Magister Legum - LLM / Municipalities in South Africa are increasingly outsourcing municipal services, including basic municipal services such as water and sanitation services and refuse collection and disposal. The Constitution places onerous duties on municipalities to respect and promote human rights in the exercise of the powers and the performance of their functions. These duties are particularly prevalent when a municipality is deciding on the optimal service delivery mechanism for basic municipal services. It is thus crucial for the policy and legislative environment regarding municipal outsourcing to be firm and clear and for the municipality to ensure satisfactory implementation of outsourcing projects, including contract management. This thesis examined the policy and legislative framework governing municipal outsourcing and described the general features of a range of current South African outsourcing contracts. It also questioned whether the policy and legislative framework are consistent in their objectives and assessed how these objectives are carried through and translated into the contract drafting and implementation phases of outsourcing. / South Africa

The sustainability of South Africa municipal water services provision is being challenged by the desire of government to extend high quality services from a relatively small portion of the population to the whole. Evidence of failures in delivery are mounting and many reasons for this have been identified, including a lack of political will at local government levels, low budget priority, insufficient capital, lack of capacity and skill and flawed tariff and accounting structures. This study generates new perspectives by surveying selected but representative, South African municipalities in their capacities as water service authorities (WSAs) on a range of financial sustainability issues – including cost burden on users, cross sub-subsidisation and cost calculations to set tariffs. The study is part of a wider investigation into the setting of tariffs that cover costs and satisfy demand, funded and advised by the Water Research Commission (WRC). The conclusions and recommendations of WRC Project K3/2087 (Hosking, 2011b) are to address: 1. The choice of water service provider, including the private utility option; 2. Market vulnerabilities in water service provision under alternate models of supply; 3. The determination and realisation of full cost recovery; 4. Demand responsiveness/sensitivity of local government supply; 5. The increasing block tariff (IBT) tariff structure; and 6. Abuse of dominance in the market process. Given the limited perspective (i.e. a focus on WSAs), some important national water sustainability issues are given less prominence, e.g. raw water availability and national government capacity to subsidise water service delivery. The key water service sustainability elements on which attention was focused in this study are: • Backlogs in the water service coverage and infrastructure rehabilitation and maintenance. • Standard of water service indicators. • Relative importance of the provision of water services in water service authorities’ strategy and implementation (including budget and risk). • Adequacy of skills to provide a sustainable water service. • Budgeting and planning for the sustainability of the water service. • Adequacy of the costing and tariff setting nexus, with particular attention paid to method and principle. A survey was used to elicit information from selected municipalities (Chapter Four). The municipalities which formed part of the sample and were surveyed were: 1. Nelson Mandela Bay Metropolitan Municipality; 2. Ekurhuleni Metropolitan Municipality; 3. eThekwini Metropolitan Municipality; 4. Cape Town Metropolitan Municipality; 5. Buffalo City Metropolitan Municipality; 6. George Municipality; 7. uMhlathuze (Richards Bay) Municipality; 8. Steve Tshwete (Middleburg) Municipality; 9. Kouga Municipality; 10. Sol Plaatjie (Kimberley) Municipality; 11. Polokwane Municipality; 12. Stellenbosch Municipality; 13. Overstrand Municipality; 14. Midvaal Municipality; and 15. Amathole District Municipality.

This study intends to assess the roles of the State and non-governmental organisation in community development with regard to housing provision. Peddie Extension in Ngqushwa Municipality was chosen and used as an area of study. The study is based on the assumption that the State has not been performing or has performed poorly in its role as provider of houses in the rural areas of Ngqushwa Local Municipality in Peddie Extension. The study comprises of five chapters. The study was designed to assess whether the community members from the Peddie Extension are satisfied with the housing delivery process and how they have benefitted from the process. Additionally, it was designed to understand, and analyse the roles played by the State and non-governmental organisations in housing delivery for the poor people in rural Peddie Extension. The study tried to review the available literature regarding the role of State and non-governmental organisations (NGOs) in community development in an effort to have a broader understanding of their role in housing delivery in the rural area in Peddie Extension. This study adopted a qualitative approach and took the form of exploratory research. The researcher selected purposively the participants for interviews namely, residents of Peddie Extension in the Ngqushwa Municipality, a Municipality official and non-governmental organisation (NGO) official. The research methodology and the interpretation of the research findings are described. The research findings of the qualitative research were analysed and reported on. Finally, plenty of conclusions that were arrived at during the study, followed by specific recommendations were made.

The study investigates problems affecting housing delivery in King Sabatha Dalindyebo Municipality Local Municipality. The housing development in this area is not up to standard. This situation is worse in rural areas where housing projects have been obstructed by lack of infrastructure and other essential services. This is a serious problem that this local municipality is facing; the most vulnerable are the poor, residing in these rural areas. The study has investigated this problem in King Sabatha Dalindyebo Municipality Local Municipality with specific attention to Bongweni Administrative Area in Mthatha. The investigation indicates that there are serious challenges facing housing.

Over the last decade gentrification has demanded a great deal of attention from urban scholars. In spite of this attention, the literature is characterized more by speculation than answers especially with regards to gentrification's consequences and planning implications. In response to this deficiency, this thesis sets out to determine the effects of gentrification on inner city neighbourhood public service demand. Because it is not clear how gentrification affects public service demand, urban policy makers are unable to plan for changes in demand. Knowing what will be demanded could facilitate efficient delivery of new services and efficient closure of costly underused services. Moreover, knowing what will be demanded may help decision makers arrive at better informed decisions. A case study area, Vancouver's Grandview Woodland, was chosen because it was able to provide a sample of gentrifiers and of traditional inner city residents. Forty one gentrifier and forty one traditional resident households were interviewed using a questionnaire designed to gather information about each group's demographics, satisfaction with street and traffic conditions, and their use of, satisfaction with, and attitudes toward neighbourhood public services. The attitudinal data indicate that gentrifiers value neighbourhood amenities such as parks, good street and traffic conditions, and other public services significantly more than the traditional residents do. This is expressed in their positive and negative perceptions of the neighbourhood's characteristics. There is also evidence that the gentrifiers are motivated to secure the public services they desire, for they feel that the services which they use are very important to their households. The behavioural data indicate that the gentrifiers present greater demands for parks, family centres, public health clinics, tennis and racquetball courts, and community centres. They only decrease demand for ethnic centres, and they maintain demand for other neighbourhood public services. / Applied Science, Faculty of / Community and Regional Planning (SCARP), School of / Graduate

A dissertation submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, Johannesburg, in partial fulfillment of the academic requirements for the degree of Masters in Development Theory and Policy, / The present study contributes to the subjective well-being literature by looking at how the provisioning of government service affects subjective well-being in South Africa, how this differs by various groups, and whether the relationships have changed over time, specifically between 2009 and 2016. The study aims to provide an updated analysis of how subjective well-being and government service provision are linked within the current political climate for differing groups within the South African context. This paper utilises the South African Social Attitudes Survey (SASAS) data for both the 2009 and 2016. The SASAS survey is a nationally representative survey. The dependent variable (Y), life satisfaction, is derived from the question in the SASAS data set that is phrased as “Taking all things into consideration, how satisfied are you with your life as a whole these days?”. Ordered probit regression modelling is used in the empirical analysis to explore the indicated research outcomes. The results suggest a decline in the effect that access to government services have on individuals’ life satisfaction in South Africa. In 2009, access to electricity and access to a flushed toilet were both positively and significantly related to SWB. However, in 2016, only access to piped drinking water was statistically significant with a positive effect. This effect was particularly large in 2016 for those living in formal areas and for women, suggesting that service delivery affects different groups’ SWB in different ways. The various control variables (unemployment, education, health, etc.) had the expected effects on SWB given evidence in the existing international and South African literature on this topic, providing some confidence in the specification and data reliability. / PH2020

No description available.

Local government is the sphere of government that is most directly involved in rendering services to communities and individuals. It is also at this sphere of government where the basic needs of people are addressed. Services like water, sanitation, waste removal and electricity have a direct influence on the quality of life that people live. In order for the occupation of local public administration to contribute meaningfully towards rendering services of a high level, both in quantity and quality, it is important to lay down a number of preconditions. In this research report it was argued that for local public administration management to become a profession in the full sense, it will be necessary: to draw well-qualified graduates from tertiary institutions / to develop practitioners in the occupation on a continual basis / to develop minimum performance standards and requisite competencies / to develop standards of ethical conduct acceptable to the community at large, and the occupation as a whole / and to continuously develop knowledge in the science of public administration as it is found in the local sphere of government.

Thesis (MPA) --University of Limpopo, 2010

Thesis (M. Dev.) -- University of Limpopo, 2012 / Service Delivery in South Africa has been one of the critical concerns of the government lately. The departments have been unable to meet the targets as set in the major policies and strategies such as AsGISA, Millenium Goals of SA and other documents. The provision of basic services such as water, sanitation, housing, health and poverty as a whole were key to those service deliver plans. In spite of many attempts by different spheres of government, to deal with the problem, this proved to be failure. Issues such as poor interpretation of policies, corruption, maladministration of resources, lack of coordination and aligned programmes as well as lack of skills and monitoring by officials were to be dealt with in length in order to curb the problems of service delivery. The department of Cooperative Governance and Traditional Affairs came up with measures to speed up the process of delivering quality services to the communities of South Africa. This Turnaround Strategy was introduced in December 2009 and will hopefully deal with such problems. This is testimony to many protests by different residents in South Africa who are frustrated and in need of response by the government promises. This study attempts to outline the problems facing the development of human settlements in South Africa. This reveals that such service delivery problems are not unique and specific to individual settlement but are similar in all respects. Recommendations thereof may be specific and assist in the rapid finalisation of service delivery in Protea South. The contribution to be made by study will ensure that there will be no more protests and that each sector will have a better understanding of the other sectors.