M. Tech. Education / The Department of Basic Education is extremely dedicated to developing its human resource's performance, to bring their practices to excellence for the benefit of the whole education system in South Africa. However, a closer scrutiny at the Department of Education reveals chronic ailments of lack of competency among teachers. The purpose of this study was to investigate the effects of Integrated Quality Management System on quality academic achievement and human relations in primary schools located in Ladysmith. The aim was to make a contribution to the policy makers in the department of education, for the betterment of the quality management system and the achievement of its objective which is quality education.

Submitted in partial fulfillment of a Masters Degree in the Department of Educational Planning and Administration in the Faculty of Education at the University of Zululand, South Africa, 2007. / A number of sources and articles have been published on the subject of Total Quality Management (TQM). The majority of them have not been specifically targeted at how educators view TQM and how it could be used to improve teaching and learning in schools. The purpose of this study was to detennine the views of educators on TQM in secondary schools. The study aimed at finding out how TQM principles could be used to achieve quality teaching and learning. The focus was on TQM as a universal management tool for quality improvement in education. A questionnaire was administered to a total of eighty-eight respondents comprising ten principals, ten deputy principals, twenty heads of departments and forty-eight educators selected from ten secondary schools in the selected circuit. The data was analysed in percentages and recorded in tables. The results were also illustrated by means of the graphs to make interpretations easier.

Práce se snaží reagovat na aktuální otázku, týkající se modernizace veřejné správy a s ní spojenou aplikaci metod managementu kvality ve veřejné správě. Zvláštní pozornost je věnována Modelu CAF (Common Assessment Framework), který byl vyvinut jako nástroj sebehodnocení speciálně pro veřejný sektor. V České republice byl tento model doposud aplikován především na úrovni samosprávných a ústředních správních úřadů. Vzhledem k možnosti implementovat tento model v nejrůznějších částech veřejného sektoru, se práce snaží upozornit na vhodnost využití Modelu CAF i v oblasti vzdělávání. Pro jeho snazší aplikaci ve školách jsou uvedeny i praktické příklady důkazů, které jsou důležitým podkladem pro hodnocení v Modelu.

The purpose of this study is to investigate primary education teachers&#039 / perceptions about Total Quality Management (TQM) and the implementation degree of the principles of TQM in their schools / and to investigate whether there are significant differences between these perceptions of teachers in Curriculum Laboratory Schools (MLO) in which TQM principles are applied and teachers in non-MLO schools. For this reason, 16 primary education schools eight of which are MLO schools in different provinces of Ankara were randomly selected, for the sample of the study. Teachers in these schools were asked to fill out the questionnaire consisting of the proposala based on the principles of TQM. A total of 406 teachers completed and returned the questionnaires. Descriptives statistics were used to evaluate the data obtained. Multivariate Analysis of Variance (MANOVA) was used to analyse whether there is a significant difference between MLO and non-MLO school teachers&#039 / perceptions related to TQM principles. The results indicated that there was no significant difference between the perceptions of teachers in MLO and non-MLo schools. Moreover, Chi-square test was used in order to analyse if there are significant differences in MLO and non-MLO school teachers&#039 / perceptions about the degree of the implementation of TQM principles. The results showed that there was a significant difference only in one TQM proposal related to TQM principles. It is implemented in MLo schools more than non-MLO schools.

Die beständige Adaption von Lehr-Lern-Szenarien gehört zu den obligatorischen Aufgaben im Lehrbetrieb. Dies umfasst auch die Integration moderner Lehr-Lern -Methoden insbesondere aus dem Bereich der neuen Medien, welche viele weitere Aspekte ans Tageslicht bringt, die bei Planung, Durchführung, Evaluierung und Überarbeitung von Lehr-Lern-Szenarien Berücksichtigung finden müssen. Um diesen Anforderungen gerecht zu werden, identifizieren wir Erfolgsfaktoren moderner Lehr-Lern-Szenarien und geben Handlungsempfehlungen, die an die agilen Vorgehensweisen im Software-Projektmanagement angelehnt sind. So soll der Aufwand für ein umfassendes Qualitätsmanagement in Grenzen gehalten und dennoch eine qualitativ hochwertige Lehre in zeitgemäßen Lehr-Lern-Szenarien ermöglicht werden.

The diploma thesis focuses on the area of quality management of a selected educational organization. The goal of the diploma thesis is to identify key areas of management of an educational organization and - based on an analysis of the current situation - to suggest possible improvements to ensure a long-term successful and competitive organization. The diploma thesis describes the starting points of the topic such as education, educational organizations, broader concept of management and its functions, application aspects of management, principles of quality management principles with specifics in education, approaches to setting systemic measures to increase quality in educational organizations, etc. The diploma thesis contains a methodology for research, outputs, proposals and recommendations to increase the quality of selected areas. In these areas are examined the processes affecting the success of the organization and the effectiveness of activities. The research is focused on three specific areas with processes that are most important for the sustainability of the organization. These are communications within marketing activities related to acquiring new clients, communication with existing clients and enrolling clients in courses - divided into these two target groups again. There is used a...

Submitted in fulfilment of the requirements of the Degree of Master of Technology: Quality, Durban University of Technology, 2014. / There has been a call from society for both the provision of a quality education and for a quality “student” who can contribute to the economy and citizenry of South Africa. It therefore makes sense for any educational structure to develop and adopt, strategies and systems in order to meet these new calls, and to provide technologically relevant education that will meet the demands of modern society. This has led to a renewed need for consistency, conformity and quality within higher education. Concerns about students’ capabilities have been raised, and have led to questions about the accountability of higher education institutions. A quality management system framework may ensure that these higher education structures are able to deliver a quality education to their external and internal customers. This research investigated the current quality management systems used in dental assisting both locally and world-wide, and then developed a quality management system framework to suit South African conditions. An action research study, using data gathered from a purposive census sample, and data obtained by means of a mixed-method approach, was conducted in two phases. A preliminary study (Part A) was conducted amongst the four South African dental assisting education programme providers and deficiencies in the quality management systems of these programmes were identified. The preliminary work (Part B) in this study consisted of a comparative analysis of the quality management systems of a convenience sample of dental assisting education providers in twenty countries. Both good practices and deficiencies in practices were identified. A further review of the literature identified possible solutions to improve the quality of the dental assisting education programmes, and was used as the foundation for the development of the Dental Assisting Higher Education – Quality Management Framework (DAHE-QMF). The results of the preliminary study - the comparative analysis and the literature review - revealed that the development and implementation of a quality management system framework for dental assisting in South Africa could lead to an improvement of the standards of training, and thus the competence of the student. The framework will be presented to the four programme leaders at the four Universities of Technology that offer dental assisting education for their consideration of partial/total adaptation of the framework.

Quality management in the area of human resources management was previously mainly used in industrial companies. At present it is also promoted in the sphere of state administration. The aim of the thesis is to analyse the human resources management process in the area of the adaptation process of employees of the central body of the state administration of the Czech Republic from the point of view of quality management and to propose recommendations to improve its efficiency with application of process management, change management in relation to ISO 9001 and Methodical Guideline for Quality Management in Service Offices (hereinafter the Methodical Guideline). The theoretical part defines the basic concepts and principles of employee education in state administration and quality management. The definition of basic concepts and principles is based on the study of professional literature and binding documents that link the principles of quality management and human resources management with a focus on the adaptation process. The second chapter of the theoretical part defines the quality management in terms of the requirements of the Methodical Guideline and the requirements of ISO 9001. The empirical part examines the state of quality management in the process of adaptation in the Industrial...