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In the 21th century, the core competitive advantage of companies results from human beings who create virtual capital such as knowledge and skills. Thefefore, the real winners will be those people who can use the resources to learn anytime and anywhere. As investment in human, time, and financial resources for e-Learning continues to rise, so should the companies concern the effectiveness of implement of e-Learning will be the key of success of e-Learning. All questions in the survey questionnaire were designed by summarizing the definitions or opinions of some literatures in relation to learning motivation, learning strategy and knowledge-oriented culture, adopting the exploration of empirical survey approach. It¡¦s not only to figure out the relationship and influence between learning motivation and learning effectiveness of e-learning, but also to examine if learning motivation or knowledge-oriented culture has the moderator effects to the learning satisfaction or enterprise performance on e-learning. Also, trying to find out the differences of all variables among the e-learners¡¦ characteristics, and to determine the differences of all variables in comparison to different type of companies. After empirical datas collection and statistic analysis, the results come out as the following statements: 1. There is a positive relationship and effect among learning satisfaction and enterprise performance of effectiveness of e-Learning. 2. Learning strategy has the partial moderator effects to learning motivation and enterprise performance. 3. Knowledge-oriented culture has the partial moderator effects to learning motivation and enterprise performance. 4. There are differences in different type of companies to the variables of learning strategy, knowledge-oriented culture, learning satisfaction and enterprise performance.

In the era of knowledge-based economy, every enterprise invariably expects to maintain and develop its core competence and emphasize that the enterprise should become a knowledge organization based on knowledgement. Meanwhile, through the enterprise culture and the working out of inspiration system, the employees will be willing to share their experiences and knowledge with others. From this respect the personal knowledge will become team knowledge which will speed up the response of learning of innovation and solution of problems to cope with the rapid change of environment and to preserve the advantage of competitiveness. By means of knowledge management (KM) an enterprise can create and pile up efficiently the intelligence accumulation, which maintain the enterprise¡¦s value forever. Success belongs to the enterprise that is constantly innovating, promptly learning and creating the value with new knowledge. This is why an enterprise should regard KM as an important asset and direct it properly. No matter the collection, accumulation, use and innovation of knowledge, human is always the key factor to influence the effect. The first priority of KM is to face the problems of ¡§human¡¨ and ¡§culture change¡¨ To establish the culture of KM is that every member of the organization has to qualify oneself for concept and ability of KM. At the meantime the common behavior of performing KM should be shaped up as a habit to maintain constantly the learning, sharing, innovating and accumulating of knowledge. This study is aimed at the exploration of how to establish the culture of KM in CSC and hope to implement the following goals: 1. To find out and control the key factors of urging KM successfully through research papers, 2. To establish KM performance index which can be traced and evaluated and corresponded with enterprise demand, 3. To collect efficient means which can perform the organization reformation, 4. To confirm the establishment of the fundamental structure of KM, 5. To support other domestic enterprises with the achievements of KM culture made by our research. From the research papers this study explores the successful key factors and the performance indexes of KM. Via the practical application of the fundamental structure of KM in CSC, we reach the construction of KM culture through gathering the methods of organization reformation, the control of accomplishing of key factors and the carry out of estimation of KM performance.

In the 21th century, knowledge has become the most important capital for success of a business. Therefore, effective management of organizational knowledge may be one of the ultimate determinants of the businesses competitive advantage. According to Davenport and Prusak (1998), a knowledge-friendly culture is the key point to transfer knowledge successfully. In the past, human resource was the core resource in an organization, and now, because "human" is the user of knowledge, it becomes much more important in the knowledge economy era. Thus, how to build a knowledge-oriented human resource system and form an appropriate culture, which is suitable for knowledge management, has become one of the most important issues for a company. This thesis adopts the empirical survey approach. All questions in the survey questionnaire were summarized from the literature about human resource management policies and characteristics of culture in knowledge projects to find out what human resource functions can do to benefit the knowledge management. In addition, this study also tries to conclude the characteristics and types of knowledge-oriented culture from the statistic analysis of empirical data. Then, through the advanced analysis, I try to understand the relationships between human resource policies and characteristics of knowledge-oriented culture. Besides, business is an open system, it will not only affected by external environment, but also affected by internal environment. As a result, industrial environment and characteristics of organizations were considered in this study to find out the effects of organizational characteristics on human resource management and knowledge-oriented culture. After statistic analyzes, the results are summarized as following: 1. The characteristics and types of knowledge-oriented culture: (1) Characteristics: professionalism and openness, emphasis on innovation, initiative of learning, experience sharing, boundryless cooperation, relationship and harmony, trust and autonomy, and information providing. (2) Types: supportive and learning culture type, autonomous and independent culture type, traditional and conservative culture type, and professionalism- oriented culture type. . 2. The policies of human resource management in knowledge programs: Potential-oriented employment, employee-centered development, self-directed team operation, horizontal organization structure, team-based evaluation, innovation-emphasized, concerning career development, reward innovation and sharing knowledge. 3. Differences of human resource management policies and characteristics of knowledge-oriented culture were due to differences of organizational characteristics. 4. There is a positive relationship and effect between human resource management policies and knowledge-oriented culture characteristics. 5. The characteristics of organization have the moderating effects on the relationship between human resource management policies and knowledge-oriented culture characteristics. 6. The relationship between the characteristics of organization, human resource management policies, and knowledge-oriented culture types: (1)Different competitive strategy of company has different culture type. (2)The change of industrial environment and the degree of centralization of a company will make a significant difference on culture type. (3)Different policies of human resources management lead to different culture types. Considering the results mentioned above, some suggestions are made for both firms and further researches in this field

Abstract Arthur Anderson Consulting spent thirty millions US dollars on corporate management research and development, which in turn developed ¡§The Best Corporate Workflow Knowledge Management System¡¨ for thousands of clients and consultants. This is the best example for successfully invented knowledge management. Not only foreign corporations are applying this resources management system to improve their competitiveness. Taipei government also applied knowledge management related measures facilitated by Microsoft Corporation in 2001. Taiwan Private Corporation obviously has already followed the trend on knowledge management. ITIS listed resources management system as one of the six significant techniques in 1996. The term ¡§Knowledge Management¡¨, has become a buzz word in corporate culture for a long time. Some observers said this is the trend for knowledge management in the future. Others think this is just an interim. Either one would be true; knowledge management seems to be one necessary means to replace other organizations restructuring direction. Currently, most of academic researchers in resources management primarily focus on application and subjective issues. There is a lack of study to prove whether knowledge management can improve organizational performance. The study brings organization performance and knowledge management into discussion order to figure out the effects from knowledge management and organization performance. With thorough investigation, there are several points that are worthy to note: 1. Different business strategy, industry category and life cycle devote differences in existing knowledge management culture and organization performance. (1) Those corporations which apply innovative strategies like knowledge management culture and organization performance usually have better satisfactory than those which apply other business strategies. 2. Knowledge management culture has tremendous effects on knowledge management performance and organization performance. 3. Knowledge management performance has partial mediatory effects on knowledge management culture and organization performance 4. Knowledge management strategy has partial moderator effects on knowledge management culture and intellectual capital management performance (1) If corporate intellectual capital is mostly explicit knowledge, corporate intellectual management performance will be better off when apply systematic strategy (2) If corporate intellectual capital is mostly tacit knowledge, corporate intellectual management performance will be better controlled by individualize strategy.

Organizacinė kultūra yra esminių vertybių sistema, kuria vadovaujasi organizacija ir kuri yra pripažįstama organizacijos narių, įtakoja jų elgesį ir yra palaikoma organizacijos istorijų, mitų bei pasireiškia per tradicijas, ceremonijas, ritualus ir simbolius. Magistriniame darbe, remiantis užsienio ir lietuvių autorių moksline literatūra, išanalizuota organizacinės kultūros samprata (1.1. poskyris), bendrieji organizacinės kultūros aspektai (1.2. poskyris), mokslininkų pateikiamų tipų bei modelių įvairovė (1.3. poskyris), organizacinės kultūros formavimo bei kaitos problematika (1.4. poskyris). Remiantis darbe pateikta organizacinės kultūros tyrimo metodologija (2 skyrius) atliktas Vadybos Mokymo Centro organizacinės kultūros tyrimas (3 skyrius). Naudojant anketas, apklausta 16 respondentų. Remiantis surinkta medžiaga ir duomenų analize, buvo padarytos tam tikros išvados. Apibendrinus daugelį organizacijos funkcionavimo aspektų, išanalizavus daugelio autorių publikacijas, galima konstatuoti, kad kultūros susidarymas yra dualistinis procesas: ji formuojasi savaime, objektyviai veikiant išoriniams ir vidiniams veiksniams, antra vertus, gali būti formuojama, keičiama dirbtinai, organizacijos darbuotojams, ir ypač vadovams, realizuojant atitinkamas priemones. Įvertinus įvairių autorių rekomendacijas, organizacinę kultūrą reikia tirti tradiciniais kiekybiniais ir netradiciniais kokybiniais metodais. Parengta organizacinės kultūros tyrimo metodika susidėjo iš įmonės darbuotojų... [to full text] / An organizational culture is the mainpoint of value system followed by organization and a acknowledged by members of it, which influence their behaviour and which is supported by organization history, myths and also based on its tradicions, ceremonies, rituals and symbols. According to the reliable scientific literature of lithuanian and foreighn authors the analysies of organizational culture (section 1.1), common aspects of organizational culture (section 1.2), the varity of types and models stated by scientists (section 1.3), the forming of organizational culture and its problematical changes (section 1.4) are analysed in the master‘s final work. On the substantiate of reserch of organizational culture methodology (chapter 2) is completed the examination of organizational culture in Management Studies Centre (chapter 3). In the help of questionnaires there were asked 16 persond. According to the received material and data analysis there were completed some conclusions. Summarizing up the aspects of functions of organization, and according to the analysis of authors publications, it can be stated that formation of culture is dualistic process: it is formed itself, it acts in the influence of internal and external factors and can be formed, changed artificially by organization members and especially leaders realising corresponding means. By evaluating the recommendations of different authors, organizational culture and nontraditional qualitative methods. The completed... [to full text]

Submitted by Noeme Timbo (noeme.timbo@metodista.br) on 2016-09-22T18:26:55Z No. of bitstreams: 1 Claudia Cezar COMPLETA.pdf: 2607164 bytes, checksum: 3cdf179e95cc2aeb1abd6c28382641fe (MD5) / Made available in DSpace on 2016-09-22T18:26:55Z (GMT). No. of bitstreams: 1 Claudia Cezar COMPLETA.pdf: 2607164 bytes, checksum: 3cdf179e95cc2aeb1abd6c28382641fe (MD5) Previous issue date: 2016-04-14 / This dissertation results from an autobiographical reflection, based on the researcher ´s recovery of memories and experiences during the life-work journey while managing the Center for Art and Culture (NAC) of the Methodist University of São Paulo (UMESP ), since its inception in 2005. Understanding the process of creation, formation and inclusion of NAC at UMESP, as well as the exercise of cultural management in this university space were goals of this research, which highlights the dialogue between education and culture, mediated by art, from the insertion of artistic and cultural activities focused on respect for differences and appreciation of human and cultural diversity. What is the role of the cultural action within a university? How these actions can add to the process of educational training? What were the challenges involved the construction and establishment of the Center for Art and Culture at UMESP? These were generating issues for the development of this work, which used an (auto) biographical methodology. In the narrative, the researcher sought to revisit and reframe, with a view to producing knowledge, memories and stories that contributed to the construction of her own identity and that boosted her integration in the management of culture at UMESP, legitimizing and firming the Center for Art and Culture´s action, over its 10 years of existence. In reflecting on this practice, it became clear that working with the subjectivities is the great challenge of managing culture, as well as the construction of collaborative processes, in the perspective of "cause" and not "doing for" is the way to strengthening and deepening the actions. / Essa dissertação resulta de um processo de reflexão autobiográfica, com base no resgate de memórias e vivências do percurso de vida-trabalho da pesquisadora, a partir da experiência na gestão do Núcleo de Arte e Cultura (NAC) da Universidade Metodista de São Paulo (UMESP), desde a sua criação, em 2005. Compreender o processo de criação, constituição e inserção do NAC na UMESP, como também o exercício da gestão cultural nesse espaço universitário, foram objetivos dessa pesquisa, que destaca o diálogo entre Educação e Cultura, mediado pela Arte, a partir da inserção de ações artístico-culturais focadas no respeito às diferenças e na valorização da diversidade humana e cultural. Qual o papel da ação cultural dentro de uma universidade? Como essas ações podem somar com o processo de formação educacional? Que desafios envolveram a construção e constituição do Núcleo de Arte e Cultura da UMESP? Essas são questões geradoras do desenvolvimento desse trabalho, no qual é utilizada a abordagem (auto)biográfica como metodologia de pesquisa. Na narrativa propiciada por essa abordagem, a pesquisadora procurou revisitar e ressignificar, numa perspectiva de produção de conhecimento, memórias e histórias que contribuíram para a construção da sua própria identidade e que alavancaram sua inserção na gestão da Cultura na UMESP, legitimando e firmando a atuação do Núcleo de Arte e Cultura, ao longo dos seus 10 anos de existência. Ao refletir sobre essa práxis, evidenciou-se que trabalhar com as subjetividades é o grande desafio da gestão da Cultura, como também a construção de processos colaborativos, na perspectiva do “fazer com” e não do “fazer para” é o caminho para o fortalecimento e enraizamento das ações.

Innovation is widely seen as a basis for competition and knowledge plays a key role in underlying its effectiveness in the present economy which is knowledge-based. The innovation process is highly complex and uncertain; it is fraught with ambiguity, risks, errors and failures. How organisations respond to these downsides is not well reflected in the literature. They are often placed in a black box and left empirically unexplored. This researcher attempts to penetrate this box with an exploratory empirical study consisting of two research phases rooted in positivism. In Phase 1, a questionnaire survey is carried out with error management culture, organisational learning and knowledge management as antecedents of innovation effectiveness. The survey data collected are deductively analysed to test these four constructs. In Phase 2, the same data are inductively explored to determine the factors underlying innovation effectiveness. From deduction, knowledge management is found to be the sole antecedent of innovation effectiveness, affirming the importance of knowledge to innovation. From induction, autonomy and trust are found to be key factors underlying innovation effectiveness. Their attributes in this study are collaboration, knowledge sharing and control (for autonomy) and behaviour, relationship and reciprocal faith (for trust). The contributions from this study are – (a) an empirical confirmation on the importance of knowledge to innovation and (b) the derivation of autonomy and trust as key factors underlying its effectiveness. In addition, it contributes to research methodology with an exploratory integration of deduction and induction as complimentary modes of inference to facilitate the understanding of complex subjects like innovation. As a positivist research does not answer the causal how and why of innovation, it is recommended that future research on a similar topic moves to critical realism as a philosophical realm when an ontological dimension can be added to the epistemological exploration posited in positivism as found in this study.

This study examines the impact of Cognitive Awareness training on transaction processing accuracy rates within the US Financial Services Industry. Grounded in the theories of Inattentional Blindness and Error Management Culture, this paper supports and extends both theories through the development of a new theoretical construct. The ACE Construct is a novel approach that combines cognitive science, organizational development, and operational efficiency practices into a single approach designed to improve transaction processing accuracy. The study involved the design and implementation of a novel training program, with performance data observations sampled over seven months, to evaluate the impact of Cognitive Awareness training on accuracy. The researcher was able to partner with a global financial services firm to conduct experiments within three of their US based locations. It involved over 150 agents as they processed live-client transactions requests in real time. The similarities between agent populations, training practices, systems and procedures, and work types, allowed for analysis and interpretation of independent variables related to gender, proficiency/experience of the agent, and location. As expected, analysis of pre-treatment conditions suggest that accuracy is largely dependent on experience. Analysis of post-treatment accuracy results favor improvement in both accuracy measures and organization climate and culture dynamics as a result of Cognitive Awareness Training. Statistically significant improvements to both accuracy and organizational climate, related to type of Cognitive Awareness treatment introduced, and tenure, were discovered in the agent populations who were present during the entirety of the study. However, there was an absence of statistical support for a direct relationship between Cognitive Awareness Training as an independent variable and accuracy improvement. Furthermore, I was unable to detect a correlation between improvements in Error Management Culture and transaction processing accuracy. The results suggest the possibility of positive effects on transaction processing accuracy in practice, and open the door for continued research in this field.

The principles and practices of project management are increasingly adopted by organisations (technical and non-technical) that hope to reap its multiple benefits, particularly 'the opportunity to be both externally effective (fast to market) and internally efficient (doing more, faster, with less)' (Pinto, 2002). Organisations may not be as successful as they anticipated when they opted to engage in project management, because their organisational culture does not support project work. The primary objective of this research was ‘to develop a reliable holistic diagnostic assessment tool to measure project management culture, as an operational culture, in organisations’. This research made use of multi-methods (triangulation) including: • a thorough literature study; • verification of the theoretical model of du Plessis (2001) by project management experts using Lawshe’s (1975) technique; • the development of a scale instrument (project management culture assessment tool) by using DeVellis’s (1991) process supported by Clark and Watson’s (1995); and • a reliability test of the developed project management culture assessment tool (PMCAT), by using the Mann-Whitney t-test, in two independent organisations. The results indicated that 94% of the project management experts who responded perceived the model and descriptive elements on project management culture by Du Plessis (2001) as valid. A questionnaire with 135 variables derived from the validated model and descriptive elements was subjected to 494 project managers of whom 236 responded. This data was the input to the development of the scale instrument, using statistical techniques such as item analysis (SAS, 1997) and exploratory factor analysis (BMDP, 1993). The outcome was a project management culture assessment tool (PMCAT) that comprised of 89 items in a five-factor scale instrument. The overall reliability of the items in this scale was highly acceptable with a Cronbach alpha coefficient above 0.70. The scale inter-correlation showed that the factors are highly inter-correlated which can be expected from an interdisciplinary, holistic construct of factors that are systemic in nature. The PMCAT was tested in two independent organisations and was found to be a reliable diagnostic tool that can distinguish between organisations' project management culture, especially in the South African project management environment. / Thesis (PhD (Organizational Behaviour))--University of Pretoria, 2005. / Human Resource Management / unrestricted