Planeringen av brukarnas insatser inom hemtjänsten i Luleå kommun har förändrats. Antalet planerare har minskats, deras arbetsuppgifter har utökats och blivit mer strukturerade. Utöver planeringen arbetar planerarna även med omvårdnad hos brukare. Arbetsfördelningen varierar mellan enheterna. Syftet med studien var att undersöka planerarnas arbetssituation och arbetstillfredsställelse, om arbetsfördelningen har inverkan på arbetstillfredsställelsen och om det finns utvecklingsområden för ökad tillfredsställelse. Dataunderlag har samlats in med en webbenkät baserad på mätinstrumentet Measure of Job Satisfaction. Därtill ett antal öppna och slutna frågor angående arbetssituation och arbetsfördelning. Enkäten skickades till 39 planerare med en svarsfrekvens på 61.5% ( n =24). Resultatet visar att arbetssituationen för planerarna varierar vad gäller uppgifter, tidfördelning och hur arbetet är strukturerat. Planerarna är tillfredsställda med förhållanden relaterade till personlig tillfredsställelse, professionellt stöd, framtidsutsikter och standard på arbetet, liksom den övergripande arbetstillfredsställelsen. Planerarna är varken tillfredsställda eller otillfredsställda med förhållanden relaterade till arbetsbörda, utbildningsmöjligheter samt ersättning och lön. Studien visar att arbetsfördelningen har viss inverkan på tillfredsställelsen. Den viktigaste slutsatsen som kan dras av studien är att planerarna har en övergripande arbetstillfredsställelse i dagsläget. Samtliga arbetsfaktorer är av värde att underhålla och utveckla, däremot finns anledning att särskilt se över faktorer som kan få inverkan ur ett kompetensförsörjningsperspektiv. / Planning of the user’s contribution in the home care service in Luleå municipality has changed. The quantity of planners has decreased; their duties have increased and become more structured. In addition to planning, the planners also work with caring for the users. The distribution of labor varies between units. The purpose of this study was to survey the planners work situations and job satisfaction, if the distribution of labor has an impact on job satisfaction and if there are areas which can be developed for increased satisfaction. Data has been collected using a web survey based on the Measure of Job Satisfaction surveying instrument. A number of open and closed questions were constructed regarding the work situation and distribution of labor. The survey was sent to 39 planners with a response rate of 61.5% ( n =24). The results show that the work situation for the planners varies regarding their tasks, time distribution and how the work is structured. The planners are satisfied with conditions related to their personal satisfaction, professional support, prospects and work standards, as well as overall job satisfaction. The planners are neither satisfied nor unsatisfied with conditions related to their workload, educational opportunities as well as reimbursements and salaries. The study shows that the distribution of labor has a certain impact on satisfaction. The main conclusion that can be drawn from the study is that the planners experience overall job satisfaction at the present time. All work factors are of value to maintain and improve, however, there is reason to specifically oversee factors that may impact work satisfaction using a supply of competence perspective.

This study starts off with an introduction to the challenges organizations today encounter concerning managing knowledge and finding suitable staff that meet the needs of the organization. Thereafter the challenges are seen through the aim of diversity. Several studies discuss the pros and cons of the impact of diversity, and more specifically ethnic diversity among the workforce. This results in a more focused approach on the subject of ethnic diversity, the impact it has on organizations and how ethnic diversity could be managed and also exemplify how they manage. In order to bring light upon the challenge’s organizations face, this study chose an inductive approach with qualitative interviews as the methodical focus. With eleven interviews concluded and brought together in the empirical analysis chapter the focus of the theoretical framework was combined to problematize the results of the empirical findings. Finally, the study concludes that the challenges and possibilities concerning ethnic diversity and organizations need of knowledge can be described through a few conclusions. It is found that there are several positive results on business value and improvement within work environment in dynamic and diverse organizations. By focusing on openness and inclusion an organization has better chances of implementing a suitable organizational culture that allows exchange of knowledge between colleagues of different cultural backgrounds. Also, leadership qualities that allow inclusion, self-criticism and focuses on creating the mentioned work environment is preferable. By paying attention to individual prejudice it is possible to counter the negative impressions of different cultures in order to become less prejudice. One way is to encourage discussions to expand the horizons of colleagues and try to become an intercultural and learning organization. The linguistic aspect is also important to consider, and it is shown how ignoring of language differences has several negative impacts on organizations, but that it at the same time are ways to counteract the negative effects. It is also important to remember to try to see past generalizations and focus on the values of the individual and realize that it is more about the competence of the individual than that of the cultural background.

Syfte: Syftet med uppsatsen är att öka förståelsen för hur en kommunal verksamhet på landsbygden, belägen nära en större stad, kan attrahera och behålla individer med spetskompetens. Detta då det råder kompetensbrist och demografiska förändringar. Vidare avser uppsatsen att undersöka vilka faktorer som kan påverka kompetensförsörjningen samt hur möjliga och befintliga arbetstagare uppfattar dessa. Med faktorer menas exempelvis belöningar, förmåner eller verksamhetens kommunikation med omvärlden. Teoretisk referensram: Den teoretiska referensramen bottnar i begreppen spetskompetens och kompetensförsörjning som sedan mynnar ut i faktorer som påverkar dessa. De olika områdena förklaras utifrån en modell, figur 1, och sammanfogas på så vis. Metod: Denna uppsats bygger på en kvalitativ metod. En fallstudie har genomförts ikommun X med hjälp av semistrukturerade intervjuer vars respondenter representerar en kommunal verksamhet operativt samt strategiskt. Det har genomförts sex intervjuer med ingenjörer (det operativa perspektivet) samt två intervjuer med personalkonsulter (det strategiska perspektivet). Utöver detta ligger även en dokumentkälla till grund. Slutsats: Det som krävs för att en kommunal verksamhet, belägen på landsbygden, ska kunna kompetensförsörja de positioner som kräver spetskompetens är i grund och botten en lön. Vidare finns olika uppfattningar om vad som är en attraktiv faktor. Något som är genomgående hos alla respondenter som representerar spetskompetensen är att de uppfattar inre motivation samt psykosociala belöningar som mest attraktivt. Detta kan och bör en kommunal verksamhet utveckla förståelse kring samt arbeta aktivt med. Detta kan exempelvis göras med hjälp av ett belöningspaket samt olika chefsutbildningar. / Purpose: The purpose with this paper is to gain knowledge for how a municipal organization on the countryside, located near a larger city, can attract and retain individuals with excellence, when there is a lack of competence and demographic changes. Furthermore, the paper aims to investigate what factors can affect the supply of competence and how potential and current employees perceive them. Factors include, for example, rewards, benefits or the company's communication with the outside world. Theoretical frame of reference: The theoretical frame of reference is based on the concepts of excellence and the supply of competence, which then culminate into factors that influence them. The different areas are explained on the basis of a model, figure 1, and thus joined together. Method: This paper is based on a qualitative method. A case study has been conducted at municipality X with the help of semi-structured interviews whose respondents represent a municipal organization operationally and strategically. Six interviews with engineers (the operational perspective) and two interviews with personnel consultants (the strategic perspective) have been conducted. In addition to this, a document source was also used. Conclusion: In order for a municipal organization, located on the countryside, to be able to supply competence to the positions that require excellence is basically a salary. Furthermore, there are different perceptions of what an attractive factor is. Something that is common to all respondents who represent excellence is that they perceive internal motivation as well as psychosocial rewards as the most attractive. This is something that a municipal organization can, and should develop an understanding for and work for actively. This can be done, for example, with the help of a reward package and various managerial training.