This dissertation examines the role of social media in the communication process of small and medium-sized enterprises (SMEs). Based on communication and social media theories, this study examines how small and medium-sized enterprises incorporate social media in their marketing and communication strategy. As a result, this study concludes that social media has an important role in the communication process of SMEs. The study shows, that to increase a two-way communication via social media, SMEs must focus more on enabling interactions, to collect responses and feedback. A professional appearance on the platforms has been considered as crucial. The results additionally show that SMEs recognize space and need for improvement of their social media skills. The integration of social media into the overall concept differs among the cases. A major obstacle can be found regarding the detection of target groups on social media. Moreover, a lack of strategic orientation can be found in terms of social media goals and budgets, as well as performance measurement.

The literature on knowledge economies does not offer analysis specific to medium-sized cities despite their distinct economic characteristics. More specifically, the role of universities in medium-sized cities is not documented. This study attempts to add to the body of knowledge on both medium-sized cities and knowledge economies by conducting a case study of the current efforts of a medium-sized city in Georgia. The Augusta-Richmond MSA and the Medical College of Georgia are analyzed. It is hypothesized that the university is the major driver to initiating the construction of a technology transfer infrastructure within the city, a necessary component to a knowledge economy. It is found that the Medical College of Georgia and the Georgia Medical Center Authority, a state entity, are the initiators of developing a technology transfer infrastructure while the local government has made less effort in contributing to the process. Findings show that the lack of visibility of both the Medical College of Georgia and the Augusta region, lack of existing industry in the region, lack of financial resources and lack of venture capital and entrepreneurs in the region are the greatest barriers to efforts to transition the region into successful knowledge-based economy.

In recent years, with the economic development in China and the direct flights between Taiwan and China; there are more and more Taiwanese enterprises invest in China industrial market. This business environment change results in the increasing Taiwanese employees travelling between China and Taiwan frequently, or even been dispatched to China for long-term. In the future, the opportunities of work exchange between Taiwan and China will increase rapidly. Taiwan and China has no language barrier, however, the thinking logic, attitude towards work, and corporate management style between two places are fairly divergent. All these differences impact both Taiwanese and Chinese enterprises development. Today, China¡¦s workers strive for their work and almost catch up with Taiwan. Do Taiwan¡¦s workers notice it? The author has been dispatched to China for more than five years, and returned to Taiwan for three years. We can see the way of business management and the working environment between Taiwan and China through the experience of author. This narrative will give an overview and suggestions to those Taiwanese who is willing to work in China, and to those Taiwanese who plan to return to Taiwan market. For the workers who are seeking for opportunities of work exchange, the author suggests they should have abilities such as authorization management, regulate the rhythm of the work, resource integration, and excellent communication skill with local workers. On the other hand, for the workers who return to Taiwan job market, face to the primary depression, adjust mindset, and balance work and family lives are the keys to a successful transfer.

Recently, restaurant employees exposing to cooking oil fume with potential lung cancer was highly concerned, indicating cooking oil fume emitted from restaurants might cause tremendous hazard to human health. This study combined photocatalytic oxidation and ozone oxidation technology to decompose VOCs from the exhaust of cooking oil fume from restaurants. Firstly, this study selected three different types of restaurants to implement air pollutant measurements in the indoor dinning room and stack emission. Indoor TVOCs continuous monitoring data showed that the highest TVOCs concentration was generally observed in the dining peak time. In this study, photocatalyst coated fiberglass filter was prepared by impregnation procedure and its characteristics was analyzed by SEM and XRD. Experimental results showed that the particle size of photocatalyst ranged from 25 to 50 nm and had high percentage of Anatase, suggesting that it had high photocatalytic reactivity. This study designed a continuous-flow reaction system combined nano-sized TiO2 photocatalysis with ozone oxidation technology to decompose VOCs from cooking oil fume. After passing through a fiberglass filter to remove oil droplets, the cooking oil fume then coated with nano-sized titanium oxide (UV/TiO2) fiberglass filter purification system, and then injected ozone into the system to decompose residual VOCs. This study further investigated the influences of operating parameters, including TVOCs initial concentration, O3 injection concentration, and reaction temperature on the decomposition efficiency of TVOCs by using the UV/TiO2/O3 technology. When the photocatalytic reaction temperature was 35~50¢J, the TVOC decomposition efficiency slightly increased with reaction temperature, however, when the reaction temperature went up to 55¢J, the TVOC decomposition efficiency increased only slightly, but did not increased linearly. Combination of photocatalysis and ozone oxidation system performance test results showed that ozone could decompose approximately 34% VOCs, and followed by the photocatalytical reaction of residual pollutants, achieving an overall decomposition efficiency of about 75%; while photocatalytic reaction can remove 64% of TVOCs and followed by O3 for the decomposition of residual pollutants, achieving an overall decomposition efficiency up to 94%. It showed that the combined UV/TiO2+O3 system could effectively remove VOCs in the cooking oil fume from the exhaust of restaurants. By using GC/MS to qualitatively analyze the speciation of TVOCs from cooking oil fume before and after UV/TiO2/O3, the results showed that the composition of VOCs had a decreasing trend. The peak area and dilution factor were applied to estimate the decomposition efficiency of different VOCs species. The decomposition efficiencies of pentane, 2-acrolein, acrolein, heptane, pentanal, hexanal, 2-hexenal, heptanal, heptenal and ethylhexenal were 56.21%, 72.88%, 51.33%, 32.23%, 59.04%, 69.22%, 73.53%, 41.37%, 92.57%, and 96.02%. Finally, a Langmuir-Hinshelwood kinetic model was applied to simulate the photocatalytic decomposition efficiency with the initial concentration of cooking oil fume. Model simulation results showed that the reaction rate increased with the initial TVOCs concentration. However, when TVOCs concentration increased gradually, the reaction rate became constant since the activated sites on the photocatalyst¡¦s surface was limited and cannot allow more VOC molecules diffuse to the activated sites for further photocatalytic reaction.

This is a case study of Taiwan¡¦s bicycle industry. With the view of international standards we tried to explore the integration of the new product development process in Taiwan¡¦s bicycle industry. We have found that Taiwan¡¦s assemblers and components suppliers are parallel connected to interact with foreign buyers simultaneously. And all the R&D services to which every member offered are finally integrated under the instructions of the foreign buyers. We describe such a cooperation mode as ¡¥Parallel Connecting New Product Development Process¡¦. We argue that this new kind of cooperation mode is better than the traditional sequential staging model that is represented as ¡¥vertical connecting¡¦ cooperation mode in innovation flexibility and speed because of the communication efficiency and convenience to the OEM buyers. In this thesis we will describe the new product development interactions among the foreign buyers, components suppliers and the assemblers. And we will also discuss the competitive advantages and the causes of such a new cooperation mode. With this kind of cooperation mode we also discuss the R&D management implications for the small and medium sized enterprises in Taiwan. We argue that this new kind of cooperation mode can bring a new management implication to the small and medium sized enterprises in Taiwan, which is different from the main argument in the literature of strategic flexibility.

Abstract For a long time in our society there has been a minority group, e.g. individual recycle material collectors, curio collectors, and recycle businessmen, living on collection and trading of recycle material. Particularly in recent years with the promotion champagne of environmental protection policy, there is an increasing trend in the number of people involved in this business. The society reacts both positively and negatively about such recycling business. The positive view comes from the environmental protection institution¡¦s affirmation about the reuse of recycled material, whereas the negative view is concerned about the messy environment created by the recycling method and process. It is an undisputable fact that their existence in residential and commercial area is violating the regulations of urban development plan. This paper discovers there are differences in opinion between the EPA authority and the Urban Development authority in the applicable regulations about owners of recycle business moving into industrial estate while investigating it¡¦s legality from the position of public sector. The methods of managing existing recycle business among the different local governments are also quite different. For instance, while the central EPA authority frequently prepares budgets in an effort to improve the image of the recycle business, the local urban development bureaus prescribe them for the reason of violating the regulations of urban development plan, such as piling up of wastes, etc. On the other hand, looking at the value of its existence from the economic benefit angle shows that the recycled waste cleared by the recycling business is 2.5 times more efficient than that of the public sector. Such economic benefit is clearly visible. Though this study covers only the Kaohsiung metropolitan area, the problem of these under sized waste recyclers is no doubt a nationwide issue. It is hoped that the investigation and analysis of this paper in the problems arise from the recycling business could benefit the business owners in economy of scale and profit analysis as well as the public sectors as a reference in the design of related laws and regulations.

This study investigated the feasibility of glassfiber filter coated with titanium dioxide (TiO2) on removing indoor VOCs using photocatalytic technology, which could further expand the electronic filter¡¦s function . First of all, we coated the titanium dioxide (TiO2) photocatalysts on the glassfiber filter with chemical vapor desposition (CVD) method, then dried it at 120¢J, and calcined it to prepare a nano-sized TiO2 coated filter . Secondly, we collected VOC samples in a printery and analyzed their chemical components. The main components of VOCs (benzene¡Btoluene and acetone) were then conducted in a self-designed laboratory-scaled batch photocatalytic reactor. The decomposition of acetone for different operating parameters, including initial VOC concentration, CVD coating time, and calcination temperature, was further conducted. Besides, a nano-sized photocatalyst indoor air purifier was self-designed for this particular study. The air purifier consists of a set of near-UV light source, a nano-sized photocatalyst glassfiber filter, a stainless shelter, and a circulating fan. The air purifier was tested to ascertain its capability on the removal of indoor VOCs in a well-tight environmental chamber. The testing results indicated the nano-sized photocatalyst glassfiber filter can be used to remove indoor VOCs . In the final stage, a nano-sized TiO2 photocatalyst electronic air cleaner was self-designed for this particular further study in a printery. The air cleaner consists of a set of UV light source, a nano-sized photocatalyst glassfiber filter, a set of electronic filter, carborn filter and a pain coated steel plate shelter. The air cleaner was tested to ascertain its capability on the removal of indoor VOCs in a return air channel of air condition system. The testing results indicated that the nano-sized photocatalyst glassfiber filter can be used to remove indoor VOCs

<p><strong>Background & Problem discussion: </strong>Recently, there has been an increased interest in topics such as immigrant entrepreneurship. Considering that most of the research until now is done in America with American examples, it would be beneficial if such results are verified or refuted in other countries as well, such as Sweden (Brundin, Bögenhold and Sundin, 2001). Overall, businesses ran by immigrant entrepreneurs are creating job opportunities and encouraging Europe’s economy, even though exposed to limited immigration policies and unpleasant public opinion (Halkias et al., 2007). Immigrant entrepreneurs are not a new phenomenon in Sweden and according to Hammarstedt (2004) immigrant self-employment compared to native small-businesses has increased throughout the years, and therefore an important role in the integration of immigrants was made possible by the self-employment sector as a source of employment.</p><p>Rather than that, most of the research done in this topic by many researchers has been focused in factors triggering immigrant entrepreneurs to start a business, but less researchers were focused in understanding the challenges they face and strategies they adopt in order to survive.</p><p><strong>Purpose: </strong>The purpose of this thesis is to <em>identify</em> challenges that immigrant entrepreneurs face while starting and running their businesses and <em>analyze</em> how they are interrelated and how do immigrant entrepreneurs <em>cope</em> with them in the setting of a medium-sized town in Sweden. Jönköping as a medium sized town in Sweden is our context.</p><p><strong>Theoretical framework: </strong>The literature used in this study covers studies conducted in different context such as: American, European and Swedish. The conducted studies involve case studies in different context done with immigrant entrepreneurs are mainly about the challenges they face and the strategies they adopt as solutions to those challenges. Such theory helped us identify common challenges among immigrant entrepreneurs. Nevertheless, considering that the existing literature does not explicitly discuss the role of the context (metropolitan, large city, medium-sized town, small (rural town), local community etc), we have to inquire especially into that and use our own data to build a supplementary theory.</p><p><strong>Method: </strong>The method used in this study is a qualitative approach but also with some minor elements of a quantitative approach (the use of the questionnaire during the interviews asked from the respondents to rank the challenges and therefore helped to find out the most significant challenge among them). Considering that generally our study followed a qualitative approach, we have conducted ‘face-to-face’ interviews. There were eight semi-structured interviews. All of the interviews were tape recorded.</p><p><strong>Conclusion: </strong>The findings of this study showed that challenges faced by our respondents were: start-up finance, finance for growth, access to markets, lack of language skills, lack of marketing/sales skills, lack of management skills, access to technology, lack of education, lack of visitors to Jönköping, maintaining customers, Swede’s negative views on immigrant businesses, awareness of food among customers, and competition. However, the four most significant challenges among them were: access to markets, start-up finance, lack of language skills and finance for growth.</p><p>Besides that the findings show that the strategies that are adopted by immigrant entrepreneurs that we interviewed include the following: use of personal savings, use of personal networks, bank loan, enter low market barriers, scanning the market beforehand, asking help from their customers about language barriers or taking a language course before starting, among others.</p><p>The findings showed that the context is important to a great extent but besides context, in order for the immigrant venture to occur it matters to a great extent, who the individual entrepreneur is and what business idea he/she develops. In addition, they are key factors contributing not only to the immigrant venture occurrence, but also to the success of the business.</p>

<p>Abstract</p><p>The interest in China today is enormous, and media talk about successful firms and entrepreneurs that engage in business with China. This positive image has created a general per-ception that China offers the moon and the stars for Swedish micro and small sized enterprises (MSEs). We still believe that there are many opportunities to extend or build busi-ness upon import from China. However, we question media’s communication that import from China is a straight way to success. If this is an accurate picture of the situation, what is it that makes Swedish companies hesitating about establishing import business from China?</p><p>The purpose of this thesis is to identify the reasons for Swedish MSEs to engage in import from China, as well as recognizing the problems they experience. We will by analysing the underlying factors of the problems describe different ways to handle these issues.</p><p>We have chosen a qualitative approach with semistructured, deep-going interviews, which we have carried out on six companies that have gone through with the import process from China. The empirical findings will be the base in order to verify the theories on this subject.</p><p>We have come to the conclusion that there is a division between production companies and trading companies when it comes to the reason to start importing. Trading firms generally follow the opportunities while production companies are forced to take action because of push effects. Also, the hype about China has helped in choosing China before other countries. The companies in this thesis have generally no trouble in finding a supplier but rather to find suitable suppliers.</p><p>The major problems in trading with China are quality and delivery, which many companies handle by shortterm procedures like over-explicitness, constant reminders and increased specifications. They argue that these problems depend on lack of understanding, variation in outlook, different behaviour, as well as pride and attitudes among the Chinese. However, we believe that these issues have their roots in culture, linguistics and different views of how relationships should be considered. Thus it would be a more long term solution to handle the underlying issues which in the extension is a more successful way of importing from China.</p>

<p>Enterprise resource planning (ERP) is established among a majority of small and medium sized companies in Kista Science City and seems to have a positive effect on organizational effectiveness. Kista Science City is Sweden’s largest corporate centre, with more companies and employees in a limited area than anywhere else in Europe. This study looks at the level of adoption of ERP functions, perceived organizational effectiveness and critical success factors. The most common use of ERP is for financial control and reporting, followed by order entry and purchasing. A significant relationship between the level of adoption and organizational effectiveness was found.</p><p>Although Enterprise Resource Planning has become an established phenomenon the investments in ERP software are far from fully utilized. Most companies have started to use ERP to integrate functional areas but few companies have moved to extended ERP (ERPII). The adoption of functionality for customer relationship management seems to have started, but the use of e-commerce, business intelligence and supply chain management is very low. Different reasons for the low level of adoption are discussed and it is suggested that the interrelationship between SMEs and ERP-consultants be investigated further. ERP-consultants are important change agents and knowledge transfers for ERP and one way to interpret the data is that ERP-consultants are caught in a negative spiral where they focus on installations and technical maintenance of core ERP, which prevents them from developing new, extended ERP competence.</p><p>An analysis of critical success factors showed that although technical competence was important socially oriented factors such as project teamwork and composition as well as communication had a greater effect on organizational effectiveness. Surprisingly enough, project management did not have any effect on organizational effectiveness. Common implementation methods for ERP focus on project management. It is suggested to further analyse if these methods could be improved by an increased adaptability to differences in company settings and requirements as well as through a better use of critical success factors. Organizational effectiveness can be measured in many ways and it was found that the success factors varied in terms of how they correlated with different measures.</p><p>In the next step, the doctorial thesis, it is suggested that a prototype environment is developed to stimulate an increased use of extended ERP among small and medium sized companies. Several actors, such as SMEs, consultants, vendors and students would be involved. The prototype environment could facilitate enhancements of implementation methods and reduction of implementation costs through the development of reusable objects such as add-on solutions, process maps and system configurations. It could also help small and medium sized companies to investigate the business benefits of ERP by increasing involvement and familiarity while on the same time decrease costs and risks.</p> / QC 20100713