Nowadays customers have more varieties of similar products from different companies around the world through the Internet. Internet brings customers power but loyalty than before. In order to maintain customers¡¦ loyalty, companies have learned to keep good relationship with customers, and IT is the best media for the task. Therefore, Customer Relationship Management (CRM) System is expected to help companies to manage their customer relationship. The research used multiple case studies method and chose United World Chinese Commercial Bank (UWCCB), Data Systems Company (DSC), and Adavantec Company to study how enterprise implements CRM system. The research results would illustrate why the enterprise needs CRM, what CRM is, how enterprise implements CRM, and what kinds of benefit they can get from CRM.

Abstract This study is to discuss CSC electronic commerce development and application model under a structure of technological frame theory. The result shows consistency in the interpretations given by the three groups of stakeholders (managers plus salesmen, information technology staff, and clients) on CSC electronic commerce system's nature of technology, technology strategy and technology-in-use (timeliness, accuracy, accessibility and ease-of-use). Though there is a little inconsistency in their interpretations on categories like priorities and resources, training, contents and policies for security and quality, it doesn't cause a conflict. The most influential frame ¡V dominant frame ¡V generated from the top management's dominant leadership and the clients' high confidence and centripetal force in CSC are main reasons for the three groups of stakeholders to have a strong recognition. Another important discovery of this study is that trust and interpersonal relationship have crucial influence on CSC electronic commerce system implementation. In the future, researchers may try to adopt the perspectives of trust and interpersonal relationship to discuss their influences on information technology implementation.

Traditional business process has provoked by advanced information technology and toward a collaborative and cooperative long-term orientation partnership rather than a short-term transactional relationship. Since opened market and loosened regulations on oil products and oil business in Taiwan, gas station industries have competed fiercely that results in a changed relationship with oil suppliers. This article aims to apply the KMV model conceptualized by Morgan & Hunt in 1994 to examine the cooperative partnership between oil suppliers and gas stations owners in Taiwan. 96 effective respondents of 269 samples from five regions, including Tainan county/ city, Kaohsiung county/ city and Pingtung county. The findings demonstrate the importance of relationship benefits, trust, relationship commitment, communication and opportunistic behavior between exchanging partners, whereas acquiescence, propensity to leave, cooperation and uncertainty affected by relationship commitment and trust. And trust is a mediating variable to relationship commitment and cooperation. Some managerial suggestions are given.

The purpose of the present study was to begin to develop an understanding of how primary care resident physicians work with patients with personality disorder-type characteristics and processes. Participants include fifteen primary care resident physicians from a community health clinic. Participants individually viewed two video vignettes of an actor-patient being interviewed by a physician. Participants were asked how they would respond to statements the actor-patient made during the course of watching the video and then answered general questions about reactions to the actor-patient and working with patients with personality disorders. Using a naturalistic qualitative analysis, data were analyzed for categories and themes. The results of the analyses are presented within a basic framework for understanding how primary care residents work with and approach the doctor-patient relationship, and treat patients with personality disorder characteristics and associated personality processes. Broad themes emerge from the data. Content of residents' responses suggests two response styles: attention to patient's presenting physical concern or identify and potentially address underlying psychological and emotional concerns. Residents characterize the establishment of a relationship with this patient population as either a distancing, paternalistic approach, or an engaging and collegial relationship. Levels of self-awareness of reactions to patients consist of either a willingness to address personal reactions or a tendency to not identify or discuss those reactions. Residents also demonstrate a dichotomous response to willingness to work with this patient population characterized by either hesitancy to do so, or a desire to engage and attempt to work with these patients. A framework for understanding the possible effects and motivating variables behind these styles is presented. The predominant effects of the residents' interactions styles are either a distancing/paternalistic relationship or an engaging/collegial relationship. Two themes appear to characterize residents' motivations: the resident was driven by self-needs or patient-needs. These results may be useful in developing an initial theory of this previously unexamined dynamic. Moreover, these results may be useful in helping physicians better develop relationships with patients, especially through improvement in recognizing and utilizing personal reaction to patients. Future inquiries directed towards understanding what physician variables contribute to these two basic interaction styles identified here may be useful.

Background: Informed consent is the autonomy of the patient who involves decision-making after being informed of and understanding the physician. Objectives: This study sought to investigate and compare patients¡¦ and physicians¡¦ perceptions of informed consent and the factors that influence their viewpoints on informed consent. Methods: The subjects were citizens without medical background and physicians working in four hospitals. Self-structured questionnaire was used to gather information. The physicians were recruited from two medical centers, a regional hospital and a district hospital in Kaohsiung. The data is analyzed by SPSS 14.0 and used descriptive statistics, item analysis, factor analysis, chi-square test, Fisher's exact probability test, t-test, and ANOVA. Results: The response rates were 97% in citizens (n=891) and 79 % in physicians (n=158). As for the concept of informed consent, 55.7% citizens thought that doctor should respect the opinion from the patient and family during the informed consent process. Furthermore, 91.2% the citizens prefer to know the information about their health condition from the physicians rather than from family (8.8%). Regarding the sequence of informing the physical condition, 29.9% citizens also prefer directly from the physician. As for the decision-making process, 55% respondents thought that patient¡¦s own decision is the most important. 52.5% physicians thought that doctor should respect the opinion from both the patient and family and the bad news should be informed by physicians (88.0%) rather than by family. As for the sequence of knowing the bad news, 46.2% physicians preferred to inform family first and inform patient after discussing with family. In decision-making process, 48.7% physicians thought that physician¡¦s opinion was still more important than opinion of patients and family. Further analysis revealed that patients¡¦ gender and the level of family visited hospital have significant difference on the perception of informed consent (p=0.027; p=0.000); gender, age, educational background and living locations also have significant difference on ¡§who to deliver the bad news.¡¨ (p=0.006; p=0.004; p=0.035; p=0.012); Citizens¡¦ age, educational background and career have significant influence on their opinion of informed consent of recently visiting doctor (p=0.014; p=0.006; p=0.001). The variables in the physicians¡¦ background have no relation with the means of informing and decision-making. The gender and position of the physician have significant effect on the opinion of practice of informed consent (p=0.015 and p=0.001). Conclusions: We concluded that the perceptions of informed consent, there was no difference between physicians and citizens; however the citizen chose the patient first, and the physician chose the family first during the process of informed consent. Physicians have better perceptions of informed consent than the common citizens.

In contrast to the declining numbers of new-cars sold in Taiwan, the revenue of car repairing has grown year by year. However, many third-party (non- manufacturer -owned) garages still went bankrupt every month. Therefore, for keeping their profitability and sustainability, those third-party garages need to boost their competitiveness. The main purpose of this research is to find the methods of increasing third-party garage¡¦s competitiveness. This research uses simulative skills to study the selected object. The scope of this study contains the third-party garages¡¦ maintenance management system, cooperative models with suppliers, and customer relationship.

2,5-diketopiperazines peculiar heterocyclic system found in several natural products constitutes a rich source of new biologically active compounds. The wide spectrum of their biological properties points to various therapeutic possibilities. Introduction of structural rigidity, resulting in diketopiperazine derivatives containing a pyridine ring that can form an intramolecular hydrogen bond,and shows an interesting activity. In our research, we hope to probe further the importance of structural rigidity with regards to biological activity. We hope to replace the hydrogen bonding between the pyridine ring and amide nitrogen with a covalent link. This will further restrict the rotation and isomerization of the Z-double bond.

As the number of foreign spouses is increasing in Taiwan, Taiwan government and scholars have paid more attention to the issue of life adaptation of foreign spouses in Taiwan. The relationship between mother-in-laws and daughter-in-laws is littled concerned by scholars. This research works on the interactions between Vietnamese spouses and their mother-in-laws. Most foreign Vietnamese spouses live with husband¡¦s fathers and mothers in Taiwan after their marriages. Interactions between mother-in-laws and daughter-in-laws are an important part of interdynamic family relationship, which generate influence on the harmony of their families. Thus, this research aimed at Vietnamese wivies, and on the basis of the development of interpersonal relationship, to further probe into the setting up and development of the relationship between Vietnamese spouses and Taiwanese mother-in-laws, and how Vietnam wivies face the conflict with their mother-in-laws and daughter-in-laws. As for the research method, indepth interview is taken. Interviewer carries on deep interview with aimed persons under a guide of interview outlines of semi-structured interviews. Study samples were mainly Vietnamese spouses who have got married over two years, and at present live with their Taiwanese mother-in-laws in the Kaohsiung area. Through the way of purposive sampling and snowball sampling, eighteen Vietnamese wives are selected as the interviewing targets, and paid a visit to deeply investigate the subjective opinions of their mother-in-laws, the relationship-build process with mother-in-laws, how to keep the harmony between mother-in-laws and daughter-in-laws, and how to face the conflicts between mother-in-laws and daughter-in-laws. The research shows that the relationship between Vietnamese spouses and Taiwanese mother-in-laws roughly keep the harmonious state. And there are four significant themes during the relation-developing process between mother-in-laws and daughter-in-laws, they are (1) ¡¥mother-in-laws take the initiative¡¦ is the first step to establish the relations with their daughter-in-laws. During the initial stage of this relationship, the attitude of mother-in-laws toward daughter-in-laws plays the main factor to influence the relationship in the future. (2) ¡¥The role playing¡¦ is the basis of maintaining the relationship between mother-in-laws and daughter-in-laws. In daily life, the role playing is the main way to keep relationship harmonious between mother-in-laws and daughter-in-laws. (3) The attitudes of mother-in-laws and husband¡¦s family could influence the relationship between mother-in-laws and daughter-in-laws, and lead to more familiar or stagnate. Due to Vietnamese spouses take the most frequently interactions with husband¡¦s family after coming to Taiwan, the attitudes of mother-in-laws and husband¡¦s family would influence the development of the relationship between moth-in-laws and daughter-in-laws. (4) As foreign spouses have married to Taiwan for a longer period of time, they would take more active ways than those newly married to Taiwanese husbands when encountering conflicts with mother-in-laws.

This study is targeted on the high grade elementary school students in Kaohsiung City¡Aand aims to look into the relation of parenting styles¡Aattachment relationship¡Aand life adjustment . Based on the discussion on relevant literatures,the theory,framework,and research tools adoptted in the research are thus developted.In this research, 1160 elementary school students are targeted to fill in this questionnaires and 1058 effetcive questionnaires are acquired.The research tools consist of ¡§Parenting Styles Scale¡¨, ¡§Attachment Relationship Scale¡¨, and ¡§Life Adjustment Scale¡¨.The effective samplings are analyzed by t-test, One-way ANOVA, Pearson Product¡Ðmoment Correlation and ,Multiple Regression. The conclusions are as follows: 1. The whole performance of the elementary school students¡¦ parenting styles is good.Among the sectional scores,the dimension of demands is the highest. 2. The whole performance of the elementary school students¡¦ attachment relationship is good.Among the sectional scores, the dimension of alienation is the highest. 3. The whole performance of the elementary school students¡¦ life adjustment is good.Among the sectional scores, the dimension of family¡¦s adjustment is the highest. 4. The students of the fifth grade¡Atwo parents family¡Amiddle SES have a higher sense of the awareness of the parenting styles . 5. The girls,the fifth grade¡Amiddle SES have a higher sense of the awareness of the attachment relationship . 6. The girls,the fifth grade¡Ahigh and middle SES have a higher sense of the awareness of the life adjustment . 7. The clearer the students¡¦ parenting styles will be,the better attachment relationship will be. 8. The clearer the students¡¦ parenting styles will be,the better life adjustment will be. 9. The clearer the students¡¦ attachment relationship will be,the better life adjustment will be. 10. Students¡¦ backgrounds, parenting styles and attachment relationship have predicative efficacy for students¡¦ life adjustment. ¡§Mother¡¦s trust ¡¨can predict students¡¦ life adjustment best.

This study is aimed at exploring the relationships among personality traits, the parent-children interaction and depression of adolescents. This study presents the results of a questionnaire survey, which includes Personality Traits Scale, Parent-children Interaction Scale, and Depression Screening Scale for Children & Adolescent. The subjects of this study are 6th graders and 7th graders of public schools in Kaohsiung and Tainan. The data collected from the questionnaire survey were analyzed with descriptive statistics, t-test, one-way ANOVA, Pearson Product-Moment Correlation, Partial Correlation and Hierarchical Multiple Regression. The results and conclusions are listed as the following: 1. Both personality traits and parent-children relationship respectively have a statistically signifigant correlation with depression. 2. Personality traits and parent-children relationship have a statistically signifigant correlation. 3. Personality traits, parent-children relationship have no significant interaction with depression. 4. Adolescents show significant differences with central value in five personality traits aspect. There are significant differences in part of the personality traits based on grades , genders, family types and families of various social-economic status. 5. Adolescents perceiving the interactions with mother are better than those with father. There are significant differences in part of parent-children relationship based on grades, genders, birth order, family types and families of various social-economic status. 6. 23.9¢Mof adolescents are suspected to have depression; among them 4.5¢Mare serious. There are significant differences in part of the depression based on genders, family types and families of various social-economic status.