隨著電腦和網路的發展，檔案也由傳統之紙本檔案發展至紙本與電子檔案雙軌並存之方式。Web 2.0提供了比以往Web 1.0更多元豐富且便利的網站經營和使用方式，目前已經被廣泛地運用在各類型網站中，在現在以及未來之網路環境中將可以預見的是—網站將不再只是為了讓使用者取得特定的內容資訊，而會更重視使用者與網站管理者，以及使用者彼此間的互動性關係。因此要如何在資訊日新月異的電腦和網路時代將檔案服務與網路加以結合，透過Web 2.0技術之發展在這一方面的應用有突破便是值得我們加以思考和探討之方向。 本研究目的分為四項：一、探討Web 2.0概念與包含之技術；二、探討國外檔案界對於Web 2.0網站的使用現況與經驗；三、探討目前國內檔案典藏單位網站所提供之服務內容；四、探討哪些Web 2.0網站技術適用於國內的典藏單位。 本研究首先透過文獻分析法彙整並探討Web 2.0與Library 2.0相關文獻，其後使用深度訪談法由訪談之機關檔案典藏單位與國家檔案典藏單位所獲得之資訊加以彙整分析。最後結合文獻與訪談資料內容進行綜合分析後提出四項結論：一、Web 2.0具有彌補共享及互動不足，提升使用率和豐富性之優勢；二、國外多個國家檔案館已經提供Web 2.0之服務；三、檔案典藏單位網站面臨之問題與解決方式；四、適合融入國內檔案典藏單位網站的Web 2.0服務項目。 最後依據研究之結論提出五點建議：一、建立機關檔案典藏單位網站一套完整之制度或規範；二、充實檔案典藏單位在網站管理之專職人力；三、加強檔案典藏單位網站服務與推廣；四、培訓檔案管理人員對Web 2.0之認識與應用；五、針對Web 2.0服務於檔案典藏單位網站進行小規模實驗計畫。 / Along with develop of computer and network, archives are come from only paper made to both of paper made archives and electronic records. Web 2.0 provides more comfortable and convenient ways of website manage and use than Web 1.0, it has more and more use in any kind of website now. Website will not only provide information for user to read in future, but also place importance on the interaction between website manager and user. So how do we use Web 2.0 to combine archive service with network will be an important question. The thesis aims to: (1) Web 2.0 conception and technology; (2) the using of Web 2.0 in archive websites in the world; (3) the situation of archival repository websites in Taiwan; (4) what kinds of Web 2.0 technology are useful for archival repository websites in Taiwan. The thesis apply literature analysis in Web 2.0 and Library 2.0 first, then interview eight archives in Taiwan. At last generalize five conclusions from literature and interview information: (1) Web 2.0 has an advantage position on sharing and interaction, to promote website utility rate; (2) many national archives in the world are already provide Web 2.0 website; (3)problems and resolutions of archival repository websites in Taiwan; (4)useful Web 2.0 service in archival repository website in Taiwan. Finally, the thesis provide five suggestions: (1) establish a complete website system for organization archival repository; (2) provide more sole duty staffs to website management; (3) enhance archival repository website service and advertisement; (4) the training of Web 2.0 and information education to archive managers; (5) give a small experiment on the useful of Web 2.0 using in archival repository websites in Taiwan.

檔案是人類智慧資產累積的成果，真實記錄了人類文明發展的歷程，為後世留下真實、原始的歷史軌跡，更是體現知識經濟的重要資源。因此，對於檔案的妥善保存與有效開發使用，是發揮檔案價值的重要方法。而身處於不確定的年代，危機管理的觀念是十分重要的議題。如何在緊急突發的災難與危機中，有效降低傷害，並加速善後、復原及重建等工作，甚至在平日做好危機預防、偵測及演練等預防措施，都是現代組織經營管理中非常重要，且不可或缺的課題。 　　本研究旨在瞭解我國檔案典藏單位危機管理相關發展概況，進而結合實務需求與文獻理論，提出適用於我國檔案典藏單位之危機管理模式，以作為未來相關單位參考之用。 　　本研究採用文獻分析法，彙整檔案典藏危機管理之相關文獻，而後綜合使用個案研究與訪談，以分析及瞭解我國六個檔案典藏相關單位在檔案典藏危機管理工作所遭遇過危機之情況及相關危機管理模式。最後，結合文獻與所獲得之資料結果進行綜合分析與歸納，提出適用於我國檔案典藏單位之危機管理模式。 　　根據本研究發現，提出的結論如下：一、主要檔案典藏單位對於危機管理多相當重視；二、整合式之危機管理計畫仍有待制訂，但零散規範眾多；三、政府機關在資通安全方面堪稱完備；四、管理階層常感心有餘而力不足，支援有限且基層程度參差不齊。 　　最後，根據前述之研究結果提出下列建議：一、政府單位應重視檔案危機管理，並提供適當支援；二、建立我國檔案典藏單位危機管理經驗交流與合作機制；三、儘速制訂危機管理計畫，包括有：（一）進行危機偵測並加強預防；（二）定期舉辦危機管理教育訓練與演習；（三）危機處理須有SOP；（四）危機通報須迅速確實。 / Archives are made up of records which have been accumulated over the course of an individual or organization's lifetime. For knowledge-based economy, archive is an important resource. Therefore, preservation and usability of archives are essential issues for archivists. In an uncertain era, the concept of crisis management is a very considerable subject. Nowadays, it is an important and essential issue for the modern organizational management. Archivists care about how to reduce damage, handle the aftermath of the incident, recover and reconstruct in crisis work, and set up the preventive measures such as prevention, detection and exercise. 　　The thesis is to investigate the general situation on crisis management of archival repositories in Taiwan, and combine the theory and practical needs. I apply literature analysis in crisis management of archival repositories, case study in two archival crises which occurred in Taiwan, and interview six archival repositories. Finally, the thesis provides a reference model of crisis management for the archival repositories in Taiwan. 　　The findings of the thesis are as follows: (a) Main archival repositories have paid attention to crisis management, (b) There are several rules of crisis management, but the integrated plans are rare, (c) The information security is sufficient in government departments, (d) The managements are frustrated about the limitation of support and the uneven professional level of primary staffs. 　　The following are my suggestions. First, Government departments should attach importance to crisis management of archival repositories and provide support. Second, archival repositories should establish the exchange of crisis management experience and cooperative mechanism. Third, archival repositories should develop the crisis management plans as soon as possible. Besides, I recommend three methods on the management plans which are as following: (a) Crisis detection and prevention. (b) Regular education, training and exercise. (c) Standard operating procedures on crisis dispose, (d) Inform the crisis instantly and exactly.

戶政與戶籍檔案可提供基本的人口資料，以供政府決策或學術研究，也能作為法律及證據憑證，保障人民權利與義務。因為戶政與戶籍檔案特殊的功能，其檔案的典藏管理方式，與國家檔案和機關行政檔案不盡相同。我國戶籍登記，以「戶」為單位，戶政事務所記錄每一位國民從出生到死亡一生動態的資料，而各地區的戶政機關對於戶政與戶籍檔案典藏、管理的方法，也與一般行政檔案的管理方式有所區隔。 　　本論文主要探討戶政與戶籍檔案的典藏管理，藉由深度訪談，以臺北市和新北市的戶政事務所為訪談對象，輔以簡單的問卷調查，瞭解國內戶政機關對於戶政與戶籍檔案典藏管理之情況與問題，並訪問檔案行政主管機關之意見，同時參考國內外相關規範與做法提出建議。 　　根據研究成果，本論文提出五點建議：（一）釐清戶政機關對檔案定義之歧見；（二）移轉戶政與戶籍檔案；（三）改善戶政與戶籍檔案典藏環境；（四）加強戶政人員檔案管理教育；（五）輔導戶政機關進行檔案數位化作業。 / Household archives can provide basic demographic information for government decision-making and academic research, but also as legal evidence, which protect people's rights and duties. Because household archives special features, the repository and management system of household archives is different form national archives and administrative archives. Household registration use the "family" as a unit in Taiwan, and household archives record each citizen's living information. Different household registration offices have different methods for repository and management. 　　This paper aims to investigate archival repository and management of household archives in Taiwan. The in-depth interview and questionnaire survey are pursued for understanding the situations and problems of archival repository and management at household registration offices in Taipei and New Taipei City. The opinions of household archives administrators and experts are summarized and refer to the literature review for proposing the conclusions and suggestions. 　　There are five suggestions as follows. 1) To clarify different household archives definition in household registration offices; 2) To transfer the household archives to National Archives Administration; 3) To improve the household archival repository and environment; 4) To enhance the education of household staffs on archival management; 5) To assist household archives digitalization.

This research addresses issues related to the implications of the implementation of a digital repository for the digital diary of class of Centro Universitário Franciscano, member of archival documental heritage of the institution, and his involvement with the principles and concepts of archival science and digital preservation. The Diary of class is the document that contains the information concerning the registration of frequency, student assessment and ministered content, serving as a source of evidence of teacher activity. This study is justified by the understanding that the implementation of a digital repository, coupled with digital preservation initiatives, provides grants for access, storage and preservation of documentary heritage of UNIFRA. In this context, the purposes of this study consist in propose archival policies that permeate the lifecycle of class diary, set the diary class while record, implement a digital repository for class diary and define functional requirements for trusted digital archival repositories. It is understood that the research objectives are identified as guiding elements that intertwine and complement each other to evaluate the implementation of a digital repository, with a views the storage of the collection Institutional and to ensure access for long term. For both, carried out an applied research with a qualitative approach, exploratory, classified as bibliographic and case study. Data collection was obtained through book report bibliographic, observation, form and document analysis, and the data were analyzed using the theoretical framework of the research. The results of the study pointed for permanent custody destination to the Diary Class, the classification structure and temporality documental class related to production diary class. Similarly, we observed the generation a document with archival prerogatives, integrate and reliable, produced in format open standard presented in its manifested form, with stable content and fixed form. Furthermore, we obtained the implementation of a repository in accordance with the OAIS Reference Model. also, performed elaboration the document entitled "Recommendations for a trusted digital archival repositories for the digital class diary", identified as result product of the Professional Masters. This document presents requirements and core technologies to preserve and store digital documents, as well as to ensure authenticity and access continued to digital objects stored. Finally, we conclude that any intervention to be made into digital documents, must imperatively be preceded by archival policies to ensure access for long-term archival documental heritage. / A presente pesquisa aborda aspectos relacionados às implicações da implementação de um Repositório Digital para o Diário de Classe Digital do Centro Universitário Franciscano, integrante do patrimônio arquivístico documental da Instituição, e seu envolvimento com princípios e conceitos da arquivística, bem como da preservação digital. O Diário de Classe é o documento que contém as informações referentes ao registro de frequência escolar, avaliação dos alunos e conteúdo ministrado, servindo como fonte de prova da atividade docente. Este estudo justifica-se por entender que a implementação de um Repositório Digital, conjugada com iniciativas de preservação digital, oferece subsídios para acesso, armazenamento e preservação do patrimônio documental da UNIFRA. Sob este prisma, os objetivos do trabalho consistem em propor políticas arquivísticas que perpassem o ciclo de vida para o Diário de Classe, definir o Diário de Classe enquanto documento arquivístico, implementar um repositório digital para os Diários de Classe, bem como definir requisitos funcionais para repositórios digitais arquivísticos confiáveis. Compreende-se que os objetivos da pesquisa são identificados como elementos norteadores que se entrelaçam e se complementam para avaliar a implementação de um repositório digital, com vistas ao armazenamento do acervo Institucional e à garantia de acesso continuado ao mesmo. Para tanto, realizou-se uma pesquisa aplicada, com abordagem qualitativa, de cunho exploratório, classificada como bibliográfica e estudo de caso. A coleta de dados foi obtida por meio de fichamento bibliográfico, da observação, de um formulário para levantamento de tipologia documental e da análise documental, sendo que os dados foram analisados à luz do marco teórico da pesquisa. Os resultados do trabalho permitiram apontar a destinação de guarda permanente para o Diário de Classe, a estrutura de classificação documental e a temporalidade da classe documental relacionada à produção do Diário de Classe. Da mesma forma, observou-se a geração de um documento com prerrogativas arquivísticas, íntegro e confiável, o que resultou na produção do Diário de Classe em formato de padrão aberto, apresentado na forma manifestada, com conteúdo estável e forma fixa. Ademais, obteve-se a implementação de um repositório em conformidade com o Modelo de Referência OAIS/SAAI, bem como o documento intitulado Recomendações para um repositório digital arquivístico confiável para o Diário de Classe Digital , identificado como Produto resultante do Mestrado Profissional. Este documento apresenta requisitos e tecnologias essenciais para preservar e armazenar documentos digitais, assim como para garantir autenticidade e acesso continuado aos objetos digitais armazenados. Por fim, conclui-se que toda e qualquer intervenção a ser feita em documentos digitais, deve impreterivelmente ser precedida de políticas arquivísticas para garantir o acesso por longo prazo ao patrimônio arquivístico documental.