Investment in Research and Development (R&D) is necessary for innovation, allowing an organization to maintain a competitive edge. The U.S. Federal Government invests billions of dollars, primarily in basic research technologies to help fill the pipeline for other organizations to take the technology into commercialization. However, it is not about just investing in innovation, it is about converting that research into application. A cursory review of the research proposal evaluation criteria suggests that there is little to no emphasis placed on the transfer of research results. This effort is motivated by a need to move research into application. One segment that is facing technology challenges is the energy sector. Historically, the electric grid has been stable and predictable; therefore, there were no immediate drivers to innovate. However, an aging infrastructure, integration of renewable energy, and aggressive energy efficiency targets are motivating the need for research and to put promising results into application. Many technologies exist or are in development but the rate at which they are being adopted is slow. The goal of this research is to develop a decision model that can be used to identify the technology transfer potential of a research proposal. An organization can use the model to select the proposals whose research outcomes are more likely to move into application. The model begins to close the chasm between research and application -- otherwise known as the "valley of death." A comprehensive literature review was conducted to understand when the idea of technology application or transfer should begin. Next, the attributes that are necessary for successful technology transfer were identified. The emphasis of successful technology transfer occurs when there is a productive relationship between the researchers and the technology recipient. A hierarchical decision model, along with desirability curves, was used to understand the complexities of the researcher and recipient relationship, specific to technology transfer. In this research, the evaluation criteria of several research organizations were assessed to understand the extent to which the success attributes that were identified in literature were considered when reviewing research proposals. While some of the organizations included a few of the success attributes, none of the organizations considered all of the attributes. In addition, none of the organizations quantified the value of the success attributes. The effectiveness of the model relies extensively on expert judgments to complete the model validation and quantification. Subject matter experts ranging from senior executives with extensive experience in technology transfer to principal research investigators from national labs, universities, utilities, and non-profit research organizations were used to ensure a comprehensive and cross-functional validation and quantification of the decision model. The quantified model was validated using a case study involving demand response (DR) technology proposals in the Pacific Northwest. The DR technologies were selected based on their potential to solve some of the region's most prevalent issues. In addition, several sensitivity scenarios were developed to test the model's response to extreme case scenarios, impact of perturbations in expert responses, and if it can be applied to other than demand response technologies. In other words, is the model technology agnostic? In addition, the flexibility of the model to be used as a tool for communicating which success attributes in a research proposal are deficient and need strengthening and how improvements would increase the overall technology transfer score were assessed. The low scoring success attributes in the case study proposals (e.g. project meetings, etc.) were clearly identified as the areas to be improved for increasing the technology transfer score. As a communication tool, the model could help a research organization identify areas they could bolster to improve their overall technology transfer score. Similarly, the technology recipient could use the results to identify areas that need to be reinforced, as the research is ongoing. The research objective is to develop a decision model resulting in a technology transfer score that can be used to assess the technology transfer potential of a research proposal. The technology transfer score can be used by an organization in the development of a research portfolio. An organization's growth, in a highly competitive global market, hinges on superior R&D performance and the ability to apply the results. The energy sector is no different. While there is sufficient research being done to address the issues facing the utility industry, the rate at which technologies are adopted is lagging. The technology transfer score has the potential to increase the success of crossing the chasm to successful application by helping an organization make informed and deliberate decisions about their research portfolio.

This research intends to advance knowledge in the technology management field, most importantly in the study of organizations that develop technologies in-house and wish to enhance their technology transfer performance while maintaining adherence between R&D activities and overall business strategies. The objective was to build a multi-criteria decision-making model capable of producing a technology transfer score, which can be used by practitioners in order to assess and later improve their organizations' technology transfer capabilities -- ultimately aiming to improve technology development as a whole. The model was applied to a major power utility organization in the Pacific Northwest of the United States. The introduction brings initial and basic information on the topic, along with the problem statement -- this chapter is aimed at situating the reader on the boundaries of the topic while highlighting its importance within the technology management field of study. The second chapter is the literature review. It brings general and specific information on technology transfer, as well as its complexities, gaps, relationship with other fields and the characteristics of this topic within the energy realm. It also tries to shed a light on how the alignment between R&D and business strategy is perceived by the literature, discussing some of the methods used and its shortcomings. Additionally, the literature review brings an analysis that builds the argument in favor of a continuous technology transfer process, and tries to show how it would be helpful in aligning R&D and business strategy. The third chapter presents the methodological approach -- hierarchical decision modeling (HDM) aided by action research -- which constitutes a methodological novelty piloted and validated throughout the development of the study. The fourth chapter details the model development process step-by-step, and the fifth chapter details the model application process with the analysis of the aforementioned organization. Additionally, results are interpreted and analyzed, and insights for the specific case and for technology managers in general are discussed. Lastly, the contributions of the study towards the advancement of the body of knowledge are discussed, as well as the study limitations and future research opportunities.

This research project began with the objective of obtaining a deeper understanding of the conduct of business on the Internet. Research regarding the overall performance of business on the Web has been limited due to several constraining factors. Firstly, the shear size, volume, and perceived complexity of business on the Web made it an imposing target for research. Secondly, the interdisciplinary nature of the field had an initial dampening effect on research activity. Kuhn (1962) describes this phenomenon as the insufficiency of methodological directives. He writes (p. 3) ‘Instructed to examine electrical or chemical phenomena, the man who is ignorant of these fields but who knows what it is to be scientific may legitimately reach any one of a number of incompatible conclusions. Among those legitimate possibilities, the particular conclusions he does arrive at are probably determined by his prior experience in the other fields’. Thirdly, academic interest in Web businesses was somewhat diminished by the bursting of the dot com bubble during 2000-2001 as evidenced by the fact that many academic programs in electronic commerce have been discontinued or significantly reduced (Featherstone, Ellis & Borstorff 2004). Lastly, methodological issues arose which limited the application of previously available sampling methods. The impact of this meant that drawing representative samples of websites in order to examine business behaviour became a more complex endeavour. As a result, many fundamental questions regarding business on the Web have remained unanswered. For example, there has been no clear answer to the question of what new business models, if any, are evolving within the Web environment. What is the role of entrepreneurship employing the Web? What are the key elements or mechanisms driving business expansion in the Web? Some have suggested that Web use necessitates greater business cooperation than may be necessary in the non-virtual world. Is there evidence that this is so? This thesis addresses these questions. It accomplishes this by reducing the function of business on the Internet to its simplest element, the domain name, and by employing innovative methodologies to explore the business environment of the Web. Using Complexity and Network Theories as a contextual framework , and based upon a review of existing literature, this thesis develops a series of propositions regarding both the conduct and attributes of Web business, and proceeds to present evidence of confirmation or refutation of these propositions.

Today’s digital environment has revolutionized the way journalism is manufactured and consumed. Recent changes both empower citizens and present challenges for news organizations and their journalists. Among these challenges is the rapidly growing news aggregation business. News aggregators are websites that do not produce much original content, but curate and organize news articles created by others using human editorial judgment, computer algorithms, or a combination of both. The purpose of this paper, therefore, is to evaluate the state of the news media and its relationship with news aggregators in an attempt to answer this central question: Do news aggregators facilitate or impede the news industry’s ability to serve its normative functions in a democratic society? I will argue that while aggregators have improved access to news and amplified the amount of information available to citizens, effective democracy requires the existence of news organizations that employ professional journalists who know how to report new information, not merely to restate and repurpose existing articles. News aggregators build their businesses around monetizing third-party content, effectively stealing readership and advertising revenue from the original publishers. This has created a news industry that is undermanned and struggles to produce quality journalism.

ABSTRACT Inter-organizational Relationship Portfolio Management: A Digital Enablement Perspective of Process Alignment and Process Innovativeness BY Xinlin Tang July 25, 2007 Committee Chair: Dr. Arun Rai Major Academic Unit: Center for Process Innovation Inter-organizational relationship (IR) has been considered a strategic asset that can help firms achieve both exploitation and exploration benefits. The capability to manage inter-organizational relationships, or a firm’s “relational capability” (Dyer and Singh 1998), is considered strategically crucial in order to compete in the contemporary business world. However, there are significant challenges that must be addressed to establish this capability. First, striking a balance between exploitation and exploration benefits (March 1991) through IR management is especially challenging due to the uniqueness embedded in each relationship (Lee 2004). Second, in order to serve a specific strategic purpose, firms usually need to maintain a relationship portfolio, or to be involved in multiple, simultaneous relationships that vary from arm’s length, transaction-based arrangements to close, collaborative partnerships (Cannon and Perreault 1999; Dyer et al. 1998). This has made IR relationship management even more difficult since relationship portfolios cannot be effectively managed by a “one-size-fits-all” strategy. Instead, different strategies and process capabilities need to be developed, based on the strategic segmentation of the relationships and the unique requirements of each relationship (Dyer et al. 1998). Though it has been suggested that process alignment capability is necessary to obtain exploitation benefits, and process innovativeness capability is needed for exploration benefits, these two processes have been considered to be contradictory (e.g., Adler and Goldoftas 1999; Teece et al. 1997). Firms are challenged to pursue these two types of process capabilities simultaneously, or to become ambidextrous organizations (Benner and Tushman 2003). Yet, in this context, how should firms operating in different environments manage the “process alignment - process innovativeness” paradox across their IR portfolios with dominant upstream and downstream partners to realize gains in competitive performance? In addition, how should they structure their business-to-business information technology assets to establish a digital platform that supports both process innovativeness and process alignment capabilities across their IR portfolio? We argue that B2B digital platform ambidexterity must be developed to support an organization that exhibits both process alignment and process innovativeness, i.e., an ambidextrous organization. B2B digital platform ambidexterity represents the digital platform’s capability to simultaneously integrate and reconfigure IT resources and assets to support the requirements of an IR portfolio. By combining the existing process alignment perspective of IT business value and real options theory, we propose that B2B digital platform ambidexterity can create value through two mechanisms: (i) by enabling process alignment across the IR portfolio to generate position exploitation benefits and (ii) by enabling process innovativeness for both offering flexibility and partnering flexibility to produce option exploration benefits. The proposed research model was tested based on data collected through a multi-industry survey. Data were collected for both supplier relationship portfolios and channel partner relationship portfolios at the level of the main product line. Measurement instruments were developed through standard procedures (Churchill 1979; Gerbing and Anderson 1988; Straub 1989). The questionnaires went through two-stage Q sorting, were reviewed by panels of academic professionals and practitioners for content validity, and were then pre-tested by procurement professionals and sales professionals prior to survey administration. After data collection, traditional procedures were applied for scale validation. Safeguards against common method bias were developed through the recommended procedural remedies (Podasakoff et al. 2003) during the research design process. Its effects were further investigated using the Harmon's one-factor test for common method variance after the data collection phase (Podasakoff and Organ 1986). Then, the hypotheses were tested and analyzed using Partial Least Squares and the implications for theory and practice were discussed. The manuscript concludes with directions to future research.

Electric vehicles (EVs) offer an exciting opportunity in China both in terms of the potential to build a domestic manufacturing base and the potential to create a strong domestic market for the product. The Chinese nation stands to benefit from both supply-side and demand-side promotion due to the economic stimulus from EV manufacturing and export, the environmental benefits of reduced air pollution and reduced greenhouse gas emissions, and the energy security benefits of transitioning away from foreign oil dependence. The Chinese have several advantages when it comes to stimulating EV industry development and EV deployment, including: leadership in battery technology, great potential for cost competitiveness, an enormous and emerging number of new car buyers, and high level government support. Yet a number of challenges must be taken into account as well, including: shortfalls in overall automobile R&D spending, consumer concerns about Chinese cars’ safety and reliability, enhancing the appeal of the Chinese brand, and heavy national infrastructure demands. This paper will seek to examine the opportunities and challenges associated with EV deployment in China and identify industry actions and policy measures to facilitate the process.

The costs of obtaining and maintaining ISO certification are high. Moreover, studies have shown mixed results on the benefits of the certification. Consequently, the objective of this research was to verify whether or not companies do value maintaining the ISO 9000 certification. The empirical study was conducted on 41 U.S. companies that were first certified in 2000. The companies formed an existing database as they were used by Dr. Arbuckle in 2004 in his doctoral dissertation. Of the 41 companies, 12 were found to be out of business, leaving a final sample size of 29. Data were gathered from this sample through telephone interviews and verified through the organizations’ online documents. In this group, 23 companies were found to be still maintaining the ISO 9000 certification as of 2009. When the statistical analyses were performed, the results clearly indicated that companies do significantly value maintaining the ISO 9000 certification. However, it was interesting to note that the primary reason behind maintaining the ISO 9000 certification was pressure from customers and not necessarily as a tool towards achieving quality production or continuous improvement. Indeed, such an observation may help to explain why even certified companies sometimes produce goods and services of inferior quality.

The modern manufacturing marketplace is extremely complex and constantly changing. Career professionals often seek job placement, career advancement, and continuing education through professional certifications. Professional certifications in the United States (U.S.) have been evolving since 1911. In the 1950s, engineering groups established professional certifications and licenses. In the 1980s, administration of accreditation of certification programs proliferated, and by the 1990s, many government and professional organizations sought to standardize procedures for the industry. Currently, professional certifications are available for virtually every profession and issued by multitudes of organizations. Quality management (QM) encompasses an extensive combination ofprofessional abilities. Providers of professional certifications for quality management (QM) related occupations have increased as the demand for specialized employees increased. Certification can make professionals invaluable to their professions and offer substantial compensation. Return on the investment of personal development varies and requires consideration. Some non-accredited certification providers attempt to satisfy demand without conforming to consensual standards. Considering the accumulation of diverse sources professional certifications is subjective and industrial managers may consider them unnecessary, redundant of formal educations, or simply ineffective. The dispute as to how certifications arr advantageous for what industries and individuals requires continual review. This investigation attempted to identify the individual career advantages, enterprise expectations, and the range of certification programs for quality management (QM). The design of research used was a mixed-method approach to scientific inquiry. Participants from industrial professionals and certification providers participated in an online survey designed to identify certification parameters and perceptions. Survey responses were statistically analyzed using a variety of descriptive and inferential techniques. The techniques included measures of agreement, central tendency, and dispersion combined with open-ended responses to deductively and inductively formulate, analyze, and interpret a referenced conclusion. The results indicated essential parameters of professional certifications including what certifications existed, how they are implemented, acquired value ranges, perceived attributes and effectiveness, and a comparison of experienced and certified professionals.

Consumer technology adoption into large enterprise environments is occurring at an unprecedented rate. Employees require the flexibility and efficiency of using operating systems, computers, and mobility products they are familiar with and that enable their productivity. Due to this industry phenomenon, one large shipping enterprise must work to create solutions to integrate Apple’s OS X operating system into its traditional Windows-based operating environment. This level of integration must take place carefully to enable usability and foster the continued data security of enterprise assets. This paper describes the steps and methodology taken, as well as the rationale used, to accomplish the task of integrating Apple’s FileVault 2 full disk encryption technology into existing McAfee management infrastructure and traditional deployment and support workflows. Using a combination of industry and community solutions and techniques, a low-cost software solution named EscrowToEPO is created to facilitate the secure and user-friendly adoption of FileVault 2 as a full disk encryption solution. This paper also includes the success/failure rate of adoption and implications as to how the adoption of similar solutions can occur to support future operating systems or other environments.

This research project began with the objective of obtaining a deeper understanding of the conduct of business on the Internet. Research regarding the overall performance of business on the Web has been limited due to several constraining factors. Firstly, the shear size, volume, and perceived complexity of business on the Web made it an imposing target for research. Secondly, the interdisciplinary nature of the field had an initial dampening effect on research activity. Kuhn (1962) describes this phenomenon as the insufficiency of methodological directives. He writes (p. 3) ‘Instructed to examine electrical or chemical phenomena, the man who is ignorant of these fields but who knows what it is to be scientific may legitimately reach any one of a number of incompatible conclusions. Among those legitimate possibilities, the particular conclusions he does arrive at are probably determined by his prior experience in the other fields’. Thirdly, academic interest in Web businesses was somewhat diminished by the bursting of the dot com bubble during 2000-2001 as evidenced by the fact that many academic programs in electronic commerce have been discontinued or significantly reduced (Featherstone, Ellis & Borstorff 2004). Lastly, methodological issues arose which limited the application of previously available sampling methods. The impact of this meant that drawing representative samples of websites in order to examine business behaviour became a more complex endeavour. As a result, many fundamental questions regarding business on the Web have remained unanswered. For example, there has been no clear answer to the question of what new business models, if any, are evolving within the Web environment. What is the role of entrepreneurship employing the Web? What are the key elements or mechanisms driving business expansion in the Web? Some have suggested that Web use necessitates greater business cooperation than may be necessary in the non-virtual world. Is there evidence that this is so? This thesis addresses these questions. It accomplishes this by reducing the function of business on the Internet to its simplest element, the domain name, and by employing innovative methodologies to explore the business environment of the Web. Using Complexity and Network Theories as a contextual framework , and based upon a review of existing literature, this thesis develops a series of propositions regarding both the conduct and attributes of Web business, and proceeds to present evidence of confirmation or refutation of these propositions.