The provision of equitable access to health care, particularly acute care remains a challenge. This challenge is often met through the provision of outreach critical care services. These services may take the form of Medical Emergency Teams responding to hospital in-patients who become acutely ill outside a hospital critical care environment (eg a general medical ward) or medically staffed retrieval services that respond to patients who become acutely ill in an out of hospital environment for which critical care resources are not immediately available and are delivered to the patient by a responding retrieval team. In both circumstances the intention is early recognition of the acutely ill patient, a timely response by a team with the desired critical care skills, where appropriate deliver the patient to a Critical Care environment (eg an Intensive Care Unit) for ongoing management and by doing so prevent potential adverse patient events. Retrieval services are becoming increasingly important as centralisation of specialty and acute medical services is increasing. These processes involve many complex interactions, with the potential for adverse patient events. Thus it is important to better understand the nature, frequency of occurrence and patient outcomes associated with out of hospital patient transportation, particularly with critically ill patients requiring admission to an Intensive Care Unit. This body of work, across a number of studies, showed that patients whose ICU source of admission was another hospital had a severity of illness that was higher than for other ICU admissions, had a greater than expected mortality and a mortality and hospital length of stay that exceeded that of similar patients, matched for demographics and casemix who had not undergone a interhospital transfer. These findings varied according to the diagnostic category (being stronger for trauma, respiratory illness, sepsis and intra cranial haemorrhage) and varied across geographical regions. These studies also showed that there was regional variation in the proportion of patients admitted to an ICU from another hospital, the proportion of such patients was increasing (particularly for sepsis) as well as patterns of variation based upon day of the week (highest occurrence Friday and Saturday) and moth of the year (mostly July to October). They also revealed that there is a negative correlation between the proportion of patients admitted to an ICU from another hospital with the proportion of elective and post operative admissions to the ICU. This information is important in regards to planning for the provision of acute care and emergency services resources. The interhospital transfer of critically ill patients has been previously documented to be associated with significant adverse patient events. However our understanding of these events in terms of contributing factors, preventability, potential for harm and minimizing factors has not been well documented. This body of work also showed that medical treatment may be altered based solely on the fact that a patient is undergoing retrieval. An example of this is the finding that such patients have a significantly greater likelihood of endotracheal intubation and mechanical ventilation that similar patients matched for demographics, severity of illness and diagnosis who have not undergone retrieval. Retrieval however can provide significant patient benefit, and this body of work illustrates that through the description of a number of unique and challenging cases and the retrieval specific factors that were associated with a good outcome for each of those cases. This information points to the importance of identifying quality in retrieval practice. This body of work outlines the original development of an incident monitoring tool for retrieval, based upon existing examples of use of the incident monitoring methodology within other medical and non medical domains. Following a retrospective review and analysis of comments from retrieval patient records and consultation a tool for Retrieval Incident Monitoring was developed. An investigation of the use of Retrieval Incident Monitoring across a number of retrieval organisations and pre hospital activities, including during deployment at a major public event (2000 Sydney Olympics) was undertaken. The findings of this study showed that the majority of incidents during retrieval are preventable (91%) and that most incidents were related to problems with equipment, then patient care, and transport operations, interpersonal communication, planning or preparation, retrieval staffing and tasking. Incidents were most likely to occur during patient transport to the receiving facility, at patient origin, during patient loading and at the retrieval service base. Contributing factors were almost equally spread between those that were system and human based. Patient harm was documented in 59% as well as a death. The importance of good crew skills/teamwork was highlighted as a minimising factor to incident occurrence. Subsequently this knowledge, experience and data was used to develop and validity a Retrieval and Ambulance Healthcare Incident Type within the generic and widely used Advanced Incident Management System (AIMS). Finally the occurrence of retrieval can be used as a quality measure for the wider health system. Ideally, because of the findings from this body of work of an associated greater than expected mortality and hospital stay of patients undergoing retrieval, particularly for certain diagnostic categories, then a measure of the occurrence of retrieval could be used as a quality indicator of health service provision across a region. As the need for retrieval will never be negated, outcomes associated with retrieval can be measured and benchmarked across a number of regions In summary, in its entirety, this work has added and tested new knowledge and methods as well as value added to existing knowledge for critical care delivery in the out of hospital environment, in particularly to medical retrieval of critically ill patients admitted to an Intensive Care Unit within Australia and New Zealand. It has developed and validated the efficacy of a new quality tool for retrieval and retrieval based quality measures. It has also pointed towards new areas of future investigation particularly in relation to factors that may favourably or adversely impact upon retrieval outcomes and outcomes of patients undergoing retrieval. / http://proxy.library.adelaide.edu.au/login?url= http://library.adelaide.edu.au/cgi-bin/Pwebrecon.cgi?BBID=1346925 / Thesis (M.D.) - University of Adelaide, School of Medicine, 2008.

Made available in DSpace on 2014-12-17T14:46:58Z (GMT). No. of bitstreams: 1 GrayceLTC_DISSERT.pdf: 1835806 bytes, checksum: f4f84109098e5cafa4fd9ac77f73ad99 (MD5) Previous issue date: 2013-02-07 / The attention with safety of the patients is important in the quality of the nursing and health care. In the pre-hospital care, such care is essential on site with the purpose of avoiding possible consequences to the individual, ensuring a fast and appropriate care, with improvement of the morbidity and reduction of the mortality. This medical attention is equally associated with the significant risks of adverse events and serious mistakes, which can be reduced with the awareness of the professionals, organization and quality management. It is a descriptive, transversal research, of quantitative approach, with the objective of identifying the risks for the safety of the patient during the mobile pre-hospital care under the view of the nurses, in a city of the Brazilian Northeast. The sample was formed by 23 nurses. The inclusion criteria: to have at least two years of experience and accept to participate on the research. The data collection was done in two steps, first photo collection, through the adapted method of photographic analysis, and the second with the application of questionnaire, divide in two parts: socio-professional data and digital photo punctuation instrument of the patient s safety. The majority of the nurses had an average working time in the mobile pre-hospital care of six years and six months, in the age group of 38 to 53 years old (69,56%) and with Lato sensu specialization (73,91%), being (29,41%) emergency and (29,41%) in intensive care. The (74%) have the Advance Cardiac Life Support (ACLS) and (100%) have the Pre-Hospital Trauma Life Support (PHTLS); (91, 30%) know the thematic safety of the patient. On the pictures it was observed a bigger variability of the categories (risks) where 44% of variance emerged on the first picture of the research. The pictures 4 and 9 with the average below 5 were classified as very insecure, while pictures 7 and 3 with an average above 7, very secure. On the results of risks observed for the patient s safety in the mobile pre-hospital care five categories emerged: organization and packaging of the equipment and materials, routines and specificities in the mobile pre-hospital care, risks on the management of medications, for traumas and infections. Starting from the analysis of these risks, it was proposed ten steps for the safety in the mobile pre-hospital care: 1- Identify the patient; 2- Safety related to prevention of infection; 3- Safety in the management of medications; 4- Safety and standardization of the packaging of equipment and materials; 5- Attention to the specificities of the mobile pre-hospital care; 6- Incentive and value the participation of the patient and family; 7- Promote the communication with the central of regulation; 8- Prevention of traumas and falls; 9- Protect the skin from additional injuries; 10- Understand the benefit of all the equipment in the ambulance. The multiple risks and their emerged combinations on the research indicate a variety of actions to be developed and stimulated, like the use of steps for the patient s safety in the mobile pre-hospital care which contributes with the aid and management of risks, reduction of mistakes, disabilities and death / A aten??o com a seguran?a dos pacientes ? importante na qualidade da assist?ncia de enfermagem e dos cuidados de sa?de. No atendimento pr?-hospitalar, estes cuidados s?o essenciais no local do evento, com prop?sito de minimizar poss?veis consequ?ncias ao indiv?duo, garantindo um atendimento precoce e adequado, com melhoria da morbidade e diminui??o da mortalidade. Estes atendimentos igualmente associam-se a riscos significativos de eventos adversos e erros graves, que podem ser diminu?dos com a conscientiza??o dos profissionais, organiza??o e qualidade da gest?o. Trata-se de estudo descritivo, transversal, de abordagem quantitativa, com o objetivo de identificar os riscos para a seguran?a do paciente no atendimento pr?-hospitalar m?vel sob a ?tica dos enfermeiros, em uma cidade do Nordeste Brasileiro. A amostra da pesquisa foi formada por 23 enfermeiros. Os crit?rios de inclus?o foram: ter no m?nimo dois anos de experi?ncia e aceitarem participar da pesquisa. A coleta de dados foi realizada em duas etapas: primeiramente coleta de fotos atrav?s do m?todo adaptado de an?lise fotogr?fica, e a segunda com a aplica??o de question?rio, dividido em duas partes: dados s?cio-profissionais e instrumento de pontua??o de fotografia digital sobre a seguran?a do paciente. Encontrou-se a predomin?ncia de enfermeiros com tempo m?dio de trabalho no atendimento pr?-hospitalar m?vel de seis anos e seis meses, na faixa et?ria de 38 a 53 anos (69,56%) e com especializa??o Lato sensu (73,91%), sendo (29,41%) em urg?ncia e emerg?ncia e (29,41%) em terapia intensiva. Possuem o Advanced Cardicologic Life Support (ACLS) (74%) e o Pre Hospital Trauma Life Support (PHTLS) (100%); conhecem a tem?tica seguran?a do paciente (91,30%). Nas fotos observou-se uma maior variabilidade de categorias (riscos) onde 44% de vari?ncia emergiu na foto 01 do estudo. As fotografias 4 e 9, com m?dias abaixo de 5, foram classificadas como muito inseguras, enquanto que as fotos 7 e 3 com m?dias acima de 7, muito seguras. Dos resultados de riscos observados para a seguran?a do paciente no atendimento pr?-hospitalar m?vel emergiram cinco categorias: organiza??o e acondicionamento de equipamentos e materiais, rotinas e especificidades no atendimento pr?-hospitalar m?vel, riscos para a administra??o de medicamentos, para traumas e para infec??o. Partindo da an?lise desses riscos foram propostos dez passos para a seguran?a do paciente no atendimento pr?-hospitalar m?vel: 1- Identificar o paciente; 2- Seguran?a relacionada ? preven??o de infec??o; 3- Seguran?a na administra??o de medicamentos; 4- Seguran?a e padroniza??o do acondicionamento de equipamentos e materiais; 5- Aten??o para as especificidades do atendimento pr?-hospitalar m?vel; 6- Incentivar e valorizar a participa??o do paciente e fam?lia; 7- Promover a comunica??o com a central de regula??o; 8- Preven??o de traumas e quedas; 9- Proteger a pele de les?es adicionais; 10- Compreender o benef?cio de todos os equipamentos da ambul?ncia. Os m?ltiplos riscos e suas combina??es emergidas no estudo indicam a multifatoriedade de a??es a serem desenvolvidas e estimuladas, como a utiliza??o de passos para a seguran?a do paciente no atendimento pr?-hospitalar m?vel que contribui como subs?dio no gerenciamento de riscos, diminui??o de erros, incapacidades e morte

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-04-06T00:41:51Z No. of bitstreams: 1 Carla Roberta Moreira Da Silva.pdf: 865329 bytes, checksum: b5f3ee55a98d4dc38ce6593deb318134 (MD5) / Made available in DSpace on 2016-04-06T00:41:51Z (GMT). No. of bitstreams: 1 Carla Roberta Moreira Da Silva.pdf: 865329 bytes, checksum: b5f3ee55a98d4dc38ce6593deb318134 (MD5) Previous issue date: 2015-12-07 / Incidents regarding the safety of the patient happen for many reasons and are increased by the inefficiency of the mechanism to register notifications. They enlighten the knowledge, the dimension and the intensity of the problem that afflict hospitals when it comes to mistakes made during the assistance. The prevention of incidents is based on legal and ethic norms and is a challenge for the World Health Organization and the responsible organs. By increasing the notifications, those in charge for the nucleus of patient safety have more information and can set strategies to avoid adverse events. The objective of this work is to present a proposal of a knowledge management model developed to increase the volume of the registrations of notifications regarding incidents of patient safety in public hospitals. To subsidize the proposal of the model, this study was exploratory and the methodology of literature review was applied. In order to complete this research, notifications of patient safety developed by a multi-professional team in 2014 at a public clinic were retrospectively analyzed. This dissertation also presented a descriptive quantitative approach, which occurred through the application of a structured questionnaire on the members of the multi-professional team of the clinic. Data found on the documental research were confronted with the questionnaire results and everything seems to show that if professionals adopted the culture of notifying, as they theoretically showed, the volume of registrations in a one year period would have been more expressive. After analyzing the collected data, a proposal of a knowledge management model was elaborated, which can collaborate with the development of more effective preventive strategies. That is, everyone can benefit from it; the patient will have a safer attendance; the professional will work more systematically; society will reduce extraordinary costs with procedures performed because of unnecessary damages. It is important that the involved people receive constant feedbacks about the benefits of their efforts when it comes to adopting the practice of notifying. / Os incidentes de segurança do paciente ocorrem por vários fatores e são potencializados pela ineficiência do mecanismo de registro de notificações. São as notificações que trazem à tona o conhecimento, a dimensão e a intensidade do problema que aflige os hospitais no que se refere a erros durante a assistência. A prevenção de incidentes é pautada em preceitos legais e éticos e é um desafio para Organização Mundial da Saúde e para os órgãos competentes. Com o aumento das notificações, os responsáveis pelo núcleo de segurança do paciente têm mais informações e podem delinear estratégias para evitar eventos adversos. O objetivo desse trabalho é apresentar uma proposta de modelo de gestão do conhecimento desenvolvido para aumentar o volume do registro de notificações de incidentes de segurança do paciente em hospitais públicos. Para subsidiar a proposta do modelo, este estudo foi exploratório e o procedimento metodológico utilizado foi o levantamento bibliográfico. Para complementar esta averiguação, foram retrospectivamente analisadas as notificações de incidentes de segurança do paciente desenvolvidas pela equipe multiprofissional em 2014 em um ambulatório público de grande porte. Esta dissertação também apresentou uma abordagem quantitativa descritiva que ocorreu mediante a aplicação de um questionário estruturado fechado aos membros da equipe multiprofissional do ambulatório. Os dados encontrados na pesquisa documental foram confrontados com os resultados do questionário e tudo indica que se os profissionais fossem tão adeptos à cultura da notificação como se mostraram em teoria, o volume de registros no período de um ano seria mais expressivo. Após a análise dos dados coletados elaborou-se uma proposta de modelo de gestão do conhecimento que pode colaborar com o desenvolvimento de estratégias preventivas mais eficientes. Neste sentido, todos poderão se beneficiar, o paciente do hospital que terá um atendimento mais seguro, o profissional que executará o trabalho de forma sistemática e a sociedade com a redução de custos extraordinários por procedimentos causados por danos desnecessários. É importante que as pessoas envolvidas na assistência recebam feedbacks constantes acerca dos benefícios de seus esforços no que se refere à adesão à prática da notificação.