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Previous issue date: 2015-05-26 / Pontif?cia Universidade Cat?lica de Campinas / This dissertation, situated in the line of Research and Prevention Psychological Intervention from the Graduate Program stricto sensu of the Pontifical Catholic University of Campinas, intends to investigate the ?power to act? in workers of the Social Assistance Specialized Reference Center (CREAS). For this purpose, a brief historical review of social assistance policies was produced in order to understand the current scenario, marked by neoliberal reforms. The study, from an ethnographic inspiration, there was basically through three stages. At first, the researcher followed meetings with the CREAS team. For each meeting it was developed a Field Diary. In the second, the researcher conducted reflexive interviews with four workers. The third and last, was developed the interpretation, analysis and discussion of the collected material in the previous steps. This process revealed the constant changes that the work in public service suffers according to Social Assistance policies in the municipality and its relationship with neoliberal processes in the broadest sense. If, on the one hand, despite this context, the workers have the capacity to also turn on and organize their activities, giving new meanings, collectively, on the other, it was observed that the mental strain is present in their daily lives. It seems to be associated to the numerous impediments to the realization of the work activity raised by management, as well as the workload related to the nature of services to families who have suffered violations of their rights. To handle these situations, the workers take more individual tactics rather than a collective organization. / A presente disserta??o, situada na linha de Pesquisa Preven??o e Interven??o Psicol?gica do Programa de P?s-gradua??o Stricto Sensu da Pontif?cia Universidade Cat?lica de Campinas, busca investigar o poder de agir de trabalhadoras do Centro de Refer?ncia Especializado de Assist?ncia Social (CREAS) de um munic?pio do interior do estado de S?o Paulo. Para tanto, realizou-se um breve resgate hist?rico das pol?ticas de assist?ncia social, a fim de entender o atual cen?rio, marcado pelas reformas neoliberais. O estudo, de inspira??o etnogr?fica, deu-se, basicamente, atrav?s de tr?s etapas. Na primeira, o pesquisador acompanhou reuni?es junto ? equipe do CREAS. Para cada reuni?o foi desenvolvido um Di?rio de Campo. Na segunda, o pesquisador realizou entrevistas reflexivas com quatro trabalhadoras. Na terceira e ?ltima, realizou-se a interpreta??o, an?lise e discuss?o do material levantado nas etapas anteriores. Este processo revelou as constantes mudan?as que o trabalho nesse servi?o p?blico sofre de acordo com as pol?ticas de Assist?ncia Social no munic?pio e sua rela??o com processos neoliberais mais amplos. Se, por um lado, apesar desse contexto, as trabalhadoras possuem relativa capacidade de tamb?m transformar e organizar suas atividades, atribuindo novos sentidos, coletivamente, por outro, observou-se que o desgaste mental est? presente no seu cotidiano. Ele parece estar associado aos in?meros impedimentos para a realiza??o da atividade de trabalho colocados pela gest?o, bem como pela carga de trabalho relacionada ? natureza do atendimento a fam?lias que sofreram viola??es de seus direitos. Para lidar com essas situa??es, as trabalhadoras se valem mais de t?ticas individuais do que de uma organiza??o coletiva.
| Identifer | oai:union.ndltd.org:IBICT/oai:tede.bibliotecadigital.puc-campinas.edu.br:tede/347 |
| Date | 26 May 2015 |
| Creators | Galbiatti, Fabiano |
| Contributors | Bernardo, M?rcia Hespanhol, Guanais, Maria Adelina Biondi, Oliveira, F?bio de |
| Publisher | Pontif?cia Universidade Cat?lica de Campinas, Programa de P?s-Gradua??o em Psicologia, PUC-Campinas, BR, CCV ? Centro de Ci?ncias da Vida |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da PUC_CAMPINAS, instname:Pontifícia Universidade Católica de Campinas, instacron:PUC_CAMP |
| Rights | info:eu-repo/semantics/openAccess |
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