Bakgrund: Dagens företagsklimat blir allt mer snabbrörliga vilket har lett fram till nya marknadsförhållanden i många branscher. Företag uppmanas att anpassa sig och finna nya sätt att konkurrera genom att anpassa sina resurser, vilket beskrivs som dynamiska färdigheter. Nyckelord är timing, hastighet och flexibilitet, vilket inte alltid är så lätt att eftersträva då det finns många krafter inom en organisation som begränsar dess flexibilitet. Syfte: Med följande bakgrund och problematik är syftet med studien att analysera hur organisationer kan gå till väga för att utveckla dynamiska färdigheter och samtidigt minimera den inneboende trögheten i en organisation. Metod och avgränsning: För att besvara följande resonemang har en fallstudie gjorts på ett svenskt företag inom hästavelsnäringen. Val av företag blev Flyinge AB där fem olika intervjuer genomfördes. Ytterligare ett företag, Hästak AB, kontaktades för att få en mer nyanseras bild av avelsbranschen i sin helhet. Resultat: En förändringsprocess är otroligt komplex då det finns många olika faktorer som påverkar dess utfall. Dynamiska färdigheter kan ses som en förändringsprocess och förändringen kan antingen vara stegvis eller kontinuerlig. Den Ideala förändringen att eftersträva är den kontinuerliga, eftersom den ses som naturlig och motverkas inte på samma sätt av de anställda som en stegvis förändring. På så vis är det enklare att vara flexibel och snabbfotad som är centrala egenskaper i dynamiska företag. Det inre motstånd som finns till förändring kan bland annat ses i organisationsstruktur och kultur. Ledaren har en viktig roll att fylla för att motverka denna tröghet. För att göra detta ska ledaren analysera vad som är problemen idag, kommunicera förändringen, samla acceptans för den samt se till att den genomförs. Balanserade styrkort kan i denna process fungera som ett kommunikationshjälpmedel. / Background: In recent years many business environments have been characterized by a fast and advanced technical development, change in demands and increased competition. The market conditions are constantly changing and because of that organizations have to find new ways to compete. This can be realized through adjustments and restructurings of the firm’s resources portfolio and it is also called dynamic capabilities. Key Words in this process are timing, speed and flexibility. Nevertheless, these elements can be hard to attain since many organizations have an internal inertia that will restrict their agility. Aim: The purpose of the study is to analyze how an organization can develop dynamic capabilities and in the same time reduce its internal inertia. Method: To answer the above reasoning a case study has been realized at a Swedish company within the sector of horse-breeding. The stud farm Flyinge AB was chosen and five different interviews were conducted. An additional interview was conducted at Hästak AB with the purpose to get a better understanding of the horse-breeding industry. Result: Change can be seen as a complex process with many different factors that affect the outcome. A dynamic capability is a process of change and it can be either episodic or continuous. The ideal form of change is continuous since it has a low level of internal inertia. The resistance to change can be seen in organizational structure and culture. To eliminate these obstacles the leader has an important role. The leader should identify the problem, come up with a strategy, communicate the new strategy/change, find acceptance for it and finally implement it. In the change process balanced scorecard can be used as an instrument for communications.

M.Tech. / There is currently a lot of research work being done to gain insight into the value proposition for IT governance frameworks and different other variables that have significant bearing on successful implementation of IT governance in South African organizations. There has however been no adequate research conducted on how Black Economic Empowerment (BEE) policy and more specifically the four significant elements of the BEE scorecard (ownership, preferential procurement, skills development and management and control) affect IT governance within South African Enterprises. The study explores BEE policy as a means of redressing past inequalities and then presents BEE challenges that influence IT governance implementation. A broad outline of the research and a conceptual framework that will assist in monitoring the effectiveness of these four elements of the BEE scorecard towards IT governance implementation are presented. The study aims at giving an improved understanding and insights about the strength of the relationship between these two variables (BEE scorecard and IT governance), both of which have a bearing on the success of businesses operating in South Africa as a third variable. Kaplan and Norton„s balanced scorecard is used to measure business success (organization performance). The adopted method of data gathering was quantitative research with extensive use of questionnaires that targeted IT professionals and practitioners closely affiliated with BEE initiatives. The findings show a weak association between BEE and successful IT governance implementation. The results also reveal IT governance maturity has advanced to well-managed level 4.The human capital and diversity in the IT workforce lag behind in progress as a result of inadequate adherence to BEE metrics. There was a strong relationship between organization performance and BEE metrics, and a very weak link between IT governance and organization performance. It is envisaged that the resulting framework arising out of this work will form a foundation for other scholars and practitioners in the IT governance field to expand on gained knowledge, espousing the creation of a compressive IT framework that does not only focus on management tools and frameworks for IT governance efficiency but embraces the social dimensions of IT governance that may inhibit or enable IT governance effectiveness.

Strategic business and IT alignment assessment is growing in importance. Different assessment methods have been used to try to pursue the complexity of this dynamic and evolutionary alignment. Despite the fact that alignment is a real problem and a challenge of utmost importance, no consensus can be found on what alignment really is, how it should be measured in the organization in practice, or what measures should be taken to maintain and improve it. Consequently, the key question about how to assess and accomplish (define, identify, measure, maintain and improve) the strategic business and IT alignment is still a great unanswered challenge for many enterprises. In this thesis work, three main research questions were formulated: how can the validity and reliability of an alignment assessment method be improved, what are the dominant topics in the area of alignment, and how to facilitate the analysis of the business and IT governance alignment based on business process simulation and balanced scorecard methods. This is a composite thesis work that includes an introduction and six papers (paper A-F). The main contributions and results of this thesis are described in published and included technical papers. In papers A and B an alternative organization-wide approach and metamodel for assessing strategic business and IT alignment are proposed. Two case studies were performed applying the proposed approach. In paper C, a prioritized diagram of the most widely accepted strategic alignment model, with the purpose of categorizing the most important topics in the research area of strategic business and IT alignment is presented. One of the relevant topics that were identified is governance. In papers D, E and F, there are presented a business process simulation approach and a balanced scorecard method in order to facilitate the assessment of the business and IT governance alignment. An illustrative example of the simulation approach is presented in an appendix of this thesis. This research work aims to improve the decision-making process for business and IT managers at different levels in an enterprise by means of increasing the level of understanding and knowledge as well as by enhancing existing models and methods, for evaluating strategic business and IT alignment. / <p>QC 20101110</p>

Актуальность выбранной темы обусловлена потребностью предприятия ООО «ПРОФХОЛОД», которое выбрало путь цифровой трансформации бизнеса. Цель трансформации – опираться на данные при разработке и принятии управленческих решений, при этом не тратить значительные ресурсы на расчет показателей. Компания ОOO «ПРОФХОЛОД» разрабатывает системы и технологии управления теплом. Является лидером Российского рынка в сфере по объему продаж сэндвич-панелей с пенополиуретаном и полиизоциануратом. Цель работы: повышение качества управленческой отчетности компании путем разработки и внедрения в компанию ООО «Профхолод» BI-аналитики на базе инструмента Microsoft Power BI. Объектом исследования является бизнес-процесс в бизнес-аналитике. Предметом исследования следует указать внедрение и разработку бизнес-аналитики в бизнес-процессы через автоматизацию отчетности компании на базе инструментов Micrasoft Power BI. Результаты работы заключается в том, что были определены понятия Бизнес-аналитики и ее основные инструменты. С практической точки зрения были автоматизированы системы отчетности в компании и тем самым бизнес-процессы на предприятие были модернизированы через внедрение BI. Научная новизна состоит в том, что проанализированы различные системы BI и подробно изучены современные функции Power BI для реализации проекта. Экономическая эффективность имеет лишь прогнозный характер и показывает по подсчетам, что система полностью окупит себя. / The relevance of the chosen topic is due to the needs of the enterprise PROFHOLOD LLC, which has chosen the path of digital business transformation. The goal of the transformation is to rely on data in the development and adoption of management decisions, while not spending significant resources on calculating indicators. LLC "PROFHOLOD" develops systems and technologies for heat management. It is the leader of the Russian market in terms of sales of sandwich panels with polyurethane foam and polyisocyanurate. The purpose of the work: improving the quality of the company's management reporting by developing and implementing BI-analytics based on the Microsoft Power BI tool in Profholod LLC. The object of study is a business process in business analytics. The subject of the study should be the implementation and development of business intelligence in business processes through the automation of company reporting based on Micrasoft Power BI tools. The results of the work lies in the fact that the concepts of Business Intelligence and its main tools were defined. From a practical point of view, the reporting systems in the company were automated and thus the business processes in the enterprise were modernized through the introduction of BI. The scientific novelty lies in the fact that various BI systems have been analyzed and modern Power BI functions for project implementation have been studied in detail. Economic efficiency is only predictive in nature and shows, according to estimates, that the system will fully pay for itself.

The goal of this diploma thesis is to analyze the customer satisfaction with services and products the company Agrotec a.s - agricultural division and propose the processes and instructions for its improvement, including financial, organizational and conductive aspects. The theoretical part is focused on costumer, his development from the first purchase, fulfilling his needs, his satisfaction and the methods for its evaluation. The practical part is describing company; where, in which way and with what results was the costumer satisfaction survey made. These indicators are shown in tables and graphs. Further the thesis continues by final evaluation of the costumer satisfaction survey and finishes by improvement proposals chapter.