傳統期刊資訊組織的方式主要是編目與論文索引摘要，今電子期刊由於透過電腦網路的傳遞，也改變其資訊組織與檢索的概念。而資訊組織方式多元，取用多種管道，也造成使用者檢索複雜而多元的環境。 電子期刊提供全文期刊論文帶給學者專家許多便利，而深受使用者喜歡，但電子期刊也面臨多元取用管道與多元資訊組織的局面。電子期刊管理時要處理書目記錄、全文電子檔，以及二者的連結技術；另一方面電子期刊在資訊組織時涵蓋刊名、期數、論文單篇三個層級書目資料，造成電子期刊組織與取用的困難。 本研究透過文獻探討國內外電子期刊資訊組織與取用的相關議題，並透過深度訪談，以了解國內五所大學圖書館和六家廠商電子期刊資訊組織所面臨的問題與解決方法，是否能夠支援電子期刊的取用理論。 根據研究發現，提出結論如下：1.電子期刊的管理新模式；2.電子期刊使用者資訊取用的理論；3.我國圖書館電子期刊的取用管道；4.我國圖書館電子期刊資訊組織與技術；5.整合檢索系統對電子期刊的價值與影響；6.電子期刊取用的管道多元與紛歧；7.電子期刊取用的問題；8.電子期刊資訊組織與技術多元與紛歧；9.電子期刊組織與技術對圖書館帶來的問題。 最後針對前述研究結果提出建議： 對圖書館的建議：1.以使用者導向設計電子期刊的取用管道；2.電子期刊資訊組織與技術要應支援使用者資訊取用模式；3.簡化重整電子期刊管理的作業流程；4.對於維護多套系統的連結，可以採取自動維護或維護一套系統的方式；5.提供電子指定參考書的論文服務，以及電子期刊和數位學習的結合。 對廠商的建議：1.支援使用者中心取用；2.支援圖書館的電子期刊資訊組織；3.了解圖書館管理多套系統的困境，找到適切的方法；4.整合查尋系統可以多加強Portal和整合管理的功能；5.除了研發和銷售新系統，可以幫助圖書館適應新舊系統的過渡期；6.加入更多學術性的期刊，提昇內容權威；7.加強電子期刊回溯年代，解決禁刊問題 / The traditional ways of organizing journals are mainly to cataloge journals, to write abstracts, and to index journal articles. Today, through the transmission of computer network, the electronic journals change the concept of information organization and retrieval. Moreover, the plural forms of information organization and access also causes users to search information in a more complicated multi-environment. It is more convenient that the electronic journals offer the full-text articles to scholars, and users are deeply fond of it. However, the electronic journals meet with the situation of multi-access channels and multi-information organization. On the one hand, the electronic journals deal with the bibliographic records, full-text files, and the linking technology of both. On the other hand, the information organization of electronic journals contains bibliographic materials in three levels of titles, volumes, and articles. All of them cause the difficulty of organizing and using the electronic journals. This study is explored through literary reviews and in-depth interviews in order to understand the problems and solutions associated with electronic journals organization in five university libraries and six vendors in Taiwan and see if they can support the access theory of the electronic journals. Based on the research findings , the conclusions of this study are : 1.a new model of managing the electronic journals is proposed; 2.an User-centered access of the electronic journals theory is presented; 3.the library provides access to electronic journals through channels in Taiwan; 4.e-journals information organization and technology of library in Taiwan is presented; 5. meta-searching systems have the value and influence on the electronic journals; 6. access channels to electronic journals are multiple and fork confusingly; 7.the problems of accessing to electronic journals are studied; 8.there are multiple and confusingly-forked electronic journal information organization and technology; 9.the electronic journals cause the problem of organization and technology to library. Finally, according to the results of the study, several suggestions are provided : For the library: 1.the channel of the electronic journals should meet with the user’s need; 2.the organization and technology of electronic journals should support the user's needs; 3.it is necessary to simplify and reform the management procedure of the electronic journals; 4. the maintenance of the systematic linkages can be automatic or system-by-system.; 5.it should offer the integrating articles with courseware and electronic reserves. For the vendors: 1. they should support user-centered access; 2. they should support the information organization of the electronic journals for the library; 3. they should understand the difficulty of how the libraries manage the predicaments of many systems to find the appropriate solutions.; 4. Meta-searching systems should strengthen the functions of Portal and meta-management; 5.Except for developing and selling the new system, they can help the libraries to get through the transition period from an old system to the new system; 6.they should promote the authority of content in academic electronic journals; 7. the coverage of electronic journals should be enlarged to solve the problem of embargoes.

本研究旨在探討海峽兩岸中文電子期刊系統之現況、系統構面與功能，以及發展動機與成功因素，藉由比較研究之描述、解釋、併排與比較四步驟，研究台灣與大陸電子期刊系統的發展現況、中文期刊與電子期刊發展之優勢與面臨之問題、電子期刊系統發展歷史，並歸納兩岸電子期刊系統建置動機與成功因素，以及藉由實證研究以建構中文電子期刊系統的構面與功能，以提出中文電子期刊系統發展之具體模式與建議。 研究結果確立中文電子期刊系統包含出版管理、使用者服務、營運管理三構面，以及19項功能，並加以歸類。出版管理之功能包含：1.論文徵集；2.數位化作業；3.期刊分類與Metadata建置；4.建置資料庫；5.電子全文管理；6.詞彙權威控制；7.論文篩選標準。使用者服務之功能包含：8.資訊檢索與取用；9.引文分析；10.行銷推廣與客戶服務；11.個人化服務；12.電子期刊永久取用；13.加值服務；14.知識社群。營運管理之功能包含：15.收費與帳務管理；16.權利金給付與查核；17.著作權徵集與管理；18.統計報表；19.營運模式。 本論文結論歸納：1.中文電子期刊系統構面與功能；2.台灣電子期刊系統之特色；3.大陸電子期刊系統之特色;4.台灣中文電子期刊系統發展動機；5.大陸中文電子期刊系統發展動機；6.台灣中文電子期刊系統發展成功因素；7.大陸中文電子期刊系統發展成功因素；8.兩岸中文電子期刊系統發展面臨之問題；9.目前大陸在整體中文電子期刊系統之發展居領先地位。 最後建議：1.依據本論文所提出之電子期刊構面與功能改善台灣中文電子期刊系統。2.建議未來國家圖書館與資料庫廠商合作發展台灣全文電子期刊系統。3.建議我國政府擬定全文電子期刊系統建置之長期重點發展計畫。4.建議台灣電子期刊系統建置期刊採編系統平台。5.建議台灣中文電子期刊系統建置引用文獻連結及引文數據分析功能。6.建議台灣中文電子期刊系統建置知識社群功能。7.建議華藝公司中文電子期刊服務系統以收錄台灣期刊為優先考量。 / The purpose of the study was to research the current status, system dimensions and function, as well as the motivation and success factors of Chinese journal systems. Through description, interpretation, juxtaposition, and comparison, this study research the current status of Chinese journal systems, the advantages of development and the problems of Chinese journals and electronic journals, the history of electronic journal systems, summarized the motivation and success factors of Chinese electronic journal systems, and construct Chinese electronic journal systems dimensions and functions by empirical research. Finally come up with the specific model and suggestions of Chinese electronic journal systems. The results of this study established the Chinese electronic journal systems includes 3 dimensions: management of publication, user services, and management of operation, as well as 19 features. management of publication includes: 1. Collection of journal; 2. Digital operations; 3. Journal classification and Metadata construction; 4. Database construction; 5. Electronic full-text management; 6.Vocabulary authority control; 7. Standard of journal selections. User services include: 8. Information retrieval and access; 9.Citation analysis; 10. Marketing and customer services; 11.Personal services; 12.Permanent access of electronic journals; 13.Value-added services; 14.Knowledge Community. Management of the operation includes: 15.Charges and account management; 16.Premium payments and check; 17. Copyright collection and management; 18. Statistics; 19. Mode of operation. The conclusions of the study are: 1. The dimensions and functions of Chinese electronic journal systems; 2. The characteristics of electronic journal systems in Taiwan; 3. The characteristics of electronic journal systems in China; 4. The motivation of Chinese electronic journal system in Taiwan ; 5. The motivation of Chinese electronic journal system in China; 6.The success factors of Chinese electronic journal systems in Taiwan; 7. The success factors of Chinese electronic journal systems in China; 8. The problems of Chinese electronic journal systems in Taiwan and China; 9. At present, China is on the leading position in overall development of Chinese electronic journal systems.. The study make final suggestions as follows: 1. Pursuant the dimensions and function of electronic journals to improve the Chinese electronic journal systems in Taiwan; 2. National Central Library and database vendors can cooperate to develop full-text electronic journal systems in Taiwan; 3. Government can build long-term development plan of full-text electronic journal systems; 4. The proposed system of electronic journals in Taiwan Journal reporters and editors to build system platform; 5. Construct reference links and citation analysis functions to Chinese electronic journal systems in Taiwan; 6. Build knowledge group functions to Chinese electronic journal systems in Taiwan; 7. CEPS should put the first priority on Taiwan Journal collections.

著電子期刊發展日益成熟，圖書館引進電子期刊館藏蔚為風尚，對圖書館紙本期刊的發展與學術傳播都帶來了巨大的影響。圖書館期刊館藏的改變，也連帶對於使用者的期刊使用造成影響。本研究旨在了解傳播學門教師電子期刊的使用行為，並從使用者的角度探討電子期刊對圖書館館藏發展之影響進而研訂以使用者角度為導向的電子期刊館藏發展政策，以做為未來圖書館館藏發展之參考。 本研究利用問卷調查與深度訪談以了解政大傳播學院教師的資訊行為與電子期刊的使用情形，以及政大傳傳播學院圖書館館藏發展現況、所面臨的問題與困難與對未來館藏發展之看法。最後獲致研究結論如下：(1)傳播學院教師平時的主要任務以教學與研究為主，而資訊需求也多因教學與研究而產生；(2)學術期刊是教師教學與研究的最重要資源；(3)傳播學院教師使用電子期刊甚於紙本期刊；(4)教師對傳播學院圖書分館期刊館藏與服務感到滿意；(5)傳播學院圖書分館重視發展學術期刊館藏，並以西文期刊為館藏重要特色；(6)傳播學院圖書分館期刊館藏發展以電子期刊與紙本期刊並重；(7)傳播學院圖書期刊選購由教師決定，主要考慮期刊內容學術性與教師需求；(8)獲得政大傳播學院圖書分館電子期刊館藏發展要件與程序；(9)傳播學院圖書分館經費有限與典藏空間不足促使電子期刊館藏發展的需求；(10)獲得政大傳播學院圖書館紙本期刊刪訂決策因素；(11)政大傳播學院圖書分館缺乏館藏發展政策訂定；(12)多數教師同意政大傳播學院圖書分館有發展電子期刊之需求；(13)多數教師對於全面發展電子期刊的看法仍有疑慮。 本研究最後針對圖書館電子期刊館藏發展與服務提出以下建議：(1)依據教師使用行為加強電子期刊館藏服務；(2)傳播學院三系所建立期刊選購合作機制；(3)訂定傳播學院圖書分館電子期刊館藏發展政策；(4)加強使用者電子期刊使用教育訓練；(5)強化傳播學院圖書分館館員的功能與價值。 / With the great developments of electronic journals, it becomes a trend for academic libraries to purchase a large amount of electronic resources. Electronic journals bring a lot of impacts on the academic libraries and scholarly communication. The changes on library serials collection also affect the way that faculty use scholarly journals. This research investigated the use of electronic journals among the faculty of Communication at the Cheng-Chi University, and tried to use user-oriented approach to formulate the serials collection development policy. The research conducted at the Cheng-Chi University in 2008 by questionnaire and interviews to exam the use of electronic journals by the faculty of Communication, investigate the status of serials collection in Communication Library, and obtain the faculty and librarians’ viewpoints about the future of serials collection development. The research findings are as follow: (1) The information needs of faculty of communication most came from research and teaching. (2) Scholarly journals are essential resources in the field of communication. (3) Faculty of communication rely on electronic journals than print journals. (4) Faculty are satisfied with the serials collection and services provided by communication library. (5) Communication library set great store by developing academic journals collections and foreign languages journals are features of communication library. (6) Emphasizing electronic journals and print journals equally is the main collection development strategy of communication library. (7) The purchases of journals are decided by faculty, and the technicality and needs of teachers are the two major factors that have great impact on serials selection. (8) Formulate procedures and components of serials collection development for communication library. (9) Shortage of budget and shelving space made communication library has need to develop electronic serials collection. (10) Formulate factors of serials cancellation for communication library. (11) Communication library need to establish collection development policy. (12) A majority of faculty agree that communication library need to develop electronic serials collection. (13) The mostly concerned issue when the library develops the whole electronic journal collection is the electronic archiving. Based on the final results of this research, several suggestions are proposed for improving communication library serials collection development and services are as follow：(1) Strengthen electronic journals collection services based on patterns of journal use by faculty. (2) The college of communication should build cooperation mechanisms for purchasing journals. (3) Communication library should establish electronic serials collection development policy. (4) Enhance training in e-resource use to faculty and students. (5) Strengthen the function and value of librarians in communication library to become the intermedium between main library and faculty.

由於電子資源蓬勃興起，大學圖書館紛紛引進以滿足師生教學研究之需求，然同時預算規模卻未見增加，加以電子資源市場，尤其是電子期刊部份，每年皆以平均7%~10%漲幅成長，使得圖書館對電子期刊使用及其效益，需要有更清楚的了解與掌握，透過衡量網路化服務與資源品質的方法，除可作為圖書館人員決策參考，並能提供有利的理由以尋求經費支援。 本研究目的希能探討電子期刊E-Metrics評鑑相關理論與研究，以ARL E-Metrics計畫為基礎，對大學圖書館電子期刊提出績效評鑑模式芻議與實證分析。採用研究方法為文獻分析法、深度訪談法與電子計量(E-Metrics)分析法，以國立臺灣大學館藏西文電子期刊為對象進行研究。 經訪談與實證資料分析結果，本研究確認了館藏導向電子期刊的績效評鑑的目的、歸納出電子期刊資源與服務評鑑的程序及方法，並建構大學圖書館電子期刊E-Metrics評鑑模式與要件，包含電子期刊資源、使用、成本與績效四大類型，合計14項指標，同時並獲得具體電子期刊績效評鑑結果，確認國內大學圖書館進行電子期刊E-Metrics評鑑模式之可行性。 最後，本研究根據結論，建議可以質化方式進行電子期刊評鑑研究，以獲得對電子期刊資源的全面性瞭解，並對電子期刊E-Metrics評鑑模式與指標、資料蒐集方式等提出建議。而對於未來研究方向，建議可從朝以下四方面努力：(1)進行網路資源與服務導向電子期刊評鑑模式之研究；(2)開發電子期刊使用統計管理軟體；(3)進行電子期刊成本經濟學研究；(4)進行電子期刊使用紀錄分析之評鑑研究。 / Due to the fast growth of electronic resources, it has become a trend for university libraries to acquire such resources to meet the research needs for their users. The expenditures libraries have to spend for electronic resources, especially that for electronic journals have been raised at average rate of 7% to 10% each year. However, the yearly budget for libraries never has been increased as much. It thus has become important for libraries to identify the real usage of and institutional research outcomes from the acquired electronic journals. The assessment of networked information service and resources quality of it is useful for acquisition decision-making. If there is a positive assessment result, then it will also provide justification for seeking budget support. The purpose of this study is to conduct an empirical study so as to enable formulating an assessment model for electronic journals a library has subscribed. The author firstly explores the theories and researches for the application of E-Metrics as assessment model for electronic journals. Taking the ARL E-Metrics project as a referential model, the author combines literature review, in-depth interview, and E-metrics in the research methodology to do researches about the western-language electronic journals subscribed by the National Taiwan University Library. This study has resulted in very useful assessment statistics for electronic journals. From analyzing the data collected from interviews and the related empirical study, the author is able to verify the purpose of assessment for electronic journals under collection development policy, to formulate procedures and methodology for the assessment of electronic journal resource and, the services based on it, to find out necessary components for E-Metrics assessment model for university libraries which comprises of fourteen indicators of four major criteria of (1) e-journal resources (2) its usage (3) its cost and (4) performance from it. The author concludes that the E-Metrics model is good for university libraries to assess their acquired electronic journals. Based on the findings of this study, the author recommends qualitative research to be the more adequate approach for the assessment of electronic journals and proposed the following four areas for future research: (1) investigation of Internet resources and assessment model for electronic journals under the library’s service policy (2) development of statistics and management tools for the subscribed electronic journals (3) cost study of electronic journals from economics point of view (4) analytical study of access logs of electronic journals.

隨著網際網路與電子資源蓬勃發展，智慧型手機與平板電腦等行動裝 置越來越普及，民眾對於公共圖書館的電子資源館藏接受度較過去幾年雖 有小幅提升，但多數民眾仍未曾使用過電子資源。本研究透過文獻分析法 設計公共圖書館電子資源館藏使用與滿意度問卷共 4 個構面 25 項指標，採用訪談法和問卷調查法以臺北市立圖書館大直分館讀者為研究調查對象，就其電子資源館藏使用和滿意度進行瞭解。 本研究的研究目的有三點：(一) 探討大直圖書館分館讀者對於電子資 源館藏的使用情形與電子資源服務滿意度。(二) 探討影響大直圖書館分館讀者對於電子資源館藏使用與電子資源服務滿意度的因素。(三) 探討大直圖書館分館讀者對於電子資源館藏認為有改善空間的項目，以及謀求改進的方法與策略。 本研究獲得以下結論：(一) 使用者對本館提供之電子資源館藏相關內 容與服務之重視度與滿意度有顯著差距(二) 使用者認為，在電子資源館藏容易查詢檢索以及使用的空間配備是否支援電子資源館藏使用是圖書館應改善的部分。(三) 研究發現不同個人背景變項例如：性別、年齡、教育程度對滿意度有不同的認知與感受，因此應針對使用者的差異處加以瞭解，關心使用者的看法與態度，讓使用者重視度與滿意度的差距能縮小。根據所獲得的研究結果，本研究提出幾點建議，提供質量足夠且多元種類的電子資源館藏供使用者取用；加強行動資訊服務軟硬體支援；加強數位閱覽環境空間規劃；持續進行電子資源館藏推廣活動；保持電子資源館藏使用與滿意度長期調查機制，以瞭解需求強化服務。 / With the advance of the Internet as well as the mobile devices, electronic resources has become more and more popular. The acceptance rate of readers for electronic resource archive might be increased in recent years yet there are still many readers have never used such service in public library. It is crucial to understand the use and need among users to offer electronic resource services in public library more adequately. Research methods in the study includes literature review, interview, and questionnaire survey. A four-dimension, 25-item questionnaire was generated from the review of relevant studies to assessing the electronic resources use and satisfaction of library users. The article aims to explore the use of electronic resources archive and user satisfaction by readers in Taipei Public Library, Dazhi Branch. There are three purposes in this research: a) Exploring the use of electronic resources archive and user satisfaction of the readers in Taipei Public Library, Dazhi Branch; b) identifying factors affecting the using and user satisfaction of readers in Taipei Public Library, Dazhi Branch; c) summarizing the feedbacks from respondents in the study to propose the strategies for improvement on electronic resources archive. The results suggest: a) there are significant differences between the perceived service importance and satisfaction of readers at Taipei Public Library, Dazhi Branch; b) participants care about whether the electronic resource archive is easy for inquiry and supporting space arrangement; c) participants from different gender, age and education levels show significant distinctions between the satisfaction of readers at Taipei Public Library, Dazhi Branch. Therefore the library should take considerations for the differences among users to further the understanding of their concerns. Suggestions were proposed in accordance with the findings of this study. The author believes, library may a) make sufficient and diversified variety of electronic resources archive more available for users; b) improve both soft and hardware supports for mobile information services; c) provide a friendlier digital reading space; d) further promote the electronic resource archive; e) continue investigating the use and satisfaction of electronic resource archive to understand the need for enhanced services.