Thesis (MPA.) -- University of Limpopo, 2017 / The local sphere of government is the crucible of services delivery in South Africa, however since the first local government election, various local government authorities have been plagued by service delivery. In order to improve such delivery at local level, various legal and policy instruments has been designed, including the enactment of Intergovernmental Relations Framework Act 13 of 2005 (IGRFA). Despite the promulgation the IGRFA to formalise cooperation and collaboration between State departments and the local government authorities, municipalities are still grappling with inefficient and ineffective implementation of service delivery programmes. These failures have resulted in incidents of violent protest by members of local communities against local municipalities across all provinces. The study examines the implementation of intergovernmental relations (IGR) and Intergovernmental Relation Frame Work Act, and the effect thereof on the efficiency and effectiveness of service delivery through the prism of Greater Giyani Municipality. The study has adopted the qualitative research methods to determine the extent of IGR and IGRFA implementation amongst and between state institutions. The study also made application of quantitative study to determine the efficiency and effectiveness of service delivery undertaken by state institutions within Greater Giyani Municipality. The study found that there are various challenges which impede the implementation of IGR and IGRFA amongst the state institutions, and that such impediments result in ineffective and inefficient rendering of services within the Greater Giyani Municipality. The study further highlights the actions which need to be taken in order circumvent factors which impacts on the implementation of IGRA and IGRFA amongst State institutions. The study makes recommendations which may be adopted by officials of both national and provincial departments and municipalities in order to improve the implementation of IGR and IGRFA to enhance the efficiency of the execution of service delivery programmes. The study has also developed a framework which can be used to enforce the implementation of IGR and IGRFA for the augmentation of service delivery within local municipalities.

This research examines management of public-private partnerships (PPPs) in the two transitional countries of the former Soviet Union - Kazakhstan and Russia. The study focuses on how key PPP actors in Russia and Kazakhstan perceive and adapt to contract regulation, risk allocation and dispute resolution challenges in PPP management. The qualitative study draws on data from 30 in-depth semi-structured interviews with the respondents from four partnership projects, national and regional PPP centres, law firms and the government. Through a qualitative analysis of the interview data, four principal themes have emerged including partner opportunistic behaviour in a PPP; partner interaction; risk management in a PPP; and constraints and impediments to effective PPP governance. Utilising the PPP governance concept as the guiding theoretical framework, the research highlighted partners' opportunistic behaviour. A private partner exhibited its opportunism in a tariff setting and cost increases, whilst the public sector partners demonstrated their opportunistic behaviour by shifting public acceptance risk to a private party, exerting pressure in order to achieve results faster than contracted and framing a private partner's management flexibility. The findings revealed that partners from both sectors tend to downplay the significance of governance structures that would permit them to effectively interact and resolve all kinds of issues including those of risk management. Investigation of tools for dispute resolution between partners showed that this area of collaboration is virtually non-existent. Partners largely disregard formal mechanisms for dispute resolution and excessively rely on informal relations. The research identified a large number of commonalities in PPP management and no major discrepancy between Kazakhstan and Russia with regards to partnership management and PPP critical success factors. In the latter, managing public-private relationship during the entire project term is the principal factor. The study developed a model for more deeply understanding PPP governance in the two countries, which is the thesis' original contribution to knowledge. The model's core is the emergent PPP policy paradigm that the governments in both countries use. The study delineated the paradigm's principal elements and dynamics that contribute to PPP management changes in Kazakhstan and Russia. The research also contributes to knowledge by enhancing opportunism's definition and its application in the PPP setting.

Thesis (MPhil)--Stellenbosch University, 2015. / ENGLISH ABSTRACT: This thesis emerges from the transdisciplinary work of the Enkanini Research Centre Association. Since 2011 this Association has focused on incremental informal settlement upgrading using Enkanini, Stellenbosch as a case study. This thesis explores whether management techniques and operational practises of microfranchising can support the establishment of alternative service delivery configurations in the context of in situ informal settlement upgrading. Following a transdisciplinary and multiple-case study research methodology, the theoretical argument is presented that a synthesis of the strengths and vulnerabilities of contemporary innovations from the urban development field augmented by the principles and management techniques of microfranchising could strongly influence future in situ informal settlement upgrading. In exploring this argument two sub-questions are analysed in two free standing journal articles. The first article explores the potential synthesis of the fields of microfranchising and incremental urbanism, specifically alternative service delivery configurations in the context of in situ informal settlement upgrading. The literature on incrementalism and microfranchising originate from diametrically opposite ideological traditions, namely contemporary urban development and the management sciences. However it is argued that convergent patterns highlighted by points of coherence and convergence between the fields indicate that the proposed amalgamation has strengths potentially useful in addressing mutual weaknesses inherent to both perspectives. The intersection between these two distinct theories has potential to stitch together a new community fabric, deliver basic services, promote economic and social development and integrate the oppressed into the formal economy. Building on this theoretical synthesis the second article explores potential best practice microfranchising cases. Three microfranchising cases are reviewed, Unjani Clinics NPC, African Honey Bee and Nuru Energy. Each case presents specific within-case lessons and microfranchising techniques. Cross-cutting themes from all three cases highlight knowledge, that when bolstered by everyday urbanism thinking, could be instrumental in developing a microfranchising consolidating, operating and scaling model for the iShack and the continued testing of the proposed synthesis. / AFRIKAANSE OPSOMMING: Hierdie tesis het ontstaan uit die transdissiplinêre werk van die Enkanini Research Centre Association. Sedert 2011 het hierdie vereniging gefokus op die inkrementele opgradering van informele nedersettings, deur van Enkanini wat net buite Stellenbosch geleë is, as 'n gevallestudie gebruik te maak. Die studie ondersoek of die bestuurstegnieke en operasionele praktyke van die mikrofranchisebedryf die vestiging van alternatiewe diensleweringskonfigurasies in die konteks van in situ opgradering van informele nedersettings kan ondersteun. Na afloop van 'n transdissiplinêre en meervoudige gevallestudie navorsingsmetodologie word „n teoretiese argument gevoer dat die samevoeging van beide die sterk- en swakpunte van die huidige innovasies van die stedelike ontwikkelingsveld aangevul sal word deur die beginsels en tegnieke van die mikrofranchisebedryf. Hierdie tegnieke en praktyke het die vermoë om in die toekoms in situ opgradering van informele nedersettings sterk te beïnvloed. In die verkenning van hierdie argument word twee sub-vrae in twee vrystaande tydskrifartikels ontleed. Die eerste artikel ondersoek die potensiële samevoeging van die velde van die mikrofranchisebedryf en inkrementele stedelikheid, met spesifieke fokus op alternatiewe dienslewerings konfigurasies in die konteks van in situ opgradering van informele nedersettings. Alhoewel daar in die literatuur oor inkrementalisme beweer word dat die mikrofranchisebedryf afkomstig is van lynregte teenoorgestelde ideologiese tradisies, word daar aangevoer dat konvergente patrone uitgelig word deur punte van samehang. Ooreenkomste tussen die velde dui daarop dat die voorgestelde samesmelting sterkpunte het wat potensieel nuttig kan wees om wedersydse swakhede wat inherent aan beide perspektiewe is, aan te spreek. Die samesmelting van hierdie twee afsonderlike teorieë het die potensiaal om ‟n gemeenskap te bou, basiese dienste te lewer, ekonomiese en maatskaplike ontwikkeling te bevorder, asook om die onderdruktes in die formele ekonomie te integreer. Geskoei op die voorafgaande teoretiese samevoeging, ondersoek die tweede artikel die potensiële beste praktyke in die mikrofranchisebedryf. Drie mikrofranchisebedryf-gevalle word hersien: UnjaniKliniekeNPC, Afrika Heuning By en Nuru Energie. Elke geval bied spesifieke binne-geval lesse en tegnieke in die mikrofranchisebedryf. Deurlopende temas van al drie gevalle beklemtoon kennis, wat met die ondersteuning van alledaagse stedelike denke, instrumentele waarde vir die ontwikkeling van 'n mikrofranchisingkonsolidasie, bedryfstelsel en skaalmodel vir die iShack, asook die deurlopende toets van die voorgestelde samevoeging, kan inhou.

published_or_final_version / Urban Planning / Master / Master of Science in Urban Planning

published_or_final_version / Politics and Public Administration / Master / Master of Public Administration

Municipalities in South Africa are increasingly outsourcing municipal services, including basic municipal services such as water and sanitation services and refuse collection and disposal. The Constitution places onerous duties on municipalities to respect and promote human rights in the exercise of the powers and the performance of their functions. These duties are particularly prevalent when a municipality is deciding on the optimal service delivery mechanism for basic municipal services. It is thus crucial for the policy and legislative environment regarding municipal outsourcing to be firm and clear and for the municipality to ensure satisfactory implementation of outsourcing projects, including contract management. This thesis examined the policy and legislative framework governing municipal outsourcing and described the general features of a range of current South African outsourcing contracts. It also questioned whether the policy and legislative framework are consistent in their objectives and assessed how these objectives are carried through and translated into the contract drafting and implementation phases of outsourcing.

M.Comm. / The study aims to give a better understanding of the relationship between service delivery and local economic development through the examination of local economic development theories and by evaluating their historical development and evolution in the world, Africa and South Africa. The study also determines, through assessment of available information, whether or not some of the areas in Mamelodi are receiving services from the municipality or local government to sustain local economic development. The theories underpinning LED were examined in this study, and all indicate that there exists a strong relationship between LED and service delivery. From the early stages of LED, areas with inadequate service delivery failed to attract businesses that are instrumental to LED. Central place theory maintains different growth prospects of central and peripheral regions. Attraction theory indicates that communities initiate policies and strategies that will make their areas more attractive. There is a need for the adequate provision of infrastructure to sustain LED, as indicated by the growth and regional theory. Economic base theory maintains that the success of the local economy is determined by the demand of its produced goods, services and products by areas outside its local economic boundaries. Location theory emphasises the importance of minimum cost due to the state of the industrial site in the local area. LED has been developed in different countries to address various economic problems. After the great depression, there was a high rate of unemployment and LED was used as an instrument to create jobs for the local communities in some countries. The study indicates that in some countries like Latin America where LED was implemented, economic problems such as unemployment in the municipal level were addressed. South Africa also had the objective of addressing unemployment in the municipal areas when LED was introduced. However, municipalities have to draft the integrated development plans to indicate how they can tackle such problems. Mamelodi has a number of projects implemented as a way of promoting LED. Jobs were created and areas improved economically. The CTMM has also provided some funding to ensure that the infrastructure in Mamelodi is adequate to support LED. However, much still needs to be done as the area has a number of challenges in terms of housing, water supply, and other related infrastructure for LED. Service delivery has an important role to play in the sustainability of LED. The history of LED has shown that countries that did not provide services in their municipalities failed to succeed in LED as compared to those with adequate service delivery. Financial incentives are other factors that play a major role in the sustainability of LED. Businesses need to be supported financially to create jobs and retain existing jobs.

M.Com. (Development Economics) / According to section 152 (1) of the Republic of South African Constitution Act (No. 108 of 1996), the municipalities are required by law to provide basic services in a sustainable manner to their respective communities. However, the municipalities have been facing challenges in carrying out their mandate successfully. One of the major obstacles in this regard has been the increasing rate of urbanisation due to various factors. Service delivery protests by the respective communities continue to be on the rise as well due to insufficient access to the basic services provided by the municipalities. The main aim of this paper was to explore the impact of urbanisation on the delivery of basic services by the municipalities in Gauteng Province. In this study, the four basic services categories namely, access to water, electricity, sewerage and sanitation as well as solid waste management formed an integral part of the weighted service delivery index and thus the dependent variable. Urbanisation, capital expenditure and operating expenditure were the explanatory variables. The research has demonstrated that urbanisation does have an impact on the level of basic service delivery. Even though the government mobilises resources towards the delivery of basic services, these resources are insufficient to cater for the needs of the population as a whole.

A research report submitted to the Faculty of commerce, law and management at the university of the Witwatersrand in partial fulfilment of the requirement for the master of management in the field of Public management and development studies, 2017 / The study on the role of leadership in the delivery of services to the community of KaMhlushwa Township in the Nkomazi Municipality has been triggered by the growing outcry by communities regarding government’s inability to provide basic services as promised in the Human Rights Charter of the constitution of the Republic of South Africa. The said outcry finds its expression through the escalating service delivery protests as reflected in the Service Delivery Protest Barometer, (2014), the Municipal IQ Index and many other statistical surveys which have been recently conducted by professional bodies. While government reports reflects an upward mobility in the political landscape on the human development index, these surveys reflect that such a political transformation has not yet translated into economic growth to the people of the country. The black majority are still reflected to be living under heavy squalid conditions with their lives characterised by poverty, inequality and heavy unemployment levels, Mbeki, (2016). The KaMhlushwa community is no exception to the picture painted above and will be used to establish the causal factors to the dearth of leadership in directing the delivery of services to communities. The study, after exploring a number of leadership approaches, went further to suggest a number of leadership strategies which may be deployed to enhance the service delivery programme at a local level. It discusses at length the leadership trends from a global to a local level giving enough suggestions for future consideration on the same or similar topics to this one. The report concludes by drawing recommendations for further investigation by other researchers on the topic. There are also recommendations which can be used as best practice for replicability by other sectors to ensure the promotion of a coherent and effective delivery of services in local communities. / GR2018

Thesis - Master of Management in Public Policy. University of Witwatersrand, Wits School of Governance / Objective: In this study I deconstruct South Africa’s sanitation policy in order to understand why demand-driven service delivery (i.e. service delivery based on collective action) has failed as a tool for public policy management. The overall objective was to locate both case-specific as well as generalizable answers in the data. Method: Guided by deconstructivism and Grounded Theory Methodology this paper mapped out the South African policy landscape and proceeded to code the data collected in that exercise through three rounds of coding. Once these elements of the planning which went into the study were explained and demonstrated, the results were shared. Thereafter the details of theory-building were explained before moving on to provide a literature review to position the study. Lastly, the emergent theory was applied to the South African sanitation case as a test of usefulness. Results: The emergent codes indicated a general consensus around the idea that public policy governance is largely the responsibility of government which is seen as powerful, while individual citizens are seen as marginalized and disempowered in the course of hoping to realize their rights. Deeper analysis revealed that individual citizens are the true holders of power as they have outsourced their responsibility to participate in collective action to government, leaving government alone in the process of service delivery. Conclusion: Demand-driven service delivery fails as a tool of public policy governance where there is a misunderstanding of public policy which prevents collective action. A quasi-theory of governance as collaboration emerged as the necessary solution to this problem. / MT2017