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Because of the changing nature of our society, it is agreed by scholars and practitioners that both private and public organizations face many uncertainties. Diverse solutions have been advanced to remedy these organizational maladies. One of the most popular solutions, theoretical and applied, has been the utilization of Quality of WorkLife (QWL) interventions. The position taken in this dissertation is that in spite of the glowing testimonials about the effectiveness of QWL applications, it is still difficult to reach any definitive conclusions pertaining to the success(es) of this approach to the organizational change process. Previous research has offered little empirical data to support many of the theoretical assumptions QWL is based on. Furthermore, most organizations have utilized the human relations conceptual framework (i.e., satisfaction causes performance) to describe the implementation and diffusion of the QWL process. Indeed, the organization evaluated in this study utilized this approach in its QWL endeavor. However, this investigation endorses a different concept, subsystems congruence, to achieve the institutionalization of QWL. A growing body of research literature strongly suggests that this integrated approach offers the best model for successful QWL intervention. Enhancing our understanding of QWL applications and processes is the focus of this study. This knowledge is necessary so organizational leaders, consultants, and academicians will better understand the nature and complexity of implementing, evaluating and institutionalizing various QWL interventions. / Ph. D.

Thesis (MBA)--Stellenbosch University, 2008. / This paper is focused on corporate restructuring, particularly organisational restructuring, with emphasis on Swaziland Post & Telecommunications Corporation, during the period from 2001 to 2006. Its main concern is the implication of such restructuring especially on the employees and how this change impacted on the set goals of the corporation. It is clearly stated that this restructuring was viewed differently by all employees concerned and interviewed, as issues of discontent and mistrust on the previous leadership were sighted. There was a clear indication therefore that, issues of lack of communication from previous management, to all employees played a major role in encouraging low staff morale. There was also significant evidence that much of the restructuring took place mainly to increase the corporate financial performance. However this perpetuated a more disgruntled workforce, which was strained, stressed and in constant limbo of whether the company would continue as a going concern. Issues of job security also were a resultant of the disgruntled and stressed workforce. The researcher then discussed what happened at Swaziland Post & Telecommunication, with reference to past research studies of similar or related nature. Leadership and change management are thoroughly discussed, in order to give light to what the role of leadership and change management strategies play when an organisation undergoes restructuring.

Este trabalho busca identificar os entraves e perplexidades jurídicas no setor postal apontará as consequências da falta de clareza legislativa, doutrinária, jurisprudencial e regulatória no setor, aprofundando-se na análise de jurisprudência, especialmente do Supremo Tribunal Federal chamando atenção para a possibilidade de serem adotadas novas soluções para resolvê-los. O trabalho estrutura-se a partir de dois eixos intimamente relacionados: a) saber o que é serviço postal, qual é sua relevância na atual conjuntura das comunicações e qual é a realidade de prestação dos serviços nesse setor, objeto dos Capítulos 1 e 2, e b) desenvolver uma discussão crítica sobre serviço (público ou não) postal e monopólio postal, objeto do Capítulo 3 e núcleo central do trabalho. Ainda que o foco desta análise não seja a discussão mais ampla sobre a importância do planejamento e dos arranjos jurídico-institucionais do setor, procurar-se-á chamar atenção para esses aspectos no âmbito do setor postal. A conclusão final da pesquisa, que confirma a hipótese central do trabalho, é a de que o regime jurídico do setor postal se constrói predominantemente a partir da atuação da ECT. O regime jurídico do setor tem sido delimitado a partir das políticas públicas voltadas à ECT, dos serviços postais por ela prestados e das decisões judiciais em que a estatal é autora ou ré, o que lhe confere um regime jurídico privilegiado e protetivo. A análise de todo esse arcabouço jurídico revela que, em grande medida, objetiva-se preservar a empresa pública ECT, em detrimento da avaliação do quadro maior do setor postal brasileiro. Esse entrave do setor leva à reflexão sobre a possibilidade de serem adotadas novas soluções para resolver os problemas setoriais, que podem abarcar desde soluções interpretativas a uma revisão do quadro normativo atualmente aplicável ao setor. / This dissertation aims to identify the legal obstacles and perplexities in the postal sector will point the consequences of the lack of clarity of the legislative, doctrinal, case law and regulatory treatment of the sector, deepening the analysis of case law, especially of the Supreme Court calling attention to the possibility of adopting new solutions to solve them. The work is structured from two closely interconnected axes: a) one, to know what is the postal service, what is its relevance in the current communications, and the reality of service provision, the subject of Chapters 1 and 2; b) two, to develop a critical discussion about postal service (public or not) and post monopoly, the subject of Chapter 3 and the central core of the work. Although the focus of this analysis does not correspond to the wider discussion about the importance of planning and of legal and institutional arrangements in the sector, this dissertation will seek to draw attention to these aspects within the postal sector. The final conclusion of the study, which confirms the central hypothesis of the work, is that the legal system of the postal sector is built predominantly from the action of ECT. The legal system has been delimited from public policies to ECT, from the postal services it provides and from judicial decisions in which the public company is either plaintiff or defendant, and which gives to ECT a privileged and protective legal system. The analysis of all this legal framework reveals that, to a great extent, the objective is to preserve the public company ECT, rather than the evaluation of the bigger picture of the postal sector in Brazil. This obstacle of the sector leads to a reflection on the possibility of adopting new solutions to solve the problems, which can range from interpretative solutions to a review of the regulatory framework currently applicable to the sector.

Made available in DSpace on 2016-04-26T20:20:25Z (GMT). No. of bitstreams: 1 Eduardo Molan Gaban.pdf: 2714425 bytes, checksum: 569822a6120b1eec4b12985febcbe9ac (MD5) Previous issue date: 2011-09-02 / The paper refers to the elaboration of a hermeneutic line of investigation for the postal monopolies, aiming to demonstrate its incompatibility with the 1988 Federal Constitution, through a multidisciplinary approach grounded in the disciplines of constitutional and antitrust law. Through an optical analysis of the possible effects to society, the question of whether Brazil should maintain its legal monopoly within the postal services was discussed; more specifically, would the 1988 Constitution have approved the infraconsitutional legislation (which constitutes the legal basis for the postal monopoly in Brazil) recognizing their compatibility/harmonization with the constitutional principles of free economic enterprise and free competition, which structure the current economic order. A comparative study was developed on the US and EU experiences, which contributed to better evaluate the arguments and the grounds underlying the Brazilian postal monopoly. Therefore, good propositions emerged to improve the Brazilian model for the postal services. It was concluded that the monopoly model, used by State owned companies, is not the ideal model for the postal services. In Brazil s specific case, it is not compatible with the 1988 Federal Constitution. It would, therefore, not be possible to harmonize the previous legislation, which instituted the legal monopoly (Legal Decree n. 509/1969 and Law n. 6538/1978) / O presente trabalho refere-se à elaboração de proposta de linha hermenêutica para o monopólio postal com a finalidade de demonstrar sua incompatibilidade com a Constituição Federal de 1988, por intermédio de abordagem multidisciplinar embasada nas disciplinas do direito constitucional e do direito antitruste. Buscou-se analisar pela ótica dos efeitos à sociedade, se, de modo geral, deveria o Brasil manter o modelo de monopólio legal operado por empresa estatal (ECT) para os serviços postais. De modo particular, foi analizado se teria a Constituição de 1988 recepcionado a legislação infraconstitucional anterior (que constitui base jurídica para o monopólio postal no Brasil), reconhecendo sua compatibilidade/harmonização com os princípios constitucionais da livre iniciativa e livre concorrência que estruturam a ordem econômica vigente. Foi realizado um estudo comparado das experiências norte-americana e européia, a partir do que foi possível melhor avaliar os fundamentos econômicos e jurídicos subjacentes ao caso do monopólio postal brasileiro. A partir desse estudo, foi possível elaborar propostas positivas para aprimorar o modelo brasileiro de serviços postais. Em síntese, concluiu-se que o modelo de monopólio legal exercido por empresa estatal não é o mais indicado para os serviços postais, sendo que, no caso do Brasil, não seria compatível com a Constituição Federal de 1988, razão pela qual, não seria possível harmonizar a legislação anterior, que instituíra o monopólio legal, com a Constituição de 1988

Este trabalho busca identificar os entraves e perplexidades jurídicas no setor postal apontará as consequências da falta de clareza legislativa, doutrinária, jurisprudencial e regulatória no setor, aprofundando-se na análise de jurisprudência, especialmente do Supremo Tribunal Federal chamando atenção para a possibilidade de serem adotadas novas soluções para resolvê-los. O trabalho estrutura-se a partir de dois eixos intimamente relacionados: a) saber o que é serviço postal, qual é sua relevância na atual conjuntura das comunicações e qual é a realidade de prestação dos serviços nesse setor, objeto dos Capítulos 1 e 2, e b) desenvolver uma discussão crítica sobre serviço (público ou não) postal e monopólio postal, objeto do Capítulo 3 e núcleo central do trabalho. Ainda que o foco desta análise não seja a discussão mais ampla sobre a importância do planejamento e dos arranjos jurídico-institucionais do setor, procurar-se-á chamar atenção para esses aspectos no âmbito do setor postal. A conclusão final da pesquisa, que confirma a hipótese central do trabalho, é a de que o regime jurídico do setor postal se constrói predominantemente a partir da atuação da ECT. O regime jurídico do setor tem sido delimitado a partir das políticas públicas voltadas à ECT, dos serviços postais por ela prestados e das decisões judiciais em que a estatal é autora ou ré, o que lhe confere um regime jurídico privilegiado e protetivo. A análise de todo esse arcabouço jurídico revela que, em grande medida, objetiva-se preservar a empresa pública ECT, em detrimento da avaliação do quadro maior do setor postal brasileiro. Esse entrave do setor leva à reflexão sobre a possibilidade de serem adotadas novas soluções para resolver os problemas setoriais, que podem abarcar desde soluções interpretativas a uma revisão do quadro normativo atualmente aplicável ao setor. / This dissertation aims to identify the legal obstacles and perplexities in the postal sector will point the consequences of the lack of clarity of the legislative, doctrinal, case law and regulatory treatment of the sector, deepening the analysis of case law, especially of the Supreme Court calling attention to the possibility of adopting new solutions to solve them. The work is structured from two closely interconnected axes: a) one, to know what is the postal service, what is its relevance in the current communications, and the reality of service provision, the subject of Chapters 1 and 2; b) two, to develop a critical discussion about postal service (public or not) and post monopoly, the subject of Chapter 3 and the central core of the work. Although the focus of this analysis does not correspond to the wider discussion about the importance of planning and of legal and institutional arrangements in the sector, this dissertation will seek to draw attention to these aspects within the postal sector. The final conclusion of the study, which confirms the central hypothesis of the work, is that the legal system of the postal sector is built predominantly from the action of ECT. The legal system has been delimited from public policies to ECT, from the postal services it provides and from judicial decisions in which the public company is either plaintiff or defendant, and which gives to ECT a privileged and protective legal system. The analysis of all this legal framework reveals that, to a great extent, the objective is to preserve the public company ECT, rather than the evaluation of the bigger picture of the postal sector in Brazil. This obstacle of the sector leads to a reflection on the possibility of adopting new solutions to solve the problems, which can range from interpretative solutions to a review of the regulatory framework currently applicable to the sector.

This study aims to provide an empirical investigation of Postal Services pricing in Turkey by way of computing Ramsey prices and examining the sensitivity of Ramsey prices to changes in demand and cost parameters. In this study, the Ramsey pricing problem is stated as maximizing a welfare function subject to the Post Office attaining a certain degree of profitability. The conditions necessary for the Post Office to be able to price efficiently have implications for Ramsey pricing. We estimate demand functions and cost structure of letters and express mail using data from Turkish Postal Services. The robustness of the Ramsey rule is assessed under alternative estimates of demand and similarly, in the absence of reliable data, under alternative intervals of marginal cost. Ramsey prices for two letter categories and welfare gains of moving from the existing pricing structure to Ramsey are determined and examined. Sensitivity analysis indicates that the existing policy is not Ramsey optimal and that this is a fairly robust result.

Thesis (Ph. D.)--University of Missouri-Columbia, 2003. / Typescript. Vita. Includes bibliographical references (leaves [295]-314). Also available on the Internet.

Thesis (Ph. D.)--University of Missouri-Columbia, 2003. / Typescript. Vita. Includes bibliographical references (leaves [295]-314). Also available on the Internet.

M.Tech. / The South African Post Office or SAPO is the national postal service of South Africa and is owned by South African government. It employs 17000 people and operates more than 2400 postal outlets throughout the country. The history of SAPO can be tracked back to over 500 years. In 1994 South Africa was readmitted to the universal union following the end of apartheid. SAPO currently operates under a 25 year license granted by the Independent Communication Authority of South Africa (ICASA) and in terms of this must provide a universal service to all citizens of the country. The monthly service delivery performance target as set out by the postal regulator (ICASA) is 98%. With the current pressures of having to deliver services according to the license agreement with the regulator, it becomes imperative that SAPO has to improve its business process in order to enable it to meet and exceed set delivery standards with the aim of satisfying its customer’s needs. Throughout the 1990’s the South African Post Office (SAPO) has been offering communication system that was used even before cell phones were introduced and it is still one of the communications channels (SAPO history). As a result there has been increased interest in the application of total quality management (TQM) principles. The emergence of the revised ISO 9000 standard (9001:2008) now permits the South African Post Office gain advantages to improve their performance in a manner that can be measured and monitored precisely.