Tato práce je zaměřena na základní procesy tvorby znalostí v podnicích a veřejných institucích. V teoretické části jsou popsané pohledy moderní vědy na data, informace a znalosti, proces tvorby a řízení znalostí z hlediska knowlege managementu. V praktické části jsou podrobněji probrány otázky tvorby a řízení znalostí na přikladu reálne organizace, a podrobněji analyzovany problemy spojené neefektivní praci se znalostí a mozností zlepšeni .

Recently, the health care services in Taiwan have rocket booming both in scale and in quantity. The competition among these health care service organizations are forging these facilities into cost effective systems through, promoting various quality control programs, elevating clinic & treatment capabilities, and improving quality of health care services. This study is to investigate how the medical staffs¡¦ recognitions are, and at what priority to initiate proper actions, while promoting Taiwan Quality Indicator Project in a medical center in southern Taiwan and its relative influences in clinic quality. The method is to conduct a survey of four hundred and twenty eight (428) clinic personnel from six (6) departments ¡V Emergency Dept., Surgery Dept., Intensive Care Unit, Obstetric & Gynecology Dept., Nursing Dept. and, Psychlogical Dept. - of the sampled medical center. A total of 428 copies of inquires were released to the sampled clinic personnel on April 1st, 2007; and those were collected back with a returning rate of 86.9%, on April 30th, 2007. Software package SPSS is applied to analyze the distribution of this survey. And methods of chi-square test, ANOVA are used to investigate the influence to health care quality caused by various different personnel characteristics. Conclusions are as follows: 1.The results demonstrate that 52.4% clinic personnel do not fully understand about TQIP. And among them, Nurses, Resident Doctors and, Chief Doctors are the most. While the clinic personnel completely understand TQIP are mostly Registered Nurses and, Attending Physicians. Obvious differences of understanding about TQIP exist, apparently, per different job titles. 2.The importance of TQIP given by the sampled persons is 4.08, categorized as ¡¥important¡¦. Without discrimination, same importance is indicated by all clinic personnel of different job titles. 3.The index/indicators of TQIP are accepted as capable to evaluate health care quality of their unit/department by 64.1% of the sampled personnel. Thus, the index/indicator chosen are adequate and proper. 4.69.4% of sampled clinic personnel agree that quality improvement policies are prepared and are realized in their unit/department. The results of TQIP in those units/departments illustrate positive quality improvements of health care service. 5.On the whole, after participating TQIP, the sampled hospital finds quality improvement in health care. The positive influences in health care are, sequentially from more to less, elevating concept of quality control, understanding quality status of the hospital, assessing quality problem of clinic service unit/department, improving health care service quality, improving capabilities in problem solving, improving operation processes & procedures, improving in methods of data collection, better team work, accelerating information computerization in the hospital, better communication and coordination among unit/department. 6.The sampled hospital standardized the ¡§Monitoring & Testing Procedures of Health Care Quality Index/Indicators¡¨. The details of operation procedures are posted on the intra-net for unit/department¡¦s inquiring and following. Annual data of index/indicators collected are to be introduced in the hopistal¡¦s MIS System for top managements¡¦ inquiry and references. Five (5) recommendations after analyses: 1.The sampled hospital is graded as medical center hospital holding the responsibilities in education. The education in quality control shall be promoted and continuously initiate improving programs in health care quality, due to in depth knowledge affects the attitude and behavior in health care quality performed. 2.Clinic personnel have heavy work loads. Computerized Index/Indicator related information should be easy to access on the information system. Thus, the programmer/engineer of the information center shall simplify the procedures/ processes as year planning even the resources are limited. 3.Unit/department requires specific person to handling index /indicator. Thus, the department management can lead daily jobs down to the ground, actively involving in quality improvement programs within the unit/department. 4.One of the opinions of ¡¥not important¡¦ category is that ¡¥no solid benefit for doctors following up index/indicators. The suggestion to top management is to elevate the morale by rewarding the participants with monetary efficiency bonus instead of just merits. 5.It is very complicated about how to increase knowledge and consensus in health care quality. Besides sufficient communication with clinic personnel, man-power integration, and continuous education and on job training, problem solving and quality improvement programs are necessary. Learning from the successful experience of other health care facilities, within the country or from foreign countries, is also an efficient method.

Abstract Most enterprises reinforce themselves with the Management Information System and the intranet to get information promptly and also the internet to enhance the relationships with customers as one of the most important strategies to survive in the competitive environment. The key success factors of Management Information System are mature system planning, friendly design for users, and end user¡¦s participation, which is recognized as the most crucial factor of the above. Therefore, how to evaluate end user¡¦s satisfaction and acceptance on the Management Information System becomes the most interesting topic for the managers. This study explores the technology acceptance of the end users of Shop Information System from the model of TAM2 (Technology Acceptance Model II). And its purpose is to find the influent factors of Intention to Use and Use Behavior of the end users of Shop Information System. The managers can carry out or improve the MIS according to this study. After the research, this study indicates that there are four components that influenced the degree of acceptance of technology, included the Usefulness of system, the result demonstrability; the ease of use, and ought to use or not. Different factors under several conditions in demography significantly influence the intention of users. The managers can improve the management information system according to the finding of this study.

Knowledge Management Systems (KMS) are computerized systems intended to support the management and application of organizational knowledge. Despite the many potential benefits from KMS> industry reports show that companies are having difficulties in realizing these benefits. This dissertation sets out to identify the reasons for those difficulties - from a requirements analysis point of view - and to propose a way to improve the design of KMS in order to enhance their benefits to companies. We develop a theory-based approach to the evaluation of Knowledge Management Systems and identify the main shortfalls of existing systems. The findings show two inter-related problems. First, the lack of a conceptual model such as an organizational ontology or of additional knowledge about the knowledge might inhibit KMS ability to support specific organizational KM processes. Second - the lack of an integrated KM product reduces organization's ability to attain an overall solution for the management of organizational knowledge. In addition, the analysis pinpoints the inability of current technology to support effective management of tacit knowledge - an important aspect of KMS design. In the second part of the dissertation we focus on one of the problems identified - namely, the lack of a unified meta-knowledge set - and identify the specific meta-knowledge that should be incorporated into the design of KMS. The expected benefits from the inclusion of meta-knowledge are better management of organizational memory and enhanced adoption of knowledge by KMS users. We conduct an empirical investigation - using conjoint analysis - to identify specific attributes of knowledge and of knowledge sources that individuals take into account when making their knowledge use decision, and propose that these attributes should be included as meta-knowledge in the KMS design. The results indicate that the 'accuracy' and 'relevance' of the knowledge are the top two important attributes in the knowledge selection decision and 'extent of knowledge' and 'trustworthiness' are the top two important attributes in the selection of a knowledge source. In addition the results show that knowledge plays a slightly more important role than knowledge source in the overall decision. Finally, several demographic and contextual variables - such as the knowledge search task and organization size - are shown to affect the importance of different attributes in the overall evaluation of knowledge and of knowledge source by individuals.

Purpose: The purpose of this thesis is to describe how IKEA AB, works with projects today. Further, the aim is to give a suggestion on how a Project Management Information System could look like in the multi-project organization IKEA AB. In order to control and monitor, this study also includes performance measurements, in the form of KPIs, into the Project Management Information System.   Background: In today’s business life many companies are a multi-project organization with several ongoing projects at the same time. By using a Project Management Information System organizations are able to monitor, control and support projects. IKEA AB described having a set project methodology, but that project managers often work in their own way, and that this lead to a problem with monitoring and supporting project.   Methodology: The methodological approach in the study is action research. The contacts and interviews were conducted thru a semi-structured approach with people related to projects in different ways, project managers and management board members.   Findings: The findings of the study are that projects at IKEA AB are not conducted in a cohesive way. The suggestion for a Project Management Information System at IKEA AB containing of several parts; the system need to include a project plan, KPIs to monitor cost, time and resources, and project members feelings needed to be monitored during execution. The information also needed to be presented in two separate dashboards to deliver the right information to the right person.

Prepared in association with the Alfred P. Sloan School of Management

Prepared in association with the Alfred P. Sloan School of Management

Knowledge Management Systems (KMS) are computerized systems intended to support the management and application of organizational knowledge. Despite the many potential benefits from KMS> industry reports show that companies are having difficulties in realizing these benefits. This dissertation sets out to identify the reasons for those difficulties - from a requirements analysis point of view - and to propose a way to improve the design of KMS in order to enhance their benefits to companies. We develop a theory-based approach to the evaluation of Knowledge Management Systems and identify the main shortfalls of existing systems. The findings show two inter-related problems. First, the lack of a conceptual model such as an organizational ontology or of additional knowledge about the knowledge might inhibit KMS ability to support specific organizational KM processes. Second - the lack of an integrated KM product reduces organization's ability to attain an overall solution for the management of organizational knowledge. In addition, the analysis pinpoints the inability of current technology to support effective management of tacit knowledge - an important aspect of KMS design. In the second part of the dissertation we focus on one of the problems identified - namely, the lack of a unified meta-knowledge set - and identify the specific meta-knowledge that should be incorporated into the design of KMS. The expected benefits from the inclusion of meta-knowledge are better management of organizational memory and enhanced adoption of knowledge by KMS users. We conduct an empirical investigation - using conjoint analysis - to identify specific attributes of knowledge and of knowledge sources that individuals take into account when making their knowledge use decision, and propose that these attributes should be included as meta-knowledge in the KMS design. The results indicate that the 'accuracy' and 'relevance' of the knowledge are the top two important attributes in the knowledge selection decision and 'extent of knowledge' and 'trustworthiness' are the top two important attributes in the selection of a knowledge source. In addition the results show that knowledge plays a slightly more important role than knowledge source in the overall decision. Finally, several demographic and contextual variables - such as the knowledge search task and organization size - are shown to affect the importance of different attributes in the overall evaluation of knowledge and of knowledge source by individuals. / Business, Sauder School of / Graduate

This thesis deals with the process of contract management in the company Duo Form Ltd. and it's conceptual departments as well as it's manufacturing process. The aim of this work is to analyze the current situation and to propose a better way of contract management. The proposal consists of two parts. The first part deals with contract processing and the proposal talks about implementation of a new management information system. In the second part, the production process is proposed to purchase a new machinery to replace the existing laser. These two parts intend to use the time and cost more effectively in the contract management side and are hoping to be a great asset for customers and for the company Duo Form itself.

This master thesis is conducted as a conclusion of Master of Science degree in Production Engineering and Management at KTH Royal Institute of Technology. The focus of this thesis work is to make the work more convenient and improve production efficiency by building a management information system (MIS) thus replacing manual and decentralized information management mode on the shop floor. With the use of the computers in the office and tablets beside the machine of each work center on the shop floor, personnel can have access to the necessary information easily and quickly.   This management information system is built according to the actual production situation and needs in Bosch Rexroth AB in Mellansel. First, research on the production process and the management mode in the factory is conducted. Then, the form and the architecture of the system are decided. After thorough understanding and comparison, web application form and currently widely used Browser/Server (B/S) architecture are adopted. Finally, during the detailed design and system implementation process, databases and functional modules are developed. Microsoft Access is chosen as the database implementation. Microsoft Visual Studio.NET combined with C# language and IIS (Internet Information Service) is chosen as the application development tool. When conducting the user trial test on the shop floor, functions of this application system well meet the requirements, and associates can easily and quickly access the information. This application system can speed up the information flow in production, realizing more scientific, standardized and efficient management, which ultimately promotes the production and management of the enterprise.   This management information system realizes the following functions in a digitized way: 1. system security management: user registration, log in and permission settings; 2. drawings viewing; 3. instructions viewing; 4. maintenance recording and checking; 5. deviation reporting and processing; 6. process confirmation recording and checking. / Denna masteruppsats är slutuppgiften för civilingenjörsexamen i produktionsteknik och management på Kungliga Tekniska högskolan. Uppsatsens fokus är att skapa ett mer anpassat arbete samt öka produktionseffektiviteten genom att skapa ett informationshanteringssystem (MIS) och därmed ersätta manuell och decentraliserad informationsstyrning på verkstadsgolvet. Genom att använda datorer på kontoren samt surfplattor vid maskinerna på varje arbetsstation kan personalen snabbt och enkelt få tillgång till nödvändig information.   Detta informationshanteringssystem är utformat efter den nuvarande produktionssituationen och behoven hos Bosch Rexroth AB i Mellansel. Inledningsvis har en undersökning av produktionsprocessen och fabrikens ledningssätt utförts. Därefter har beslut tagits om systemets utformning och arkitektur. Efter djupare analys och jämförelse, har valet fallit på en webbläsar-/serverarkitektur (B/S) . Slutligen, under den detaljerade systemutformningen och -implementeringen utvecklades databaser och funktionella moduler. Microsoft Access har valts för databasimplementering. Microsoft Visual Studio.net i kombination med programspråket C# och IIS (Internet Information Server) har valts som utvecklingsverktyg. Vid införande och test i verkstaden visade sig systemets funktioner väl svar mot behoven och personalen kunde enkelt och snabbt komma åt informationen. Detta system kan öka informationsflödet produktionen och främja metodisk, standardiserad och effektiv förvaltning, vilket gynnar företagets produktion och styrning.