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Major League Baseball (MLB) is a 30-team North American professional baseball league and Minor League Baseball (MiLB) is the hierarchy of developmental professional baseball teams for MLB. Most MLB players first develop their skills in MiLB, and MLB teams employ scouts, experts who evaluate the strengths, weaknesses, and overall potential of these players. In this dissertation, we study the problem of designing a scouting network for a Major League Baseball (MLB) team. We introduce the problem to the operations research literature to help teams make strategic and operational level decisions when managing their scouting resources. The thesis consists of three chapters that aim to address decisions such as how the scouts should be assigned to the available MiLB teams, how the scouts should be routed around the country, how many scouts are needed to perform the major scouting tasks, are there any trade-off s between the scouting objectives, and if there are any, what are the outcomes and insights. In the first chapter, we study the problem of assigning and scheduling minor league scouts for Major League Baseball (MLB) teams. There are multiple objectives in this problem. We formulate the problem as an integer program, use decomposition and both column-generation-based and problem-specific heuristics to solve it, and evaluate policies on multiple objective dimensions based on 100 bootstrapped season schedules. Our approach can allow teams to improve operationally by finding better scout schedules, to understand quantitatively the strategic trade-offs inherent in scout assignment policies, and to select the assignment policy whose strategic and operational performance best meets their needs. In the second chapter, we study the problem under uncertainty. In reality we observe that there are always disruptions to the schedules: players are injured, scouts become unavailable, games are delayed due to bad weather, etc. We presented a minor league baseball season simulator that generates random disruptions to the scout's schedules and uses optimization based heuristic models to recover the disrupted schedules. We evaluated the strategic benefits of different policies for team-to-scout assignment using the simulator. Our results demonstrate that the deterministic approach is insufficient for evaluating the benefits and costs of each policy, and that a simulation approach is also much more effective at determining the value of adding an additional scout to the network. The real scouting network design instances we solved in the first two chapters have several detailed complexities that can make them hard to study, such as idle day constraints, varying season lengths, off days for teams in the schedule, days where some teams play and others do not, etc. In the third chapter, we analyzed a simplified version of the Single Scout Problem (SSP), stripping away much of the real-world complexities that complicate SSP instances. Even for this stylized, archetypal version of SSP, we find that even small instances can be computationally difficult. We showed by reduction from Minimum Cost Hamiltonian Path Problem that archetypal version of SSP is NP-complete, even without all of the additional complexity introduced by real scheduling and scouting operations.

The move towards integrating products and services has increased significantly. As a result, some business models, such as Product Service Systems (PSS) have been developed. PSS emphasises the sale of use of the product rather than the sale of the product itself. In this case, product ownership lies with the manufacturers/suppliers. Customers will be provided with a capable and available product for their use. In PSS, manufacturers/suppliers are penalised for any down time of their product according to the PSS contract. This has formed a pressure on the service providers (maintenance teams) to assure the availability of their products in use. This pressure increases as the products are scattered in remote places (customer locations). Authors have urged that different product monitoring levels are applied to enable service providers to monitor their products remotely allowing maintenance to be performed accordingly. They claim that by adopting these monitoring levels, the product performance will increase. Their claim is based on reasoning, not on experimental/empirical methods. Therefore, further experimental research is required to observe the effect of such monitoring levels on complex maintenance operations systems as a whole which includes e.g. product location, different types of failure, labour and their skills and locations, travel times, spare part inventory, etc. In the literature, monitoring levels have been classified as Reactive, Diagnostics, and Prognostics. This research aims to better understand and evaluate the complex maintenance operations of a product in use with different levels of product monitoring strategies using a Discrete Event Simulation (DES) approach. A discussion of the suitability of DES over other techniques has been provided. DES has proven its suitability to give a better understanding of the product monitoring levels on the wider maintenance system. The requirements for simulating a complex maintenance operation have been identified and documented. Two approaches are applied to gather these generic requirements. The first is to identify those requirements of modelling complex maintenance operations in a literature review. This is followed by conducting interviews with academics and industrial practitioners to find out more requirements that were not captured in the literature. As a result, a generic conceptual model is assimilated. A simulation module is built through the Witness software package to represent different product monitoring levels (Reactive, Diagnostics, and Prognostics). These modules are then linked with resources (e.g. labour, tools, and spare parts). To ensure the ease of use and rapid build of such a complex maintenance system through these modules, an Excel interface is developed and named as Product Monitoring Levels Simulation (PMLS). The developed PMLS tool needed to be demonstrated and tested for tool validation purposes. Three industrial case studies are presented and different experimentations are carried out to better understand the effect of different product monitoring levels on the complex maintenance operations. Face to face validation with case companies is conducted followed by an expert validation workshop. This work presents a novel Discrete Event Simulation (DES) approach which is developed to support maintenance operations decision makers in selecting the appropriate product monitoring level for their particular operation. This unique approach provides numerical evidence and proved that the higher product monitoring level does not always guarantee higher product availability.

Healthcare problems are complex; they exhibit both detail and dynamic complexity. It has been argued that Discrete Event Simulation (DES), with its ability to capture detail, is ideal for problems exhibiting this type of complexity. On the other hand, System Dynamics (SD) with its focus on feedback and nonlinear relationships lends itself naturally to comprehend dynamic complexity. Although these modelling paradigms provide valuable insights, neither of them are proficient in capturing both detail and dynamic complexity to the same extent. It has been argued in literature that a hybrid approach, wherein SD and DES are integrated symbiotically, will provide more realistic picture of complex systems with fewer assumptions and less complexity. In spite of wide recognition of healthcare as a complex multi- dimensional system, there has not been any reported study which utilises hybrid simulation. This could be attributed to the fact that due to fundamental differences, the mixing of methodologies is quite challenging. In order to overcome these challenges a generic theoretical framework for hybrid simulation is required. However, there is presently no such generic framework which provides guidance about integration of SD and DES to form hybrid models. This research has attempted to provide such a framework for hybrid simulation which can be utilised in healthcare domain. On the basis of knowledge induced from literature, three requirements for the generic framework have been established. It is argued that the framework for hybrid simulation should be able to provide answers to Why (why hybrid simulation is required), What (what information is exchanged between SD and DES models) and How (how SD and DES models are going to interact with each other over the time to exchange information) within the context of implementation of hybrid simulation to different problem scenarios. In order to meet these requirements, a three-phase generic framework for hybrid simulation has been proposed. Each phase of the framework is mapped to an established requirement and provides guidelines for addressing that requirement. The proposed framework is then evaluated theoretically based on its ability to meet these requirements by using multiple cases, and accordingly modified. It is further evaluated empirically with a single case study comprising of Accident and Emergency department of a London district general hospital. The purpose of this empirical evaluation is to identify the limitations of the framework with regard to the implementation of hybrid models. It is realised during implementation that the modified framework has certain limitations pertaining to the exchange of information between SD and DES models. These limitations are reflected upon and addressed in the final framework. The main contribution of this thesis is the generic framework for hybrid simulation which has been applied within healthcare context. Through an extensive review of existing literature in hybrid simulation, the thesis has also contributed to knowledge in multi-method approaches. A further contribution is that this research has attempted to quantify the impact of intangible benefits of information systems into tangible business process improvements. It is expected that this work will encourage those engaged in simulation (e.g., researchers, practitioners, decision makers) to realise the potential of cross-fertilisation of the two simulation paradigms.

Distributed shared memory (DSM) systems have been recognised as a compelling platform for parallel computing due to the programming advantages and scalability. DSM systems allow applications to access data in a logically shared address space by abstracting away the distinction of physical memory location. As the location of data is transparent, the sources of overhead caused by accessing the distant memories are difficult to analyse. This memory locality problem has been identified as crucial to DSM performance. Many researchers have investigated the problem using simulation as a tool for conducting experiments resulting in the progressive evolution of DSM systems. Nevertheless, both the diversity of architectural configurations and the rapid advance of DSM implementations impose constraints on simulation model designs in two issues: the limitation of the simulation framework on model extensibility and the lack of verification applicability during a simulation run causing the delay in verification process. This thesis studies simulation modelling techniques for memory locality analysis of various DSM systems implemented on top of a cluster of symmetric multiprocessors. The thesis presents a simulation technique to promote model extensibility and proposes a technique for verification applicability, called a Specification-based Parameter Model Interaction (SPMI). The proposed techniques have been implemented in a new interpretation-driven simulation called DSiMCLUSTER on top of a discrete event simulation (DES) engine known as HASE. Experiments have been conducted to determine which factors are most influential on the degree of locality and to determine the possibility to maximise the stability of performance. DSiMCLUSTER has been validated against a SunFire 15K server and has achieved similarity of cache miss results, an average of +-6% with the worst case less than 15% of difference. These results confirm that the techniques used in developing the DSiMCLUSTER can contribute ways to achieve both (a) a highly extensible simulation framework to keep up with the ongoing innovation of the DSM architecture, and (b) the verification applicability resulting in an efficient framework for memory analysis experiments on DSM architecture.

Emergency department (ED) overcrowding has been a common complaint in Emergency Medicine in Canada for many years. Its adverse effects of prolonged waiting times cause patient dissatisfaction and unsafety. Previous studies indicate that adding a physician in triage (PIT) can increase accuracy and efficiency in the initial process of patient evaluation. However, the scientific evidence of the PIT impact on ED is far away from sufficient before its widespread implementation. This research is to search solutions using PIT to identify areas of improvement for the ED patient flow, based upon a validated discrete-event simulation (DES) model. As an efficient decision-making tool, the DES model also helps to develop an understanding of the current ED performance and quantitatively test various design alternatives for ED operations. / February 2017

Healthcare systems are traditionally characterised by complexity and heterogeneity. With the continuous increase in size and shrinkage of available resources, the healthcare sector faces the challenge of delivering high quality services with fewer resources. Healthcare organisations cannot be seen in isolation since the services of one such affects the performance of other healthcare organisations. Efficient management and forward planning, not only locally but rather across the whole system, could support healthcare sector to overcome the challenges. An example of closely interwoven organisations within the healthcare sector is the emergency medical services (EMS). EMS operate in a region and usually consist of one ambulance service and the available accident and emergency (A&E) departments within the coverage area. EMS provide, mainly, pre-hospital treatment and transport to the appropriate A&E units. The life-critical nature of EMS demands continuous systems improvement practices. Modelling and Simulation (M&S) has been used to analyse either the ambulance services or the A&E departments. However, the size and complexity of EMS systems constitute the conventional M&S techniques inadequate to model the system as a whole. This research adopts the approach of distributed simulation to model all the EMS components as individual and composable simulations that are able to run as standalone simulation, as well as federates in a distributed simulation (DS) model. Moreover, the hybrid approach connects agent-based simulation (ABS) and discrete event simulation (DES) models in order to accommodate the heterogeneity of the EMS components. The proposed FIELDS Framework for Integrated EMS Large-scale Distributed Simulation supports the re-use of existing, heterogeneous models that can be linked with the High Level Architecture (HLA) protocol for distributed simulation in order to compose large-scale simulation models. Based on FIELDS, a prototype ABS-DES distributed simulation EMS model was developed based on the London EMS. Experiments were conducted with the model and the system was tested in terms of performance and scalability measures to assess the feasibility of the proposed approach. The yielded results indicate that it is feasible to develop hybrid DS models of EMS that enables holistic analysis of the system and support model re-use. The main contributions of this thesis is a distributed simulation methodology that derived along the process of conducting this project, the FIELDS framework for hybrid EMS distributed simulation studies that support re-use of existing simulation models, and a prototype distributed simulation model that can be potentially used as a tool for EMS analysis and improvement.

Healthcare industry in United States of America is facing a big paradox. Although US is a leader in the industry of medical devices, medical practices and medical researches, however there isnt enough satisfaction and quality in performance of US healthcare operations. Despite the big investments and budgets associated with US healthcare, there are big threats to US healthcare operational side, that reduces the quality of care. In this research study, a step by step Systems Engineering approach is applied to improve healthcare delivery process in an Emergency Department of a hospital located in Indianapolis, Indiana. In this study, different type of systems engineering tools and techniques are used to improve the quality of care and patients satisfaction in ED of Eskenazi hospital. Having a simulation model will help to have a better understanding of the ED process and learn more about the bottlenecks of the process. Simulation model is verified and validated using different techniques like applying extreme and moderate conditions and comparing model results with historical data. 4 different what if scenarios are proposed and tested to find out about possible LOS improvements. Additionally, those scenarios are tested in both regular and an increased patient arrival rate. The optimal selected what-if scenario can reduce the LOS by 37 minutes compared to current ED setting. Additionally, by increasing the patient arrival rate patients may stay in the ED up to 6 hours. However, with the proposed ED setting, patients will only spend an additional 106 minutes compared to the regular patient arrival rate.<br>

Essa dissertação tem como objetivo utilizar a simulação de eventos discretos na análise dos estoques seletivos em processo de cabinas, em uma montadora de veículos comerciais de grande porte instalada no Brasil. A análise e a redução desses estoques seletivos são desejadas, pois o armazenamento de cabinas de caminhões, além de representar um alto custo para a produção, é de difícil controle e de alto risco. O desenvolvimento deste trabalho contribuirá para o conhecimento das dificuldades e benefícios da aplicação da simulação de sistemas discretos em sistemas produtivos de alta complexidade, como são os sistemas de manufatura da indústria automobilística. A análise desse sistema é de significativa dificuldade, devido ao tamanho dos produtos, ao mix de produção, à variabilidade do fluxo das etapas de produção e às diversas variáveis que influem no sistema simultaneamente. A técnica de simulação de eventos discretos foi escolhida por ser a mais indicada para analisar todo o sistema e auxiliar na tomada de decisão. Todo o estudo do sistema, modelagem, verificação, validação, simulação e resultados foram feitos de acordo com procedimentos já sedimentados para o uso da simulação de eventos discretos, de acordo com a bibliografia apresentada. Os resultados mostram a eficiência do método utilizado e propõem um cenário otimizado para o sistema estudado. O estudo foi realizado com a utilização do software de simulação de eventos discretos, Arena® 5.0. / This work has the main objective to use the discrete event simulation to analyze the in process cabins selective banks of a commercial vehicle assembler. The analysis and reduction of the selective banks are useful because the storage of cabins represents some production risks, is hard to control and implies in high costs. The developing of this work will contribute to the knowledge of the difficulties and benefits of the use of discrete event simulation applied to high complexity production systems like the automotive industry. The size of the products, the production mix, the throughput variability and the other simultaneous variables turn the storage analysis to a hard level. In this way, the discrete event simulation is the most indicated technique to help the analysis and the decision making. The whole study of the system, the modeling, the validation, the simulation runs and the results were done according to known procedures of using the discrete event simulation, which are mentioned in the references. The presented results show the efficiency of the utilized method and proposed optimized scenery of the studied system. The simulation software Arena 5.0 was used in this study.

Modelos de simulação usados para representar uma malha ferroviária com a circulação de trens percorrendo nela um ciclo fechado, estão sujeitos a diversas interferências. Essas interferências são representadas pela circulação de outros trens, bem como pelas filas que são formadas junto aos terminas de carga e descarga, que alteram a programação inicialmente idealizada. A validação desses modelos de simulação é prejudicada por essas interferências, e a busca por um correto procedimento de validação deve ter como base o adequado direcionamento e alocação dos trens. A carência de estudos sobre a validação de simulações aplicadas a sistemas ferroviários, que considerem a característica especifica de trens de ciclo e as interferências citadas, possibilitou a elaboração desta tese, a qual sinaliza que o desenvolvimento de algoritmos que representam o processo de movimentação dos trens em nível de detalhe suficiente, e a adoção de um método de direcionamento adequado, permitem a validação do modelo para esse tipo de sistema. Das três alternativas avaliadas para representar o direcionamento: escolha aleatória entre diversos pontos de carregamento para atender um destino final ou realizado por rotina com a mesma finalidade inserida no próprio simulador, e por modelo otimizador acessado externamente pelo simulador, foi selecionada a segunda opção por permitir uma validação do modelo mais próxima da realidade e realizar experimentos com menor tempo computacional. Uma vez programado o modelo de simulação com o direcionamento de trens escolhido, foi possível conduzir experimentos para medir a sensibilidade com relação as principais variáveis que permitem o dimensionamento de sistemas ferroviários brasileiros. / The rail network simulation models considering trains on closed loop may have many disturbances. These disturbances are caused by the railnet traffic, or queues at the load/unload stations, that changes the movement previously planned. The validation of these simulation models can be problematic because of these disturbances, and the search for the right validation procedure must count with a good train destination choosing process. The lack of studies about the validation of simulations applied to rail networks, considering the specific features of the closed loop trains and the disturbances, have leaded this thesis development, which proves that the development of algorithms that represent the movement process of the trains under sufficient detailing level, and the adoption of a correct destination choosing process, reaches the model validation. From the three options evaluated to represent this destination choosing procedure: random choosing between many loading points to one unloading point, or an internal model routine to do this same task, or an external optimization model called from the simulation model, was choosen the second option, because it validates the model and runs the simulation experiment faster. Once prepared the model with the destination choosing process selected, was possible to conduct experiments to measure the model sensitivity to the main parameters at the design of brazilian rail networks.