Our world is more technologically advanced and interdependent, risks are increasingly shared across local, regional and national boundaries and we are more culturally diverse than ever before. As a result, communities are increasingly confronted with emergencies and crises which challenge their social and economic stability. To be resilient, communities rely on services and employment provided by organisations, to enable them to plan for, respond to, and recover from emergencies and crises. However organisational and community resilience are two sides of the same coin; if organisations are not prepared to respond to emergencies and crises, communities too are not prepared. Resilient organisations are also better poised to develop competitive advantage. However despite the potential business and performance rewards of becoming more resilient, organisations struggle to prioritise resilience and to allocate resources to resilience, which could be put to more immediate use. To enable organisations to invest in their resilience, the business case for resilience must be better than the case for new equipment or new staff. This thesis develops a methodology and survey tool for measuring and benchmarking organisational resilience. Previous qualitative case study research is reviewed and operationalised as a resilience measurement tool. The tool is tested on a random sample of Auckland organisations and factor analysis is used to further develop the instrument. The resilience benchmarking methodology is designed to guide organisations’ use of the resilience measurement tool and its incorporation into business-as-usual continuous improvement. Significant contributions of this thesis include a new model of organisational resilience, the resilience measurement tool, and the resilience benchmarking methodology. Together these outputs translate the concept of resilience for organisations and provide information on resilience strengths and weaknesses that enable them to proactively address their resilience and to develop a business case for resilience investment.

Following a disaster, an organisation’s ability to recover is influenced by its internal capacities, but also by the people, organisations, and places to which it is connected. Current approaches to organisational resilience tend to focus predominantly on an organization's internal capacities and do not adequately consider the place-based contexts and networks in which it is embedded. This thesis explores how organisations’ connections may both hinder and enable organisational resilience. Organisations in the Canterbury region of New Zealand experienced significant and repeated disruptions as a result of two major earthquakes and thousands of aftershocks throughout 2010 and 2011. This thesis draws upon 32 case studies of organisations located in three severely damaged town centres in Canterbury to assess the influence that organisations’ place-based connections and relational networks had on their post-earthquake trajectories. The research has four objectives: 1) to examine the ways organisations connected to their local contexts both before and after the earthquakes, 2) to explore the characteristics of the formal and informal networks organisations used to aid their response and recovery, 3) to identify the ways organisations’ connections to their local contexts and support networks influenced their ability to recover following the earthquakes, and finally, 4) to develop approaches to assess resilience that consider these extra-organisational connections. The thesis contests the fiction that organisations recover and adapt independently from their contexts following disasters. Although organisations have a set of internal capacities that enable their post-disaster recovery, they are embedded within external structures that constrain and enable their adaptive options following a disaster. An approach which considers organisations’ contexts and networks as potential sources of organisational resilience has both conceptual and practical value. Refining our understanding of the influence of extra-organisational connections can improve our ability to explain variability in organisational outcomes following disasters and foster new ways to develop and manage organisational resilience.

The focus of this thesis is to investigate resilience at an organisational level. The research aims to identify and establish the features of resilience within the response of an organisation to disruptive and crisis events. Natural disasters, pandemic disease, terrorist attacks, economic recession, equipment failure and human error can all pose both a potentially unpredictable and severe threat to the continuity of an organisation's operations. As a result, disruptive events highlight the need to develop robust and resilient organisational and infrastructural systems capable of adapting and overcoming complex disruptive events.

Motivation In the upcoming decades, traditional firms will transition to becoming a more regenerative version, with a socio-ecological purpose at the core of the firm. In this transition phase, regenerative firms, with a focus on impact maximisation of the socio-ecological purpose and traditional firms, with a focus rather on profit maximisation, need to coexist and be resilient somehow. While in the coming decades the number of regenerative firms will grow, it is important to understand how these regenerative firms can enable organisational resilience. Yet, prior research neglects how especially inter-organisational collaboration could enhance the organisational resilience of regenerative firms. Therefore, the context of this study is within the consumer goods industry in the Netherlands and the United Kingdom, focusing on regenerative firms. Purpose This study aims to shed light on how inter-organisational collaboration can strengthen the organisational resilience of regenerative firms. The first part of the research will mostly address the question how regenerative firms can strengthen organisational resilience with a focus on the capabilities needed. In addition, the study will demonstrate how regenerative firms approach and use inter-organisational collaboration. Methodology The study, with a qualitative approach, used a multi-case study design. Various people were interviewed, such as CEOs, founders, quality managers, consultants, impact officers, following a semi-structured interview design. For transcription purposes, the interviews were audio-recorded and the results from the interviews were labelled, following an open coding process. The results, with matching open codes, were then connected back to the theoretical framework. Results The results of this study indicated how inter-organisational collaboration is used to strengthen the organisational resilience of regenerative firms. Contradicting prior research about traditional firms, regenerative firms do not fear competition, yet these firms rather achieve system resilience by being resilient as a collective. Regenerative firms realise this by being transparent, absorbing and sharing knowledge to achieve success for the system they are embedded in. Sharing knowledge in a transparent manner and aiming for reciprocity among inter-organisational collaboration actors contributes positively to their system resilience. Thus, inter-organisational collaboration is a powerful tool for regenerative firms to enhance this system resilience and consequently maximising the impact of their collective socio-ecological purpose.

Denna studie undersöker och jämför hur två företag, Ericsson och SAS, reagerar på förändrade förutsättningar på sina respektive marknader till följd av makroekonomiska kriser. Studiens övergripande syfte är att utforska och jämföra hur företag med olika verksamhet och affärsmodell påverkas av störningar, samt hur arbetet för att navigera igenom störningar skiljer sig i praktiken. Genom en dokumentstudie som inkluderar årsredovisningar, organisationsdokument samt media och offentliga källor analyseras företagens hantering av resiliens i praktiken. Teoretiska perspektiv på organisatorisk resiliens och styrning från Haarhaus & Liening (2020), Duchek (2020), Edmondson (2002) och Wildavsky (1991) kompletterar analysen, med fokus på företagens proaktiva och reaktiva åtgärder för att upprätthålla lönsamhet och överlevnad. Resultaten ger insikter som är relevanta för företagsledare och forskare som försöker förstå hur organisationer navigerar genom förändring och osäkerhet. Denna studie visar att både Ericsson och SAS förefaller vara proaktiva och välinformerade företag innan de utsätts för störande händelser. Studien belyser vikten av att balansera proaktiv planering med flexibilitet för att öka företagens motståndskraft och säkerställa framgång i en ständigt föränderlig affärsmiljö.

Yes / This paper aims to establish a link between aggregate organizational resilience capabilities and managerial risk perception aspects during a major global crisis. We argue that a multi-theory perspective, dynamic capability at an organizational level and enactment theory at a managerial level allow us to better understand how the sensemaking process within managerial risk perception assists organizational resilience. We draw from in-depth interviews with 40 managers across the UK’s food industry, which has been able to display resilience during the pandemic. In sensing supply chain risks (SCRs), managers within both authority-based and consensus-based organizational structures utilize risk-capture heuristics and enact actions related to effective communications, albeit at different information costs. In seizing, we found that managers adhere to distinct heuristics that are idiosyncratic to their organizational structures. Through limited horizontal communication channels, authority-based structures adhere to rudimentary how-to heuristics, whereas consensus-based structures use obtainable how-to heuristics. We contribute to the organizational resilience and dynamic capabilities literature by identifying assessment as an additional step prior to transforming, which depicts a retention process to inform future judgements. Our study presents a novel framework of organizational resilience to SCRs during equivocal environments, by providing a nuanced understanding of the construction of dynamic capabilities through sensemaking.

Although the cruise industry and ROPAX ships have achieved steady growth with increased capacity, innovative service provisions and constantly being prepared for events of emergencies, they were not prepared for the sudden COVID-19 pandemic, and the travel restrictions and No Sail order put a halt to their services. Organisational resilience has received a growing interest in the world since its capabilities can support organisations to anticipate, cope and adapt to internal or external changes due to a crisis or unexpected event. This exploratory scenario study seeks to examine the cruise ships organisational resilience and service attributes in the context of the COVID-19 pandemic.The empirical findings have been collected by using qualitative semi-structured interviews with four key managers and decision makers within the industry. The findings were themed to find qualitative variations and then analysed in relation to the presented literature through the adaptive change cycle. The adaptive change cycle has been used to explain the drastic and partially chaotic crisis and recovery of cruise services.

A lot has been said about change. For example, it is widely recognised that the only constant is change (Heraclitus, 470 BC). As such, no sensible decision can be made any longer without taking into account not only the world as it is, but the world as it will be (Isaac Asimov). As regards this, a bulk of existing researches have been aimed at understanding the triggers for change and the extent or degree to which individuals, organisations, systems or entities have to change. Generally, results from such studies vary. With specific relations to organisations, organisations are advised of the need to develop added adaptive and dynamic capabilities. One of such added adaptive and dynamic capabilities is organisational resilience. In the literature, organisational resilience has been successful linked with organisations ability to maintain long term performance. Hence, the research is not about re-examining the relationship between organisational resilience and organisations ability to maintain long term performance. This research focuses on exploring the critical success factors required to maintain long term performance and building adequate resilience into systems undergoing changes. The investigation was conducted in three phases, namely: (a) the exploratory phase; (b) the descriptive phase; and the empirical phase. The exploratory phase involved identifying the critical factors essential to maintain long term performance and at the same time build resilience into their systems after undergoing organisation-wide changes. In order to make out these critical, a pilot study was conducted. 21 persons occupying senior managerial positions in different organisations were interviewed. The interview data were transcribed, coded and analysed using coding and thematic analysis to identify five common themes, namely (a) employees readiness to support ongoing organisation-wide changes; (b) development of targeted organisational adaptive capacity; (c) the provision of individualised and social support; (d) the use of stress coping mechanisms; and (e) the existence of organisational resilience strategies. The second phase of the research entailed conducting case study research with the intention of describing the identified critical success factors. The final phase entailed conducting empirical analyses and cross case analysis. Results from the cross case study analyses indicated that both resilience building at the individual level and organisational level is needed for organisations to build in resilience into their systems especially after undergoing organisation-wide changes. Three factors (i.e. employees readiness to support ongoing organisation-wide changes, the provision of individualised and social support and the use of stress coping mechanisms) were found to be more pronounced at the individual level. The remaining two factors namely development of targeted organisational adaptive capacity and the existence of organisational resilience strategies are essentially carried out at the organisational level. The research has contributed to the current body of knowledge on how organisations can strive to maintain long term performance, especially for a country like Nigeria where there still remains a dearth of such related studies. Each of the research hypotheses were either confirmed or non confirmed. This will give the practitioners, academicians and managers of Nigerian organisations the opportunity to understand how each of the sub factors of the five critical success factors can influence on attempts to build organisational resilience. In addition, specific actions that managers can follow over the life of an organisation-wide change project that will improve the resilience of systems undergoing change. In addition, differences in how varied control factors can influence resilience building in organisations were explored and validated based on the results of the Mann Whitney test results. At the end of the thesis, recommendations for future practice and research were made. One of such is that resilience building at both levels be done concurrently and given equal prominence.

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