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Organizational Change has become a maintrend nowadays, due to the influence of globalization, customer need, technology innovations and the convenience of information acquisition. By reviewing relative literature extensively, it is found that the research on how organizational culture and organizational learning affect organizational change is very seldom, thus this research is intended to aim at this topic finding out if there is any relationship. The questionnaire is distributed to 400 employees from four companies, 178 pcs questionnaire is returned, and 103 pcs complete questionnaire is analysised. After examining the reliability and validy by cronbach alpha and factor analysis, this research do the analysis of variance and multiple regression, and finally finding out the following conclusions, 1. Employee¡¦s perception to organizational culture ¡§innovations¡¨ has a sigificant positive effects on their resistance to change of ¡§subjective acceptance.¡§ 2. Employee¡¦s perception to organizational culture ¡§customer orientation¡¨ has a sigificant positive effects on their resistance to change of ¡§subjective acceptance.¡§ 3. Employee¡¦s perception to organizational culture ¡§innovations¡¨ has a sigificant positive effects on their resistance to change of ¡§objective identity.¡§ 4. Employee¡¦s perception to organizational culture ¡§teamwork¡¨ has a sigificant positive effects on their resistance to change of ¡§objective identity.¡§ 5. Employee¡¦s perception to organizational culture ¡§customer orientation¡¨ has a sigificant positive effects on their resistance to change of ¡§objective identity.¡§ 6. Compare to employee¡¦s attitude of production and manufacturing dept., employee¡¦s attitude of information technology dept. and marketing & sales dept. show low level resistance to change in ¡§subjective acceptance.¡§ 7. Compare to employee¡¦s attitude of production and manufacturing dept., employee¡¦s attitude of information technology dept. and research & development dept. show low level resistance to change in ¡§objective identity.¡§

In a fast paced change external and internal business environment in which businesses are to deliver to their maximum capacity, there is little room for resistance to change by employees. Acknowledging all the elements responsible for resistance to change within the corporate world, the study aimed to find if there is any relationship between the emotional intelligence of employees and their resistance to change initiatives which slows down company potential to stay abreast of market needs. By making use of a 4-point Likert type scale and questionnaire data was collected from 47 pharmaceutical representatives based in 5 different provinces within South Africa. The analysis was done based on a variety of statistical methods such as Mann Whitney, Spearman’s rho’s. The results suggest that there is a definite relationship between the overall emotional intelligence of employees and resistance to change. The study focusses its efforts on the pharmaceutical industry that offers service and products to healthcare professionals. Perhaps research on other sectors of the business could offer a broader view of the impact of emotional intelligence on resistance to change as the representatives only make up a small proportion of the overall business. An important insight of this study is that emotional intelligence has proven to play a very significant role in a variety of functions of the business and deserves deeper investigation and attention. Although only a small share of the business formed part of the sample of the study, it is clear that the company has to address resistance to change and the initiators thereof. Little study has been done on the relationship between emotional intelligence and resistance to change within the South African market, adding available data relating to the topic relationship and importance. / MBA, North-West University, Potchefstroom Campus, 2015

In a fast paced change external and internal business environment in which businesses are to deliver to their maximum capacity, there is little room for resistance to change by employees. Acknowledging all the elements responsible for resistance to change within the corporate world, the study aimed to find if there is any relationship between the emotional intelligence of employees and their resistance to change initiatives which slows down company potential to stay abreast of market needs. By making use of a 4-point Likert type scale and questionnaire data was collected from 47 pharmaceutical representatives based in 5 different provinces within South Africa. The analysis was done based on a variety of statistical methods such as Mann Whitney, Spearman’s rho’s. The results suggest that there is a definite relationship between the overall emotional intelligence of employees and resistance to change. The study focusses its efforts on the pharmaceutical industry that offers service and products to healthcare professionals. Perhaps research on other sectors of the business could offer a broader view of the impact of emotional intelligence on resistance to change as the representatives only make up a small proportion of the overall business. An important insight of this study is that emotional intelligence has proven to play a very significant role in a variety of functions of the business and deserves deeper investigation and attention. Although only a small share of the business formed part of the sample of the study, it is clear that the company has to address resistance to change and the initiators thereof. Little study has been done on the relationship between emotional intelligence and resistance to change within the South African market, adding available data relating to the topic relationship and importance. / MBA, North-West University, Potchefstroom Campus, 2015

The aim of the present study was to investigate how dispositional resistance to change (RTC) and neuroticism could predict shift work tolerance (SWT) over a period of six months. Electronic questionnaire were completed by 74 shift workers employed in Trondheim municipality in January 2013 (T1) and in June 2013 (T2). The results showed that age, gender, neuroticism, and RTC were related to SWT. Age at T1 predicted better SWT at T2, while male gender predicted worse SWT at T2. RTC at T1 predicted better SWT at T2, while neuroticism at T1 predicted worse SWT at T2. The findings suggest that individual differences, especially neuroticism, can predict SWT over a period of six months.

The importance of enhancing internal communication and its content during organisational change appears to be neglected by many organisations. Although change management literature agrees generally about the role that communication plays in facilitating change, there is still a dearth of empirical studies that focus on improving internal communication during organisational change phases. The evolution of communication technology has provided some new tools that can enhance internal communication within an organisation. This study explores the role of using of one of these new communication technologies in communicating organisational change through the development of a novel conceptual model. The developed model covers the communication needs in each phase of a planned change, and combines the benefits of communicating organisational change with the benefits of using Enterprise Social Networks (ESN), as found in the literature. The aim is to investigate empirically how ESN as a new internal communication technology can be employed to communicate organisational change effectively in order to facilitate that change. To do so, the researcher in this study has applied a qualitative approach through a case study strategy in order to validate the conceptual model being proposed. The researcher conducted 32 interviews and analysed all of them qualitatively using Nvivo software. The findings of the conducted study revealed that using ESN had many positive impacts on employees, such as increasing their awareness, engagement and participation, which helped to facilitate the overall change projects. Moreover, the study proved the suitability of the validated novel model to contribute in facilitating organisational change through ESN, which can guide leaders, managers, change agents and academics on how ESN can be used to communicate planned change effectively in order to facilitate it.

This exploratory research investigates students’ responses to innovative instructional methods, focusing primarily on identifying the barriers that discourage students from engaging with methods that are new or not expected. The instructional methods explored are examples of learning-centred teaching and assessment methods, and are considered to be innovative since they are not yet widely used in higher education. To investigate this issue, literature from organizational change management, resistance to change, and higher education is reviewed. Gaps from the higher education literature suggest that no comprehensive framework or model exists regarding students’ barriers to engaging with innovative, learning-centred instructional methods. Additionally, few studies compare faculty member and student perceptions, clarify whether the instructional methods studied are innovative for the students, or apply theories and concepts from the change management literature. This research attempts to address these gaps. Case study methodology is selected to enable a detailed study of a course that employs innovative instructional methods. A modified grounded theory approach is used to inform both research instrument design and data analyses. Data are collected from multiple sources and via multiple methods, and both thematic and comparative analyses are presented. Overall, support is found for the four research propositions posed. The students’ barriers fall into eight key themes, and comprise various codes and properties to provide further understanding. The saliency of the codes appears to vary by time of term and type of instructional method. Other relevant factors include: the students’ year of study and amount of instructional variety, the academic discipline and culture of the innovative course, and misalignments between the students’ and instructor’s perceptions of the barriers to change. The value of course evaluation data as feedback about innovative courses is also questioned. Finally, connections are made between the findings and the Reasoned Action Approach theory for future possible research. The findings provide a new comprehensive barrier framework, analytic fishbone tool, and testable theory to help guide the development of future research projects. Additionally, future practitioners – both faculty members and educational developers – can benefit from knowing what factors to consider when planning for and confronting student resistance to innovative instructional methods.

This exploratory research investigates students’ responses to innovative instructional methods, focusing primarily on identifying the barriers that discourage students from engaging with methods that are new or not expected. The instructional methods explored are examples of learning-centred teaching and assessment methods, and are considered to be innovative since they are not yet widely used in higher education. To investigate this issue, literature from organizational change management, resistance to change, and higher education is reviewed. Gaps from the higher education literature suggest that no comprehensive framework or model exists regarding students’ barriers to engaging with innovative, learning-centred instructional methods. Additionally, few studies compare faculty member and student perceptions, clarify whether the instructional methods studied are innovative for the students, or apply theories and concepts from the change management literature. This research attempts to address these gaps. Case study methodology is selected to enable a detailed study of a course that employs innovative instructional methods. A modified grounded theory approach is used to inform both research instrument design and data analyses. Data are collected from multiple sources and via multiple methods, and both thematic and comparative analyses are presented. Overall, support is found for the four research propositions posed. The students’ barriers fall into eight key themes, and comprise various codes and properties to provide further understanding. The saliency of the codes appears to vary by time of term and type of instructional method. Other relevant factors include: the students’ year of study and amount of instructional variety, the academic discipline and culture of the innovative course, and misalignments between the students’ and instructor’s perceptions of the barriers to change. The value of course evaluation data as feedback about innovative courses is also questioned. Finally, connections are made between the findings and the Reasoned Action Approach theory for future possible research. The findings provide a new comprehensive barrier framework, analytic fishbone tool, and testable theory to help guide the development of future research projects. Additionally, future practitioners – both faculty members and educational developers – can benefit from knowing what factors to consider when planning for and confronting student resistance to innovative instructional methods.

With this study, we will test the interrelations between the psychological concept of self-efficacy of managers and its influences on the resistance to change. The results show that it makes a qualitative difference, if change in competences occurs in a positive or a negative direction and that there is a clear predisposition of managers concerning change. Both results have to be taken into account in designing changes processes.

Titel: Mellanchefen & hantering av medarbetares motstånd mot förändring Nivå: Examensarbete på grundnivå (kandidatexamen) i ämnet företagsekonomi  Författare: Elsa Berg och Alicia Bergström Handledare: Emilia Kvarnström   Datum: 2024 - Januari   Syfte: Idag driver företag ständigt förändring- och utvecklingsarbeten och med förändringar kommer ofta motståndsreaktioner. Motstånd mot förändring från medarbetare behöver bemötas och hanteras för att förändringar ska kunna fortgå i verksamheter. Tidigare forskning studerar högre chefer och företags hantering av motstånd mot förändring, men mellanchefen däremellan har blivit bortglömd. Det finns en saknad i tidigare forskning om mellanchefens unika roll i samspel med hantering av motstånd från medarbetare. Därav syftar arbetet till att undersöka mellanchefers hantering av motstånd mot förändringsarbete. Den ledande forskningsfrågan för arbetet är: Hur hanterar mellanchefer motstånd mot förändring från sina medarbetare? Metod: Arbetets studie är av kvalitativ metod som har samlats in genom semistrukturerade intervjuer, dokument och iakttagelser. Det empiriska underlaget har samlats in och presenterats tematiskt utefter arbetets förutbestämda teman under avsnittet för resultat. Därefter har det gjorts en analys, där teori och empiri länkas till varandra. Studien har studerat mellanchefer som drivit igenom en strukturell förändring praktiskt och därtill hanterat motstånd mot förändring från sina medarbetare.  Resultat och slutsats: Resultatet för arbetets studie visar att det finns återkommande val av verktyg som mellanchefer använder sig av för att hantera motstånd mot förändring från sina medarbetare. Arbetet jämför tidigare forskning som riktas till högre chefer där tre sätt att hantera motstånd är centrala: kommunikation, förebyggande förändringsbearbetning och närvarande chef. Studien finner att mellanchefer likt högre chefer använder sig av kommunikation och närvarande chef, medan förebyggande hantering endast är möjlig om mellanchefen är involverad tidigt i förändringen. Upptäckten är att mellanchefer i förhållande till högre chefer står i en beroendeställning där de själva inte beslutar om deras involverande utan det ligger i händerna på deras överställda chefer. Därtill finner studien ett nytt sätt som mellanchefer hanterar motstånd mot förändring från sina medarbetare: mellanchefen som krockkudde.  Examensarbetets bidrag: Arbetet bidrar med ökad förståelse för hur mellanchefer hanterar motstånd mot förändring från sina medarbetare. Samt att de i förhållande till högre chefer hanterar motstånd mot förändring under andra villkor, vilket styr deras val av och möjlighet till hanteringsverktyg. Detta kan dels vara värdefullt för företag som strävar efter att vinna mer kunskap om den komplicerade mellanchefsrollen eller att utveckla sina mellanchefers funktioner. Det kan även vara en vägledning för vidare forskning inom området för mellanchefer.  Förslag till fortsatt forskning: Utifrån studiens resultat föreslås vidare forskning i form av att inkludera ett större antal respondenter samt olika sorters positioner för att vinna fler infallsvinklar. Vidare skulle även en tvärsnittsstudie vara av intresse för att undersöka om utfallet skiljer sig mellan olika företag. Ett mer komplicerat men ack så intressant förslag på vidare forskning är att genomföra observationer, förslagsvis deltagande observationer som sträcker sig över en längre tid och ger möjligheten till att verkligen få inblick i hur mellanchefers faktiska hanteringen av motstånd mot förändring ser ut. Nyckelord: Middle manager, employee resistance to change, change aversion, change management och managing resistance to change. / Title: The middle manager & managing employee resistance to change Level: Bachelor's degree thesis in business administration Author: Elsa Berg och Alicia Bergström Supervisor: Emilia Kvarnström   Date: 2024 – January  Aim: Today, companies are constantly pursuing improvement and development work, and with changes often come resistance reactions. Resistance to change from employees needs to be met and managed for changes to continue in businesses. Previous research studies managers and companies' management of resistance to change, but the middle manager in between has been forgotten. There is a lack in previous research on the unique role of the middle manager in interaction with handling resistance from employees. Hence, the work aims to investigate middle managers' handling of resistance to change work. The leading research question for the work is: How do middle managers handle resistance from their employees during change work? Method: The study is of a qualitative method that has been collected through semi-structured interviews, documents and observation. The empirical basis has been collected and presented thematically according to the predetermined themes of the work under the results section. After that, an analysis has been made, where theory and empiricism are linked to each other. The study has studied middle managers who pushed through a structural change in practice and also dealt with resistance to change from their employees. Results and conclusion: The result of the study shows that there are recurring choices of tools that middle managers use to deal with resistance to change from their employees. The work compares previous research aimed at senior managers where three ways of handling resistance are central: communication, preventive change processing and present manager. The study finds that middle managers, like senior managers, use communication and a present manager, while preventive management is only possible if the middle manager is involved early in the change. The discovery is that middle managers in relation to higher managers are in a dependent position where they themselves do not decide on their involvement, but it is in the hands of their superior managers. In addition, the study finds a new way in which middle managers handle resistance to change from their employees: the middle manager as an airbag.  Contribution of the thesis: The work contributes with increased understanding of how middle managers handle resistance to change from their employees. And that, in relation to higher managers, they deal with resistance to change under other conditions, which controls their choice of and opportunity for management tools. This can be valuable for companies that strive to gain more knowledge about the complicated middle management role or to develop the functions of their middle managers. It can also be a guide for further research in the area of ​​middle managers.  Suggestions for future research: Based on the study's results and limitations, further research is suggested in the form of including a larger number of respondents and different kinds of positions to gain more angles. Furthermore, a cross-sectional study would also be of interest to investigate whether the outcome differs between different companies. A more complicated but oh so interesting proposal for further research is to carry out observations, for example participant observations that extend over a longer period of time and provide the opportunity to really gain insight into what middle managers' actual handling of resistance to change looks like.  Key words: Middle manager, employee resistance to change, change aversion, change management and managing resistance to change.