There are many obstacles to survival and growth of Small, Medium and Micro Enterprises (SMMEs) dealing in services, one of which is the financial aspect. The current study evaluates how these four aspects fair with regard to SMMEs as well as how they contribute to performance. The findings from the literature review enabled the researcher identify the financial aspect as being composed of funding, financial planning, financial records maintenance, and working capital management. The findings from the primary study enabled the researcher identify working capital and funding as being the two aspects of financial aspect that contributed immensely to the performance of SMMEs in the services sector. Funding was also identified as being the biggest challenge to survival of SMMEs. / Thesis (MBA) North-West University, Mafikeng Campus, 2010

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Thesis (M.S.)--University of Delaware, 2008. / Principal faculty advisor: Robert E. Lyons, Dept. of Plant & Soil Sciences. Includes bibliographical references.

Includes bibliographical references / Compassion in organizations is researched as a three-stage process of collective noticing another's pain, empathic concern or feeling another's pain and taking action to ease their suffering, and is ascribed to the orchestration of spontaneous individual acts of compassion in accordance with specific organizational architecture. Situations with limited resources leading to resource exhaustion require further studies to address the risks and liabilities of compassion organizing (Dutton, Worline, Frost, & Lilius, 2006). South African human service organizations face resource limitations within a challenged socio-economic environment. Given these limitations, agents may experience personal distress limiting the capacity for compassion. This study examines agent capacities required for compassion capability in South African human service organizations. The research applies the ontological lens of enaction, an interpretive design, and the descriptive phenomenological method in psychology (Giorgi, 2009), adapted for human science in organizations. Data was collected, with semi-structured interviews, as concrete descriptions of experiences, from thirty-three participants, from five organizations. Eleven participants underwent multiple interviews. Intensity sampling was applied to gain understanding of information-rich cases that were intense but not extreme, maximum variation sampling to access primary themes across a range of service providers. Texts, as transcriptions of audio recordings, were analyzed applying the phenomenological reduction to search for invariant organizational behavioural meanings. Texts were read for a sense of the whole; broken down to meaning units; and transformed to phenomenological expressions of meaning. Descriptions of experiences were categorized according to empathic concern or personal distress, like experiences were grouped by organization as units of description. Units of description were compared between the organizations. The key findings were that compassion in organizations characterized by resource limitation requires special attention, particularly when agent and client share common experiences of adversity, initiating experiences of personal distress. The overcoming of personal distress requires agent capacities of individual and participatory sensemaking: identifying reaction, identifying non-verbal cues in self and other; engaging capacities of emoting, intending and urging. Sustainable practice of compassion is characterized by the intention to facilitate new sensemaking of the experience of the suffering, witnessing the suffering as well as the alleviation of suffering.

This study examines the relationship between gender roles and habitus in service industry occupations. It draws primarily from the works of Pierre Bourdieu and Judith Butler. Data includes an exploratory focus group, non-participant observations and interviews with women currently or formerly employed as bartenders, bar backs, servers, or hostesses. The main themes that emerged included how habitus is affected by views of employment, drug and alcohol use, the naturalization of gender roles, and the effect of appearance standards. This study supports previous feminist works that posit that gender as a performance, not a biological trait. Further this performance is used to navigate specific social experiences such as those in a workplace. This paper also comments on current enforcement of Title VII with reference to gender discrimination.

Title: Strategic Alliances: Performance Measurement in the Financial Service IndustrySubtitle: Case study: The Beneficial Life Insurance S.A. and Microfinance Institutionsin CameroonAuthors: Chi Jonathan Dze & Anouar SoldiSupervisor: David GilbertBackground: Due to the globalization, companies choose different strategies in order tosurvive. Some run towards the vertical integration in order to control the wholeproduction process, others outsource in order to reduce the productions costs, others gofor strategic alliances aiming to strengthen their market positions by bringing the lackedresources and competencies.Aims: To find a defined combination and set of factors that lead to the success of thiskind of partnerships, and to cover the lack of inexistence of one vision of measuring thesuccess of strategic alliances, especially in the service industry.Definition: We find in Varadarajan and Cunningham (1995) that strategic alliances aredefined as "the pooling of specific resources and skills by the cooperating organizationsin order to achieve common goals, as well as goals specific to the individual partners".Completion and Results: The success factors of strategic alliances in general aredifficult to be concretely measured. Still, we managed to find a model that can be usedby these companies as a guideline for the evaluation.Search terms: Strategic alliances, collaboration, success measurement, success factors,service industry

The company A in this article is a Household Service company. The industry in Taiwan presents a perfect competition. It¡¦s very difficult to compete in this situation. The Household Service of Taiwan is an emerging industry in the past decade and there were only few studies on it. In this study, I will try to discuss Household Services of Taiwan through the marketing and competition strategies. This study is using case study, the results are listed below: 1.The Household service industry in Taiwan mostly concentrated in three major metropolitan areas, especially in Taipei. 2.The ¡§Training¡¨ is the core competence of all the Taiwan¡¦s Household Service companies. 3.The overall company¡¦s marketing capabilities in Taiwan Household Service Companies, as opposed to the Japan¡¦s Household Service Companies is relatively insufficient. 4.The suggestion to the company is the need to take more cooperation with other industrial sectors, and the development of the new products (services).

Vocational & Technology education is playing an extremely important role in the process of economic development of our country ; And the employed population of service industry has already exceeded 57% of total employed population.It shows that the economy of our country moves toward regarding service industry as the development structure continuously. Human resources quality is the important topic always , so as the demand of talents of service industry increase, how does the education system trains out available talents for the demand of employing unit, and avoid the unbalanced phenomenon between the supply and demand of talents ? This research adopt the case study of quality research, discussed to the mode of cooperative education l of Vocational & Technology Institute and the service industry by depth interview. In the Vocational & Technology Institute and service industry which have already gone on cooperative education, to collect their experience of implementation ,the way of deplay, and their difficulties . And,to provide the objective appraisal and the reference for self-criticism . This research tried to probed into the cooperative education of the service industry from two different views,one is from the side of school education,another is from the enterprise. We gather all information for analyzing results to catch main conclusions as follow: 1. Settle students position: It is necessary to settle students as the first-line supervisor enterprise. 2. Salaries and benefits: The capital-market can present the wages competitiveness of each enterprise , the level of the wages is not the only factor which students choose the enterprise. 3. Training : The school should focus on the continuity of course between practice experience and the theoretical foundation . And enterprises should rely mainly on entering training , basic unit training , management training , and can participate in school's planning , make students not divorced from industry . 4. Development : In performance appraisals , both sides can function as the annual coordination committee for common understanding , and understand that the training of the other side is required, then reach the real training goal. 5. Set up and maintain Cooperation: The initiative development for new cooperation target is important. And, keep the position of neutrality, fast handling problem upon the position of neutrality is the only effective means which maintains the relation of both sides. 6. Cooperative difficulty: The school should emphasize it¡¦s characteristic, in order to increase new students; Enterprise should set up company's advantage , attract talents to join; And the support of the CEO is particularly important inside enterprises.

Biotechnology industry is a typical knowledge economy, whose value focuses on the development and research and it provides essential assistance for the process of development and research, which is a needful step for whole biotechnology industry. Many suppliers encounter difficulties of running thanks to the competitive stress from foreign traders and medium suppliers, and also thanks to industrial fluctuant Though there are various factors inside, it is true that many small suppliers are inferior to operating marketing strategies to promote ontic competition. When the biotechnology service does the sell, using the self¡¦s basic characteristic for the basis and making use of the proper marketing strategy to reach the efficiency. Then, carving industry development market in one further step, it will create the vintage benefit of the whole. According to the document and the discussion of the case company marketing strategy, the key factors of the successful business marketing are included: 1. Quality of the production 2. Quality of the service 3. The timber of salespersons and the saleskill of salespersons. 4. Relationship marketing If the laboratory equipment distributorship controls the four factors mentioned above, and considers the operated spirit of the enterprise and market orientation, it will seize the unique compete ascendance of the industry. ¡@¡@ key word¡G Biotechnology service industry, Marketing strategy, Relationship marketing

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