workflow model, namely multi-agent workflow model (MAWM), is proposed. The cultural dependent issues in Chinese business process modeling are considered and catered for in MAWM. Moreover, MAWM offers high flexibility in workflow modeling. / Further, the structural correctness of a process in MAWM is verified. A set of structural correctness criteria are defined and based on them a series of verification algorithms are designed. Also, we show that the verification algorithm for a single process is linear in complexity. As such, it is more efficient than contemporary algorithms, which are polynomial. / In this thesis, we have provided a starting point for organizational issues, especially cultural issues support in workflow modeling. Our research focuses on the context of Chinese business processes. Based on our study of Chinese business culture, we identified a set of desirable properties for workflows in Chinese business process modeling. / Our research has shown that there are one must cater for the cultural requirements for effective Chinese business process modeling. This aspect, however, has been undermined. MAMW is our attempt to break through this "cultural vs. technology" iceberg. / Ren Yongjie. / Source: Dissertation Abstracts International, Volume: 62-09, Section: B, page: 4086. / Supervisers: Kam-Fai Wong; Boon-Toh Low. / Thesis (Ph.D.)--Chinese University of Hong Kong, 2001. / Includes bibliographical references (p. 124-132). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest dissertations and theses, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest Information and Learning Company, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Abstracts in English and Chinese. / School code: 1307.

by Chan Kam-Lung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 56-57). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.v / ACKNOWLEDGEMENT --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Difference Between BPR and Other Improvement Methods --- p.1 / Current Issues in BPR Implementation --- p.2 / Critical Success Factors for BPR Initiatives --- p.5 / Objective of the Study --- p.6 / Chapter II. --- DETAILED REVIEW OF THE COMPANY UNDER STUDY --- p.8 / Financial Condition of the Company --- p.9 / Competitive Market Condition 、 --- p.10 / Future Change in the Telecom Service Market --- p.11 / Recent and Future Changes in Hong Kong Telecom --- p.13 / Chapter III. --- METHODOLOGY OF STUDY --- p.18 / Scope of the Study --- p.18 / Questionnaire Design --- p.19 / Analysis of Results --- p.20 / Chapter IV. --- RESULTS AND ANALYSIS --- p.22 / Results --- p.22 / Analysis and Discussion --- p.23 / General Awareness of BPR and Underlying Motives --- p.23 / Adequacy and Forms of Communication for BPR --- p.26 / "Employees' Feeling, Opinion and Behaviour on BPR Initiatives" --- p.29 / Future of Company and Employees' Future Plan --- p.31 / Analysis With Regard to Age Distribution --- p.32 / Analysis With Regard to Year of Service --- p.33 / Analysis With Regard to Responsible Area --- p.34 / Analysis With Regard to Position in Company --- p.34 / Chapter V. --- SUMMARY AND RECOMMENDATIONS --- p.36 / Limitation and Suggestion for Further Study --- p.37 / APPENDIX / Chapter I. --- Results on Understanding and Awareness of BPR --- p.42 / Chapter II. --- Results on Adequacy and Different Forms of Communication for BPR --- p.43 / Chapter III. --- Results on Employees' Feeling and Behaviour Towards BPR --- p.44 / Chapter IV. --- Results on Future of Company and Employees' Future Plan --- p.45 / Chapter V. --- Results on Analysis Based on Age Distribution --- p.46 / Chapter VI. --- Results on Analysis Based on Year of Service Distribution --- p.47 / Chapter VII. --- Results on Analysis Based on Responsible Area --- p.48 / Chapter VIII. --- Results on Analysis Based in Portion in Company --- p.49 / Chapter IX. --- Survey Questionnaire --- p.50 / BIBLIOGRAPHY --- p.55

University of Macau / Faculty of Law

In recent years, terms as “knowledge economy” and “knowledge society” have appeared in contemporary management literature. The rhetoric has been that technology-based advantages alone are transient and that knowledge is the reason companies are able to gain and sustain competitive advantages. This has led to extensive research, and knowledge management has gained the reputation of a legitimate research field.This thesis aims at proposing a feasible approach and tool for an initial knowledge management assessment, using the case of an electronics manufacturer in South East China. By an extensive literature review and analyzing reasoning, a knowledge management assessment tool has been developed through a combination of a well-known model for knowledge creation and a globally wide-spread set of criteria for knowledge management. A pilot assessment, conducted to evaluate a management process in the case company, proved the assessment tool applicable.In that pilot assessment, it was shown that all stages of the dynamic knowledge creation process were supported to some extent even though there was a lack of support for some categories in the evaluation criteria. The trial evaluation is however to be viewed as successful since the assessment tool was proven to serve its purpose. The assessed process at the case company was considered to contribute a great deal to the department’s and organization’s knowledge management performance.Geographic location or maturity of knowledge management is not regarded to have any significant influence and the proposed assessment tool is considered as useful to various organizations, thus enjoying a high external validity.

published_or_final_version / Housing Management / Master / Master of Housing Management