The purpose of this study was to understand what perceptions the social workers in the social services perceives the clients have about the social services and how this can affect the social workers in their work and private life. The data in this study was collected through a survey, conducted by social workers in six different municipalities. The study has been carried out through a mixed method research. The data was thereafter analyzed through a univariate analysis and a content analysis. The findings in this study shows that a majority of the social workers feel that the clients have bad perceptions about the social services. These are based on several factors, such as own experiences and feelings of shame. Media and rumors also play a significant role. Furthermore, the study also shows that the social workers are most affected in their work than in their private life. Another finding the study showed is that support from the director and the colleagues is a way for social workers to manage the clients' perceptions about them. Explaining and clarifying to the client and the public what the social service means, is an another way of managing it.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-87107 |
| Date | January 2019 |
| Creators | Berisha, Gresa, Höög, Johanna |
| Publisher | Linnéuniversitetet, Institutionen för socialt arbete (SA), Linnéuniversitetet, Institutionen för socialt arbete (SA) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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