No / Worldwide healthcare systems are facing immense changes in the demand of care with vast cost explosions caused by aging populations and the increase in chronic and mental diseases. The move towards patient-centered healthcare seems to be an ideal approach to meet future challenges but still clashes with reality. Patient Advice and Liaison Service (PALS) in the UK is one of the unique examples of patient empowerment to influence changes in healthcare systems like the National Health Service (NHS). The purpose of this paper is to look at user-driven organizational change management in PALS in retrospect to learn from its ‘best’ and ‘worst’ practices. In conclusion, patient-centered healthcare becomes more realistic if healthcare users and workers are empowered at the same time. The vision of patient, public, and staff involvement in the move towards patient-centered health needs to be backed up by adequate and secure resources as well as consistent organizational leadership and change management. Organizational change processes in general should be seen as biological continuous cycles with unpredictable evolutionary turning points rather than linear progressions. This helps to stay optimistic and embrace change as challenging, exciting, and difficult all the way through the change process.

Digitaliseringen har drivit utvecklingen av nya kraftfulla informationssystem med potential att effektivisera sjukvården. Internet har blivit en primär källa för människor att söka hälsorelaterad information och vårdsektorn står inför utmaningen att utveckla digitala system som fokuserar på patienten och dennes välmående. Den här undersökningen har genomförts för att besvara hur eHälsotjänster kan designas för att stödja en personcentrerad vård. Det gjordes med hjälp av en designorienterad ansats och resulterade i fyra designriktlinjer som beskriver hur patienters behov för översikt, kontroll och anpassning av behandlingen bör bemötas. De fyra designriktlinjerna har implementerats i en prototyp som har validerats och utvärderats. Undersökningen har bidragit med ökad kunskap kring hur eHälsotjänster kan designas för personcentrerad vård och har därmed besvarat undersökningens frågeställning. / Digitization has driven the development of new powerful information systems, with the potential to improve the efficiency in the healthcare system. The Internet has become a primary source for seeking healthcare related information and therefore the healthcare sector are facing a challenge with developing digital systems with person-centered focus. This study has aimed to answer the question “How can eHealth solutions be designed to maintain a person centeredness in the healthcare”. The study has used a design-oriented approach that resulted in four design guidelines that address patients needs for an overview, control and adaption of the content in their treatment. The design guidelines describe how eHealth can be designed for person-centered care and the guidelines represent the results that was identified in the study. The four guidelines have been applied in a prototype, and evaluated by different test persons. The study showed that the guidelines will contribute to increased knowledge about how eHealth can be designed for person-centered care and have given an answer for the research question.

Efter en kartläggning som Socialstyrelsen utfört över hälso- och sjukvårdens nyttjande avArtificiell Intelligens (AI), har det konstaterats att det finns utrymme och potential för ett mereffektivt användande av tekniken. Men trots att potential och fördelar med AI presenteras,möter branschen motgångar och utmaningar vid införandet av tekniken. I rapportenpresenteras några av de utmaningar som kan uppstå vid arbetet med att införa AI-teknik inomhälso- och sjukvården samt varför de förväntade effekterna inte uppnås. Studien har utgåttfrån en kvalitativ forskningsansats i syfte att genomföra empirisk datainsamling genomsemistrukturerade intervjuer och det insamlade materialet har bearbetats utifrån en tematiskanalys. Därefter presenteras och sammankopplas resultatet med tidigare forskning ochlitteratur för att avslutningsvis presentera bakomliggande anledningar till utmaningar vidimplementering av AI inom hälso- och sjukvården. / The National Board of Health and Welfare (Socialstyrelsen) has mapped in which extent thehealthcare is using Artificial Intelligence (AI) and it’s been established that there is potentialfor a more efficient use of the technology. But despite the potential and benefits that AI couldentail, the Healthcare industry faces setbacks and challenges with implementing thetechnology. This paper presents some of the challenges that may arise in the process ofintroducing AI technology to healthcare and also why the expected effects are not achieved.The study is based on a qualitative research approach, with the aim of conducting empiricaldata collection through semi-structured interviews. The collected material was then processedbased on a thematic analysis. The results are then presented and linked to previous researchand literature, in order to finally present the underlying reasons for challenges withimplementing AI in healthcare.