Open innovation is a phenomenon that has gained vast attention since its introduction in 2003. It has been identified that organizations are experiencing a shift from the innovation process towards an open innovation approach. However, research on open innovation in small and medium-sized enterprises (SMEs) has shown to require more attention in the literature. This study investigated the effect of resources and capabilities in Swedish SMEs to address the challenges of liability of smallness. The purpose of this research is to investigate the challenges that Swedish SMEs in the high-tech industry face while opting for an open innovation approach. For that, the following research question was answered: How do resources and capabilities affect Swedish SMEs in engaging in open innovation to overcome the liability of smallness?  A resource-based theory has been implied in this study which examines from five distinct perspectives namely, strategy, process, corporate structure, cross-company network, and culture.  This thesis paper is a qualitative study that has been conducted by semi-structured interviews with five Swedish SMEs. The empirical data was then thematically analyzed and seven themes have been developed from the data analysis. The findings reveal that firstly, Swedish SMEs in the high-tech industry are open to external collaboration and accepting innovative ideas coming from both internal and external sources. Therefore, empirical evidence shows that Swedish SMEs are not always reluctant to make a shift towards open innovation. Rather it has been found that SMEs are open to opportunities to tackle the obstacle of smallness. Secondly, resources and capabilities have a positive effect on the performance of the SMEs. Allocation of resources both financial and human resources results in the successful commercialization of a project, thus by gaining a competitive advantage the performance of the firm improves significantly. Thirdly, whilst the liability of smallness has shown to have an impact on Swedish SMEs in the high-tech industry, it has also been identified how smallness also can be viewed as an asset. Smallness as an asset has been found to make an impact on Swedish SMEs in the high-tech industry and the unique opportunities that they possess. Leveraging open innovation and capitalizing on flexibility, linear corporate structure, inclusive culture, and leveraging formal and informal networks to engage in external collaboration has been shown to have an effect on SMEs and contribute to smallness as an asset. Therefore, a comprehensive conceptual framework has been developed in this study that integrates insights gained from the research.

Published Article / Increased diversity in the agricultural sector in South Africa is forcing farmers to focus on the production of value-added commodities in the face of mounting global competitive pressures. However, many farmers, by operating individually, are unable to expand operations to the scale necessary to become involved in value-adding processing. This requires too much capital, skills, and time. By pooling resources and forming integrated small and medium sized agricultural enterprises even small producers can enter the processing arena successfully. This paper focuses on the specific driving forces, pitfalls and strategies that agricultural SMEs need to pursue in order to survive.

This thesis contends that communities of practice (CoPs) are an effective instrument for supporting collaborative activities in science-based small and medium-sized enterprises (SMEs) that often have no formal strategy for knowledge acquisition and innovation. A review of the existing body of knowledge has indicated that this matter has not been the subject of thorough, in-depth research; and that this issue is important, given the relatively high level of efficacy that has been afforded to the role of CoPs in the innovation processes of large organizations. Indeed, the original communities of practice model had little to say about innovation per se; however, more recent theorizations have shown that CoPs can contribute to organizational innovation. This research makes a number of contributions to our understanding of CoPs as an enabler of knowledge acquisition and innovation: (i) theoretical: recontextualizing CoPs and demonstrating their applicability in science-based SMEs; (ii) methodological: extending the use of thematic template analysis; and (iii) applied: through the development of a contextualized framework for constructing CoPs in science-based SMEs. An exploratory case study of science-based SMEs was conducted using thematic template analysis. The study employed critical case sampling, a technique that focuses on selecting cases on the basis that they make a point dramatically or because, as in this instance, they are important in relation to the research questions In depth interviews were conducted with 25 individuals employed in technical (i.e. scientists and engineers) and commercial roles (i.e. operations, finance and purchasing). Although there was no evidence of managed CoPs, a range of emergent/informal and cultivated CoPs were leveraged for a variety of purposes, including facilitating knowledge acquisition, enhancing absorptive capacity, and improving the firm’s ability to generate innovative solutions. Apprentice-based CoPs emerged that supported individual learning, and both intra and inter-organizational CoPs emerged to support a range of radical and incremental innovation activities. Social capital was leveraged in CoPs, generating trust and reciprocity between SMEs and customer organizations, thus enhancing knowledge-sharing and innovative potential. Finally, this research confirms that CoPs are the privileged locus for knowledge acquisition and innovation in science-based SMEs.

Small and medium-sized enterprises (SMEs) are the engine of economic growth and job creation. Governments have devoted considerable resources to increase their competitiveness in the market. Several design support programmes (DSPs) have emerged from this investment to promote design as a strategic resource for innovation and business growth. Although existing research indicates that an effective use of design can enhance the business performance, a lack of interest amongst SMEs to work with designers is cited in several studies. Despite the great amount of money, energy and time that has been spent on design support for SMEs, there is still a lack of knowledge about effective delivery and evaluation. This thesis focuses on the problem of finding better ways to assist SMEs with design for economic growth by evaluating the effectiveness of design support for SMEs. This research, therefore, has examined the activities of UK-based DSPs, investigated the expertise of design consultancies and inquired about the self-image of designers in order to expand the knowledge of design support for SMEs. The research applied an interpretive paradigm, where multiple realities are recognised as socially constructed. Data was gathered through interviews with individuals representing DSPs, SMEs, design consultancies and government support agencies assisting SMEs. Observation of business support events and publicly available documents were used as additional sources. A thematic analysis and a systematic metaphor analysis were employed to examine the resulting data. The research has highlighted a number of key issues that are pivotal to the success of design support for SMEs. This PhD research also proposes two explanatory frameworks to contribute to design theory and practice: a seven-step evaluation framework for planning and evaluating the outcomes of DSPs and a re-framing of the generalist-specialist dilemma that can inform the activities of design consultancies and DSPs and can guide designers to improve their expertise.

Business-to-business (B2B) e-commerce adoption has become a necessity for most small and medium-sized enterprises (SMEs), allowing them to gain and sustain competitive advantage in a dynamic competitive environment. Accepting the fact that B2B is adopted at different levels based on different resources leads to the acceptance that competitive advantage is gained and sustained on a level consistent with the level of adoption. This study employs quantitative method based on the positivism philosophy and deductive approach. A questionnaire survey technique was used to collect the data from the American and Egyptian manufacturing SMEs. Moreover, it used structural equation modelling with a sample of 320 and 260 manufacturing SMEs in the United States of America and Egypt respectively. The structural equation modelling (SEM) findings revealed that each level of B2B e-commerce adoption was affected by different factors from another level of adoption. Besides, there was a significant difference between the issues which faced manufacturing SMEs in USA and Egypt. Furthermore, in Egyptian manufacturing SMEs, relative advantage and competitive pressure have a significant effect on adoption behaviour. On the other hand, when American manufacturing SMEs made their decisions to adopt B2B e-commerce, they considered the main factors to be relative advantage, top management support, firm size and government support. In addition, the findings revealed that the higher the level of B2B e-commerce, which an SME adopted, the higher the level of competitive advantage it gained. However, in developing countries such as Egypt, SMEs remained far behind their peers in developed countries. In terms of theoretical implications, the study could be considered to be a unique study in the field of B2B e-commerce generally and B2B e-commerce in Egyptian manufacturing SMEs in particular. This is because, by looking back at the literature review, is clear that empirical studies into B2B e-commerce issues, including manufacturing SMEs, remained embryonic in developed countries and rare in the developing countries. This is especially so in the Arabic countries. In addition, most previous studies focused on a broad and generic view of the SMEs’ adoption of B2B e-commerce or on the relationship between adoption of IT and competitive advantage. This study was conducted in a cross-country context; it considered the manufacturing SMEs’ adoption of B2B e-commerce from the perspective of the level of adoption. Therefore, it made an original empirical contribution towards the current body of knowledge on the adoption of B2B e-commerce through the identification of manufacturing SMEs adoption levels of B2B e-commerce; their impacts on competitive advantage; and the significant factors which influenced each adoption level of B2B e-commerce in USA and Egypt. In addition, this study used TOE as the theoretical framework in investigating the factors affecting B2B e-commerce in SMEs and focused largely on the factors affecting each level; this is a new contribution to the extant literature. Turning to the study’s practical implications, important implications for the manufacturing SMEs’ owner/managers can be drawn from the findings to help them to understand their environments as, in a cross-country business context, they move through the different stages of adopting B2B e-commerce. In addition to the implication for manufacturing SMEs’ owners/managers, this study presents important implications for governmental, nongovernmental organisations and other institutions linked to manufacturing SMEs. Similar to other studies, this study has a number of limitations. The main one is that it lacks the use of qualitative analysis to depict how SMEs understand the concept of competitive advantages and how this helps them to survive and grow.

This thesis explores effective and contextually appropriate means through which manufacturing SMEs can create competitive advantage through design and sustainable Product Service Systems (PSS). The exploration focuses on how design capabilities can be developed and used in non-design led contexts to drive an effective adoption of sustainable product service systems, creating competitive heterogeneity. A comprehensive review of literature gave understanding of perspectives to competitiveness issues, how organisations have been supported towards PSS, sustainability and design adoption and related challenges. From this review surfaced the need to be cautious of contextual considerations leading to a Delphi study. The purpose of the Delphi study was to identify factors relevant for SMEs in Botswana to embrace sustainable PSS as a competitive business strategy. Priorities from the Delphi study informed a study aimed at exploring competitiveness experiences of SMEs and their perceptions of sustainability and product service systems. Following the position of experts on industries highly prioritised in Botswana s economic diversification agenda, this was done with a specific industry; the leather industry. Possible opportunities of how design can address challenges identified and how PSS and sustainability can open new business opportunities for SMEs were also drawn from the findings. A systems success framework was developed using the main findings. The framework was tested through workshops with 3 SMEs who were also participants in the previous study. Through interactions with designers, the workshops exposed SMEs to design and PSS. Findings from the workshops indicate that through design capabilities SMEs can recognise opportunities and translate them in a service context to differentiated offerings suitable for their various markets. A designerly approach also offered a simplified but holistic process for SMEs to engage in systems thinking.

Environmental labels on products and services have been increasingly significant in influencing consumer purchasing and represent a crucial communication of the environmental credentials of products and companies. Yet their importance to industrial designers, who are recognised as having significant influence over the environmental impact of products, is less known. The overall aim of this research project is to investigate factors affecting the implementation of UK environmental labels by in-house industrial designers in UK Small and Medium-sized Enterprises (SMEs). A review of the literature on industrial designers and environmental labels found that there was a gap in knowledge surrounding the factors affecting how and whether in-house industrial designers implement labels in their work, and what understanding they have. In response to the literature review a number of research questions were generated, which influenced the direction of this emergent, exploratory research. A Preliminary Study was set up to collect qualitative data from practicing industrial designers in UK SMEs on their recognition and use of environmental label schemes. A mock-up Resource was consequently developed that provided the information the Preliminary Study participants claimed to need. During the Main Study the Resource was used as an elicitation tool to further probe designers' understanding and use of labels. Subsequently, three Case Studies were conducted with UK SMEs who have implemented labels on their products, to identify elements of best practice. The in-house SME designers in the study appeared to have knowledge of environmental label types and schemes. Both this and designers' position within their companies especially in terms of their input on design briefs moderates their ability to implement labels. The cooperation and contribution of colleagues is also significant to the effective application including driving their use and being willing to include them in the product development process from early stages to impact on success or effectiveness. It is suggested that a whole company approach is needed. This thesis provides an original contribution to knowledge on in-house designers' capability to implement labels; understanding of designers' current knowledge and use of labels; and the role of designers in all SMEs, not just those engaged in ecodesign or using environmental labels.

Training plays a key role in bridging employer skills needs and in raising the productivity of employees and individual firms. Many large organisations have long established in-house training programmes and the means for progressive personal development for employees. However, Smaller to Medium sized Enterprises (SMEs) have not mirrored the same. SMEs are less likely to provide off the job training to employees because of operational demands. There is a lack of structured approach to training within a SME. Despite the vast array of training programmes available to SMEs, very little has been done to tailor the training to the specific learning needs of SMEs. Web Based Training Environment (WeBTiE) is a tailored online training solution specific to a SMEs’ training needs. The portal within which online training is provided is the collaborative efforts of the Employer, Employee and Training Vendor. The portal encapsulates not only the learning content, but provides the learning support necessary to guide employees through the training and reinforce work-based practises with the use of a Community of Practice. Unlike many other training models the originality of this model is that it combines Pedagogy principles in the development of the training programme, along with e-learning model, Etivities for Structured On The Job Training. The generic nature of this model allows it to be adaptable for SMEs in a variety of industries and the tailoristic feature provides the flexibility necessary to permit the adaptability. This thesis focuses on the barriers SMEs face when attempting to train employees. By determining employee learning and training needs and establishing a ‘Learning Foundation’, can we move forward with the development of a training programme commissioned for SMEs. The work in this research is underpinned by learning theories and online learning and the application of these (adapted if necessary) in the context of the day-to-day constraints typical of SMEs.

Since the 1990s the use of the Internet and electronic commerce (e-commerce) has exploded, yet few SMEs seem to benefit from its potential. The lack of personal involvement and low level of use are an indication that managers still have not committed themselves to e-commerce. Consequently they are not reaping the full benefits first hand. The objectives of the study are to identify key factors and relationships likely to influence e-commerce use by SME managers in the Netherlands and to investigate whether relevant and significant factors can be combined in a new model to predict how SME managers will use new technology. To achieve these objectives, a well-established model of IT usage behaviour, the Technology Acceptance Model (TAM), was used. Building upon TAM, a theoretical research model was developed to investigate a large number of external variables that are possible antecedents of managerial beliefs, attitudes, and the use of IT. E-commerce systems were chosen as the IT tool under review. A cross-sectional field survey was conducted to investigate the theoretical research model. The results are based on the analysis of questionnaire data from 114 managers from Dutch SMEs. Using Structural Equation Modelling (SEM) the results show significant support for external variables, mostly of an individual nature, in the categories of demographics, managerial and IT knowledge, individual characteristics, and company characteristics. Contrary to expectations, two categories - social factors and environmental characteristics - had few or no variables with a significant relationship. This study further presents empirical evidence to suggest a limited number of antecedents under managerial control influencing beliefs, attitudes, and use. A better understanding of the various factors that may impede or increase effective utilization of IT can facilitate the design of organizational or managerial interventions that address these issues. Building on the core TAM model a new model, the e-Tam Model, has been developed based on the results of the theoretical research model. In this model, it is hypothesized that IT usage is directly and indirectly influenced by seven external variables divided into three categories: demographics, personality, and company characteristics. Using the e-Tam Model, effective and increased use of managerial IT tools can be promoted. This will enable managers to have a better use of e-commerce systems leading in turn to better margins and opportunities.

This qualitative study aims to contribute to the research field on corporate sustainability (CS) in small and medium-sized enterprise (SMEs), in hopes of helping policymakers better understand the circumstances for Swedish SMEs and how they work with CS. Empirical data about motivations behind working with CS, implementation of CS activities, and effects of CS work were collected through in-depth interviews with 18 company representatives. The major reason for motivation was found to be personal interest and commitment to these kind of practices, followed by strengthening the competitiveness, marketing, initiative from management and board, and profitability aspects. The implementation process is often informal in nature with concrete measures and activities rather than formal policies and strategies, although a few of the companies make use of tools such as environmental management systems. How the companies communicate their CS work differs and the response from stakeholders varies too. Lastly, profitability was found to be an important effect for some, while others more heavily emphasize the personal satisfaction from doing the right thing and being sustainable. The social effects were mostly improved working conditions and more engagement from stakeholders, while the environmental impact was understood to mostly concern a decrease in consumption of finite resources, and a more efficient use of material and energy. Suggestions for improving CS work in Swedish SMEs are increased support and encouragement from the government, and more education and information about what companies can do and how they can do it with appropriate tools. Concluding, CS in Swedish SMEs must be studied further to gain a more comprehensive picture of how to support those SMEs already working with CS and those in the path of transitioning towards a more sustainable development.