To categorize groups of people is a necessity in our society. Categorization of people is used by decision makers and authorities. In the national social service legislation, categorization can be used to instruct municipalities to prioritize vulnerable groups of clients in need of support and services. The negative aspect of categorizing is that people are being labeled in a certain way, which can affect how people are being treated. The current Social Services Act in Sweden contains specific regulations to certain groups in society. One of the proposals in the extensive investigation for a new Social Services Act is to tone down these certain groups. The investigation for a new Social Services Act was sent out for consultation to 193 relevant community actors, including municipalities, government authorities and interest groups. These are given the opportunity to submit opinions and comments before the legislation is amended. This study is based on the received responses from the community actors through a qualitative text analysis. 55 of the received 157 responses addressed categorization of the target groups in the legislation. The results show that the majority of the 55 responses are in favour of target groups being toned down. In the responses there are arguments that highlight an increased individual perspective and a holistic view in social work. Other actors highlight risks with toning down the target groups, such as an increased difficulty for individuals to claim their rights and that it increases the risk of inequality. The results also show that there is a difference in the responses depending on whether the respondent is a municipality, a government authority or an interest group. The municipalities are in favour of the target groups being toned down while we find government authorities and interest groups on both sides of the argument. It also shows how different organizations take their interests into account in a consultation procedure.

Business processes that are maintained in, and through, digital information chains are a widespread phenomenon in society. In these chains, several actors are active both in the production and transfer of information, where each actor is dependent on another actor's effective transmission to be able to perform his job. To explore this phenomenon, this study investigates an electronic referral process of the regional Health Care system in Sweden, that allows for the transfer of rights, duties and obligations between health care providers. In this process, effective information transfer is necessary to achieve high levels of patient safety and to prevent delays in care delivery. This study intends to unveil the technological and communicative challenges of information transfer faced by doctors who are involved in that process. The study draws upon primary data collected from nine interviews conducted with secondary care doctors working at the Uppsala University Hospital. The results were analyzed primarily using communication theories of representation and through a constructionist perspective of knowledge. The results show that most challenges are communicative, most of which, as well as the technological challenges identified, relate to mediation and sharing of meaning. Challenges also tend to be more or less prominent depending on the actors involved, and the nature of what is being transferred. In order to deal with the challenges, the referral process is circumvented and the methods of circumventing prove to be as institutionalized as the referral process itself. / Verksamhetsprocesser som upprätthålls i och genom digitala informationskedjor är ett utbrett fenomen. I dessa kedjor är flertalet aktörer aktiva i både produktionen och överföringen av information, där varje aktör är beroende av en annan aktörs överföring för att kunna utföra sitt arbete. I avsikt att närma sig detta fenomen, är syftet med studien att förstå vilka utmaningar som kan uppstå i en sådan verksamhetsprocess genom att undersöka det digitala remissförfarandet inom sjukvården. Remissförfarandet är en central process genom vilken patientvård samordnas via remisser och remissvar. För att uppnå hög patientsäkerhet, är processen beroende av effektiv informationsöverföring. Frågeställningen som studien ämnar besvara, är “Vilka informationsteknologiska och kommunikativa utmaningar kring informationsöverföring i remissförfarandet upplevs inom specialistsjukvården?”. För att besvara denna fråga har nio intervjuer med specialistläkare på Akademiska sjukhuset i Uppsala utförts. Intervjudatan har i huvudsak analyserats utifrån ett kommunikationsvetenskapligt angreppssätt som kombinerar ett konstruktivistiskt kunskapsperspektiv och representationsteori. Resultaten visar på att majoriteten av utmaningar är kommunikativa, varav de flesta, liksom de informationsteknologiska utmaningar som identifierats, relaterar till förmedling och delande av mening. Utmaningar tenderar också bli mer eller mindre framträdande beroende på vilka aktörer som deltar i informationskedjan samt karaktären på det som överförs. För att hantera utmaningarna kringgås remissförfarandet, där sätten att kringgå visar sig vara lika institutionaliserat som remissförfarandet självt.