Purpose - The purpose of this study was to examine three main components of the business model,revenue model, value proposition and customer relationships. These three main components wouldbe investigated for a newly formed actor on the Swedish real estate market named access operator. Method - A literature study was conducted to compile the previous research that has been done inthe subject. The results obtained in the literature study were later compiled into a theoretical frameof reference that formed the basis for the design of the interview guide. The study has beenconducted in the form of a simple case study on a Swedish software company that has identified agap in the Swedish real estate market. The study's data collection has been conducted usingqualitative semi-structured interviews with respondents from Swedish real estate companies andtechnology companies. All collected data has been analysed using a thematic analysis. Therespondents can also be viewed as potential customers for the anticipated new service that will belaunched on the Swedish real estate market. Results - The study's findings indicate that the value proposition of the new service consists of twodistinct key elements: "ease of integration and use" and "availability." Overall, the valueproposition for this type of access service is the ease with which the actors can use it. The resultsalso revealed that subscription is the best type of revenue model for the new service. Finally, thefindings revealed that respondents had a favourable attitude toward bringing a new player into theSwedish real estate market. Theoretical contribution - According to the study's findings, respondents who belonged to group A "property owners" or group B "technology suppliers" faced similar challenges. Their answerswere unaffected by their disparate backgrounds. As a result, the respondents similarly perceivedthe value proposition of the new service. Previous studies suggest that different backgrounds canaffect how the service's value is perceived. Furthermore, the results indicated that subscription asa revenue model is best suited for the new access service, which was consistent with the findingsof previous studies. Finally, the study's findings indicated that there are no long-term relationshipsestablished between existing actors today because most of it is done through contracts and rapidchanges between organizations occur. Previous studies suggest instead that long-term relationshipsare the type of relationship most organizations strive for. However, the outcome indicated afavourable view of establishing a new player in the industry. Existing actors believe that the newaccess operator will contribute to positive change. Practical contribution- The practical contributions are primarily directed at the company wherethe study was conducted. However, this study can benefit other real estate companies as well ascompanies in other markets looking to establish a new service. According to the study's findings,potential customers value the ease of use that the new service will provide. This is also evident intheir selection of the revenue model they deemed most appropriate for the new service. They canthus gain a better understanding of their costs and future budgeting by using subscription as arevenue model. The findings also show that organizations should have open communication aboutthe value proposition to ensure that all actors are on the same page. Clear communication alsocontributes to increased trust and commitment among the actors, as well as increased marketwillingness to use the new service. This is in line with previous studies which claim that trustbetween several actors increases commitment.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:ltu-97761 |
| Date | January 2023 |
| Creators | Saliba, Emilia |
| Publisher | Luleå tekniska universitet, Institutionen för ekonomi, teknik, konst och samhälle |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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