The Master thesis deals with the Riskmanagement in Service Center Organizations and its implementation. The thesis show in detail how Service Center Organizations are working and where and how Risk management has to be implemented. The thesis analyzes the differences in organizing Risk management in the stage of implementation of the Service Center Organization and afterwards. The first part of the Master thesis is theoretical and is devoted to Risk management and the origin of Service Center Organizations. The autor stresses the differences of Service Center Organization, Centralization and Outsourcing. The second part of the thesis demonstrates the typical processes in Service Center Organizations and how Risk management is applied. In the third part the findings are presented as the differences in Risk managent during implementation and afterwards as well as additional findings are presented.

Background and problem The Student union and Länsförsäkringar in Jönköping has an agreement that provides students at Jönköping university with subsidized insurances. The fact that none of the mentioned parties knows what the insurance market at Jönköping university actually looks like makes this an interesting field to study. This thesis will aim to provide the parties with a map of this insurance market and increased knowledge about how students think and behave regarding insurences. Purpose The overall purpose of this thesis is to increase the knowlegde about students’ buying behavior regarding insurences. We will also investigate if there are uninsured students at Jönköping university and quantify that amount. Furthermore, we will examine if there are any differences between insured and uninsured students that could be possible explanations for the students behavior. Method We have used quantative phone interviews to map the insurence market and two qualitative focus group interviews to fulfill the rest of our purpose. Theoretical framework The most of the theory in this thesis is fetched from the area of consumer behavior, but is complemented by theory about financial services. Conclusion 6,7 percent of the students were uninsured and we found a number of different variables that provide differences in how insured and uninsured students behave. These variables are: influences, percived social pressure, percived knowledge, trust for the insurance providers, view on risks and service intangibility. We found that a lack of a percieved need is an important cause that some student is uninsured. We also identified a number of different situations where students are easier to affect. These situations are: school start, moving away from home, quit school, house building and starting a family. / Bakgrund och problem Studentkåren och Länsförsäkringar i Jönköping har ett samarbete som går ut på att erbjuda studenthemförsäkring till studenter på Högskolan i Jönköping. Dock vet ingen av dessa intressenter hur försäkringsmarknaden ser ut. Detta gör det intressant att kartlägga försäkringsmarknaden på högskolan samt att försöka öka förståelsen för hur studenter tänker och beter sig i försäkringssammanhang. Syfte Det övergripande syftet med den här uppsatsen är att öka förståelsen för studenternas köpbeteende i hemförsäkringssammanhang. Vi vill också undersöka om det finns oförsäkrade studenter på Högskolan i Jönköping, kvantifiera andelen och utreda om det finns skillnader mellan försäkrade och oförsäkrade studenter som kan vara tänkbara orsaker till de val som studenter gör. Metod Vi har använt oss av telefonintervjuer av kvantitativ karaktär i syfte att kartlägga försäkringsmarknaden vid högskolan och av fokusgruppsintervjuer av kvalitativ karaktär för uppfylla den resterande delen av vårt syfte. Teoretiskt ramverk Teorin i denna studie är framförallt hämtad från området konsumentköpbeteende men kompletteras också med teorier från området finansiella tjänster. Slutsats 6,7 procent av studenterna på Högskolan i Jönköping saknade hemförsäkring och det påträffades många variabler som utgör skillnader mellan försäkrade och oförsäkrade studenters köpbeteende. Dessa variabler är influenser, upplevelse av socialt tryck, upplevd kunskap, förtroende för försäkringsbolag, syn på risker och upplevelse av immaterialitet. Studien fann också att en avsaknad av upplevt behov är en viktig orsak till att studenter i vissa fall är oförsäkrade. Vi har även identifierat vissa situationer där möjligheten att påverka studenter angående hemförsäkringar är större, till exempel när studenterna börjar högskolan, flyttar hemifrån, slutar studierna, köper hus samt bildar familj.

<p>Background and problem</p><p>The Student union and Länsförsäkringar in Jönköping has an agreement that provides students at Jönköping university with subsidized insurances. The fact that none of the mentioned parties knows what the insurance market at Jönköping university actually looks like makes this an interesting field to study. This thesis will aim to provide the parties with a map of this insurance market and increased knowledge about how students think and behave regarding insurences.</p><p>Purpose</p><p>The overall purpose of this thesis is to increase the knowlegde about students’ buying behavior regarding insurences. We will also investigate if there are uninsured students at Jönköping university and quantify that amount. Furthermore, we will examine if there are any differences between insured and uninsured students that could be possible explanations for the students behavior.</p><p>Method</p><p>We have used quantative phone interviews to map the insurence market and two qualitative focus group interviews to fulfill the rest of our purpose.</p><p>Theoretical framework</p><p>The most of the theory in this thesis is fetched from the area of consumer behavior, but is complemented by theory about financial services.</p><p>Conclusion</p><p>6,7 percent of the students were uninsured and we found a number of different variables that provide differences in how insured and uninsured students behave. These variables are: influences, percived social pressure, percived knowledge, trust for the insurance providers, view on risks and service intangibility.</p><p>We found that a lack of a percieved need is an important cause that some student is uninsured. We also identified a number of different situations where students are easier to affect. These situations are: school start, moving away from home, quit school, house building and starting a family.</p> / <p>Bakgrund och problem</p><p>Studentkåren och Länsförsäkringar i Jönköping har ett samarbete som går ut på att erbjuda studenthemförsäkring till studenter på Högskolan i Jönköping. Dock vet ingen av dessa intressenter hur försäkringsmarknaden ser ut. Detta gör det intressant att kartlägga försäkringsmarknaden på högskolan samt att försöka öka förståelsen för hur studenter tänker och beter sig i försäkringssammanhang.</p><p>Syfte</p><p>Det övergripande syftet med den här uppsatsen är att öka förståelsen för studenternas köpbeteende i hemförsäkringssammanhang. Vi vill också undersöka om det finns oförsäkrade studenter på Högskolan i Jönköping, kvantifiera andelen och utreda om det finns skillnader mellan försäkrade och oförsäkrade studenter som kan vara tänkbara orsaker till de val som studenter gör.</p><p>Metod</p><p>Vi har använt oss av telefonintervjuer av kvantitativ karaktär i syfte att kartlägga försäkringsmarknaden vid högskolan och av fokusgruppsintervjuer av kvalitativ karaktär för uppfylla den resterande delen av vårt syfte.</p><p>Teoretiskt ramverk</p><p>Teorin i denna studie är framförallt hämtad från området konsumentköpbeteende men kompletteras också med teorier från området finansiella tjänster.</p><p>Slutsats</p><p>6,7 procent av studenterna på Högskolan i Jönköping saknade hemförsäkring och det påträffades många variabler som utgör skillnader mellan försäkrade och oförsäkrade studenters köpbeteende. Dessa variabler är influenser, upplevelse av socialt tryck, upplevd kunskap, förtroende för försäkringsbolag, syn på risker och upplevelse av immaterialitet.</p><p>Studien fann också att en avsaknad av upplevt behov är en viktig orsak till att studenter i vissa fall är oförsäkrade. Vi har även identifierat vissa situationer där möjligheten att påverka studenter angående hemförsäkringar är större, till exempel när studenterna börjar högskolan, flyttar hemifrån, slutar studierna, köper hus samt bildar familj.</p>

O câncer pediátrico é raro em números absolutos, porém quando comparado às incidências em adultos vem apresentando aumento nas taxas de incidência, exigindo um preparo do sistema de saúde para acompanhamento. Este acompanhamento não pode ser igual ao do adulto, visto que crianças possuem diferenças fisiológicas nas diferentes faixas etárias pediátricas. Sendo assim, estudos de utilização de medicamentos são importantes nesta população, a fim de promover o uso racional dos mesmos, bem como, garantir seu uso seguro e uma terapêutica eficaz. O presente estudo tem por objetivo avaliar as prescrições de antineoplásicos, na unidade de oncologia pediátrica de um hospital universitário de Porto Alegre, identificando os protocolos mais utilizados, e posteriormente contextualizando-os com o preconizado no referencial teórico. Foi realizado um estudo transversal prospectivo envolvendo internações realizadas na unidade de oncologia pediátrica do Hospital de Clínicas de Porto Alegre (HCPA). Foram analisadas 274 internações, das quais 40 eram primeira internação e 234 reinternações. A maioria dos pacientes tinha idade de 0 a 10 anos, uma discreta prevalência do sexo masculino, de raça/cor branca, residentes na mesorregião metropolitana. A principal forma de financiamento das internações foi o público, e a principal causa de internação foi o tratamento, sendo o mais frequente o quimioterápico. Foram analisados os protocolos utilizados durante as internações de pacientes com diagnóstico de Leucemia Linfocítica Aguda, Retinoblastoma e Sarcoma de Ewing. Os protocolos são conjunto de regras criadas a partir de grupos cooperativos ou da indústria farmacêutica, permitindo um maior conhecimento sobre os medicamentos utilizados na pediatria. A oncologia pediátrica com sua particularidade de ser uma doença culturalmente ligada ao óbito possui maior facilidade de estudos deste porte. Porém, ainda são necessários mais estudos de utilização destes medicamentos, a fim de agregar conhecimento aos protocolos de tratamento. / Pediatric cancer is rare in absolute numbers, but when compared to the incidence in adults has shown an increase in incidence rates, requiring a prepared system health for following. Pediatrics treatment can’t be the same as that of adults, because children have different physiological differences in pediatric age groups. Studies of medication use in this population are very important in order to promote the rational use of drugs, as well as to guarantee their safe use and effective therapy. The present study aims to evaluate the anticancer prescriptions in pediatric oncology unit of a university hospital in Porto Alegre, identifying the most used protocols, and contextualizing them later with the recommendations in the theoretical framework. A prospective cross-sectional study involving hospital admissions in the pediatric oncology unit of the Hospital de Clínicas de Porto Alegre (HCPA) was performed. We analyzed 274 admissions, which 40 were first admission and 234 were readmissions. These admissions most patients were aged 0 to 10 years, white race, a slight male prevalence, residing in Metropolitan Mesoregion. The financing the hospital admissions was public, and the maining cause of hospitalization was treatment, the most frequent being the chemotherapy. We analyzed the protocols used during the admissions of patients diagnosed with Acute Lymphocytic Leukemia, Retinoblastoma and Ewing's Sarcoma. Protocols are studies that allow a greater knowledge about medicines for pediatric use. The pediatric oncology with its characteristic of being a disease has culturally linked with death ease of studies of this size. However, more studies of medication use are still needed to use these drugs in order to knowledge to the treatment protocols.

O câncer pediátrico é raro em números absolutos, porém quando comparado às incidências em adultos vem apresentando aumento nas taxas de incidência, exigindo um preparo do sistema de saúde para acompanhamento. Este acompanhamento não pode ser igual ao do adulto, visto que crianças possuem diferenças fisiológicas nas diferentes faixas etárias pediátricas. Sendo assim, estudos de utilização de medicamentos são importantes nesta população, a fim de promover o uso racional dos mesmos, bem como, garantir seu uso seguro e uma terapêutica eficaz. O presente estudo tem por objetivo avaliar as prescrições de antineoplásicos, na unidade de oncologia pediátrica de um hospital universitário de Porto Alegre, identificando os protocolos mais utilizados, e posteriormente contextualizando-os com o preconizado no referencial teórico. Foi realizado um estudo transversal prospectivo envolvendo internações realizadas na unidade de oncologia pediátrica do Hospital de Clínicas de Porto Alegre (HCPA). Foram analisadas 274 internações, das quais 40 eram primeira internação e 234 reinternações. A maioria dos pacientes tinha idade de 0 a 10 anos, uma discreta prevalência do sexo masculino, de raça/cor branca, residentes na mesorregião metropolitana. A principal forma de financiamento das internações foi o público, e a principal causa de internação foi o tratamento, sendo o mais frequente o quimioterápico. Foram analisados os protocolos utilizados durante as internações de pacientes com diagnóstico de Leucemia Linfocítica Aguda, Retinoblastoma e Sarcoma de Ewing. Os protocolos são conjunto de regras criadas a partir de grupos cooperativos ou da indústria farmacêutica, permitindo um maior conhecimento sobre os medicamentos utilizados na pediatria. A oncologia pediátrica com sua particularidade de ser uma doença culturalmente ligada ao óbito possui maior facilidade de estudos deste porte. Porém, ainda são necessários mais estudos de utilização destes medicamentos, a fim de agregar conhecimento aos protocolos de tratamento. / Pediatric cancer is rare in absolute numbers, but when compared to the incidence in adults has shown an increase in incidence rates, requiring a prepared system health for following. Pediatrics treatment can’t be the same as that of adults, because children have different physiological differences in pediatric age groups. Studies of medication use in this population are very important in order to promote the rational use of drugs, as well as to guarantee their safe use and effective therapy. The present study aims to evaluate the anticancer prescriptions in pediatric oncology unit of a university hospital in Porto Alegre, identifying the most used protocols, and contextualizing them later with the recommendations in the theoretical framework. A prospective cross-sectional study involving hospital admissions in the pediatric oncology unit of the Hospital de Clínicas de Porto Alegre (HCPA) was performed. We analyzed 274 admissions, which 40 were first admission and 234 were readmissions. These admissions most patients were aged 0 to 10 years, white race, a slight male prevalence, residing in Metropolitan Mesoregion. The financing the hospital admissions was public, and the maining cause of hospitalization was treatment, the most frequent being the chemotherapy. We analyzed the protocols used during the admissions of patients diagnosed with Acute Lymphocytic Leukemia, Retinoblastoma and Ewing's Sarcoma. Protocols are studies that allow a greater knowledge about medicines for pediatric use. The pediatric oncology with its characteristic of being a disease has culturally linked with death ease of studies of this size. However, more studies of medication use are still needed to use these drugs in order to knowledge to the treatment protocols.

O câncer pediátrico é raro em números absolutos, porém quando comparado às incidências em adultos vem apresentando aumento nas taxas de incidência, exigindo um preparo do sistema de saúde para acompanhamento. Este acompanhamento não pode ser igual ao do adulto, visto que crianças possuem diferenças fisiológicas nas diferentes faixas etárias pediátricas. Sendo assim, estudos de utilização de medicamentos são importantes nesta população, a fim de promover o uso racional dos mesmos, bem como, garantir seu uso seguro e uma terapêutica eficaz. O presente estudo tem por objetivo avaliar as prescrições de antineoplásicos, na unidade de oncologia pediátrica de um hospital universitário de Porto Alegre, identificando os protocolos mais utilizados, e posteriormente contextualizando-os com o preconizado no referencial teórico. Foi realizado um estudo transversal prospectivo envolvendo internações realizadas na unidade de oncologia pediátrica do Hospital de Clínicas de Porto Alegre (HCPA). Foram analisadas 274 internações, das quais 40 eram primeira internação e 234 reinternações. A maioria dos pacientes tinha idade de 0 a 10 anos, uma discreta prevalência do sexo masculino, de raça/cor branca, residentes na mesorregião metropolitana. A principal forma de financiamento das internações foi o público, e a principal causa de internação foi o tratamento, sendo o mais frequente o quimioterápico. Foram analisados os protocolos utilizados durante as internações de pacientes com diagnóstico de Leucemia Linfocítica Aguda, Retinoblastoma e Sarcoma de Ewing. Os protocolos são conjunto de regras criadas a partir de grupos cooperativos ou da indústria farmacêutica, permitindo um maior conhecimento sobre os medicamentos utilizados na pediatria. A oncologia pediátrica com sua particularidade de ser uma doença culturalmente ligada ao óbito possui maior facilidade de estudos deste porte. Porém, ainda são necessários mais estudos de utilização destes medicamentos, a fim de agregar conhecimento aos protocolos de tratamento. / Pediatric cancer is rare in absolute numbers, but when compared to the incidence in adults has shown an increase in incidence rates, requiring a prepared system health for following. Pediatrics treatment can’t be the same as that of adults, because children have different physiological differences in pediatric age groups. Studies of medication use in this population are very important in order to promote the rational use of drugs, as well as to guarantee their safe use and effective therapy. The present study aims to evaluate the anticancer prescriptions in pediatric oncology unit of a university hospital in Porto Alegre, identifying the most used protocols, and contextualizing them later with the recommendations in the theoretical framework. A prospective cross-sectional study involving hospital admissions in the pediatric oncology unit of the Hospital de Clínicas de Porto Alegre (HCPA) was performed. We analyzed 274 admissions, which 40 were first admission and 234 were readmissions. These admissions most patients were aged 0 to 10 years, white race, a slight male prevalence, residing in Metropolitan Mesoregion. The financing the hospital admissions was public, and the maining cause of hospitalization was treatment, the most frequent being the chemotherapy. We analyzed the protocols used during the admissions of patients diagnosed with Acute Lymphocytic Leukemia, Retinoblastoma and Ewing's Sarcoma. Protocols are studies that allow a greater knowledge about medicines for pediatric use. The pediatric oncology with its characteristic of being a disease has culturally linked with death ease of studies of this size. However, more studies of medication use are still needed to use these drugs in order to knowledge to the treatment protocols.

1 Mgr. Hana Králová Charles University in Prague, Faculty of Arts THE AUSTRO-HUNGARIAN FOREIGN SERVICE BETWEEN 1868-1918 Abstract Emerging from the reforms of the second half of the 18th century, the body of loyal civil servants gradually transformed itself into an efficient bureaucratic machine, which fully ensured the operation of the multinational Habsburg Monarchy until its disintegration. For many, a position within the civil service went hand in hand with attaining a certain prestige and rank within society, although the financial situation of lower and even mid - ranking civil servants was problematic at best. The foreign service, especially its diplomatic and central administration branch, undoubtedly ranked among the most prestigious parts of the civil service. Candidates, apart from being required to have the necessary level of educational attainment, were subject to a rigorous selection process focusing especially on their language skills. The diplomatic service also maintained its exclusivity by requiring candidates to provide proof of sufficient income, which limited access to candidates from among the wealthy elite, that is especially from among the traditional and new nobility a s well as from among the well-off individuals of bourgeois descent. The research has, however, also shown that...

Bränder som innefattar många drabbade eller ger stor förstörelse är oftast de som blir mest omtalade. Efter händelsen sker ett omfattande utredningsarbete för att förelägga hur det som inte fick hända kunde ske. Utredningen beskriver även räddningstjänstens val av metod och taktik för att kunna nyttja detta för framtida insatser. Vad som däremot lätt glöms bort är de insatser då räddningstjänstens arbete får god effekt och resulterar i att olyckans skada begränsas. Detta examensarbete kommer beröra just dessa händelser av brand i bostad, då räddningstjänstens arbete får den effekt som eftersträvas, det vill säga arbetet har lett till en lyckad insats. Arbetet kommer därefter belysa vilka faktorer som legat till grund för att insatsen blivit lyckad, så kallade framgångsfaktorer. Syftet med arbetet är att identifiera framgångsfaktorer vid lyckade insatser för brand i bostad. Framgångsfaktorerna ska ligga till grund för att skapa ett utvecklingsunderlag berörande metod- och taktikval inom räddningstjänsten. För att göra detta krävs en tydlig definition av innebörden av en lyckad insats. Utifrån syftet har följande frågeställningar formulerats: Vad innebär att en insats är lyckad? Vad innebär framgångsfaktorer för operativa insatser vid brand i bostad? Vilka framgångsfaktorer kan identifieras inom de utvalda insatserna och hur kan de identifieras, finns det gemensamma? Hur kan framgångsfaktorer nyttjas? Metoderna som tillämpats är kvalitativa intervjuer och granskning av bland annat händelserapporter från utvalda insatser av brand i bostad. Ansvarigt befäl för samtliga händelser tillfrågades att delta som respondenter till intervjustudien. Intervjufrågorna är framtagna med avsikt att besvara rapportens tre frågeställningar. Arbetet ger ett resultat som beskriver följande framgångsfaktorer för brand i bostad: Riktig och tillräcklig information i ett tidigt skede Ett snabbt motiverat agerande för att direkt slå ner branden Yttre faktorer som räddningstjänsten inte kan påverka: Agerande av utomstående innan räddningsinsatsen påbörjats Byggnadens utformning Brandens placering Delegera ansvar och uppgifter Ett tydligt definierat mål som samtliga eftersträvar Utbildning och kunskap, tidigare erfarenheter, nya metoder Tillgängliga resurser Ha god kvalitet vid omhändertagande av de drabbade, såväl på plats som efteråt Samverkan mellan berörda aktörerHa en helhetssyn över situationen och samtliga aktörers behov Ha förståelse för olika aktörers perspektiv av situationen Ha ett gemensamt språk mellan aktörer för att undvika missförstånd Dela information mellan inblandade aktörer för att undvika dubbelarbete Slutligen belyser arbetet hur räddningstjänstens kunskapsutbyte ser ut i dagsläget.