本研究發現，工藝產業的標竿公司本身所具備的智慧資本，從公司初創時期偏重在「人力資本」與「關係資本」的不均衡狀態，透過智慧資本的建構活動（創造、流通、加值與保護），形成目前各公司的智慧資本在各構面間的分佈漸趨於平衡協調且有明顯成長。此外，各公司均以發展自我品牌為公司重要策略目標，研究中也發現各公司的智慧資本建構活動與此策略目標相符合。
本研究結論如下：
壹、 智慧資本建構的內容層面
一、 工藝產業初創時期，智慧資本在構面間的分佈不均衡，以「人力資本」與「關係資本」為主。發展至今，智慧資本在構面間的分佈漸趨於平衡協調且均有明顯成長。
貳、 智慧資本建構的過程層面
一、 人力資本主要是透過完整的各領域多元化人才的引進、員工的教育訓練（包含美學、行銷、管理、研發設計等）、國內外的資訊與技術交流、研發設計團隊的建立等活動強化經營團隊與員工專業技能的深度與廣度，更透過共同的理念與對公司的認同感加深對公司的向心力，建構了整個人力資本。而人力資本主要是透過建立共同理念、塑造公司文化、強調團隊合作以及提供完整教育訓練來加以保護。
二、 流程資本主要是透過營運流程的改善、引進生產管理的概念、產品品質的要求、大陸設廠以求生產成本降低、知識管理系統（包含資料庫）的建立、新科技的引入與生產設備的研發與取得等活動加以建構。而流程資本主要是透過建立知識管理系統、設置研發資料庫與保護人力資本來加以保護。
三、 創新資本主要是透過持續投入人力資金厚實本身的關鍵技術與其他輔助技術、產品多元化以求技術精進、國內外技術交流以求技術提昇、關鍵技術專利化等活動加以建構。而創新資本主要是透過保護人力資本、申請商標或專利來加以保護。
四、 關係資本主要是透過制訂不同的客戶策略、建立會員制度、產品設計更具特色、推廣藝術教育、結合上下游廠商、與國際通路合作、作品參賽得獎、參加國內外的展覽等活動來加以建構。而關係資本主要是透過建立會員制度、提升產品價值、建立品牌形象與強化夥伴關係來加以保護。
參、 智慧資本建構的策略層面
一、 工藝產業公司除了將建立自我品牌為主要策略目標外，更將發揚工藝文化、將工藝藝術生活化、推廣工藝藝術教育、成立展示館設定為公司目標。
二、 工藝產業公司所建構之智慧資本與自我品牌之策略目標相符合。
關鍵字：文化創意產業、工藝產業、智慧資本、智慧資本建構、智慧資本管理、智慧資本保護 / The research concluded that:
1. In craft companies, the construction of distribution of intellectual capital, which is not balanced in the initial stage, will be equilibrated. in the end.
2. The human capital of craft companies is constructed by recruiting diverse people, training personnel, exchanging technical information between internal and overseas companies, establishing R&D team, and reinforcing centripetal force. To protect the human capital, the companies should establish a common goal, form the business culture, emphasize team work, and provide training courses.
3. The process capital of craft companies is constructed by improving their business process, adopting the system of production management, requesting quality of products, building up factories in China, establishing the system of knowledge management, importing new technical tools, and obtaining equipments of production. To protect their process capital, these companies should establish the system of knowledge management, set up the database of R&D, and guard their human capital.
4. The innovation capital of craft companies is constructed by investing in key and auxiliary technology, developing diverse products to strengthen technical ability, exchanging technical information between internal and overseas companies to intensify technical ability, and obtaining patents. To protect their innovation capital, these companies should obtain a trademark and patents, and guard their human capital.
5. The relationship capital of craft companies is constructed and protected by making different consumer strategies, managing membership, designing innovative products, popularizing craft education, integrating all suppliers and channels, cooperating with international channels, and building up brand image.
6. The intellectual capital established by craft companies conform with the strategically target that craft companies want to develop their brand.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0091361014 |
| Creators | 孫建崴, Sun, Chien-Wei |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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