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Master of Science / Department of Hospitality Management and Dietetics / Kevin L. Sauer / Satisfaction with internal communication is important in all organizations and is influenced by the quality and consistency of communication exchange. Job satisfaction is also widely studied in organizations and plays a significant role in employee behavior. Job satisfaction typically correlates with communication satisfaction across different occupations, yet little is known about the communication and job satisfaction relationship in the hospitality industry or specific foodservice organizations. This study explored multiple facets of communication and job satisfaction in a university foodservice setting using the Communication Satisfaction Questionnaire and the Abridged Job Descriptive Index. Results indicated that student employees had the highest levels of communication satisfaction (M=181.75±38.24) while classified employees reported lower communication satisfaction (M=161.00±35.04). Managers reported the lowest levels of communication satisfaction (M=156.17±30.34) and also expressed the highest job satisfaction (M=78.66±18.66). Substantial relationships between job and communication satisfaction were not clearly defined in this study; however, specific themes and opportunities for future research were discovered. Results of this study advance the knowledge about communication and job satisfaction in the foodservice environment.

Excerpt:The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces.

Over the last 2 decades of advances in technology, organizations have used virtual teams (VTs) as one way to expand globally. Strong leadership and communication skills with followers are essential qualities for successful VTs. It is important to conduct research related to charismatic leadership and communication satisfaction of team members as many organizations now use VTs. The purpose of the survey study was to examine the relationship of perceived charismatic leadership qualities in VT leaders and communication satisfaction in VT members. The research questions examined the association between charismatic leadership qualities and the subdimension of communication satisfaction. Charismatic leadership was the theoretical framework for the study, which posits that leadership and communication are contributing factors to successful VTs. Data were collected from property managers of a major student housing management company (n = 111) using convenience sampling. The Conger-Kanungo Charismatic Leadership Questionnaire and Communication Satisfaction Survey were e-mailed to the property managers through Survey Monkey. Multiple regression analysis showed that a number of charismatic leadership qualities were statistically associated with communication satisfaction. Inspiring strategic and organizational goals explained the most variance in conflict resolution (p < 0.001). The results may contribute to the body of knowledge on VTs, as the results suggest that a leadership-focused approach can transform VTs into highly communicative teams. Implications for positive social change are that management awareness of charismatic leadership qualities can have a positive effect on the enhancement of communication satisfaction and employee productivity.

<p>Disertacija se bavi uticajem odnosa s medijima (MR) na pojedine organizacione i poslovne performanse, u preduzećima u Srbiji. Konkretno, diesrtacija obuhvata uticaj odnosa s medijima (MR) na zadovoljstvo komunikacijom (CS), korporativni kredibilitet (CC), finansijske performanse (FP), distancu moći (PD), orjentaciju ka budućnosti (FO) i su&scaron;tinsko transformaciono liderstvo (CTL). Podaci su dobijeni anketiranjem N = 394 srednja menadžera iz 123 preduzeća u Srbiji. Od metoda statističke obrade podataka kori&scaron;ćeni su: deskriptivna statistika, korelaciona analiza, regresiona analiza, t-test i hijerarhijska regresiona analiza. Osnovni zaključci istraživanja su: 1. Korelacije između uticaja odnosa s medijima i organizacionih i poslovnih performansi su statistički značajne, snažne i pozitivne, u najvećem broju slučajeva. Najveći uticaj na organzacione i poslovne performanse imaju savremeni mediji. 2. Odnosi s medijima imaju mali uticaj na korporativni kredibilitet, a taj uticaj se ostvaruje, pre svega, preko savremenih medija. 3. Među finansijskim performansama, odnosi s medijima naročito pozitivno utiču na trži&scaron;ni udeo i rast prodaje. 4. Za povećanje organizacionih performansi, preduzeća bi posebno trebala da posvete pažnju savremenim medijima, kao i prisutnosti direktora u medijima. 5. Za povećanje finansijskih performansi, preduzeća bi posebno trebala da posvete pažnju, kako savremenim, tako i tradicionalnim medijima, pri čemu prisutnost preduzeća u medijima ima prednost nad prisustvom direktora u medijima. 6. Unapređenjem odnosa s medijima, preduzeće stvara dobru osnovu za podizanje nivoa organizacionih i poslovnih performansi.</p> / <p>The dissertation deals with the impact of media relations (MR) on certain organizational and business performances in Serbian companies. Specifically, the dissertation deals with the impact of media relations (MR) on communication satisfaction (CS), corporate credibility (CC), financial performance (FP), power distance (PD), future orientation (FO) and core transformational leader behaviour (CTL). The data were obtained using questionnaires completed by N = 394 middle managers from 123 companies in Serbia. The statistical methodologies that were used in the data analysis are: descriptive statistics, correlation analysis, regression analysis, t-test and hierarchical regression analysis. The main conclusions of the study are as follows. 1. The correlations between the media relations items and organizational and business performance are statistically significant, strong and positive, in most cases. Modern media have the greatest impact on organizational and business performance. 2. Media relations have little impact on corporate credibility, and that influence is achieved primarily through modern media. 3. In terms of financial performance, media relations have a particularly positive influence on market share and sales growth. 4. To increase organizational performances, companies should pay close attention to modern media, as well as to the presence of the CEO in the media. 5. To increase business (financial) performance, companies should pay considerable attention to both modern and traditional media, while the company&rsquo;s media presence has an advantage over that of the CEO.</p>

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