檔案是人類智慧資產累積的成果，真實記錄了人類文明發展的歷程，為後世留下真實、原始的歷史軌跡，更是體現知識經濟的重要資源。因此，對於檔案的妥善保存與有效開發使用，是發揮檔案價值的重要方法。而身處於不確定的年代，危機管理的觀念是十分重要的議題。如何在緊急突發的災難與危機中，有效降低傷害，並加速善後、復原及重建等工作，甚至在平日做好危機預防、偵測及演練等預防措施，都是現代組織經營管理中非常重要，且不可或缺的課題。
本研究旨在瞭解我國檔案典藏單位危機管理相關發展概況，進而結合實務需求與文獻理論，提出適用於我國檔案典藏單位之危機管理模式，以作為未來相關單位參考之用。
本研究採用文獻分析法，彙整檔案典藏危機管理之相關文獻，而後綜合使用個案研究與訪談，以分析及瞭解我國六個檔案典藏相關單位在檔案典藏危機管理工作所遭遇過危機之情況及相關危機管理模式。最後，結合文獻與所獲得之資料結果進行綜合分析與歸納，提出適用於我國檔案典藏單位之危機管理模式。
根據本研究發現，提出的結論如下：一、主要檔案典藏單位對於危機管理多相當重視；二、整合式之危機管理計畫仍有待制訂，但零散規範眾多；三、政府機關在資通安全方面堪稱完備；四、管理階層常感心有餘而力不足，支援有限且基層程度參差不齊。
最後，根據前述之研究結果提出下列建議：一、政府單位應重視檔案危機管理，並提供適當支援；二、建立我國檔案典藏單位危機管理經驗交流與合作機制；三、儘速制訂危機管理計畫，包括有：（一）進行危機偵測並加強預防；（二）定期舉辦危機管理教育訓練與演習；（三）危機處理須有SOP；（四）危機通報須迅速確實。 / Archives are made up of records which have been accumulated over the course of an individual or organization's lifetime. For knowledge-based economy, archive is an important resource. Therefore, preservation and usability of archives are essential issues for archivists. In an uncertain era, the concept of crisis management is a very considerable subject. Nowadays, it is an important and essential issue for the modern organizational management. Archivists care about how to reduce damage, handle the aftermath of the incident, recover and reconstruct in crisis work, and set up the preventive measures such as prevention, detection and exercise.
The thesis is to investigate the general situation on crisis management of archival repositories in Taiwan, and combine the theory and practical needs. I apply literature analysis in crisis management of archival repositories, case study in two archival crises which occurred in Taiwan, and interview six archival repositories. Finally, the thesis provides a reference model of crisis management for the archival repositories in Taiwan.
The findings of the thesis are as follows: (a) Main archival repositories have paid attention to crisis management, (b) There are several rules of crisis management, but the integrated plans are rare, (c) The information security is sufficient in government departments, (d) The managements are frustrated about the limitation of support and the uneven professional level of primary staffs.
The following are my suggestions. First, Government departments should attach importance to crisis management of archival repositories and provide support. Second, archival repositories should establish the exchange of crisis management experience and cooperative mechanism. Third, archival repositories should develop the crisis management plans as soon as possible. Besides, I recommend three methods on the management plans which are as following: (a) Crisis detection and prevention. (b) Regular education, training and exercise. (c) Standard operating procedures on crisis dispose, (d) Inform the crisis instantly and exactly.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0094155014 |
| Creators | 王昉晧, Wang, Fang Hao |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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