Organizational leaders and managers may not have the management acumen, organizational awareness, or leadership expertise to construct and implement effective strategies, policies, and procedures to help reduce the frequency of the phenomenon of workplace isolation. The purpose of this qualitative, exploratory, multiple case study was to gain a common understanding about how workplace isolation may influence a remote employee'€™s performance in a customer service organization in the United States. Emerson'€™s social exchange theory was used as the conceptual framework. A series of semistructured interviews with 21 remote workers that consisted of four different divisions at the same organization was conducted to yield thematic results. Data analysis included holistic and pattern coding. The most common understandings that emerged into themes were the need of social interaction, manager communication, and peer-to-peer interactions that had an influence on job performance. The knowledge acquired in this study can affect social change by providing insights for leaders, managers, and practitioners to create policies and strategies to improve the engagement, performance, and well-being of remote workers who may experience workplace isolation.

In the understanding of the author tax law and social security laws are studied in general separately. The author agrees with many doctrine authors that find it ‘surprising’ as this is a complete and linked issue, that all remote worker even cross-border/frontier workers face. However, it is worth mentioning here, for future reference and for the understanding in the continuity of this paper, is that remote worker and cross-border - frontier worker have usually different rules surrounding them. Additionally it may seem unusual for the reader to link digitalization of the economy and all its development with remote work; tax law and social security but in the eyes of the author it is all in some way linked. Firstly, developments in the digital world and its impact in economy transcendance in mobility of individuals. Which gives principally, the opportunities for employees to work from a remote place. Secondly, again in the eyes of the author, especially after the courses taken during this master year and in concordance with all the research done for this study; tax law and social security law are linked with each other. In conjunction the author finds it useful to study the issue born from the difficulty of tax allocation in regards to remote worker and the lack of compatibility between the social security legal system and the tax legal system. It is the purpose of this thesis to analyse and study these topics separately and then discuss throughout the paper the issues that may affect individuals especially remote workers but also states especially in our post pandemic states.