The purpose of the investigation is to evaluate the level of the quality of social services for the elderly people. The thesis comprises the following parts: introduction, four chapters, conclusions, recommendations and annexes. The determination of social needs, concept of social services and their classification are analyzed in the first chapter, as well as the legal acts which regulate the provision of social services. The second chapter presents the analysis of a concept of elderly person, its participation in the public activities, as well as the ethical principles of the social work. The concept of the quality of social services and its evaluation is explained in the third chapter. The fourth chapter contains the analysis of the investigation on the quality of social services for elderly people. The following methods for investigation were used: the analysis of literature and legal acts, enquiry method, analysis of statistical data.

Social services represent an outstanding part of social policy of each country. They should maintain a standard of living and personal dignity, help in comeback to the society and prevent people from social exclusion. The aim of my thesis was Social Services Provided by G-centre in Tábor Before and After the Law 108/2006 About Social Services Came Into Force. The research part be composed of quantitative and qualitative method. In order to find the corresponding information, we have used the techniques of SWOT analysis and secondary and content analyses.

Bakalauro baigiamajame darbe nagrinėjamas socialinių paslaugų kokybės vertinimas: Kelmės rajono savivaldybės atvejis. Darbe atlikta mokslinės literatūros analizė. Pirmame darbo skyriuje atlikta socialinių paslaugų sampratos analizė. Antrame darbo skyriuje atlikta socialinių paslaugų kokybės vertinimo analizė. Darbe panaudotas kokybinis tyrimas, pusiau struktūruotas interviu metodas. Tyrime dalyvavo dvi tiriamųjų grupės: specialistai, dirbantys Kelmės socialinių paslaugų tarnyboje ir socialinių paslaugų paslaugų gavėjai. Tyrimo metu buvo nustatyta, kad socialinių paslaugų kokybė labai priklauso nuo paslaugas teikiančių darbuotojų profesinio pasirengimo ir gebėjimų. Tam, kad profesinė veikla tobulėtų, reikia nuolat tobulinti specialistų kvalifikaciją, plėsti teorines žinias bei lavinti praktinius įgūdžius. Tyrimo rezultatai atskleidė, kad klientai teikiamų socialinių paslaugų namuose kokybe yra patenkinti, tačiau jaučiasi izoliuoti nuo visuomenės, tik maža vyresnių žmonių dalis turi galimybę bendrauti su artimaisiais, palaikyti socialinius ryšius su kitais. Darbo pabaigoje buvo pateiktos išvados ir rekomendacijos socialinių paslaugų kokybei gerinti. / The Bachelor‘s thesis investigates quality assessment of social services: the case of Kelmė district municipality. An analysis of scientific literature was carried out in the thesis. The first section of the paper comprises an analysis of the conception of social services. The second section presents an analysis of quality assessment of social services. A quantitative analysis was applied in the thesis as well as the half structured interview method. Two groups of respondents took part in the investigation: specialists working in Kelmė social services centre and receivers of social services. During the investigation it was found that the quality of social services depends to a great extent on the professional training and competences of specialists providing the services. In order for professional activity to develop, it is necessary to constantly raise specialists’ qualification, expand theoretical knowledge and develop practical skills. The investigation’s results revealed that customers are satisfied with the quality of services provided at home but feel isolated from society as only a small number of elderly people have the possibility to talk to their families and maintain social relations with other people. The last part of the thesis gives conclusions and recommendations for improvement of the quality of social services.

The work deals with the holistic concept of comprehensive home care. First, it deals with different characteristic aspects of home care, who provides the care, the extend to which care is provided, principles to be followed when caring, attention is paid to the needs of clients and a good communication with them. Because home care often provide religious charitable organizations, it is also dealt with the Caritas Czech Republic. The last chapter of the first part deals with the common problem of workers in the helping professions, the burnout syndrome. For the implementation of quality health and social care were developed in the society quality standards, that are binding in providing care and assistance which can evaluate the quality of care provided. Our question is, how can theology contribute to the quality of home care. To implement certain elements of quality are in this work offered theological impulses, that can assist in providing quality holistic home care to clients.

The dissertation focuses on the topic of fulfilment of selected quality standards for social services in care homes for the elderly. The theoretical part of the piece of work deals with defining the terms pertaining to the quality standards of social services in care homes for the elderly. These are the terms ?old age?, ?need?, ?care home for the elderly?, ?social services?, ?quality standards?, and ?client?. The aim of the dissertation was to map the fulfilment and realisation of selected quality standards in care homes for the elderly. Partial aims were to determine the extent of fulfilment of quality standards from the point of view of the client and to compare the individual levels of application of the quality standards for social services. Two care homes were chosen for the study, the Care Home for the Elderly Tep in Veselí nad Lužnicí and the Care Home for the Elderly in Horní Stropnice. Two hypotheses were established. Quantitative research was chosen to facilitate reaching the aims and verifying the hypotheses, utilising questioning methods, interviewing techniques and questionnaire enquiry. Furthermore, analysing the data was accomplished using secondary document analysis. The research file contained the clients and staff of both selected care homes for the elderly. Following the evaluation of the results I believe that the aims of the dissertation were fulfilled. Selected quality standards are realised well in both care homes for the elderly and the essential criteria of individual quality standards are fulfilled as well. In addition, the research study proved both hypotheses to be correct. Selected quality standards are fulfilled from the point of view of the clients and at the same time applied in accordance with their needs. The dissertation can provide the selected care homes for the elderly with feedback regarding the fulfilment and realisation of selected quality standards of social services. It can also equally serve as guidance for potential clients in choosing their social services provider.

The thesis is focused on quality standards in social services with the view to clarify the ethical dilemmas that occur in providing client care in elderly homes. Firstly, the work focuses on the transformation of social services of the Czech Republic at the turn of the 20th and 21st century, the emergence of Act no. 108/2006 of Social services, from which emerged for social service providers a legal obligation to create and follow standard of quality that are defined further. Subsequently the thesis continues with the ethics of social work and social workers' Code of Ethics, which sets out the values and ethical principles for their work. This is followed by the description of the ethical dilemmas and ethical issues directly determining the target group of clients who use services of homes for the elderly. This group is also described. The last part of the thesis deals with reflection of concrete ethical dilemmas. Provided dilemmas are solved by standards of quality created by the team of workers working in home for the elderly clients, who in 2012 successfully passed inspections of social services.

The thesis focuses on the issues of Quality Standards and the process of their application in the residential services in Vysočina region. The aim of my thesis is to map the present situation concerning the introduction of Quality Standards in social services in residential facilities in Vysočina region. The introductory theoretical part of my thesis contains sections related to social services. Definitions of basic concepts and sections which are related to chosen topic are explained here. It also contains the description of settings and context of the work. In the practical part the subject is narrowed to the topic of introducing Quality Standards in social services in relation to providers of social services, and to old people{\crq}s and handicapped people{\crq}s homes and special treatment facilities. The results of a questionnaire inquiry, conversations with directors of organizations and workers in direct care are presented and compared. This process is interlaced with the analysis of documents used in filling out the questionnaire that have a direct connection to fulfilling the criteria of social services quality. In the discussion and summary the essential research results are discussed. In relation to introducing Quality Standards in social services it will be necessary to change especially the attitude to users of social services. An important landmark here is the legal codification of Quality Standards in social services in relation to the Social Services Act.

The thesis focuses on mapping and analysis of the current functioning of supervision in social services in the region of Liberec. The research aspires to find answers to the question of the scope of supervision in the social services in the given region and what type of supervision prevails in these facilities. The theoretical part of the thesis focuses on collection and classification of generally available documents on supervision in the Czech Republic. It deals with the definition of the term supervision and the historical context of its creation in the field of social services. This part of the thesis describes the basic functions of supervision, structure of the supervisory process and its types. It draws the basic conditions of a successful introduction of supervision in organisations and in this context deals with the current issue of supervisions as a part of the quality standards of social services. The aim of the theoretical part is to create theoretical starting points for the practical research and determination of hypotheses. The practical part aspires to map the current situation in the supervisory activities in the field of social services. The research was carried on in the region of Liberec in social services facilities. The practical part included a preliminary research performed in the form of a controlled interview with five supervisors. The research itself had a form of a questionnaire. The aim was to find out whether supervision works in the facilities, what is the most frequent topic of the current supervision, how the workers conceive supervision and what type of supervision prevails in the organisations. Secondarily, the research focused on the analysis of the used from of supervision, frequency of supervisory meetings and review of the supervision by the workers. A partial goal of the research was to find out how the head workers cope with the introduction of supervision at their workplaces and how they motivate their employees to participate in the supervision. The research in the region of Liberec unquestionably showed that supervision has been slowly bringing itself to the attention of the workers in the field of social services. Though institutions with supervision introduced at the workplaces prevail in this field, there are still many organisations in which supervision has not been carried on due to various reasons. It has turned out that in facilities with a functioning supervision, it is usually conceived as one of the possible ways how to support the workers in the assisting professions and its presence in the organisation has been considered beneficial. The research maps opinions and attitudes of respondents to a ``good{\crqq} supervisor and ethical principles in supervision accompanied by practical instructions and recommendations.

Diploma thesis "Inspection of the quality of social services" deals with low quality of social services with measurement of the quality control of social services. Its main objective is to assess the position of the actors (inspectors and providers of social services), social services inspection process and make recommendations for its improvement. The work is characterized by a history of social services, whereon relates social services inspection. The work is based on the principle of subsidiarity, the theory of trust, the theory of government and market failures, as well as information asymmetry theory and the theory of bureaucracy. The diploma thesis also includes quality standards of social services, mark quality and management in social services. Work also includes the very process of inspection of social services. The following chapter is a quality framework for social services. Another part is devoted to the research methods used. At the end of thesis are the recommended areas to alteration which leading to increase efficiency and effectiveness of the process of inspection of social services.

This thesis deals with personnel training in the helping professions. The main objective of this thesis is to report on the current state and trends of the future orientation of personnel education in the helping professions. The theoretical part deals with the definition of the components involved in the process of personnel training in the helping professions, possible attitudes of organizations to education of their employees, supervision, as a form of further education, legislation related to the topic of workers' education in the helping professions and implemented projects supporting the education of these workers. The empirical part is devoted to the analysis of documents, which tries to determine whether there have been changes in personnel training in the helping professions in the monitored period in Hradec Králové Region in connection with the implementation of quality standards of social services and the amendment of the Act on Social Services. The empirical part also includes a quantitative analysis. It is a research probe using the method of scaling questionnaire. The questionnaire was distributed to participants of training courses. The questionnaire evaluates the connection between educational needs, the topic of the courses and the way of implementation of training courses....