Este trabajo de investigación se realizó con el fin de determinar el nivel de relación existente entre los programas de fidelización y la intención de compra, específicamente de los supermercados en sus clientes de 25 a 35 años. A través de este trabajo se evaluarán las principales variables del marketing de lealtad que existe entre el consumidor y las diversas estrategias pertenecientes a los programas de fidelización.    Los programas de fidelización son parte de una estrategia de marketing para capturar y retener gran parte de sus clientes a través de tarjetas que permiten acumular puntos tras la compra de productos, cupones, descuentos e incluso canje por otros productos. A partir de ello, esta investigación busca descubrir la relación existente entre estas estrategias generadas por los supermercados que incitan la compra en sus distintos consumidores. / This research work was carried out in order to determine the level of relationship between loyalty programs and the purchase intention, specifically in supermarkets with their clients from 25 to 35 years old. Through this work we will evaluate the main variables of loyalty marketing that exist between the consumer and the different strategies belonging to the loyalty programs. Loyalty programs are part of a marketing strategy to capture and retain a large part of your customers through cards that allow you to accumulate points after purchasing products, coupons, discounts and even exchanges for other products. From this, this research seeks to discover the relationship between these strategies generated by supermarkets that encourage the purchase of their different consumers. / Trabajo de investigación

El tema de la presente investigación es “Elementos del Window Displays aplicados por tiendas de ropa y su influencia en la intención de compra en mujeres de 23 a 30 años del NSE B de la zona 7 de Lima Metropolitana”. La metodología de esta investigación es mixta de tipo correlacional, ya que se emplean datos cualitativos como cuantitativos y se busca asociar si existen relación o no ente dos variables (elementos del Window Displays e intención de compra). El principal objetivo de esta investigación es responder a la pregunta de investigación planteada que cuestiona si los elementos del Window Displays aplicadas por tiendas de ropa influyen en su intención de compra y comprobar la hipótesis propuesta, que señala que son tres los elementos (maniquíes, colores e iluminación). Es así que el objetivo general de investigación es indicar la influencia de dichos elementos. Para responder a dicho objetivo, como primer punto, se establecen los conceptos que intervienen en este estudio como visual externo, sus partes (rótulo, las entradas y las puertas y el Window Displays) y los tipos de compra de las personas. En la investigación cualitativa se recurrió a expertos en temas de Retail o Visual Merchandising y en la investigación cuantitativa a 129 personas pertenecientes al público objetivo con las que se realizó un análisis bivariado. Es así que se puede concluir que los elementos del Window Displays en mujeres de 23 a 30 años del NSC B de la zona 7 de Lima Metropolitana si influyen en su intención de compra. / The theme of the present investigation is "Elements of the Window Displays applied by clothing stores and their influence on the purchase intention in women from 23 to 30 years of NSE B of zone 7 of Metropolitan Lima". The methodology of this research is mixed correlational type, qualitative and quantitative are used in order to seeks if there is a relation or not between two variables (elements of the Window Displays and purchase intention). The main objective of this research is to answer the question of research raised whether the elements of the Window Displays applied by clothing stores influence their purchase intention and check the proposed hypothesis, which states that there are three elements (mannequins, colors and lighting). Thus, the general objective of research is to indicate the influence of these elements. To respond to this objective, as a first point, the concepts involved in this study as external visual, its parts (sign, entrances and doors and the Window Displays) and the types of people's purchases are established. In the qualitative research, experts in Retail or Visual Merchandising were consulted and in quantitative research, 129 people belonging to the target public were interviewed with a bivariate analysis. Thus, it can be concluded that the elements of the Window Displays in women from 23 to 30 years of the NSC B in zone 7 of Metropolitan Lima do influence their intention to purchase. / Trabajo de investigación

Second Life, a 3-D virtual world, has evolved as a shopping channel for both consumers and retailers. This channel of retailing offers interactive environment, allows designing atmospherics, and provides enjoyable shopping experience as compared to website stores. The purpose of the study was: (1) to identify the key features of Second Life stores and (2) to determine the relationship of the Second Life store features with consumer purchase intentions. The online survey was administered in Second Life by an external research agency, and 249 usable surveys were collected. The data were analyzed utilizing factor analysis and regression. Three key features of Second Life stores were explored in this study. These three features were: (1) interactivity via the two components of two-way communication and active control, (2) store atmospherics, and (3) shopping enjoyment. Regression analysis showed that shopping enjoyment and two-way communication (i.e., the presence of an avatar sales representative) were significant predictors of purchase intention in Second Life stores, while active control and store atmospherics did not influence purchase intentions.

From 2000 to 2019, total volume of fluid milk consumption in the USA has steadily fallen. Many factors have played a role in this trend, including competition with plant-based alternative beverages (PBABs). Comparably, sales of PBABs such as almond “milk” have increased over the same duration. Consumer research has identified key beverage characteristics as purchase drivers for both beverage types. This study sought to evaluate the relative importance of these characteristics, investigate the effect of label statements on ratings of their acceptability, and analyze the settings in which and occasions during which consumption of dairy milk and PBABs occurs. This study consisted of two parts. First, a national survey was distributed to “dual consumers,” those who regularly consume both dairy milk and PBABs. The objectives were to quantify consumer perception of various beverage qualities, evaluate the impact of select label claims and statements on perception of the beverage qualities, and identify when and where dairy milk and PBABs are being consumed. Sensory analysis was also used to determine consumer perception of the various beverage qualities in a consumption experience. We investigated changes of perception during the consumption experience and compared sensory output to corresponding responses from the national survey. Of the on-label messaging explored in this study, “Manufactured without the use of steroids” was the most impactful for increasing positive perceptions of dairy milk, while “Traditionally processed” and “Contains no bioengineered ingredients” negatively affected perceptions. There are many settings outside of the the home and times of the day other than breakfast in which occasional dairy milk and PBAB consumption takes place, indicating available opportunities to market dairy milk and PBABs.

The diploma thesis focuses on the analysis of the company and its evaluation. The practical part of the thesis includes proposal to expand the business by producing a selected product rather than solely providing services to the sector in order to increase sales and level of customer care.

The dissertation solves complex sale and purchase of a small farming business in period from February 2006 until June 2007. The progression including final valuation of entire selling process is for both seller and purchaser solved by the business legal issue, taxable and accounting view. Part of the dissertation is also a clarification of theoretical sale and purchase solvents of a business in Czech Republic.

Background: The emergence and growth of the green economy has prompted companies to take more steps towards becoming environmentally conscious, but this is not always done in an honest way, from which cases of greenwashing has emerged. Cases of greenwashing can be recognized in all areas of business, and most of the research at the moment only recognizes the effect of a greenwashing case on consumer behavior, missing the link of consumer perceptions. The existing case study research also focuses on the attitudes after the fact, not investigating how a consumer reacts to the information during the revelation of a company’s misconduct.   Purpose: The purpose of this thesis is to investigate the connection between the concept of greenwashing and consumer perceptions, and thus the decisions consumers take based on the level of information they possess.   Method: The research is conducted as an interpretivist qualitative case study based on a single imaginary case, where the data is gathered through triangulation of previous existing literature and observations from semi-structured interviews, analyzed through abductive reasoning.   Conclusion: The research found that when a consumer is presented with information about a company and their initiatives, the perceptions that the consumer has change accordingly. The perceptions are dependent on the level of interest the consumer has in sustainability issues. Some findings that were not expected considered the partial effect of the sustainability initiatives, showing that consumers are only interested in green initiatives up to their personal constraints or preferences. The consumers largely see the motivations of a company to be attributed to profits, however, some more optimistic consumers seem to be less affected by greenwashing.

En esta investigación se plantea los elementos del visual merchandising interno en relación a la intención de compra en tiendas por departamento en la categoría de ropa para niños, puesto que en los últimos años esta técnica ha ido cambiando a través del tiempo generando nuevas experiencias a los consumidores. Esta investigación busca evaluar las variables del visual merchandising interno de este punto de venta en esa categoría con la finalidad de determinar si presentaban una relación con la intención de compra o no. La metodología de investigación expuesta es correlacional. El estudio estuvo divido en dos etapas, la primera con enfoque cualitativo donde se presenta los resultados de las entrevistas a profundidad al público objetivo primario padres de familia y al público objetivo secundario a los expertos en el tema. En segundo enfoque es cuantitativo donde se desarrolla una encuesta y se corrobora con lo investigado anteriormente. El resultado de la investigación muestra que todas las variables del visual merchandising interno presenta una correlación con la intención de compra. Sin embargo, cuatro de estas variables iluminación, color, presentación de productos y decoración presentan una correlación media. Mientras que, el diseño de tienda presenta una correlación débil por lo cual no se podría concluir con certeza cuál es la correlación real entre esta variable. / In this research, the elements of visual internal merchandising are proposed in relation to the intention to buy in department stores in the category of children's clothing, since in recent years this technique has been changing over time generating new experiences for consumers. This research seeks to evaluate the internal visual merchandising variables of this point of sale in that category in order to determine if they had a relationship with the intention of purchase or not. The research methodology presented is correlational. The study was divided into two stages, the first with a qualitative approach where the results of the in-depth interviews are presented to the primary target audience, parents and the secondary target audience to experts in the field. In the second approach, it is quantitative where a survey is developed and corroborated with what was previously investigated. The result of the investigation shows that all the variables of the visual internal merchandising have a correlation with the intention of purchase. However, four of these variables lighting, color, product presentation and decoration have a medium correlation. Meanwhile, the store design has a weak correlation, so it cannot be concluded with certainty what the real correlation between this variable is. / Trabajo de investigación

La presente investigación tiene como objetivo el análisis de los claims nutricionales en los empaques de leche evaporada. Actualmente, el consumidor se encuentra cada vez más informado por lo que se muestra más exigente con los productos que consume. Es esencial para las marcas el ofrecer a sus consumidores la información necesaria sobre los productos que consume y que esta sea verídica. Se han conocido casos en el mercado lácteo peruano en el que las marcas han hecho un mal uso de los claims nutricionales y han sido fuertemente sancionadas. Los claims nutricionales tienen como tarea principal informar al consumidor y su buen uso puede influir en la decisión de compra. Existen dos tipos de claims nutricionales: los claims nutricionales de contenido absoluto y los claims nutricionales de salud, ambos cumplen roles muy parecidos con la diferencia de que los de salud brindan información sobre los beneficios, peligros y valores nutricionales del producto mientras que los de contenido de su composición. El público escogido para el desarrollo de esta investigación ha sido las madres de familia de entre 35 a 40 años pertenecientes al nivel socioeconómico C, ya que por lo general estas son las decisoras de compra de los productos del hogar, especialmente los que tienen que ver con la nutrición y salud de los hijos. Se pudo tener acceso a interactuar con el público objetivo y con especialistas del mercado lácteo, haciendo un contraste de la información obtenida por ambos lados. / The objective of this research is the analysis of nutritional claims in evaporated milk packaging. Currently, the consumer is increasingly informed by what is more demanding with the products you consume. It is essential for brands to offer their consumers the necessary information about the products they consume and that this be true. There have been cases in the Peruvian dairy market in which brands have misused nutritional claims and have been heavily sanctioned. Nutrition claims have as main task to inform the consumer and its good use can influence the purchase decision. There are two types of nutritional claims: absolute content nutritional claims and nutritional health claims, both fulfill very similar roles with the difference that health claims provide information on the benefits, dangers and nutritional values of the product while the content of its composition. The public chosen for the development of this research has been mothers of families aged between 35 and 40 belonging to socioeconomic level C, since these are usually the decision makers of household products, especially those that have to do with the nutrition and health of the children. It was possible to have access to interact with the target audience and with specialists of the dairy market, making a contrast of the information obtained by both sides. / Trabajo de investigación

Since the end of October 2010, the Bank of Japan has been pursuing a new Asset Purchase Programme, which includes, among other things, direct intervention in the domestic stock market through the purchase of exchange-traded funds. This research study evaluated the impact of the Bank of Japan’s exchange-traded fund purchase programme on market returns using an event study methodology. An investigation into a sample of 33 intervention events in the Nikkei 400 exchangetraded fund and 303 intervention events in the Nikkei 225 exchange-traded fund, found that the average abnormal one-day return is -1.36% for the Nikkei 400 exchange-traded fund and -1.39% for the Nikkei 225 exchange-traded fund, while the average abnormal five-day return is -0.63% and -1.11% for each exchange-traded fund respectively. Due to the high volatility, statistically the returns are indistinguishable from zero. However, this study presents evidence that the Bank of Japan intervenes predominantly during large decreases in the market. Hence, there is suggestive evidence that the Bank of Japan’s policy is effective at reducing market losses, but is not extensive enough to significantly increase returns.