Yes / Purpose Medicine shortages have a detrimental impact on stakeholders in the pharmaceutical supply chain (PSC). Existing studies suggest that building resilience strategies can mitigate the effects of these shortages. As such, this research aims to examine whether resilience strategies can reduce the impact of medicine shortages in the United Kingdom's (UK) PSC. Design/methodology/approach A sequential mixed-methods approach that involved qualitative and quantitative research enquiry was employed in this study. The data were collected using semi-structured interviews with 23 key UK PSC actors at the qualitative stage. During the quantitative phase, 106 respondents completed the survey questionnaires. The data were analysed using partial least square-structural equation modelling (PLS-SEM). Findings The results revealed that reactive and proactive elements of resilience strategies helped tackle medicine shortages. Reactive strategies increased relational issues such as behavioural uncertainty, whilst proactive strategies mitigated them. Practical implications The findings suggest that PSC managers and decision-makers can benefit from adopting structural flexibility and proactive strategies, which are cost-effective measures to tackle medicine shortages. Also engaging in strategic alliances as a proactive strategy mitigates relational issues that may arise in a complex supply chain (SC). Originality/value This study is the first to provide empirical evidence of the impact of resilience strategies in mitigating medicine shortages in the UK's PSC.

Building information modelling (BIM) is not only an authoring tool for architects and engineers, but also an analysis tool for all stakeholders in the supply chain procurement process. Analysis tools such as the code checking of building regulations and environmental simulations that can report on heating loads, daylighting and carbon use will influence the adoption of intelligent modelling faster and further than previously thought. The benefits for clients should not be underestimated either and some are already reaping them where project certainty is to the fore. However, the professional language that architects and engineers espouse is a latent force that can run counter to fostering collaboration. An emerging professional, the Architectural Technologist, can bridge that divide and adopt the adjunct role of manager in the integrated project delivery. The impact of digitalisation on the management role of architectural technology leads to four objectives namely; the practicalities of integrating drawing operations; the practicalities of design processes within the databased controlled programmes; the mapping of the overall process pitted against individual responsibility, data reliability and standard risk and the significant contribution to an understanding of how IMT’s will drive changes within the discipline of Architectural Technology through the next decade. These objectives were then tested to establish whether there was an evolution in the manner in which the design team is structured. They included; how the opportunities for BIM are impacting design strategies, how they are impacting associated management structures and a deeper analysis of the changing role of the architectural technologist as a result of adoption. In conclusion, two streams were identified where one points to the educational set-up where primarily there is an apparent latent talent shortage waiting to be filled. Secondly, to the industry where project certainty will evidently drive the adoption of building information modelling and integrated project delivery as both clients and contractors will require projects to be delivered in BIM formats.

Small and medium-sized enterprises (SMEs) contribute significantly to both local and global economic development. They are a crucial business sector for all nations’ economies. In developed countries, SMEs typically account for 60 per cent of employment, and the figure is even higher in developing countries. In 2011, Thai SMEs employed 83.9 per cent of the Thai workforce. Thai SMEs, like all other firms, face the challenge of satisfying customers by offering quality products at low prices. Furthermore, it is generally argued that, in this increasingly aggressive business world, competition arises between integrated supply chains rather than at the firm level. Therefore, effective supply chain management (SCM) is a key driver of sustainable competitive advantage. However, Thai SMEs have issues in adopting supply chains in their organisations. They have doubts about whether SCM will improve firm performance. Therefore, this study aims to reveal whether SCM practices could help Thai SMEs to improve their performance, and if so which ones and how. To fill the gap in theoretical understanding, an initiation mixed method research design was specified using 20 semi-structured interviews and quantitative questionnaires distributed to 311 subjects. An SCM practices model with antecedents and consequences was identified using previous research. The measurements were evaluated, modified and analysed using several techniques, such as thematic analysis, regression and structural equation modelling. The study makes several notable findings. Firstly, the SMEs were found to implement SCM to reduce costs and improve productivity rather than to satisfy the customer. Secondly, the IT system and top management support were two key factors in helping SMEs to successfully apply SCM. Thirdly, the major barriers to SCM were employees’ lack of understanding and improper organisational design. Fourthly, firm size had no significant relationship to the level of firm performance. Finally, the firm’s performance and SCM practices were positively correlated. This work contributes to academia by expanding research into SCM practices in SMEs, of which there is a dearth in the literature (Quayle, 2003, Meehan and Muir, 2008), especially in the context of developing countries (Katunzi and Zheng, 2010). For practitioners, regarding SMEs in Thailand and other developing countries, this study confirms that SCM practice assists SMEs to gain higher performance. Furthermore, for policy makers, enhancing SCM practices in SMEs by developing SCM enablers such as IT systems and standard performance measurement and metrics, could help SMEs to achieve higher performance.

Abstract Purpose The main focus of the thesis is on the communication path between departments in the company and how information communication can be improved for better optimization of the distribution process with in the company. The aim of this thesis is to survey the planning process from the depot of the case company until it reaches the final consumer. Delimitation The thesis will focus on the communication among the departments involved in the distribution planning process at the case company. Only activities involved in distributing the products from the depot to the final consumers were reviewed. Findings The communication process in an organization is one of the most important processes for strengthening the decision making process in planning, organizing and executing the company’s business of delivering products and services to the final customers. An effective communication process enables the creation of a good work environment for employees that are divided according to their specific tasks and responsibilities in the organization structure. Information flow between managers, subordinates and customers is a complex process that uses different information systems and communication channels under preliminary communication guidelines set by the organization. The communication process need to be maintained and improved continuously in order to cope with the complexities that come from the need for tracking up to date information on volumes and variety of products and rapidly changing customer demands in the organizations supply chain network. Data collection A number of articles from multiple journals in supply chain management were used for literature review in order to increase knowledge and understanding on the research topic. Semi-structured interviews were made at the case company in order to get all relevant information for developing and answering the research questions of the thesis. Conclusion It’s possible for the management team to stay proactive and better prepared for meeting the organizations goals though transparent, integrated and healthy communications between the entities in the organization’s supply chain.

Introduction – Supply chains increase in size and complexity, more actors are becoming involved and an increased collaboration among actors are a necessity. Still, undesired conflicts occurs and are unavoidable in a collaboration. There are ways to reduce the negative effects and improve management of conflicts provided by previous researchers focus on conflicts and conflict management in general. However, this thesis emphazises on investigating what conflicts that occur within different collaboration setups that can be attributed to the type of logistics company involved. Therefore, the following purpose is stated: Investigate what types of conflicts occurring during collaboration that can be attributed to the different roles of 3PL and 4PL companies. Methodology – To answer the purpose a single case study was conducted which involved a focal firm and its collaboration with two different logistics companies (a 3PL and a 4PL) within the same economical climate. Due to the uniqeness of the case, a multiple methods qualitative study was performed and to strengthen the validity of the data collected both documantary analysis as well as semi-structured interviews were conducted. Respondents were handpicked based on knowledge of both collaboration setups, to ensure quality of the data collected. Gathered data were sumarized and categorized using Mamad and Chahdi (2013) conflict factors, and later analyzed to accurately detect key points to generate a result and answer the research questions. Result – To summarize the result, findings of what we discovered through our data analysis generated similarites and differences in conflicts occurred within both collaboration setups. These conflicts are linked to Mamad and Chahdi (2013) conflicts factors regarding collaboration among actors, in order to clarify why and which conflict area these conflicts occurred in. Analysis – From the conflicts identified in the result, further analysis were conducted. Where, previous literature regarding logistics companies (3pl and 4PL) were applied in order to enable attribution of conflicts to company types. Conclusion – Through the analysis, many conflicts that occured are based on factors such as operational structure, problem solving and company policies which are not affected by the company type. However, three conflicts and problem areas can be connected to be generally more common either with 3PL companies or 4PL companies. The first lies within the commitment area where 3PL companies can generally be seen as less committed. The second area is communication were important information were more often late due to passing through more actors, causing more conflicts when collaborating with a 4PL. The last problem area were within formalization where findings suggests that there are conflicts caused by 4PLs using several carriers which causes problems such as varying regulations and truck dimensions from carriers.

How companies choose to design their supply chain is important for their competitiveness. Supplier relationships are becoming increasingly important to maintain a market position. A key factor for success is to deliver material in the right quantity, at the right time and to the right place. Other factors that play an important role are quality standards, leadership and above all, customer first. The customer should be placed at the top of the value chain, and be treated with respect. Markets are driven by short lead time and companies cannot rely on brand loyalty. The purpose of this study is to develop a general model for analysis and improvement of the supply chain for manufacturing companies, with focus on components from external suppliers. The model is created based on a literature review and to examine this, the model was tested at Företaget. The empirical data is mainly conducted by interviews, complemented by one observation. The analysis model consists of seven areas based on Supply Chain Management, Logistics and Lean. A key factor to analyze these seven areas is to map the current situation. The results have been filtered through the analysis model and have led to suggestions for improvement. These suggestions are only recommendations and the companies choose what to take further into action. Företaget is one of Sweden’s leading window manufacturers with two strong brands, Produkt 1 and Produkt 2. Most of the production process is carried out in Edsbyn and the size of the factory is as big as ten football pitches at 65,000 squares meters. Wooden-aluminum windows are an increasing trend and stands for two thirds of the sales. The study is focusing on one selected component which is the flow for aluminum profiles. The conclusion shows that supply chain management, logistics and Lean play an important role while building an efficient supply chain. Relationship, communication and information sharing with suppliers are of great importance and needs to be constant developed and improved. Leadership is a key element to get all the areas to work and it is the leaders that characterize the culture of the company. The study has resulted in a number of improvement suggestions for Företaget. One suggestion for improvement is to develop a routine for documentation when a deviation occurs in the final assembly. This will enable the follow-up and help to find the main cause for appearance.

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The research develops a framework for the evaluation of automotive supply chain performance in China. In addition, the research presents indications from a study of Chinese automotive companies with regards to their evaluation and attempts to propose some alternatives for future improvement.