Abstract: Among public tax authorities, in addition to economic booming, the work performance of tax collector is the major point of deciding the variation of tax collection. Whether a tax collector shows his organizational citizenship behavior is the key resource of edge in public organizational competition. The effect on the members¡¦ metal sense and their own working attitudes enable the encouragement of these members¡¦ organizational citizenship behavior to render the first business of managers. Many studies discover that a tax collector acknowledges the organizational justice can influence both individual and organizational results, as well as the performance of the trust in their superiors and colleagues or organizational citizenship behavior. This research probes into related document, and construes a tax collector¡¦s mental sense with organizational justice to construct a theoretical model with the research ideas, such as trust and organizational citizenship behavior, taking Ministry of Finance, National Tax Bureau of Kaohsiung City as research subjects, furthermore to take organizational equity (including distributional equity, procedure equity) as self-variable item, trust (including trust to superior and colleagues) as intermediary variation, organizational citizenship behavior (including justice, helping colleagues, no producing quarrels or pursuit of fame, obey the rule and solid, identifying the organizations) as variable item to discuss the correlation and effect among individual tendency variation, organizational justice, trust and organizational citizenship behavior in order to offer references for public resource development, and further upgrade the service efficiency of public servants. This research has handed out 707 questionnaires with 415 effective copies, and through the statistical analysis, such as Independent test, One-way ANVOVA, Person Correlation Analysis, and Hierarchical Multiple Regression , we get the significant discoveries as follows: 1. It presents a direct relation and influence on each dimension of organizational equity, trust and organizational civil behavior. 2. Public servant¡¦s characteristics, such as sex, marriage, age, seniority, and education degree and director levels, influence obviously distributional justice of organizational justice, procedural justice, trust and organizational civil behavior. 3. Through level multiple regression analysis, trust holds a media relation toward organizational justice and organizational civil behavior, that is, the organizational justice factor indeed influences organizational civil behavior through the intermediary of trust. Based on reality prove that when a public servant put more emphasis on a tax collector and reaches a status of fair distribution, a tax collector senses the trust toward public institute and furthermore perform organizational civil behavior. This research suggests to enhance the interaction between directors and employees, establish effective questioning authority system, value on just promotional and rewarding systems, advocate the achievement evaluation of interactive fair OCB (Organizational Civil Behavior), etc.

Abstract The main purpose of this study is to explore the relationship between external-organizational altruistic behavior, which is known as voluntary behavior, and internal-organizational altruistic behavior, which is called ¡§ organizational citizenship behavior (OCB)¡¨. Multiple regression analysis was employed with 369 employees of automobile industry. Results showed that individual volunteer behavior, volunteer behavior performed by organization and reference groups around, and transformational leadership had positive influence on organizational citizenship behavior. Leaders¡¦ Transformational leadership took more significant change than volunteer behavior on shaping subordinates¡¦ organizational citizenship behavior.

In Chinese organization, one of the unique management styles is the Paternalistic Leadership. The enterprise owner has the absolute authority and power to control and relocate the resources. Therefore, in Chinese organization, the relationship is very important. But, when the enterprise¡¦s scope is expanding, they have to recruit the external employees, then, relationship become complexity. When the employee perceives the politics in the organization, it will reduce the trust to the organization, then, reduce the organizational citizenship behavior (OCB). The OCB is not included in the formal job description, and doesn¡¦t direct related to the performance at work. However, it will impact the overall performance. The OCB were thought to enhance organizational effectiveness. If there are full of the employees with the citizenship behavior in the organization, it will increase the morale as well. In this study, Perception of Organizational Politics (POP) is used as independent variables; Organizational Citizenship Behavior (OCB) is used as dependent variables. The purpose of this research is to analyze the employees in western and Chinese organization, whether the perception of organizational politics is significant different. Then, analyzing the relationship between POP and OCB in western and Chinese organization. This research used the questionnaire survey method. After analyzing the data with quantitative analysis, together with various statistic methods, the following are the discoveries¡G 1.The Perception of Organizational Politics are different in western and Chinese organization. 2.When the employees in Chinese organization perceive the supervisor and co-worker¡¦s political behaviors, the effects of POP on OCB are significant negative than the westerns organization¡¦s employees. The results of research reveal that when the enterprise¡¦s scope is expanding, they will face more complicated environment. The family enterprise should urgently toward to the specialization, systematic management to make the business success in the future.

A study of the transformational leardership by principal of junior high school,the organizational citizenship behavior of the teachers and the effectiveness of the schools in Kaohsiung County . Abstract The purpose of this study are¡G(1) to explore the current situation of therelationships among the transformational leardership by principal ofjunior high school, organizational citizenship behavior of the teachers andschool effectiveness. (2) to analyze the different viewpoints on the above threemain topics of teachers from different kinds background.(3) to explore therelationships among the transformational leardership by principal ofjunior high school, organizational citizenship behavior of the teachers andschool effectiveness. (4) to explore the prediction on school effectiveness of thetransformational leardership of principal, the organizational citizenshipbehavior of the teachers. Subjects were sampled from thirty-six junior high schools in Kaohsiung county. Five hundred forty-two copies of formal questionnaires were deliveredto the subject and there were four hundred seventy valid copies.The study toolis ¡§The questionnaire on the relationships among the transformationalleardership of principal, the organizational citizenship behavior of theteachers and school efficacy. The collected data were analyzed by using thestatistical methods of reliability descriptive statistics,T-test,one-way ANOVA,pearson product-moment correlation, canonical correlation and multipleregression(step-wise- regression procedure). According to the result of the data analysis, the main findings are as follows: 1. Teachers¡¦evaluation on the transformational leardership of principal is above nice leave. 2.The whole performance of the Kaohsiung county¡¦s junior high schoolteacher organizational citizenship behavior is good. 3.The whole performance of Kaohsiung county¡¦s junior high school effectiveness is middle-high level. 4.The male, the elder and the administrator have a higher sense of thetransformational leardership of principal. 5. The elder, the senior, the administrator sense more about the organizational citizenship behavior. 6. The male, the elder, the administrator sense more about the schooleffectiveness. 7. Transformational leardership conducted by principal enhancesbetter school effectiveness. 8. The teachers of the Kaohsiung county¡¦s junior high school in the urban areas and large schools sense more about the school effectiveness. 9. ¡§The identifying oneself with the organization¡¨phase in transformationalleardership of principal and the teacher organizational citizenship behavior can best predict school efficacy. The final findings and conclusion in this research could be used as areference for sahool,board of education and researchers to promote practice in operation and future research.

This research was targeted on the primary school teachers in Ping-tung County and aims to look into the relation of organizational culture, teachers¡¦ organizational commitment and organizational citizenship behavior. The objectives of this research include: 1. The investigation on teachers¡¦ awareness of primary school organizational culture, teachers¡¦ organizational commitment and organizational citizenship behavior¡F 2. The interpretation on the difference of awareness among teachers of different background in terms of primary school organizational culture, teachers¡¦ organizational commitment and organizational citizenship behavior¡F 3. The discussion on teachers¡¦ awareness of the relation between primary school organizational culture, teachers¡¦ organizational commitment and organizational citizenship behavior¡F 4. The analysis on teachers¡¦ ability to predict the organizational citizenship behavior from the aware primary school organizational culture and teachers¡¦ organizational commitment¡F 5. The suggestions concluded on the basis of research results. All these are proposed for the reference of school administration management. Based on the discussion on relevant literatures, the theory, framework, and research tools adopted in this research are thus developed. In this research, 680 primary school teachers in 56 primary school Ping-tung County are targeted to fill in the questionnaires and 611 effective questionnaires are acquired. The research tools consist of ¡§Primary School Organizational Culture Scale¡¨, ¡§Teachers¡¦ Organizational Commitment Scale¡¨, and ¡§Teachers¡¦ Organizational Citizenship Behavior Scale.¡¨ The effective samplings are analyzed by t-test, On-way Analysis of Variance, Pearson Product-moment Correlation, and Multiple Regression. The conclusions are listed as follows: 1.The whole performance of the primary school organizational culture is good. Among the sectional scores, ¡§the dimension of development culture¡¨ was the highest. 2.The whole performance of the primary school teachers¡¦ organizational commitment is good. Among the sectional scores, ¡§the dimension of retention commitment¡¨ was the highest. 3.The whole performance of the primary school teachers¡¦ organizational citizenship behavior t is good. Among the sectional scores, ¡§the dimension of non-benefit-orientated¡¨ was the highest. 4.The elder, the high-educated, the senior, the administrator and the teachers of primary school in the megalopolis have a higher sense of the school organizational culture. 5.The elder, the high-educated, the senior, and the administrator have a higher sense of the school organizational commitment. 6.The elder, the high-educated, the senior, and the administrator have a higher sense of the school organizational citizenship behavior. 7.The clearer the school organizational culture will be, the better organizational commitment will be. 8.The clearer the school organizational culture will be, the better organizational citizenship behavior will be. 9.The clearer the school organizational commitment will be, the better organizational citizenship behavior will be. 10.Teachers¡¦ backgrounds ,organizational culture and organizational commitment had predicative efficacy for Teacher's organizational citizenship behavior. ¡§Organizational commitment¡¨ can predict teachers¡¦ organizational citizenship behavior best.

The purpose of this investigation is based on the revision model proposed by Ferris et al.(2002) , the discussion relates to the influence of perceptions of organization politics on Organizational Cynicism and on Organizational Citizenship Behavior. The sample consisted of 1890 employee selected from 40 organizations covering 9 industrial sectors in Taiwan. The data were analyzed by descriptive statistics, item analysis, reliability analysis, factor analysis, correlation analysis, regression analysis and hierarchical regression analysis. The major results of this study are as fallowing: 1. Perceptions of organizational politics has a significant effect on organizational cynicism. 2. Perceptions of organizational politics has a significant effect on organizational citizenship behavior. 3. Understanding has a moderate effect on the relationship between perceptions of organizational politics and organizational cynicism. 4. Understanding has a moderate effect on the relationship between perceptions of organizational politics and organizational citizenship behavior. 5. Perceived Control has no moderate effect on the relationship between perceptions of organizational politics and organizational cynicism. 6. Perceived Control has moderate effect on the relationship between perceptions of organizational politics and organizational citizenship behavior.

It depends on humance-oriented in the insurance industry. The retention rate and performance of the agents has an influence on the attitude of the leaders and the development of the company. Therefore, the objective in this research was to discuss the relationship among the leadership, job satisfaction, organizational citizenship behavior and turnover intention. The conclusion serves as principles of human resourse plans in Fubon Life Insurance Co., Ltd and overall industry. By the way, the organization can grow continually. The enterprise has more competition and enhances the profit. The study collected questionnaire from the agents who work in Fubon Life Insurance Co., Ltd. There are 217 validated questionnaires of total 300. The effective reflex winding rate is 72%, We used SPSS statistic program to analyze the data, and examine the hypotheses in this study. The result of this research indicate that¡G 1.The leadership(transformational leadership and transational leadership)has a more significant positive effect on organizational citizenship behavior. 2.The leadership(transformational leadership and transational leadership)has a more significant positive effect on turnover intention. 3.Job satisfaction serves as the partially mediator between transformational leadership and organizational citizenship behavior. 4.Job satisfaction serves as the full mediator between the leadership and turnover intention .

Organizational citizenship behavior (OCB) has been suggested to facilitate organizational functioning. However, how OCB is motivated and the extent to which OCB is exhibited by highly skilled professionals remains uncertain. Very little theoretical and empirical research has focused on motivational factors that elicit the exhibition of OCB. In addition, previous research has found that information technology (IT) professionals exhibit significantly lower OCB than non-IT professionals. This particular discrepancy suggests that there is a need to study OCB exhibited by IT professionals from a motivational aspect. In order to provide a theory-based model that explains OCB, this research utilized expectancy theory to examine how an IT professional's cognitive forces affect the valence of a job outcome and how the valence of the job outcome influences his or her OCB. The hypotheses were tested using partial least squares and multiple regression techniques with a sample size of 85 IT professionals. Using IT professionals as the unit of analysis, the results indicated that the research model explained 36 percent of the variability of OCB exhibited by an IT professional. The results also confirmed the significant relationship between valence of job satisfaction and OCB and the significant relationship between OCB and actual job satisfaction. Among the five cognitive forces tested, commitment to organization and commitment to profession contributed significantly to valence of job satisfaction. Furthermore, this research found some significant relationships among trust in supervisors, trust in coworkers, job stress, commitment to organization, and commitment to profession. Finally, conclusions, limitations, and suggestions for future research directions were discussed based on the findings.

Master of Science / Department of Hospitality Management and Dietetics / Jichul Jang / Working as a front line employee in the hospitality industry is not always easy. There can be long working hours, high work demand and many other disadvantages that can lead to increased stress on an employee of the industry. These disadvantages have led to one of the highest turnover rates compared to most other industries (NRA, 2017). Managers have been looking at possible ways to reduce turnover by giving employees more freedom. In most organizations, the manager implements changes in each employee’s job design and roles within the organization. Recent job design has focused on letting the employee develop some of the task they do. This certain type of job redesign is called job crafting. Job crafting is a theoretical concept where an employee is allowed to implement change or redesign certain aspects of their job (Wrzesniewski & Dutton, 2001). According to Wrzesniewski and Dutton (2001), the three main ways that one can craft their job are through changes in work tasks, relationships, and perception of one’s job. So the question is, “How does job crafting have a creative impact on front line hospitality employee behavior at work?” The purpose of this study is to examine whether job crafting is related to creative self- efficacy, which can in turn lead to employee organizational citizenship behaviors. That is, the more employees participate in crafting activities, the more they will believe that they can be creative and follow through with their creative idea, which will lead the employees to having more organization citizenship behavior. The sample for this study consists of 323 front line employees in the hotel industry. Participants’ job crafting, creative self-efficacy and organizational citizenship behaviors were measured. After running the variables through a regression analysis, the results showed a significant positive relation between job crafting and organizational citizenship behavior with creative self-efficacy as a mediator. From a theoretical perspective, this study contributes to an understanding of organizational citizenship behavior in the hotel context by shedding light on the role of job crafting. Practical implications from this study could encourage managers that are focused on improving organizational citizenship behavior in their hotels to look into promoting job crafting.

Indiana University-Purdue University Indianapolis (IUPUI) / Death anxiety is a concept that has received little empirical attention in the organizational psychology literature. Research has found that trait death anxiety is associated with burnout, and lower work engagement in jobs with high mortality cues. However, most people do not work in jobs where they are constantly reminded of death. The present study sought to examine the effects of trait death anxiety on employees working in low-mortality cue jobs. Using terror management theory as a foundation, I predicted that those higher in trait death anxiety would be more involved in their jobs, resulting in higher levels of organizational citizenship behavior and lower turnover intentions. In addition, I hypothesized that the relationship between trait death anxiety and job involvement will be moderated by need for achievement. This model was tested using a two time-point study, utilizing participants from Amazon’s Mechanical Turk. Results revealed a positive relationship between death anxiety and job involvement, and a negative relationship between death anxiety and turnover intentions mediated by job involvement. However, no significant relationships were found in regards to organizational citizenship behavior or need for achievement. Implications, limitations, and future directions are discussed.