隨著網際網路與電子資源蓬勃發展，智慧型手機與平板電腦等行動裝
置越來越普及，民眾對於公共圖書館的電子資源館藏接受度較過去幾年雖
有小幅提升，但多數民眾仍未曾使用過電子資源。本研究透過文獻分析法
設計公共圖書館電子資源館藏使用與滿意度問卷共 4 個構面 25 項指標，採用訪談法和問卷調查法以臺北市立圖書館大直分館讀者為研究調查對象，就其電子資源館藏使用和滿意度進行瞭解。
本研究的研究目的有三點：(一) 探討大直圖書館分館讀者對於電子資
源館藏的使用情形與電子資源服務滿意度。(二) 探討影響大直圖書館分館讀者對於電子資源館藏使用與電子資源服務滿意度的因素。(三) 探討大直圖書館分館讀者對於電子資源館藏認為有改善空間的項目，以及謀求改進的方法與策略。
本研究獲得以下結論：(一) 使用者對本館提供之電子資源館藏相關內
容與服務之重視度與滿意度有顯著差距(二) 使用者認為，在電子資源館藏容易查詢檢索以及使用的空間配備是否支援電子資源館藏使用是圖書館應改善的部分。(三) 研究發現不同個人背景變項例如：性別、年齡、教育程度對滿意度有不同的認知與感受，因此應針對使用者的差異處加以瞭解，關心使用者的看法與態度，讓使用者重視度與滿意度的差距能縮小。根據所獲得的研究結果，本研究提出幾點建議，提供質量足夠且多元種類的電子資源館藏供使用者取用；加強行動資訊服務軟硬體支援；加強數位閱覽環境空間規劃；持續進行電子資源館藏推廣活動；保持電子資源館藏使用與滿意度長期調查機制，以瞭解需求強化服務。 / With the advance of the Internet as well as the mobile devices, electronic
resources has become more and more popular. The acceptance rate of readers for
electronic resource archive might be increased in recent years yet there are still
many readers have never used such service in public library. It is crucial to
understand the use and need among users to offer electronic resource services in
public library more adequately. Research methods in the study includes literature
review, interview, and questionnaire survey. A four-dimension, 25-item
questionnaire was generated from the review of relevant studies to assessing the
electronic resources use and satisfaction of library users. The article aims to
explore the use of electronic resources archive and user satisfaction by readers
in Taipei Public Library, Dazhi Branch.
There are three purposes in this research: a) Exploring the use of electronic
resources archive and user satisfaction of the readers in Taipei Public Library,
Dazhi Branch; b) identifying factors affecting the using and user satisfaction of
readers in Taipei Public Library, Dazhi Branch; c) summarizing the feedbacks
from respondents in the study to propose the strategies for improvement on
electronic resources archive.
The results suggest: a) there are significant differences between the
perceived service importance and satisfaction of readers at Taipei Public Library,
Dazhi Branch; b) participants care about whether the electronic resource archive
is easy for inquiry and supporting space arrangement; c) participants from
different gender, age and education levels show significant distinctions between
the satisfaction of readers at Taipei Public Library, Dazhi Branch. Therefore
the library should take considerations for the differences among users to further
the understanding of their concerns.
Suggestions were proposed in accordance with the findings of this study.
The author believes, library may a) make sufficient and diversified variety of
electronic resources archive more available for users; b) improve both soft and
hardware supports for mobile information services; c) provide a friendlier digital
reading space; d) further promote the electronic resource archive; e) continue
investigating the use and satisfaction of electronic resource archive to understand
the need for enhanced services.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0104913006 |
| Creators | 王群雅, Wang, Chun Ya |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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