Published Article / Many large organisations tend to focus on their external communication in order to project a positive image to potential clients. However the role of internal communication with employees has often been overlooked, although it remains one of the most important areas of organisational communication. This article focuses on specific findings of the Master's dissertation, Supervisory Communication and its Effect on Employee Satisfaction at the Central University of Technology, Welkom Campus. The research results that employees' views about their own organisation impact on how external clients view that particular organisation. The research found that in order for employees to become advocates of their own organisation, supervisors of different operational units should develop and manage their internal communication activities in a way that motivates and stimulates employee enthusiasm for meeting organisational goals. Once employees are satisfied with the state of supervisory communication in their respective units, they should be able to identify with their organisation and endeavour to attain organisational goals.

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Titel: Har chefer slutat lyssna? – en studie om kommunikationstillfredsställelse och chefers aktiva lyssnande. Nivå: Examensarbete för kandidatexamen i företagsekonomi. Författare: Michel Barjakob, Mathias Johansson. Handledare: Kristina Mickelsson, Pär Vilhelmson. Datum: 2016 - januari Syfte: I denna studie vill vi söka en djupare förståelse för chefers aktiva lyssnande och hur det formar medarbetarnas kommunikationstillfredsställelse. Metod: Då studiens syfte är att skapa en djupare förståelse i chefers aktiva lyssnande så har vi utfört en kvalitativ forskning. Data har samlats in genom semistrukturerade intervjuer med tio anställda från en ledande elektronikkedja i Gävle. Materialet har analyserats genom tematisering och presenterats med resultaten. Resultat & slutsats: Studien visar att chefer bör ha en tillräckligt hög kommunikationskompetens för att veta när ett aktivt lyssnande ska tillämpas eller ej. Chefers kommunikationskompetens formar de anställdas kommunikations-tillfredsställelse samtidigt som det framkommit att chefer inte är medvetna om det aktiva lyssnandet i tillräcklig utsträckning. Förslag till vidare forskning: Studien har varit djupgående med sin kvalitativa forskning och ligger som grund till vårt förslag till vidare forskning. Deltagarna i denna studie har efterfrågat en uppföljning av det aktiva lyssnandet. Ett ytterligare förslag till vidare forskning är en undersökning efter det aktiva lyssnandets avspegling på företagsresultat. Uppsattsens bidrag: Bidraget till studiens målgrupp syftar till det tomrum som lokaliserats samt besvarats. En teoretisk modell har skapats med hjälp av tidigare forskning som kartlägger begrepp inom kommunikation och tillfredsställelse. Det praktiska bidraget syftar till chefer då kunskap inom aktivt lyssnande kan hjälpa chefer att kommunicera med sina medarbetare. Nyckelord: kommunikationskompetens, aktivt lyssnande, kommunikationstillfredsställelse, arbetstillfredsställelse, forma. / Title: Har chefer slutat lyssna? – en studie om kommunikationstillfredsställelse och chefers aktiva lyssnande. Level: Final assignment for Bachelor Degree in Business Administration. Author: Michel Barjakob, Mathias Johansson. Supervisor: Kristina Mickelsson, Pär Vilhelmson. Date: 2016 – january Aim: In this study we aim to create a deeper understanding in supervisors active listening and how it shapes employees communication satisfaction. Method: Due to the aim of the study, which is to create a deeper understanding in supervisors active listening, we have conducted a qualitative research. Data has been gathered through semi-structured interviews with ten employees from a leading electronic store and was conducted in Gävle.  Result & conclusions: The study show that supervisors must possess enough communication competence to know when active listening should be used. Supervisors communication competence shapes the employees communication satisfaction meanwhile most supervisors lack knowledge in active listening. Suggestions for future research: Our suggestions for future research are based on this study’s qualitative research. The participants have requested a follow-up of the active listening. A further recommendation for further research is to examine the impact active listening has on company results. Contribution of the thesis: The study contributes by filling the gap we found in our research area. A theoretical model was developed based on previous research, which helped find and localize communication and satisfaction and its components. The practical contribution is aimed towards supervisors hoping to receive knowledge in active listening to help them communicate with their co-workers. Key words: communication competence, active listening, communication satisfaction, job satisfaction, shape.

The purpose of this study was to investigate the level of communication-satisfaction within and between institutions that are responsible for the administration of AMEP in the ACT. These institutions are: The TAFE Colleges Office of ACT Further Education and The Department of Immigration and Ethnic Affairs. Data were collected from the educators and administrators. Two questions were addressed and four hypotheses were tested, which addressed themselves to the following aspects of communication: corporate perspective personal feedback organizational integration relation with supervisor communication climate horizontal communication media quality relation with subordinates. The general conclusion drawn from the study was that the institutions that are responsible for the administration of AMEP in the ACT operate at different levels (i.e. policy, implementation and operations) and experience difficulty with communication between institutional boundaries. However, there is little relation between the level of individual perception within and between institutions.

It has long been established that “communication is of fundamental importance in the operation of all organizations, and a knowledge of the efficiency of the general communication system is vital to achieve high levels of organizational effectiveness” (Greenbaum, Clampitt, & Willihnganz, 1988, p. 245). With this in mind, over the past forty years many organizations have turned to communication audits to identify strategies to improve their organizations’ communication practices. One such organization is the State Bar of Georgia. Using Downs and Hazen’s (1977) Communication Satisfaction Questionnaire, this study assessed the health/effectiveness of the Bar’s formal and informal communication channels, identified problems and made recommendations for improvement. In addition to gaining a better understanding of the strengths and weaknesses of the Bar’s existing communication channels, the audit showed how communication practices at the Bar relate to employee job satisfaction.

This mixed method study examined differences in how face to face (FtF) and computer-mediated communication (CMC) were experienced for individuals communicating with their romantic partner. Forty-four individuals (22 couples) engaged in discussions in both FtF and CMC conditions in a laboratory environment, measuring communication satisfaction as an indicator of experience. Eight couples were also randomly selected to participate in interviews and their reports were used to add depth to the analyses and further inform the findings. Participants reported similar levels of satisfaction across communication conditions, which extends previous literature suggesting that users are able to adapt to text-based channels of communication to a degree that naturalness similar to that of FtF is achieved. Analyses also indicated a positive relationship between attitudes towards CMC use and history of CMC use. This relationship is discussed in terms of symbolic interactionism theory. Communication satisfaction item analysis and interview reports suggest that couples have varying attitudes and uses for CMC. Some couples report a hesitancy to use CMC given the lack of non-verbal cues and risk of miscommunication while other couples report that CMC is helpful in facilitating de-escalation of conflict and allowing partners to communicate more effectively around sensitive issues.

Dagens samhälle ställer höga krav på individer att vara sociala, kommunikativa och inneha en förmåga att hantera ett ökande informationsflöde. Samtidigt som det ligger mycket ansvar på den enskilde individen att sålla bland stora mängder information har olika individer skilda förutsättningar att möta dessa krav. Studiens syfte var att undersöka om upplevelse av kontroll och välbefinnande hos medarbetarna påverkar kommunikationstillfredsställelse och föredragna kommunikationskanaler. Som teoretisk referensram har teori om kommunikation och subjektivt välbefinnande samt Rotters (1966) teori om Locus of Control använts. En kvantitativ enkätstudie genomfördes på en förvaltning i Tidaholms kommun i Västra Götalands län där de upplevt kommunikationsproblem i sin internkommunikation. Resultatet visade signifikanta samband mellan upplevd kontroll på arbetsplatsen och kommunikationstillfredsställese (β = -.98) samt mellan välbefinnande och kommunikationstillfredsställelse (β = 1.43). De med hög upplevelse av kontroll föredrog elektroniska och skriftliga kommunikationskanaler mer än de med låg upplevelse av kontroll. Resultatet indikerade därmed på att upplevelse av kontroll och välbefinnande inte bara påverkar hur man kommunicerar, vilket tidigare studier har visat, utan att det även påverkar hur man uppfattar kommunikation. / Today’s society places high demands on individuals to be social, communicative and to have the ability to process an increasing flow of information. While there is a lot of responsibility on the individual to screen large amounts of information, different individuals have various abilities to meet these requirements. The purpose of this study was to examine if the experience of control and well-being of the employees affect their communication satisfaction and preferred communication channels. As a theoretical framework, theories of communication and subjective well-being and Rotters (1966) theory of Locus of Control were used. A quantitative survey was conducted in Tidaholm municipal administration in Västra Götaland county, Sweden, where they had experienced problems in their internal communication. The results showed a significant correlation between Work Locus of Control and communication satisfaction (β = -.98) and between well-being and communication satisfaction (β = 1.43). The employees with internal Locus of Control preferred written and electronic communication channels more so than the employees with external Locus of Control. The results indicate therefore that Locus of Control and well-being not only affects how individuals communicate, which previous studies have shown, but it also affects how individuals perceive communication.