Now, private and public service industries accounted for 68%GDP. It's almost the same as developed countries. Further, the service industries will be more and more important in Taiwan. Because, a service marketing and management filed has evolved that views the management of service firms differently from the management of manufacturing firms, the HRM of service industries is also different from that of manufacturing firms. In this article, I propose that ¡§HR practices¡¨ would yield increased¡§organization performance",and get increased ¡§organization performance¡¨through the fit of ¡§corporate strategy¡¨. In this article, the questionnaires were summarized the studies about HRM practice and corporate strategies in the service. Then, I implemented the empirical survey. The sample were the service firms that having sustainable competitive advantage. The survey had a response rate of 29 per cent, with a useable sample of 80 establishments. I examine the data using hierarchical regression, ANOVA analysis. In the article, the empirical survey shows that: 1. HR practices in service firms are of seven factors: (1) self-directed team operation (2) To use technologies or software to support employees's tasks. (3) To value employee security (4) multiple and elaborate assessment policy (5) the selection of preferring the candidates that having high skills and knowledge. (6) To value the training, coaching and mentoring. (7) The incentive policies depend on the performance. 2. There is a positive relationships and effect between HR practices and organization performance. 3. Differences of human resource management practices due to the differences of organization performance. 4. The corporate strategy has the moderating effects on the relationship between human resource management practices and organization performance. The main contribution of this article is that I try to discover the relationship between HR practices and organization performance through the two perspectives: universalistic perspective and contingency perspective. I find out the core HR practices and the HR practices that fit the corporate strategy.

Abstract Low wage is seemed to be the powerful weapon of the firms in China and Southeast Asia. Many traditional and high-tech firms started to build the manufacturing base in those places. The condition causes the gap in our industry structure. In order to improve the industry level and national competitiveness of Taiwan, information service industry, which has the features both from high-tech and service industry, plays an important role during the process. Location expresses the spatial distribution and accumulative behavior of the firms. Lack of researches about the location choice behaviors of information service industry is the reason why I choose the topic. Analytic Hierarchy Process (AHP), which has the characteristic with multi-criteria, indefinite, group decision-making, qualitative, is the method what I use in this research. Analyzing the questionnaire, the sequence from high to low of the priorities of the locational choice factors is: market factors, industrial relevance factors, policy factors, environment factors and cost factors. The results what we found in the research are listed below: 1.Comparing with traditional manufacturing industry, cost factor is not as important as before for information service industry. 2.Why information service industry firms think highly of industrial relevance factors and policy factors is inherited from the high-tech industry. 3.Why information service industry firms think highly of market factors is inherited from the service industry. 4.The result, which makes us surprised very much, is that information service industry does not emphasize the agglomeration effect of the firms. It maybe means that the need of building a science park may not be caused by the benefit of agglomeration.

Traditionally, customers of the airline and travel agent service industries only interacted with the agents at the travel office. The internet travel services have taken off rapidly. This industry is becoming very large for the suppliers, employees, sales and final users and this is going to be the main method for travel services. Corporate partners working together can cover the production disadvantages. My travel and airline research focuses on the co-opetition relationship. Airline websites and travel websites working together can develop a strength in online transactions. Developing a strategy together results in a huge economic effect. My research methods use my travel service company, Comfort Travel Services (Cola Tours), as an example. I spoke to a variety of Taiwanese airline managers to find out how we can work together. Through analysis we can plan production and plan sales and hope to make a bright future. The conclusions from my research are as follows: 1.Airlines rely on travel agencies for more than 90% of its business. This is a big example of corporate partners working together. 2.Travel services should diversify its internet services to more easily satisfy the customers¡¦ needs. 3.Travel agent websites serve the purpose of promoting and strengthening the skills of the agents which increases the volume of business 4.Electronic commerce relationships can be used for prosperous growth. 5.Airlines B2B can help travel agents in smoothing the flow of travel business and business standardization. 6.Direct flights to China bring a new business opportunity and further co-opetition relationships should be explored. 7.Market changes, combined with useful and positive planning, personal development and positive cycles achieve resource sharing and creates bilateral development of each brand.

The information service industry keeps growing up in Taiwan in recent years. Many local companies of information service follow this trend as well. Management Control System (MCS) is one of the most important factors to make organization grow stably when it develops from star stage to mature stage. So that this research adopts the approach of case study to interview four vice presidents, who are in charge of four different departments in the case company that is leading in information service industry. This research intends to analyze the characteristics of MCS of the case company through deep exploratory case study. Then it will discuss over the differentiation between literature review and real interview. Finally, this research will propose conclusions and suggestions to the domestic companies that want to design and implement MCS. This research analyzes the characteristics of MCS by degree of formalization, participation, communication and information sophistication. The objectives of this research are as follows: 1¡BTo comprehend the characteristics of MCS of information service industry. 2¡BTo compare the difference between different departments in case company. 3¡BTo analyze the relationship between MCS and organization life cycle. The conclusion shows information service industry that belongs to Professional Service can also adopt bureaucratic MCS which is like Mass Service. It depends on the task whether can be identify cleanly. Key Words: management control system, information service industry, scorecard, organization life cycle.

<p>In twenty-first century, the industry competes heavily. Entrepreneurs try to use technology to develop their business. However, using technology generates high costs. So companies need to find a new way to survive by using the existing resources to gain maximum benefit. Knowledge management is one of interesting alternatives as it can deliver competitive advantage such as greater competencies and synergy, more balanced decisions and less errors, more creativity and innovation, broader collaboration and knowledge sharing, and easier links to expertise and deeper understanding.</p><p>This paper deals with various aspects of knowledge management particularly concentrating on knowledge sharing in service industry. Issues in the context of different data sources and the research with qualitative methodology create the in-depth knowledge to understand how to do knowledge work for gaining competitive advantage. The emphasis is placed on analysis and evaluation of problems and barriers of both cases as applied from all data collection.</p><p>In the paper, each chapter has the following set-up. Chapter 2 highlights methodology. The qualitative approach has been used to obtain information and provide data analysis. A complete analysis of knowledge management has been developed by using a case study method with secondary data to analyze how service industry uses knowledge management to manage in its sector. Chapter 3 gives theoretical frame of reference. The definitions of knowledge and culture are explained. Problems and barriers of knowledge sharing are also presented. Chapter 4 gives analysis. Conclusion is presented in the final chapter. The findings show that to improve service and customer satisfaction, the industry has to find out and use knowledge management appropriately. Knowledge management helps reducing time to find information and sharing decision making. For the last part, the discussion and recommendation from culture and knowledge affecting knowledge management in the companies has been reported. Because of the time limitation of the study, the paper focuses only on the section of service industry. An area for further study would be using other research methods such as interview to gain more in-depth understanding and survey to increase reliability and validity of this topic.</p>

The purpose of this study is to investigate CSR’s effect on brand image in order to increase the understanding of CSR as a marketing tool, within the service industry. The research questions of the study are “How does a service-based company’s involvement in CSR as a marketing strategy affect the brand image? And how do the different CSR dimensions affect the brand image?” This study has a positive and deductive approach with a cross sectional design. The quantitative method chosen was a questionnaire, more precisely.  More specifically, a self-completion survey was conducted on a sample of 73 hotel guests living in a CSR friendly hotel in Malmo, Sweden.

Competitive advantage has received considerable attention. Few studies have however chosen a holistic approach taking multiple aspects and organisational levels into consideration. This research has the goal of filling parts of this void. The aim is to deepen the understanding of competitive advantage in the service industry by analysing how alignment of strategy, control and organisation structure on multiple organisational levels impacts competitive advantage of a service company over a long period of time. Based on the idea of multiple factors and the importance of connecting different levels with each other, including production level, a framework for the service industry is developed based on the ideas of Nilsson and Rapp (2005). The framework is used to analyse the rich data gathered in a longitudinal case study of an insurance group embracing the environmental changes and the choices taken as well as the resulting competitive position. According to the analysis, the Insurance Group is not ensuring an overall coordination of its activities, although there is a fit among some dimensions. The level of misalignment increased over the time, as a result of changes in the environment and less than consistent management decisions. Although the Insurance Group has been profitable and increased its market share since its foundation, the competitive advantage, measured as performance compared to market average, decreased. The declining performance combined with the increasing level of misalignment supports the assumed importance of reaching a consistent positioning among strategy, control and organisational structure. It can therefore be presumed that strategic congruence, integrated control and coherent organisational structure influence competitive advantage. However, due to the semi-protected insurance market the effects are weaker than they probably would have been in a more competitive and unpredictable market. The Insurance Group inherited valuable and unique resources at its foundation. Their apparent stable value ensures the Insurance Group a competitive advantage, although no activities are undertaken to strengthen or even to maintain them. It can therefore be concluded that an integrated approach of competitive advantage where both positioning framework and valuable resources are used as complementarities seems to be beneficial when competitive advantage is studied. / Strategy, Control and Competitive Advantage

Thesis (M.S.C.I.T.)--Regis University, Denver, Colo., 2006. / Title from PDF title page (viewed on Aug. 30, 2006). Includes bibliographical references.

In the fall of 2017 women all over the world were united in a joint call on social media in the fight against sexual harassment. #metoo broke the silence about how women are being sexually harassed and undermined at home and in the workplace. The purpose of this study is to analyze and compare the stories published by women in the so-called #metoo-petitions on sexual harassment and undermining in the workplace. The study is limited to only examining the service- and the technology industry. Previous research shows the unequal working conditions and the vulnerability that women face daily in the service industry. In the technology industry, the hierarchies and stereotypes used to undermine women are brought to light. Based on a qualitative comparative text analysis, we have analyzed and compared these stories based on gender power theories and gender perspectives. The results show how women in the service industry are primarily exposed to sexual harassment while women in the technology industry are also subject to undermining in shape of vertical gender segregation and methods of exclusion. Common to both service- and the technology industry, based on our material, is that the women feel the lack of support from management when they report incidents of offensive treatments. / <p>2018-09-02.</p>

Supply-chain management is the practice combining theory from logistics, operations management, production management and inventory control. Therefore, it is often associated exclusively with manufacturing or materials management industries. Application of supply-chain management to other industries often results in implementations that do not satisfy the needs of the involved enterprises. To improve the implementation of supply-chain solutions outside of the materials management and manufacturing industries there is a need for industry specific standards. One industry sector in need of a standard is the services industry. The current problem facing the services sector is the inability to adapt current frameworks to the provisioning of a service. Provisioning a service translates into the supply-chain for the services industry since it influences the services supply and demand. A solution to the problem is development of a supply-chain standard specific to the provisioning of a service. Objectives of the research are to define comprehensively, a new services supply-chain model that is applicable to the United States government classification of a service and to ensure the scalability and integration capability of the model. To satisfy these objectives, it is necessary to understand the characteristics describing the services supply-chain process. The characteristics are the input into deriving the processes and terminology of the generalized services supply-chain. Terminology and processes are then used to create a supply-chain framework using input from the Supply-Chain Council's Supply-Chain Operations Reference (SCOR) model. SCOR provides a foundation for describing the processes and defining the terminology in an already accepted format. A final verification of the model by industry experts insures conceptually that the framework is applicable to the current problem. This research developed a three-level framework similar in structure to the SCOR framework. Presentation of the framework is a specification that defines and sequences the processes for implementation. A detailed case study applies the model using the framework and the definition of a comprehensive supply-chain.