Abstracts in English and Afrikaans / There is a growing recognition of the role internal communications play in the overall
functioning of an organisation. Scholars link effective internal communications with
business performance and in the context of a government institution it means that in
order to improve service delivery they must pay attention to the effectiveness of their
communication practices. To execute its mandate effectively the Government
Communications and Information systems (GCIS) as an entity responsible for
managing communications on behalf of government has to ensure that it leads by
example in this regard. The purpose of this study is to explore and describe
communication experiences of GCIS employees. To answer the research question a
cross-sectional survey of n=40 randomly selected employees was conducted at the
GCIS head office. The survey resulted in initial findings which were further explored
by interviewing nine (n=9) purposefully selected individuals.
Results indicate that employees are satisfied with communications in general.
Evidence suggests that not all communication channels are considered reliable
however, perceptions of trust or reliability regarding channels is influenced by an
inherent culture at the GCIS that equates authority and rank with trust. Concerns
were raised with official channels in particular which are perceived as slow, outdated
and irrelevant, blamed in part on bureaucratic processes. Findings show that there is
a strong positive relationship between communication satisfaction and job
satisfaction in line with findings from other studies. This underscores the importance
of effective internal communication practices in state institutions. If communication is
effective, evidence suggests that it will lead to employee job satisfaction. It is
therefore recommended that the GCIS conducts a strategic review of its internal
communication systems and practises in order to evaluate their effectiveness in
helping to achieve communication goals of the organisation. A follow up study be
conducted at the GCIS to measure the implementation of recommendations made in
this study. Furthermore, research is recommended within the government sector as
this will provide a holistic view of communication experiences within state institutions
in South Africa, in particular the influence of bureaucratic systems. / Daar word toenemend erkenning gegee aan die rol wat interne kommunikasie speel
in die algemene funksionering van 'n organisasie. Geleerdes koppel effektiewe
interne kommunikasie met ondernemingsprestasie, en in die konteks van 'n
regeringsinstelling beteken dit dat hulle, ten einde dienslewering te verbeter, moet let
op die effektiwiteit van hul kommunikasiepraktyke. Om sy mandaat effektief uit te
voer, moet die Regeringskommunikasie- en Inligtingstelsels (GCIS) as 'n entiteit wat
namens die regering verantwoordelik is vir die bestuur van kommunikasie verseker
dat dit 'n voorbeeld hiervan is. Die doel van hierdie studie is om kommunikasieervarings
van werknemers van GCIS te verken en te beskryf. Om die
navorsingsvraag te beantwoord, is 'n deursnee-opname van (n=40) lukraak
geselekteerde werknemers by die GCIS-hoofkantoor gedoen. Die opname het gelei
tot aanvanklike bevindings wat verder ondersoek is deur nege (n =9) onderhoude
met doelgerigte geselekteerde onderhoude.
Die resultate dui daarop dat werknemers oor die algemeen tevrede is met
kommunikasie. Bewyse dui daarop dat nie alle metodes as betroubaar beskou word
nie, maar dat persepsies van vertroue of betroubaarheid ten opsigte van kanale
beïnvloed word deur 'n inherente kultuur by die GCIS wat gesag en rang met
vertroue vergelyk. Daar is ook kommer uitgespreek met amptelike
kommunikasiekanale wat gesien word as stadig, verouderd en irrelevant, en deels
die skuld op burokratiese prosesse. Bevindinge toon dat daar 'n sterk positiewe
verwantskap bestaan tussen kommunikasiebevrediging en werkstevredenheid, in
ooreenstemming met bevindings van ander navorsers. Dit onderstreep die
belangrikheid van effektiewe interne kommunikasiepraktyke by staatsinstellings. As
kommunikasie effektief is, dui die getuienis daarop dat dit tot werkstevredenheid van
die werknemers sal lei. Daarom word aanbeveel dat die GCIS 'n strategiese oorsig
van sy interne kommunikasiestelsels en -praktyke uitvoer om die doeltreffendheid
daarvan te evalueer om die organisasie se kommunikasiedoelwitte te bereik. n Opvolgstudie word by die GCIS uitgevoer om die implementering van die
aanbevelings wat in die studie gemaak is, te meet. Verder word navorsing binne die
owerheidsektor aanbeveel, aangesien dit 'n holistiese siening bied van
kommunikasie-ervarings binne staatsinstellings in Suid-Afrika, veral die invloed van
burokratiese prosesse. / Communication Science / M.A. (Communications)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:uir.unisa.ac.za:10500/27113 |
| Date | 08 1900 |
| Creators | Dingalo, Margaret-Ann Limakatso |
| Contributors | van Dyk, Louise |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | Unknown |
| Type | Dissertation |
| Format | 1 online resource (xv, 251 leaves) : illustrations, application/pdf |
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