<p>Tillsammans med en muntlig presentation ingår den här rapporten som examination i kursen Examensarbete i ADB, 20p vid Högskolan i Skövde. Kursen är det sista momentet på det dataekonomiska programmet.</p><p>Syftet med undersökningen, som genomfördes i samarbete med företaget Arthur Andersen i Stockholm, var att utvärdera om Change Management kan användas som stöd vid införandet av informationssäkerhet i olika organisationer. Dessutom skulle undersökningen visa lämpliga mått för att kunna mäta resultatet av införandeprocessen.</p><p>Med hjälp av besöksintervjuer av personer med erfarenhet av arbete med informationssäkerhet, gjordes en kartläggning över hur införandet av informationssäkerhet går till idag. Kartläggningen låg sedan till grund för en jämförelse med metodstegen i Change Management. Resultatet av arbetet blev en utvärdering av om Change Management är lämpligt som stöd vid införandet av informationssäkerhet.</p>

<p>E-business modeling is a concept that has several components and can be designed based on different combinations of them. Furthermore, it is a concept that is vulnerable to changes as it is associated with technology, which is developing rapidly day by day. By con-ducting this research on 1) how the companies are managing changes in a competitive envi-ronment by means of adjusting their e-business models, and 2) if there are any compo-nent(s) of e-business model(s) that has more importance than the others for the competi-tiveness of the company, the thesis intends to define the change management procedures that the organizations involved in e-business are using, and to compare the components of the e-business models in order to find out if there is any component that is more important than the others for the competitiveness of the organization.</p><p>We conducted the research through a combination of qualitative and quantitative methods. A semi-structured interview method was chosen for the collection of qualitative data with the aim of acquiring in-depth information from our respondents. On the other hand, quan-titative data, which we gathered via questionnaire, provided us with the opportunity to make statistical inferences about the data.</p><p>According to our report, there are four components of e-business models; product innova-tion, customer relationship, infrastructure management, and financials. Each component has three elements. By asking the respondents to state the degree of importance of each element in each component, this thesis aims to compare the degree of importance of each component via statistical measures. Furthermore, by combining the statistical inferences with the qualitative data and theories related to the components of the e-business model, financials component is found to be more important than the other components for the competitiveness of the organization.</p><p>Additionally, this report uses several change management models and procedures from books and articles from the library and the Internet. In comparing those theories with the answers gathered from the respondents, we found out that being proactive towards the changes, applying changes without modifying the basic strategy of the organization, stress-ing on the training and involvement of the users, communication with users and stake-holders, and early commitment of the stakeholders were found to be important issues for the change management in an e-business environment. Besides, the utilization of external parties in the areas where organizations lack expertise concerning change was found to be important for a successful change in an e-business environment.</p><p>When we reviewed the research questions, we observed that the purpose has been fulfilled and the research questions have been properly answered. By considering the conclusion that has been derived, organizations could successfully design their e-business models and experience competitive advantage, and successfully manage changes that could take place in their e-business environment.</p>

<p>Introduktion</p><p>Det har pågått en diskussion om konsultverksamhet är ett yrke eller en hel industri. Många tänkare har kommit fram till att det är både och. Konsultfirmorna erbjuder idag också många olika typer av service, den här uppsatsen har sitt fokus på förändringsledningsområdet samt att beskriva managementkonsultens roll som förändringsagent. Trots att det ofta är svårt att se vilka effekter förändringar har på organisationer så är det viktigt att förändra. Förändringsledning är dock mycket svårt och därför misslyckas många förändringsprojekt.</p><p>Syfte</p><p>Syftet med denna uppsats är att beskriva managementkonsultens roll som förändringsagent samt att identifiera problem i och omkring förändringsprocessen. Vidare hoppas man kunna hitta exempel på problem och framgångsfaktorer för att förbättra förändringsledning.</p><p>Metod</p><p>Den här studien är gjord utifrån ett deduktivt synsätt. De empiriska data har sedan insamlats genom användandet av kvalitativa semistrukturerade intervjuer. Det främsta skälet till valet av en kvalitativ undersökning var att få en djupare kunskap inom undersökningsområdet samt att det ansågs vara bästa sättet för att uppnå syftet. Författarna undersökte tre olika projekt genom att intervjua en konsult och en klient inom vart och ett av projekten. På grund av uppsatsens fokus på förändringsagenter så säkerställdes att alla tre konsulterna hade denna roll när de ansvarade för ledning av förändring.</p><p>Resultat</p><p>Många faktorer påverkar implementeringen av förändringar i organisationer. I konsultens roll som förändringsagent är det viktigt att inte bli en implementerare, i slutändan är det klientens organisation som ska förändras. För att uppnå framgångsrik förändring har författarna kommit fram till några slutsatser som är vitigare än andra, bland dessa finner man, skapandet av involvering och gemensamt engagemang för förändring, hitta det verkliga problemet samt att man inte glömmer vikten av att involvera chefer och ledare.</p>

<p>Companies spend considerable amounts of money on implementation of enterprise resource planning (ERP) systems. The implementation of an ERP system is risky since it involves the core administrative processes used to give a good customer service, plan and monitor production, handle suppliers and monitor the financial effectiveness of the company. It is quite clear that a wrongly managed ERP implementation can cause lower customer satisfaction and weakening trust from the market. These are effects that companies can’t afford in most markets were competition is very strong and customer service is the key to future improved business. One very important part to minimize the risk in such projects is to focus on change management and knowledge transfer to the end users. The end users need to be equipped with the right knowledge in the new ERP system from day one, otherwise the risks grow considerable. Missing knowledge can cost missed deliveries, customer complaints, financial claims and most importantly lower compatibility on the market. This thesis builds a framework with main points to consider when building a positive learning environment and how to break the information wall so that the trainer can get through with the message.</p>

No description available.

To align firm strategy with the changing environment has always been a challenge for executives. The business literature consists of different perspectives on how to solve the problem and whether to resist change, adapt or do both at the same time. Each got their own implications, inertia could lead to rigidness, adaptability might negatively influence reliability and ambidexterity is seen as a combination of both. The core is exploiting present capabilities meanwhile exploring future opportunities. To study these notions we have conducted a cross-sectional study including four Swedish service-firms which operates in either a stable or dynamic environment. Executives were interviewed and asked to elaborate on their strategies. By doing this we were able to construct a model who suggests when to adapt, when to resist change depending on environmental stability. We also observed that capital- and knowledge-intensity has been somewhat neglected in previous research and could be studied further.

The study deals with the extent to which change should be implemented by institutions. It is of paramount importance that staff be at the centre of the change throughout the entire process. It is worth noting that in the absence of this serious phenomenon, there seems to be little hope of raising employee confidence, as is notable from the responses of the employees of MNet and SABC. The sociopolitical history of South Africa has played a major role in language used in the country's media: television, newspapers and radio. English is by far the most widely used language in the media, followed by Afrikaans and the African languages in that order. Except for multilingual programmes, it was relatively easy to determine the amount of airtime allocated to each individual language. A previous study shows that the distribution of airtime on South African television is strikingly uneven, with English taking up 91,95% of the total weekly airtime, Afrikaans 5,66% and all nine African languages sharing a mere 2.39% of airtime collectively. The study further deals with the origin and development of the Afrikaans language in South Africa. For many years Afrikaans took centre stage in South Africa. Especially during the apartheid years the use and power of Afrikaans increased dramatically on the SABC. Since 1994 English has gained more territorial political clout than Afrikaans in virtually all the country's institutions, including the media. The SABC took a political decision to cut vigorously on Afrikaans programming. That triggered MNet's decision to embark on a business decision to establish a dedicated Afrikaans channel. This study shows that employees at the SABC are generally unsatisfied with the broadcaster's decision and staff at MNet are in agreement with the fact that Afrikaans has lost most of its privileges and political prestige it had during the apartheid era, it could still present a challenge to the hegemony of English in all the higher domains, except diplomacy. / Thesis (M. Development and Management)--North-West University, Potchefstroom Campus, 2006.

No description available.

<p>The problem investigated in this study is that gender equity and change management in the City of Cape Town and in particularly the Diversity Equity and Change Management Department, has not been adequately assessed and a coherent set of options to address this problem has not yet been adequately researched. In particular, the situation is that senior management is not representative and that recruitment and appointment procedures as well as the change management process are not conducive to gender equity. The nature of this study is qualitative and the case study method has been utilized. The scope of the study is on gender equity and the change management process followed by management and staff at the City of Cape Town, in particular the Diversity Equity and Change Management Department since 2000 to 2007, with the view of proposing options for improvement. In 2006 the City of Cape Town Employment Statistics indicated that 80% of top management within departments across the City is still white males. At professional and middle management level white males and females dominated this level with 69.5%. In the technical and associate professions, the tally for whites is 38% and at elementary level 6.5% (Department Human Resources HRD IT System, July 2006). In order to equalize employment statistics in the COCT drastic steps should be taken to eliminate imbalances between both Black and white employees in terms of occupational levels. Disadvantaged Black women and men should benefit from employment, recruitment and selection, appointments and training and development processes and the acquisition of knowledge and skills beyond those acquired within the realm of empowerment. However, women should be adequately represented not nearly in the workplace but overall to enable them to participate in the decision-making of important work related and home related issues. Women should keep on addressing inequality and gender equity to enhance change processes and gender awareness amongst themselves and in the workplace. The gender institutional framework within the COCT as a whole in particularly the Diversity Equity department and the active participation in decision-making in the various structures of the City combines with their history of politics in the women&rsquo / s movement to augur well for continued gender sensitivity in policy formulation and outcome.</p>

No abstract available. / Thesis (MBA)-University of Natal, Durban, 2002.