The aim of this master thesis is to examine how two Swedish libraries approach library tourism. Library tourism is a growing phenomenon seen in libraries across the world. The case study has been made on the National Library of Sweden and Stockholm Public Library. The study was conducted through qualitative measures in which methodological techniques have been used, such as interviews and analysis of relevant documents from an organizational perspective. The study aims to determine how two libraries in Stockholm are used as tourist attractions and how the personnel perceive their workplace as being a tourist attraction. The analysis is based on Foucault’s theories primarily addressing the relationship between power and knowledge and the theories of economic, social, environmental, and cultural implications of tourist-related services by both John Urry and Jonas Larsen as well as the authors So-Min Cheong and Marc L Miller. The study shows that neither of the two examined libraries has special staff for dealing with tourists, nor guidelines for this activity. The study also shows that libraries can be viewed as important rising cultural tourist attractions during the last years. Having an increasing number of tourists has been disturbing for the locals and those employed at the libraries. Both libraries’ primary focus is being an indispensable part of community life as promoter of literacy, provider of a wide range of reading material for all ages and wide-ranging loan services based on systems of branch libraries. This study suggests that both libraries have a similar approach to tourism, but also that they could be more involved in the process in order to make tourism available on their own terms. Disclaimer: This subject was decided/chosen in November 2019 before the outbreak of Covid-19 which made future tourism development more uncertain. This is a two years master’s thesis in Library and Information Science.

In this master’s thesis I examine how services like societal service and citizen service are described and motivated in municipal library plans over time, and how the design of these library plans affects the descriptions of service. Services are in this thesis described as services that members of the municipality needs help with, in order to perform tasks important in their everyday lives. The COVID-19 pandemic has highlighted these types of services in Swedish public libraries since local re-strictions affected the use and non-use of these services in the library. Previous research show that in Sweden during the pandemic, access to computers in the library was crucial to some visitors in order to pay bills and communicate with authorities. Therefore, it is of interest to study how this phenomenon is portrayed in strategic public library planning, particularly in plans established in the midst of a crisis. The material of the study consists of 22 library plans from 11 different Swedish municipalities. The material is described and analysed through qual-ity content analysis and the perspective of new institutional theory.In the analysis I identify four themes in which services are described and motivated. These themes connect to the documents descriptions of knowledge, (digital) participation, user needs and the library space. The design of the library plans has implications for the description of service and are illustrated through the municipalities different approaches to document revision and the use of references to other documents in the texts.The study also shows that the Swedish library law, which is ruled to be the point of departure in the design of the library plans, has been interpreted differently when describing and motivating these types of services. In some library plans the law hasn’t been interpreted at all, merely mimicked. This is a two years master’s thesis in Library and Information Science.