Thesis (M.A. (Practical Theology))--University of Pretoria, 2009. / Includes bibliographical references: (leaves 147-150).

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Boston University. University Professors Program Senior theses. / PLEASE NOTE: Boston University Libraries did not receive an Authorization To Manage form for this thesis. It is therefore not openly accessible, though it may be available by request. If you are the author or principal advisor of this work and would like to request open access for it, please contact us at open-help@bu.edu. Thank you. / 2031-01-02

Please read the section 21chapter20, (Summary and conclusions), of this document / Thesis (DSc (Zoology))--University of Pretoria, 2008. / Zoology and Entomology / DSc / Unrestricted

Marburg, University, Diss., Diss., 2003.

Africa, and Southern Africa in particular, has been identified by both South African and international retail chains as an area for growth. Because conflict on the continent has all but dissipated, economic growth naturally follows political stability. Africa, with its wealth of resources, provides attractive markets for international investors. This increased investment leads to a growing middle class, with growing needs for goods and services. The reason for the interest from organised retail is therefore obvious. The challenge, however, is that, given the size of the individual markets in Southern Africa, it is not financially viable to have an independent marketing strategy for each market. There is no cross-national empirical research that has measured customers’ expectations and perceptions, allowing marketers to develop financially viable marketing strategies. This research, which can be considered an exploratory study, attempted to fill that void. Quality is an elusive and indistinct construct, and as such, it is difficult to measure. A large body of customer satisfaction/dissatisfaction literature acknowledges the importance of expectations in the customers’ evaluation (perception) of their service experience. Although there are several models which have been used to measure service quality, SERVQUAL remains the most popular. It has been successfully adapted to a range of service and retail environments, more especially in emerging markets. This study also employs an adapted SERVQUAL instrument to measure customer satisfaction levels in Southern Africa. The main objective of this study was to investigate the similarities in and differences between the perceptions and expectations regarding service quality of the customer groups of retail stores in different Southern African countries in order to develop financially viable retail strategies. In order to achieve this, the following secondary objectives were identified: *To determine the applicability of the adapted SERVQUAL model in Southern African countries. *To determine, by means of a cross-national study, whether other dimensions of service quality are relevant in the development of a service quality model in a Southern African context. The research population constituted all the existing and potential customers of Beares, Ellerines and FurnCity stores in Namibia, Botswana, Zambia, Swaziland, Lesotho and South Africa. Six hundred questionnaires in total were distributed, one hundred being sent to different stores in each of the six countries. Stores were chosen from both rural and metropolitan areas. This was a convenience sample and an interviewer-administered survey. Existing and prospective customers were intercepted in the store and interviewed by store managers. The findings indicated that there were statistically significant differences between expectations and perceptions in two factors of the measuring scale. Although the measuring instrument SERVQUAL was found to be both valid and reliable, only two factors were loaded during the analysis stage, and, as a result, the adaptability of SERVQUAL is questionable. The effect of culture does not form part of the SERVQUAL measuring scale yet service quality literature indicates that national cultures affect both the perceptions and the expectations of service quality. / PhD (Business Management), North-West University, Vaal Triangle Campus, 2014

The use of Environmental Assessment (EA) as a planning tool has been promoted in Namibia in recent years and a broad-based, consultative process to develop an umbrella Environmental Management Act, is underway. Most EAs conducted since 1990 were for prospecting and mining, and many were post-facto assessments that led to the development of Environmental Management Plans. This dissertation examines the links between sustainable development and EA, both from a theoretical perspective and on the basis of case study analysis. The objective is to assess the potential role of EA in promoting sustainable development in an arid, natural resource dependent, developing country. An overview of Namibia's socio-economic and environmental circumstances, development needs and options, past and current planning systems and commonalties within the region, provided a contextual setting for the analysis. The role of EA is assessed through a review of the planning and implementation of sector policies, plans, programmes and projects. A national questionnaire survey of decision makers provided insight into their knowledge, perceptions and attitudes towards EA. Finally, the dissertation considers the trial implementation of "fast-track EA" in the small-scale mining sector. It remains difficult to ascribe the appropriate implementation of activities to the influence of EA. However, the dissertation shows that EAs enhanced the way development activities were planned and implemented, especially when applied at the strategic level. Even at the project level, EAs improved planning and implementation when introduced early in the process. The lessons learnt in Namibia confirm that public participation is crucial to the success of EA. EAs that disappointed were those where the process was dominated by a single stakeholder or where authorities either excluded or unduly influenced public participation. By helping to minimise negative impacts, EAs have reduced opportunity cost and have thus promoted sustainable development. The dissertation makes a number of key recommendations including the creation of broad-based administrative structures to implement EA, the diversified application of Strategic EA and the development of "fast track EA" to guide the increasingly important small and informal sectors of Namibia's economy.

An accurate seismic hazard assessment can only be carried out if a homogeneous and sufficiently complete catalogue for the study area is available. Since the catalogue for southern Africa was last updated in the early 1990s for the Global Seismic Hazard Assessment Program (GSHAP), it is necessary that a new updated, homogeneous and complete earthquake catalogue be compiled that includes data acquired during the last two decades. The process of compiling the new earthquake catalogue for southern Africa (South Africa, Lesotho, Swaziland, Botswana, and Namibia) was done as part of the Global Earthquake Modelling (GEM) project. The data from published and unpublished sources, and databases from the South African National Seismograph Network (SANSN), Bulawayo (BUL), the Geological Survey of Botswana, the National Earthquake Information Centre (NEIC), the Advanced National Seismic System (ANSS), and the International Seismic Centre (ISC) were retrieved and evaluated. After the data from the different sources were merged, duplicates and induced earthquakes were removed. The catalogue was unified with all magnitude types converted to moment magnitude (MW). Unifying the southern African catalogue to one magnitude scale had multiple challenges, considering that the catalogue is mostly incomplete, and it was therefore not easy to derive relations between different magnitude scales. The question of which method and relations are most suitable for converting all magnitude scales to MW had to be addressed. To ensure that all the events are independent, several procedures were carried out to decluster the catalogue and most suitable method selected. The final catalogue includes all available events, i.e. historical, and instrumental events from 1690 to December 2011, excluding fore- and aftershocks and induced events. This catalogue has 920 events with MW ≥ 4 whereas GSHAP has only 100 events with MS ≥ 4 in the southern African region. The largest event in the final catalogue occurred in 1952 and is located in the Okavango Delta region in Botswana with magnitude MW = 6.7. The maximum likelihood method was used at each point on a grid covering the study area, to estimate the spatial distribution of the b-value and the activity rate. The maximum curvature method was used for estimating the spatial distribution of magnitude of completeness, which was also substantiated with the Gutenberg-Richter, time-scale and spatial-scale magnitude of completeness graphs.

Context: Despite the many initiatives implemented over the past decades as part of the global priority on child survival, there still exists high infant mortality in Southern Africa. Although studies have examined factors contributing to poor child health outcomes including the effect of the HIV/AIDS pandemic, there is paucity of studies on the possible effect of infant feeding practices on infant mortality in the region. This study examines the association between infant feeding practices and infant mortality in Southern Africa. The need to reduce infant mortality is a global health concern hence the United Nations through the Millennium Development Goals (MDGs) declared the reduction of infant and child mortality as one of its major targets by the year 2015. Methods: A merged dataset from the most recent Demographic and Health Surveys for Lesotho, Swaziland, Zambia and Zimbabwe was analysed in this study. A total number of 13, 218 infants born in the last five years preceding the surveys whose information on infant feeding practices was available formed the analysis sample. The outcome variable was infant mortality and infant feeding practices which had the categories, no breastfeeding, partial breastfeeding and exclusive breastfeeding was the main explanatory variable of the study. Other explanatory variables used in the study pertained to maternal demographic and socioeconomic characteristics as well as the infants’ bio-demographic characteristics. The Cox Hazard Regression Model was employed to examine both the unadjusted and adjusted effect of infant feeding practices on infant mortality in Southern Africa. Results: Although, exclusive breastfeeding was quite low (12%), its mortality reduction effect was significant, and infants who were exclusively breastfed exhibited a 97% lower risk of dying during infancy compared to no breastfeeding in the region. Further, variations exist by country in the levels and patterns of both infant mortality and infant feeding practices. Country, highest educational level, marital status, sex of child, preceding birth interval and birth weight were the significant predictors of infant mortality in Southern Africa. Conclusions: Overall, the study found that any form of breastfeeding whether exclusive or partial breastfeeding greatly reduces the risk of infant mortality, with the mortality reduction effect being higher among exclusively breastfed infants in the Southern African region. Thus, in order to reduce the upsurge of infant mortality, there is need to step up the effectiveness of child nutrition programmes that promote breastfeeding and put emphasis on exclusive breastfeeding of infants in the region.