My thesis treats of the problems of observance of the human rights and protection of rights of the customers of the Retirements homes in Horní Planá. Theoretical part is divided into 5 chapters, when the first one defines the concept of growing old and old age. The second chapter treats of the social services in the Czech Republic and is focusing on the retirements homes. In this chapter I mention the law of social services, which defines basic sorts of social services, kinds of delivering services, care allowance and above all defines retirements homes. In the third chapter there are described norms of quality of social services with focus on the norm No. 2 {--} protection of rights of persons. The fourth chapter called Ethical aspects in the care of elderly in the retirements homes treats of human rights in the society, Church and social services and then also treats of basic human rights of customers in social services. The last chapter describes the Retirements homes in Horní Planá. The practical part of the thesis is created by two types of semi-controlled interviews. The first one was made with customers of the Retirements homes in Horní Planá and studies if the rights of the customers are kept. The second one was made with the staff of social services {--} direct service, which investigated if the rights of customers of the Retirements homes in Horní Planá are kept.