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Job satisfaction and job performance during the implementation of a performance management system : the case of a Namibian municipalityHambuda, Fillemon Nangolo January 2017 (has links)
Thesis (MTech (Human Resource Management))--Cape Peninsula University of Technology, 2017. / The primary objective of the current study was to conduct a survey on the job satisfaction of line managers in the City of Windhoek (CoW) Municipality. The identifying of such variables could empower the CoW Municipality to develop programmes and policies that are designed to improve their job satisfaction levels.
The literature review confirmed the impact of motivation on the job satisfaction of employees, and, in turn, its impact on employee productivity, and, ultimately, on organisational performance. The level of job satisfaction experienced by an individual describes how content he or she is with his or her job. The purpose of this study was to measure the job satisfaction facets (supervision, relationship with co-workers, present pay notch, nature of work, and opportunities for promotion) among line managers in the CoW, and how such facets affected their overall job satisfaction.
The non-probability sampling technique was adopted to collect data from 102 respondents from nine different departments by means of a structured questionnaire, resulting in a response rate of (N = 76), 75%. The study was, however, limited to the line managers in the CoW Municipality. Following on which the Cronbach’s alpha coefficient was used to determine the internal consistency or average correlation of items in the survey instrument. The Spearman’s rank correlation coefficient (Spearman’s rho) analysis was used to analyse the data with the aid of the Statistical Package for the Social Sciences (SPSS), version 16. In addition, the independent-samples t-test and the analysis of variance (ANOVA) were employed to empirically test the relationships between the employees’ job satisfaction and their gender and age.
The findings showed a significant linear relationship between the existing levels of job satisfaction and job performance. Furthermore, the findings suggested that the employees were significantly satisfied with certain aspects of their jobs (the nature of the work, and their salary, supervision and co-workers), but not with the one aspect of their job (opportunity for promotion). They were, however, significantly satisfied with their jobs in general, with there being no significant difference between the male and female employees’ levels of job satisfaction. The analysis showed that promotion has a modest and positive effect on job satisfaction. The study concluded that the line managers were, in general, satisfied with their jobs. Thus, the results cannot be generalised to other departments and Local Authorities. The study needs to be replicated in other departments and Local Authorities, using the same method.
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An investigation into the knowledge and perception of rugby coaches in the greater Durban area with regards to chiropractic and other sports medical personnelButt, Charlton Kenneth January 2008 (has links)
Dissertation submitted in partial compliance with the requirements for a Masters Degree in Technology, in the Department of Chiropractic at the Durban University of Technology, 2008 / Introduction: One of the most important responsibilities of a rugby coach towards players is that of injury prevention and advice. Often these responsibilities fall solely on the coach, but sometimes he has the benefit of sports medical personnel at his service. Therefore in order for the coach to best service this sport and industry, his/her knowledge and perception of Chiropractic and other sports medical personnel is critical. Objective: To establish an understanding of Durban rugby coaches’ perceptions and knowledge of Chiropractic to formulate initiatives aimed at bridging gaps and building co-operation between coaches and various medical personnel that they have at their disposal. Methods: A survey was distributed to 149 rugby coaches within 23 high schools and 67 rugby coaches within 24 rugby clubs, resulting in a total of 219 rugby coaches in the greater Durban area received a questionnaire for completion and return. Results: Of the 85 coaches that participated (38.8% response rate), the majority were White (95%), male (99%), with a mean age of 37.36 years and coached at the amateur level (65.1%). School coaches dominated the participants with 67.1% with 61 (71.8%) having obtained a rugby coaching qualification and 26 (30.6%) having another professional sport, fitness or medical qualification besides that of rugby coaching.
Most (94.9%) participants referred players to a health professional for examination and / or treatment. This included Physiotherapists, 80% of the time, GPs 70.6% of the time and Chiropractors, 60% of the time. Twenty-nine (34.1%) had a Chiropractor on their medical management team and 28 (96.6%) said it was a positive experience. Of those who did not have a Chiropractor on the team, 82.4% said they would consider it in the future. Over half (65.5%) had personally been treated by a Chiropractor. The 3 most frequent conditions associated with Chiropractic included: Disc herniation (42.6%), low back pain (36.1%) and whiplash (32.8%). Notwithstanding this outcome, the level of knowledge was low with the mean knowledge score (an aggregate knowledge score derived statistically from all questions relating to the knowledge of Chiropractic) of the group was 55.8% (SD 21.9%), even though the range varied from 0 to 96%. Although the coaches’ knowledge of Chiropractic was low, most participants (76.2%) had a favourable view of the Chiropractic profession. Furthermore the coaches perception of Chiropractic related significantly to their knowledge (p = 0.037). In addition the higher their knowledge scores the more positive their view. Conclusion: This study established what knowledge base is available that could promote rugby coaches greater understanding of the Chiropractic profession and related medical personnel. There was a positive association between increased knowledge and a better perception of Chiropractic, suggesting that if knowledge were improved, then perception and attitude towards Chiropractic and related medical personnel would further improve. This increased awareness may improve knowledge, understanding, communication and utilization with the Chiropractic profession and related medical personnel and ultimately these professions within rugby may gain a greater level of acceptance.
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A study to determine the international federations' perception and utilization of chiropractors and other sports medical personnelCloete, Kirsten Leigh January 2008 (has links)
Dissertation submitted in partial compliance with the requirements for the Master’s Degree in Technology: Chiropractic at Durban University of Technology, 2008. / Objectives: To investigate the International Sports Federations’ (IFS) perception and utilization of chiropractors and other sports medical personnel, and to compare results between the executive committees and medical commissions within federations. Methods: A specially designed, quantitative questionnaire was used to collect data from the 65 federations belonging to the General Assembly of International Federations of Sport (GAIFS). The questionnaire distribution took place via e-mail, with the secretary of each federation being requested to forward a copy of the questionnaire to a member of the federation’s executive committee and medical commission respectively. Follow-up telephone calls were also made to further encourage a response from participants. After an 8-week period, returned questionnaires were collected and data was analyzed. Results: From the results obtained (30% response rate), it would seem that perceptions vary greatly. This is most evident when one compares the perceptions of the medical commission members to those of the executive committee members. The medical commission on a whole, appears to favour the more traditional medical professions, while the executive committee seems to be more holistic in their approach to treatment options. In terms of current utilization, chiropractors are currently represented on 16% of medical teams, although chiropractors are able, within their scope of practice, to provide 70% of the federations’ most requested techniques / modalities for competitions. There appears to be little / no criteria governing the selection of medical personnel, however most of the federations agreed that a chiropractor with a post-graduate diploma in sports injuries, would be seen in a more favourable light for selection. Conclusions: The perceptions and utilization of chiropractors and other sports medical personnel varies greatly between federations, which may be due to a number of factors related to the formulation of perception itself. In addition, there appears to be a discrepancy between the opinions of the executive committees and medical commission of the participating federations.
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An evaluative study on the new performance appraisal system for inspectorate grade officer in the Hong Kong Customs & Excise DepartmentMak, Hoi-wan, Walter, 麥凱雲 January 2004 (has links)
published_or_final_version / Public Administration / Master / Master of Public Administration
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A Comparison of Training Needs in the Public and Private SectorsDelfeld, Lauri A. 08 1900 (has links)
The training needs of managers in the public and private sectors were investigated and compared. Future trends in training that are foreseen by these managers were also researched. Forty-four public sector managers and 34 private sector managers completed a questionnaire covering such topics as: current training needs, current training efficiency, and future trends in training. Topics covered included an overview of the problem, identification and explanation of current trends in topical literature, results of the research, and conclusions drawn from the findings. The results indicated a small difference in current training needs of the two sectors. Recommendations for future studies included a larger sample population and a follow-up study of the private sector managers.
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Perceptions of social development by senior officials in the National Department of Social Development, South Africa.Mohamed, Zaheera 22 June 2011 (has links)
The primary purpose of this study was to ascertain how senior government officials employed within
the Department of Social Development in South Africa perceived the social development approach to
social welfare. The study was confined to the national Department of Social Development and nine
senior government officials were interviewed, all of them employed in different work streams but
related to social development policy development. A semi-structured interview schedule comprising
of open-ended questions was utilised to collect information. A deductive thematic analysis was used
to analyse the data. The main findings that emerged from the study were that senior managers
employed within the national Department of Social Development had a good understanding of the
social development approach to social welfare. They were familiar with the key characteristics, goals,
strategies and linkages between social and economic development. Senior government officials also
noted progress with the implementation of the social development approach and identified that social
policies were largely aligned to this approach. In terms of challenges, senior government officials
identified a range of challenges impacting on the implementation of the social development approach
and this ranged from the lack of a common understanding of social development within broader
government, inappropriate social service workforce, poor coordination and integration, inadequate
leadership and an inadequate monitoring and evaluation system to measure social development
progress. Senior government officials identified a range of suggestions to improve on the
implementation of the social development approach. One of the suggestions was the development of
an overarching social development strategic framework to guide the social development approach and
acknowledge it as government’s chosen approach to social welfare. Many suggestions related to
enhancing the capabilities of social service professionals and this included the development of a social
service policy framework, enhanced engagement between higher education institutions and the
Department of Social Development to ensure relevant curriculum. The findings of the study
recommends a series of interventions to be implemented by the national Department of Social
Development such as the development of an overarching social development strategic framework as
suggested by senior government officials, an audit of policies to assess alignment with the social
development approach and a review of its’ consultation processes. The findings of the study identify a
need to replicate this research at provincial level to ascertain how the social development approach is
understood and implemented at the point of service delivery.
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A study of the management of the administrative service in the Hong Kong Government.January 1990 (has links)
by Siu Yu Bun Alan. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1990. / Bibliography: leaf 74. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.vi / ACKNOWLEDGMENTS --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.4 / Chapter III. --- FEATURES OF THE ADMINISTRATIVE SERVICE --- p.11 / Culture of the Hong Kong Government --- p.11 / The Recruitment and Selection Process --- p.13 / Training --- p.17 / Generalists and Specialists --- p.24 / Structure and Career Pattern --- p.21 / Chapter IV. --- PROBLEMS FACED BY THE ADMINISTRATIVE SERVICE --- p.32 / Changing Culture of the Government --- p.33 / Uncertainty about the Future --- p.34 / Brain Drain/Wastage --- p.36 / Development of the Representative Government --- p.37 / Increasing Contact with China --- p.39 / Chapter V. --- CONCLUSION --- p.41 / Recommendations for the Development of the Administrative Service --- p.42 / TABLE I - VII --- p.48 / APPENDIX / Chapter I. --- Survey Questionnaire --- p.55 / Chapter II. --- Advertisement for the Administrative Officer Post --- p.59 / Chapter III. --- Flowchart for the Recruitment and Selection Exercise of Administrative Officers --- p.60 / Chapter IV. --- Training Flowchart for Administrative Officers ____ --- p.61 / Chapter V. --- Induction Course for Newly Recruited Administrative Officers --- p.62 / Chapter VI. --- Programme of the Oxford Course European Study Tour 1989 --- p.66 / Chapter VII --- Management Course for Probationary Administrative Officers Organised by the Senior Staff Course Centre --- p.69 / Chapter VIII. --- "Organisational Chart of the Planning, Environment and Lands Branch" --- p.70 / Chapter IX. --- Organisational Structure of the Planning Department --- p.71 / Chapter X. --- Organisation of the Recreation and Culture Branch --- p.12 / Chapter XI. --- Organisational Chart of the Television and Entertainment Licensing Authority --- p.73 / BIBLIOGRAPHY --- p.74
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The Effects of Bison on Cattle Winter Range in the Henry Mountains of South Central Utah: Resolving a ConflictWare, Ian M. 01 December 2012 (has links)
The American Bison in the Henry Mountains are one of the last free-roaming, genetically pure herds of bison remaining in North America. Over the last decade, the herd has used a cattle winter range during the summer and early fall, creating a conflict between the wildlife officials who manage the bison population, and BLM officials and local ranchers who manage the rangeland.
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A Study of Local Union Business Agents in Portland, Oregon AreaMorrison, Lillian L. 08 May 1975 (has links)
Labor unions are an integral part of the economy of the United States. At the grass roots, union influence and/or effectiveness depends on the local union organization, its management, and its relationship to and involvement in community affairs. This influence and involvement is focused on the local union leadership in the person of the business agent. A substantial body of literature exists on leadership in general as well as specific information about leadership in labor unions, and includes contributions from the fields of Sociology and Psychology as well as Economics. This research paper is a study of local union business agents in the Portland, Oregon area comparing them to and categorizing them in accordance with the criteria set up by others as well as suggesting new divisions that were found useful in the course of this research.
Data for this research were obtained from personal interviews with the agents of thirty union locals ranging in size from the largest local in the area to one of the smallest, and by studying the yearly financial reports on file in the local office of the Labor-Management Services Administration of the United States Department of Labor. This research tabulates the thirty business agents as to age, sex, family background, education, length of union membership, and reasons for seeking office. Gross salaries paid to the local business agents are also tabulated along with a discussion of how these salaries are set. Total membership figures are given so that a per capita expense figure can be estimated for an individual member's contribution to the support of his business agent.
From the results of this survey one may conclude that effective leadership was in evidence in at least some of the locals studied, leadership that provided not only econonric services but inspiration toward intellectual growth and toward increasing effective union action in helping solve some of the complex social and economic problems of the area. One may also conclude that local union organizations in the area are managed by cornpetent, honest, industrious men and women who recognize that what benefits the working men and women of the area, benefits the entire community.
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Examining Perceptual Differences Amongst Elite, Intermediate, and Novice Ice Hockey Referees: Visual Attention and Eye Movement RecordingsHancock, David J 28 September 2011 (has links)
Perceptual-cognitive skills are important characteristics for sport participants, which have been shown to contribute to the expert advantage (Abernethy, Baker & Côté, 2005; Mann, Williams, Ward, & Janelle, 2004; McPherson, 2000). One such skill is visual attention, which is beneficial for athletes, but less commonly researched for sport officials. For this dissertation, three data collection procedures assisted in examining the visual behaviors of elite, intermediate and novice ice hockey referees.
In phase one, 2 elite, 2 intermediate, and 2 novice referees wore helmet cameras for one game and subsequently participated in stimulated recall interviews to address visual behaviors that occurred during that game. The four resultant themes that emerged were: Divided Attention, Selective Attention, Positioning and Context, and Influences of Visual Attention. Within each of these major themes there were several similarities and differences amongst the referees.
In phase two, 2 elite, 2 intermediate, and 2 novice focus groups watched one elite and one intermediate helmet camera videotape and discussed what they thought the referee was attending to and where they would direct their visual attention. The focus group transcripts were deductively coded to search for potential differences between the elite and intermediate referees based on the themes identified in phase one. It was evident that the elite referee was superior to the intermediate in several areas including: Maintaining a focus on the majority of players, knowing when to focus away from the puck, having better post-whistle attention, and being better positioned. Discussion related to how these advantages might be gained by learning through experience.
For phase three, 10 elite, 10 intermediate, and 10 novice referees wore an eye-tracking device and made penalty decisions on ice hockey infractions presented on a computer screen. In this experiment, decision accuracy, decision type, number of fixations, and fixation duration were calculated. MANOVA results indicated that there were no significant differences across participant groups.
The global discussion includes data excluded from the three main papers, alternative methods for further interpretation of the results, integration of the results of the three papers, and proposals for future research.
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