隨著電腦和網路的發展，檔案也由傳統之紙本檔案發展至紙本與電子檔案雙軌並存之方式。Web 2.0提供了比以往Web 1.0更多元豐富且便利的網站經營和使用方式，目前已經被廣泛地運用在各類型網站中，在現在以及未來之網路環境中將可以預見的是—網站將不再只是為了讓使用者取得特定的內容資訊，而會更重視使用者與網站管理者，以及使用者彼此間的互動性關係。因此要如何在資訊日新月異的電腦和網路時代將檔案服務與網路加以結合，透過Web 2.0技術之發展在這一方面的應用有突破便是值得我們加以思考和探討之方向。 本研究目的分為四項：一、探討Web 2.0概念與包含之技術；二、探討國外檔案界對於Web 2.0網站的使用現況與經驗；三、探討目前國內檔案典藏單位網站所提供之服務內容；四、探討哪些Web 2.0網站技術適用於國內的典藏單位。 本研究首先透過文獻分析法彙整並探討Web 2.0與Library 2.0相關文獻，其後使用深度訪談法由訪談之機關檔案典藏單位與國家檔案典藏單位所獲得之資訊加以彙整分析。最後結合文獻與訪談資料內容進行綜合分析後提出四項結論：一、Web 2.0具有彌補共享及互動不足，提升使用率和豐富性之優勢；二、國外多個國家檔案館已經提供Web 2.0之服務；三、檔案典藏單位網站面臨之問題與解決方式；四、適合融入國內檔案典藏單位網站的Web 2.0服務項目。 最後依據研究之結論提出五點建議：一、建立機關檔案典藏單位網站一套完整之制度或規範；二、充實檔案典藏單位在網站管理之專職人力；三、加強檔案典藏單位網站服務與推廣；四、培訓檔案管理人員對Web 2.0之認識與應用；五、針對Web 2.0服務於檔案典藏單位網站進行小規模實驗計畫。 / Along with develop of computer and network, archives are come from only paper made to both of paper made archives and electronic records. Web 2.0 provides more comfortable and convenient ways of website manage and use than Web 1.0, it has more and more use in any kind of website now. Website will not only provide information for user to read in future, but also place importance on the interaction between website manager and user. So how do we use Web 2.0 to combine archive service with network will be an important question. The thesis aims to: (1) Web 2.0 conception and technology; (2) the using of Web 2.0 in archive websites in the world; (3) the situation of archival repository websites in Taiwan; (4) what kinds of Web 2.0 technology are useful for archival repository websites in Taiwan. The thesis apply literature analysis in Web 2.0 and Library 2.0 first, then interview eight archives in Taiwan. At last generalize five conclusions from literature and interview information: (1) Web 2.0 has an advantage position on sharing and interaction, to promote website utility rate; (2) many national archives in the world are already provide Web 2.0 website; (3)problems and resolutions of archival repository websites in Taiwan; (4)useful Web 2.0 service in archival repository website in Taiwan. Finally, the thesis provide five suggestions: (1) establish a complete website system for organization archival repository; (2) provide more sole duty staffs to website management; (3) enhance archival repository website service and advertisement; (4) the training of Web 2.0 and information education to archive managers; (5) give a small experiment on the useful of Web 2.0 using in archival repository websites in Taiwan.

檔案是人類智慧資產累積的成果，真實記錄了人類文明發展的歷程，為後世留下真實、原始的歷史軌跡，更是體現知識經濟的重要資源。因此，對於檔案的妥善保存與有效開發使用，是發揮檔案價值的重要方法。而身處於不確定的年代，危機管理的觀念是十分重要的議題。如何在緊急突發的災難與危機中，有效降低傷害，並加速善後、復原及重建等工作，甚至在平日做好危機預防、偵測及演練等預防措施，都是現代組織經營管理中非常重要，且不可或缺的課題。 　　本研究旨在瞭解我國檔案典藏單位危機管理相關發展概況，進而結合實務需求與文獻理論，提出適用於我國檔案典藏單位之危機管理模式，以作為未來相關單位參考之用。 　　本研究採用文獻分析法，彙整檔案典藏危機管理之相關文獻，而後綜合使用個案研究與訪談，以分析及瞭解我國六個檔案典藏相關單位在檔案典藏危機管理工作所遭遇過危機之情況及相關危機管理模式。最後，結合文獻與所獲得之資料結果進行綜合分析與歸納，提出適用於我國檔案典藏單位之危機管理模式。 　　根據本研究發現，提出的結論如下：一、主要檔案典藏單位對於危機管理多相當重視；二、整合式之危機管理計畫仍有待制訂，但零散規範眾多；三、政府機關在資通安全方面堪稱完備；四、管理階層常感心有餘而力不足，支援有限且基層程度參差不齊。 　　最後，根據前述之研究結果提出下列建議：一、政府單位應重視檔案危機管理，並提供適當支援；二、建立我國檔案典藏單位危機管理經驗交流與合作機制；三、儘速制訂危機管理計畫，包括有：（一）進行危機偵測並加強預防；（二）定期舉辦危機管理教育訓練與演習；（三）危機處理須有SOP；（四）危機通報須迅速確實。 / Archives are made up of records which have been accumulated over the course of an individual or organization's lifetime. For knowledge-based economy, archive is an important resource. Therefore, preservation and usability of archives are essential issues for archivists. In an uncertain era, the concept of crisis management is a very considerable subject. Nowadays, it is an important and essential issue for the modern organizational management. Archivists care about how to reduce damage, handle the aftermath of the incident, recover and reconstruct in crisis work, and set up the preventive measures such as prevention, detection and exercise. 　　The thesis is to investigate the general situation on crisis management of archival repositories in Taiwan, and combine the theory and practical needs. I apply literature analysis in crisis management of archival repositories, case study in two archival crises which occurred in Taiwan, and interview six archival repositories. Finally, the thesis provides a reference model of crisis management for the archival repositories in Taiwan. 　　The findings of the thesis are as follows: (a) Main archival repositories have paid attention to crisis management, (b) There are several rules of crisis management, but the integrated plans are rare, (c) The information security is sufficient in government departments, (d) The managements are frustrated about the limitation of support and the uneven professional level of primary staffs. 　　The following are my suggestions. First, Government departments should attach importance to crisis management of archival repositories and provide support. Second, archival repositories should establish the exchange of crisis management experience and cooperative mechanism. Third, archival repositories should develop the crisis management plans as soon as possible. Besides, I recommend three methods on the management plans which are as following: (a) Crisis detection and prevention. (b) Regular education, training and exercise. (c) Standard operating procedures on crisis dispose, (d) Inform the crisis instantly and exactly.

檔案是產生者因其業務活動而產生，視該文件所具有的重要價值、稽憑價值與特殊價值等而被留存於各機關庫房內，當保存期限屆滿時，再將其移轉至適當的檔案典藏單位中典藏，並賦予法律、文化和研究等功用，讓社會大眾加以應用。因此檔案典藏單位是蒐集、整理、儲存與提供檔案資訊之處所，以妥善典藏檔案，並維護檔案安全為主要目的。其中庫房則是檔案典藏單位的中樞命脈。為能達到有效運用人力資源、減少找尋檔案所耗費的時間、即時掌握檔案動態、加速庫房清查等效能，檔案典藏單位可採取無線射頻識別(Radio Frequency Identification, RFID)協助管理工作。 本研究之目的主要分析檔案典藏單位與圖書館兩者於應用RFID之異同及探究國內檔案典藏單位運用RFID之可行性，以提出RFID應用於檔案典藏單位庫房管理之建議。本研究採用「深度訪談法」，主要訪談六所建置單位，以瞭解建置動機、使用成效及建置單位對RFID的看法等。並訪談五間檔案典藏單位對RFID應用之看法。 根據訪談結果，提出結論如下：一、圖書館運用RFID情形：RFID建置之初多以資訊背景人員為負責人，以提供多元服務予讀者為主要目的，且承辦RFID單位名稱多元化，使用時認為RFID於流通成效最佳，手持式讀寫器之成效則有待改善；二、檔案典藏單位庫房管理現況及RFID導入之可行性：研究結果發現金屬檔案架對RFID會產生干擾，且檔案典藏單位經費緊縮、需求性不如圖書館、政府推動電子化公文，無紙化世界即將來臨，將導致載體改變，會影響RFID應用。 由研究結果針對RFID應用於檔案典藏單位庫房管理可行性之研究歸納檔案使用率(utility rate)、館藏數量、庫房管理及撥用經費等四部分建議：一、建議優先使用RFID於檔案使用頻率較高的單位；二、建議優先使用RFID於館藏量較大的典藏單位；三、將RFID控管溫濕度功能應用至庫房管理；四、撥用經費建置RFID於部分檔案。 / Records are created in the process of executing various tasks and activities, whose intrinsic, evidential and special value is used to determine if such items require archiving. Upon expiration of records from these archives, subsequent appraisal and transfer to more suitable public archives allows society to use these records in legal, cultural, or research studies and fields, and also for other future uses. Thus, an archival repository is the ideal entity for the acquisition, organization, storage, and public access supplier for records, as well as serving a primary purpose of maintaining both a proper storage location and the security and preservation of records. Among the various responsibilities in an archival institute, storage is the most important aspect. In order to most efficiently utilize human resources and costs associated with searching and moving records, as well as to reduce collection inventory times, archival repositories can utilize RFID technology to aid in their administration responsibilities. This study analyzes and compares similarities and differences between RFID in archives and libraries, and also investigates RFID feasibility, and makes appropriate recommendations for RFID usage, applications, administration and usage models in archival repository management. This study used in-depth interviews, six from libraries, compiling their factors for RFID usage, results with the technology, and opinions regarding this new technology. In addition, five archives were interviewed regarding RFID applications and opinions. Based on these interviews, it can be concluded: First, in libraries, initial deployment of this technology used employees well-versed in information technology fields, RFID enables provision of multiple new user services, implementing department titles varied from place to place, circulation departments benefitted the most from RFID usage, and RFID handheld reader usage needs improved methods and results. Second, regarding current RFID usage in an archives institution, RFID usage in metal storage shelves has shown signal interference, RFID faces significantly higher cost barriers, funding issues show RFID is better suited for library usage models, government is shifting towards e-documents, and a global information paradigm shift from a physical paper medium to a paperless medium, will effect RFID applications. From these conclusions, four recommendations arise regarding the utilization rate of RFID, quantity of departments, storage administration, and sufficient funding: 1. RFID is more suitable in higher usage archival institutions. 2. RFID is more suitable in repositories with larger quantities of records. 3. RFID temperature and humidity features can be enabled for greater control and management in storage administration. 4. Sufficient funds must be allocated to implement RFID for important records.

近年民間檔案逐漸受到檔案館的青睞，成為檔案館徵集的範圍之一，而口述歷史也屬於其中一部份。口述歷史會產生錄音帶、錄影帶、電子檔、訪談抄本、受訪者捐贈資料等，種類相當繁雜，而臺灣各檔案典藏單位進行口述歷史之後，有不同的整理與保存方式。希望藉此研究瞭解臺灣各檔案典藏單位是如何整理與運用口述歷史館藏，並提出一個更完善的整理與管理機制、提供更多元的運用方式。 本研究採用文獻分析法、深度訪談法與比較研究法，探討新加坡、澳洲、美國、加拿大、英國、香港等地的作法，並實際訪談中研院近史所、國史館、國史館臺灣文獻館、北市文獻會、宜蘭獻史館、臺大校史館、海大校史室、清大校史館等臺灣檔案典藏單位。 根據研究結果，提出結論如下：一、各典藏單位從事口述歷史主要有三項目的，分別為學術研究、史料蒐集、院史纂修或校史纂修；二、各典藏單位整理口述歷史館藏的人員不足；三、口述歷史館藏主要依據載體類型分開典藏；四、只有部分典藏單位將口述歷史館藏進行簡單建檔；五、提供利用的口述歷史館藏多屬已修改過的定稿；六、口述歷史館藏的運用類型偏少。 針對上述研究結論，提出六項建議：一、依據檔案載體典藏口述歷史館藏；二、加速口述歷史館藏的簡編，以提供利用；三、進行口述歷史館藏的內容描述；四、建立口述歷史館藏的智能編排，將相關資料連結；五、擴大口述歷史館藏的運用層面；六、建置全國的口述歷史資料庫。