This thesis deals with the issue of primary school websites and the potentials of their usage by students and teachers. Recently, websites became very common means of communication and educational platform. The aim of the thesis is to determine the potentials and limits of using websites in primary education. The thesis is divided into three main chapters and it has four appendices. The introductory chapter introduces the aims and the concept of the thesis. The part dedicated to the current state of the problem describes the development of Internet usage by children in the Czech Republic and other countries. This chapter deals with statistic data from the survey carried by the Czech Statistical Office and from a National Educational Institute project Škola21, in which the leaderships of various schools answered questions about the ways of using the school website as a part of self-evaluation. In this chapter, there is also a division of the target groups of school web users, short overview that demonstrates the development of school website in the last ten years, and a description of the parts that it, in some cases, contains. Special part is dedicated to evaluation tools of school website and other resources that can help determine the criteria of a high quality website and thus its potentials and limits. The second chapter, which is the main part of the thesis, is a research of school website and Internet usage in general by students and teachers and presents the basic research questions that were being answered. The main research question that is later divided into sub-questions is "How do students and pedagogical employees use the Internet and school website?" The main tool for collecting the answers were questionnaires designed according to a pre-research. The questionnaires collected the answers about the usage of the school website from students and teachers. The answers are statistically elaborated and the results are being compared by classification of fist and second degree. Here, the ways of students' and teachers' work with the website are compared and relations that can designate the potentials of the school website are looked for. The answers were further compared according to the respondents' school location, frequency of the school website visits, Internet access and other criteria. The results of the research were further discussed in interviews with groups of students and teachers. These interviews were focused on discovering the reasons for the respondents' answers. The thesis summarizes the results of the research and puts them into context with previously published work on this topic. Using these findings, the third chapter defines and explains recommended content of a school website and thus, sets the basic limits and potentials of its usage. On the basis of the information from the overview of current studies on this topic and using the research data, the thesis suggests a school website evaluation tool, which can answer the question about how the potentials of a school website are utilized. Computational algorithms and procedures of creating the evaluation tool are described in the research part of the thesis as well as the results of its testing on two primary schools in the Czech Republic.

機場在航空運輸產業供應鏈扮演著舉足輕重的角色，國際機場作為國家之門戶，其傳遞予外部顧客之軟硬體設施服務水準，正是國家競爭力之展現；時至今日，網際網路已成為民眾傳遞、分享及獲取多元資訊主要媒介，國際機場網站更是國際機場管理當局經營顧客關係的伸展台，因此，國際機場網站所傳遞的不僅是機場的形象，更是國家的面貌，如何讓外籍顧客在與國際機場網站初次邂逅的同時，即滿足其資訊需求，進而產生造訪該國的動機，即成為國際機場網站管理者進行服務設計時之重要課題。 本研究針對臺灣桃園國際機場等六座機場之英文版網站進行內容分析及網站優使性測試，發現多數評估對象之網站內容或功能並無顯著之差異，然而，經研究者彙整優使性測試評分、受測人員之優使性測試意見及關鍵參與者之訪談內容，本文建議臺灣桃園國際機場英文版網站應優先改善航班資訊之編排方式及檢索方式，及提升購物、飲食店家資訊之完整性；其次，色彩、字型、字體大小等視覺傳達介面優使性評估指標亦應納入改善項目，並落實各語言版本之一致性及內控機制之建立，以優化使用者對臺灣桃園國際機場英文版網站之使用體驗，進而提升使用者對臺灣桃園國際機場之信賴。此外，本研究期待公部門於推動電子化政府發展過程中，在追求行政效能及便民服務品質的同時，亦能提升對網站優使性的意識，進而協助政府評估網站使用效能，創造良好的網站使用體驗。 / Airports play a decisive role in the supply chain of aviation industry. As a gateway of one country, an international airport manifests a nation’s competitiveness through the service standard of its software and hardware facilities delivering to its external customers. Today, Internet has become a main media for people to pass on, to share and to acquire various pieces of information, which makes the official website of an international airport an important extending platform for the authority to conduct customer relationship management. Therefore, what an international airport website represents is not just the image of a certain airport, but also the facade of one country. Under this circumstance, how to meet the needs of external customers during their first reach of an airport website so as to increase their visit motivations has become a primary issue while webmasters designing webpages. In this study, the researcher chose English version websites of six international airports, including Taiwan Taoyuan International Airport, to conduct content analysis and website usability. The result shows that there are no significant differences among tested websites; however, after collecting usability test scores, participants’ opinions, and reviewing key actors interview, this thesis concludes and would suggest Taiwan Taoyuan International Airport to firstly improve the layout arrangement of flight information, retrieval method, and elevate the completeness of shop and dining information. Secondly, visual communicate interface, such as color, fonts, font size and so on, and content consistency among different language versions should be enhanced and an internal control mechanism, which aims at maintaining that consistency, should be built to utilize the user experience so as to advance the credibility of Taiwan Taoyuan International Airport. On top of that, this study expects to raise the awareness of website usability among all government sectors, who are developing and promoting e-government policy, to also include website usability into the core concept of webpage design while pursuing administrative efficiency and quality of citizen services and, furthermore, to assist Government to conduct website evaluation in order to create a smooth and customized user experience.

This study gives guidelines to enhance online service delivery by the South African Police Service (SAPS by means of its website. It makes various recommendations to achieve this, following various investigations. The SAPS describes its primary goal as “service to the public”. This is in line with the South African government’s Batho Pele (“People first”) initiative to improve the delivery of public services. However, as society is changing in response to the demands of the Internet Age, service providers (for the purpose of this study, police agencies) must, too, adjust. The application of e-Governance will enable these agencies to serve the public with a wide variety of information and services. This study makes recommendations in this regard as well. In the initial study for this work user needs regarding the establishment of the SAPS website were assessed. Subsequently a study was conducted to determine best practices in various English-speaking countries, using an evaluation framework compiled for this purpose. Based on the results gained a measuring instrument was designed to evaluate the SAPS website. Four expert evaluators were then requested to do so. This resulted in an assessment of possible shortcomings of the SAPS website and recommendations for enhancing online service delivery and e-Governance. / Dissertation (MSc)--University of Pretoria, 2005. / Information Science / unrestricted

Hintergrund: Im Umgang mit einer chronischen Erkrankung suchen Patienten im Internet oft nach Erfahrungsberichten von anderen Betroffenen. Internetseiten mit Patientenerfahrungen können Unterstützung bieten, das Gesundheitsverhalten beeinflussen und Entscheidungshilfe in medizinischen Fragen sein. Eine Evaluation derartiger Internetangebote ist aber notwendig, um ihre tatsächliche Qualität und den Nutzen für Patienten bewerten zu können. Exemplarisch sollte in einer Querschnittsstudie untersucht werden, wie Patienten mit einer chronischen Erkrankung das Internetportal www.krankheitserfahrungen.de bewerten. Methode: Insgesamt 119 Personen mit einer chronischen Erkrankung nahmen an der Studie teil. Sie beurteilten die Internetseite mit dem eHealth Impact Questionnaire (eHIQ). Das Nutzerverhalten der Teilnehmer wurde durch Logfiles aufgezeichnet. Zusätzlich wurden soziodemographische Merkmale und die gesundheitsbezogene Lebensqualität mit dem SF-12 erhoben. Ergebnisse: Frauen neigten eher dazu, Krankheitserfahrungen im Internet mit anderen zu teilen (p=,015). Im eHIQ zeigte sich eine positive Bewertung der Internetseite, besonders im Bereich Information und Darstellung. Dies bestätigte auch das Nutzerverhalten der Teilnehmer. Die Hälfte verweilte länger auf der Webseite als von der Studienleitung vorgegeben. Aufgerufen wurden besonders Webseiten-Inhalte, die zur eigenen Erkrankung passten. Teilnehmer mit einem höheren Bildungsabschluss sahen sich mehr Interviewausschnitte (p=,022) und Thementexte (p=,006) an. Prädiktoren für eine positive Bewertung der Webseite waren eine offenere Haltung zum Teilen von Krankheitserfahrungen im Internet (OR=1,039; p=,004) und ein höherer Bildungsabschluss (OR=2,100; p=,098). Schlussfolgerungen: Internetseiten wie krankheitserfahrungen.de scheinen dem Bedürfnis von Patienten nach Erfahrungsaustausch im Internet gerecht zu werden. Die gewählte Präsentationsmethode der Inhalte entspricht offensichtlich eher dem Interesse nach Informationsrecherche unter Patienten mit höherem Bildungsabschluss. Andere potentielle Nutzer würden wahrscheinlich eine größere Interaktivität – statt Informationen – bevorzugen. Die hier vorgelegte Evaluation eines Internetportals mit Patientenerfahrungen belegt exemplarisch den Nutzen und zeigt konkrete Verbesserungspotentiale auf.