Thesis (MCur)--Stellenbosch University, 2000. / ENGLISH ABSTRACT: Nurses are being held responsible and accountable for the quality of nursing care, which includes quality infection control nursing, they provide. This change in accountability has been brought about by the need to reduce the ever escalating costs of health care. During the 1980's, health care services created a demand for high-quality, efficient, cost-effective and competitively priced health services. In order to provide these services, health care organisations are forced to consider new strategies. This is a process that produces outcomes. Quality improvement methods, which include infection control, help organisations to produce these outcomes. Donabedian (1980) defined high-quality care as "that kind of care which is expected to maximise an inclusive measure of patient welfare, after one has taken account of the balance of expected gains and losses that attend the process of care in all its parts" (Grossman, 1998: 43). Quality improvement in infection control relates to the activities employed to improve the performance of a process, and includes the process of planning and control. Management is responsible and accountable for providing resources In order to implement quality infection control nursing care. The purpose of the study was to identify factors influencing the implementation of an effective infection control process in aNICU. An exploratory and descriptive design with a qualitative orientation was implemented. It consisted of a narrative and a literature study by means of which factors have been identified to influence the implementation of an infection control process in a NICU. The case study design, an indepth analysis of a single unit of study, was utilised in this study as part of the data-gathering process. Recommendctions were made on the macro, meso and micro levels, which included quality circles, hand hygiene and antibiotic usage, in-service education, recognition of personnel, mission statement and the infection control manual. The shortage of human and physical resources in nursing is a global problem. In S.A. there has been no previous study to emphasise the importance of an effective infection control process, and therefore no solutions to the problem have been suggested. The Japanese view with regard to quality circles is recommended. / AFRIKAANSE OPSOMMING: Verpleegkundiges is verantwoordelik en aanspreeklik vir die gehalte van verpleging wat gelewer word, insluitende gehalte infeksiebeheer verpleging. Hierdie verandering in aanspreeklikheid het voortgespruit uit die behoefte om die voortdurende styging in gesondheidskoste te verminder. Gedurende die 1980s, het 'n aanvraag vir hoë gehalte, kosteeffektiewe en kompeterende gesondheidsorgdienste ontstaan. Gesondheidsorg dienste moes nuwe strategieë oorweeg om in hierdie dienste te kan voorsien. Uitkomste word op hierdie proses gebaseer. Om hierdie uitkomste te bereik, behoort organisasies gehalteverbetering metodes, wat infeksie beheer insluit, te implemeteer. Donabedian (1980) definieer hoë gehalte as "that kind of care which is expected to maximise an inclusive measure of patient welfare, after one has taken account of the balance of expected gains and losses that attend the process of care in all its parts" (Grossman, 1998: 43). Gehalteverbetering in infeksiebeheer , verwys na die aktiwitieite wat geimplementeer word om die uitvoer van In proses te verbeter, insluitende beplanning en beheer. Bestuur is verantwoordelik en aanspreeklik vir die voorsiening van hulpbronne, om gehalte infeksiebeheer verpleegsorg te implementeer. Die doel van die studie was om faktore wat die implementering van 'n effektiewe infeksie beheer proses in 'n NICU beinvloed, te identifiseer. In Verkennende en beskrywende ontwerp, met 'n kwalitatiewe orientering, is geimplementeer. Dit het bestaan uit In narratief en In literatuur studie, waardeur faktore wat die implementering van In effektiewe infeksie beheer proses in 'n NICU beinvloed, geidentifiseer word. Die gevallestudie ontwerp, wat 'n in-diepte ondersoek van In enkele eenheid van studie is, is in hierdie studie gebruik as deel van die data-insamelings proses. Aanbevelings is gemaak of makro, meso en mikro vlak, en sluit in gehalte sirkels, handhigiëne en antibiotika gebruik, indiensopleiding, erkenning van personeel, In missieverklarin~ en ten opsigte van die infeksiebeheerhand- leiding in. Die tekort aan menslike en fisiese hulpbronne in verpleging is I n globale probleem. Aangesien daar nog nie voorheen In studie in S.A. gedoen is om die belang van I n effektiewe infeksiebeheerproses te beklemtoon nie, is daar nog nooit oplossings vir die probleem voorgestel nie. Die Japanese siening van gehalte sirkels word aanbeveel.

Thesis (MA)--Stellenbosch University, 2000. / ENGLISH ABSTRACT: This research investigates the indicators, different role players and the assessment process of intentional physical injuries to children who are hospitalized. The basic premise for this research is the importance of professionals working with children in acquiring skills and knowledge on handling physically abused children. Physical abuse affects and requires the involvement of the entire family of the physically abused child. It is therefore necessary to consider the physically abused child as a part of the larger family system, and not assessed or treated in isolation. The purpose of this research is to broaden the theoretical knowledge of professionals working with children, and specifically social workers, in identifying and assessing physically abused children. This research report includes an investigation of risk factors, consequences and the adjustment process of physically abused children. Knowledge of these indicators of physical abuse will increase the awareness and the ability of the social worker or other professional to identify the injury as intentional. The assessment process by the multi-professional team in the hospital is also examined, focusing on the central role of the social worker in managing cases of physically abused children. The phases of the assessment process, the role of each team member, the various techniques applied as well as factors influencing assessment are described. The empirical research involved the use of both qualitative and quantitative methods in order to explore the theoretical part of the research. This section can be divided into three phases. The first phase included setting up a profile, over a period of four months, of physically abused children under the age of five, who were admitted to the hospital and their families (N = 24). Of this sample, the characteristics and circumstances of four parents/perpetrators (n = 4) were investigated in the form of interviews, which formed part of the second phase of the empirical research. The third phase included conducting a survey with the social workers (n = 5) that assessed physically abused children in the hospital. This was done III the form of questionnaires, which included closed and open-ended questions. The findings and responses of the respondents were analyzed and compared with the findings from previous studies undertaken by various authors. The findings of this research can be used as guidelines for professionals in general who work with children, and more specifically social workers in a hospital that assess children presenting with intentional physical injuries. / AFRIKAANSE OPSOMMING: Hierdie navorsing ondersoek die aanduidende faktore, die rolspelers en die asseseringsproses van fisies mishandelde kinders wat gehospitaliseer word. Die uitgangspunt is die noodsaaklikheid van professionele persone wat met kinders werk, en veral maatskaplike werkers, om kennis en vaardighede te hê, ten einde kinders wat fisies mishandel is te kan hanteer. Omdat die hele gesin van die mishandelde kind geaffekteer word en betrokke is, is dit belangrik om die fisies mishandelde kind nie in isolasie, maar as deel van die familie sisteem te kan benader. Die navorsingsondersoek het ten doel om die teoretiese kennis basis van professionele persone wat met kinders werk, en spesifiek maatskaplike werkers, oor die identifisering en assesering van fisies mishandelde kinders uit te brei. Ten einde maatskaplike werkers se kennis van die probleem onders aandag uit te bou, vervat die navorsingsverslag 'n bespreking van die risiko faktore, gevolge en aanpassingsproses van die fisies mishandelde kind. Kennis van hierdie aanduiders sal die bewusdheid asook die vermoë van professionele persone om die fisiese mishandeling te identifiseer, verhoog. Die asseseringsproses deur die multiprofessionele span in die hospitaal word ook ondersoek, met fokus op die sentrale rol van die maatskaplike werker in die hantering van fisies mishandelde kinders. Die fases van die asseseringsproses, die rol van elke spanlid, verskeie tegnieke en faktore wat assesering beïnvloed, word bespreek. Die teoretiese doel van die verslag word uitgebrei in die empiriese ondersoek, deur 'n bespreking van die bevindinge wat deur veskeie metodes verkry is. Kwalitatiewe asook kwantitatiewe metodes is benut tydens die drie fases van die empiriese ondersoek. Die eerste fase was die opstel van 'n profiel wat oor 'n tydperk van vier maande geneem is, van fisies mishandelde kinders wat toegelaat is in die hospitaal en hul gesinne (N = 24). Vanuit hierdie streekproef, is die eienskappe en omstandighede van vier ouers/oortreders (n = 4) ondersoek deur middel van onderhoude, wat die tweede fase van die ondersoek bevat. Die derde fase was om 'n opname te doen met die maatskaplike werkers (n = 5) wat die fisies mishandelde kinders in die hospitaal asseseer. Die bevindinge en response van die respondente is geanaliseer en vergelyk met die bevindinge van vorige studies wat deur verskeie outeurs onderneem is. Die bevindinge van hierdie navorsing kan as 'n riglyn gebruik word deur professionele persone wat oor die algemeen met kinders werk, en meer spesifiek maatskaplike werkers wat fisies mishandelde kinders in 'n hospitaal asseseer.

published_or_final_version / Social Work / Master / Master of Social Work

published_or_final_version / Business Administration / Master / Master of Business Administration

No description available.

Transformation of service delivery in the Westcoast winelands region's hospitals: challenges and prospects

The increase and changes in the demand for emergency care require pro-active responses from the designers and implementers of the emergency care system. The role of Emergency Care Practitioner (ECP) was introduced in England to improve the delivery of emergency care in the community. The role was evaluated using cost-benefit approach and compared with other existing emergency care roles. An analysis of the cognitive elements (situation awareness (SA) and naturalistic decision making (NDM)) of the ECP job was proposed considering the mental efforts involved. While the cost-benefit approach can justify further spending on developing the role, a cognitive approach can provide the evidence in ensuring the role is developed to fulfil its purpose. A series of studies were carried out to describe SA and NDM amongst ECPs in an ambulance service in England. A study examined decision-making process using Critical Decision Method interviews which revealed the main processes in making decision and how information was used to develop SA. Based on the findings, the subsequent studies focus on the non-clinical factors that influence SA and decision making. Data from a scoping study were used to develop a socio-technical systems framework based on existing models and frameworks. The framework was then used to guide further exploration of SA and NDM. Emergency calls that were assigned to ECPs over a period of 8 months were analysed. The analysis revealed system-related influences on the deployment of ECPs. Interviews with the ECPs enabled the identification of influences on their decision-making with respect to patient care. Goal-directed task analysis was used to identify the decision points and information requirements of the ECPs. The findings and the framework were then evaluated via a set of studies based on an ethnographic approach. Participant observations with 13 ECPs were carried out. Field notes provided further insight into the characteristics of jobs assigned to the ECPs. It was possible to map the actual information used by the ECP to their information needs. The sources of the information were classified according to system levels. A questionnaire based on factors influencing decision-making was tested with actual cases. It was found that the items in the questionnaire could reliably measure factors that influence decision-making. Overall, the studies identify factors that have direct and indirect influences on the ECP job. A coherent model for the whole emergency care systems can be developed to build safety into the care delivery process. Further development of the ECP role need to consider the support for cognitive tasks in light of the findings reported in this thesis.

M.Cur. / With reference to the question whether the interhospital transport of ill neonates in South Africa and more specifically in the Transvaal is adequate, a study was done in which the quality of the interhospital transport of ill neonates on the Witwatersrand was investigated. Criteria for the interhospital transport of ill neonates were formulated according to a literature review and they were validated. The quality of interhospital transport of ill neonates on the Witwatersrand was researched according to the formulated criteria. The case study method was used and was applied to neonates who were transported to a selected private- and provincial hospital by private- and provincial ambulance services between May 1987 and June 1987. Through the results of the study the researcher came to the conclusion that the interhospital transport of ill neonates on the Witwatersrand is inadequate. Recommendations which may contribute to the improvement of the transport system were made.

Introdução: O Atendimento Pré Hospitalar (APH) tem por finalidade prestar atendimento em situações de urgência e emergência clinica ou traumática, no local do evento e durante o transporte até uma instituição de destino, com o suporte especifico para o tipo de urgência ou emergência. Os trabalhadores da equipe do APH móvel vivenciam situações emergenciais que envolvem constante exposição a materiais biológicos. Considerando a ocorrência de acidentes de trabalho com exposição a material biológico potencialmente contaminado como um dos principais riscos para os trabalhadores da saúde. A escassez de estudos que contemplem o APH, propõe-se o desenvolvimento deste estudo. Objetivo: Elaborar protocolos de prevenção de acidentes de trabalho e de condutas pós-exposição ocupacional a material biológico para trabalhadores de saúde de um serviço de atendimento préhospitalar (APH). Método: Trata-se de uma pesquisa documental, na qual o levantamento de dados foi realizado de duas maneiras: pesquisa bibliográfica e pesquisa documental. A pesquisa bibliográfica foi feita por meio de buscas em bases de dados. A pesquisa foi conduzida em sete fases: determinação dos objetivos; elaboração do plano de trabalho; identificação das fontes; localização das fontes e obtenção do material; tratamento dos dados; confecção das fichas e redação do trabalho; construção lógica e redação do trabalho. O estudo foi desenvolvido no Serviço de Atendimento Móvel de Urgência (SAMU) gerenciado pelo Consórcio Intermunicipal de Saúde da Região Ampliada Oeste do Estado de Minas Gerais (CIS-URG OESTE). O corpus da análise foi representado por periódicos, artigos e dispositivos legais nacionais, estaduais e institucional que regulamentam a Rede de Urgência e Emergência no âmbito nacional. Foram selecionados 104 documentos. A coleta de dados foi realizada no mês de outubro de 2018 e o tratamento dos dados foi de forma sistematizada, organizada, descritiva e analítica. Não houve necessidade de apreciação da Comissão Nacional de Ética e Pesquisa - CONEP para o desenvolvimento deste estudo por não envolver seres humanos. Resultado: Os documentos foram agrupados em duas categorias, permitindo conhecer, delinear e estabelecer os protocolos e fluxos de atendimento aos trabalhadores do SAMU. A primeira categoria de organização do material foi referente a pesquisa bibliográfica. A segunda categoria representou a pesquisa documental; a qual foi subdividida em quatro etapas para análise de toda a legislação nacional, estadual e regional acerca da regulamentação da Rede de Urgência e Emergência no âmbito nacional e o conjunto de documentos sobre a atuação do CIS-URG OESTE. Os dispositivos legais e manuais ministeriais acerca das condutas da promoção da saúde do trabalhador exposto a material biológico no Brasil serviram de embasamento teórico para elaboração de protocolos de prevenção de acidentes e de condutas pósexposição ocupacional a material biológico aos trabalhadores de saúde que atuam no APH do CIS-URG OESTE. Após analises dos referidos documentos, foram elaborados fluxogramas de atendimento aos trabalhadores e os protocolos de ações de prevenção e tratamento imediato em casos de acidentes de trabalho com material biológico neste estudo. Assim este material representa uma produção técnica que será utilizada no CIS-URG OESTE para a promoção da saúde no trabalho. Considerações finais: O trabalho em saúde no APH não é apenas um processo técnico e mecânico, desprovido do caráter humanizante. Representa um conjunto de relações dos diversos atores, um processo complexo cujas condições de trabalho potencialmente, são geradoras de adoecimento. Deste modo, a produção técnica elaborada neste estudo, representa ações técnicas, educativas e de padronização de ações que visam promover a saúde e a qualidade de vida do trabalhador de saúde do APH na Região Ampliada Oeste de Minas Gerais / Introduction: Pre-hospital Care (PHC) is intended to provide emergency and clinical or trauma emergency services, at the event site and during transportation to a destination institution, with specific support for the type of emergency or emergency. The workers of the mobile PHC team experience emergency situations that involve constant exposure to biological materials. Considering the occurrence of occupational accidents with exposure to potentially contaminated biological material as one of the main risks for health workers. The shortage of studies that contemplate the PHC, the development of this study is proposed. Objective: To elaborate protocols for the prevention of occupational accidents and post-occupational exposure to biological material for health workers of a pre-hospital care service (PHC). Method: it is a documentary research, in which the data collection was carried out in two ways: bibliographic research and documentary research. The bibliographic research was done through searches in databases. The research was conducted in seven phases: determination of objectives; preparation of the work plan; identification of sources; location of sources and procurement of material; processing of data; preparation of the fiches and writing of the work; logical construction and writing of the work. The study was developed in the Mobile Emergency Care Service (MECS) managed by the Intermunicipal Health Consortium of the Western Region of the State of Minas Gerais (CIS-URG WEST). The corpus of the analysis was represented by national, state and institutional periodicals, articles and legal provisions that regulate the Emergency and Emergency Network at the national level. We selected 104 documents. Data collection was performed in October 2018 and the data treatment was systematized, organized, descriptive and analytical. There was no need for appreciation of the National Commission for Ethics and Research (CONEP) for the development of this study because it did not involve human beings. Results: The documents were grouped in two categories, allowing to know, to delineate and to establish the protocols and flows of service to the workers of MECS, to wit: first category of organization of the material was referring to bibliographical research; which constituted the synoptic record of the selected primary sources, the second category: documentary research; and this subdivided into four stages or moments referring to the thematic axes; which includes all national legislation that implements and establishes the urgency and emergency network at the national level, the state legislation that implements the emergency and emergency network at the state and regional level, and the set of documents and legislation that constitute the CIS- URG WEST for the management of the emergency and emergency services of the said region and the legal provisions and ministerial manuals that dictates the conduct of prevention, promotion and recovery of workers exposed to biological material, which served as a basis for the elaboration of prevention protocols of accidents and of conducts after occupational exposition to biological material to the health workers that work in the PHC of the CIS-URG WEST. Finals considerations: The work in health in the PHC is not only a technical and mechanical process, devoid of the humanizing character. It represents a set of relations of the various actors, a complex process whose working conditions potentially generate illness. Thus, the technical production elaborated in this study represents technical, educational and standardization actions that aim to promote the health and quality of life of the PHC health worker in the Extended Western Region of Minas Gerais

Bakgrund: Ambulanssjuksköterskan arbetar i en komplex miljö med varierande patientklientel, vilket medför krav på bred kompetens inom många områden. Tidigare forskning påvisar svårigheter gällande omhändertagandet av patienter med psykisk ohälsa i det prehospitala vårdrummet, dock framkommer begränsad mängd forskning i ämnet.Syfte: Att genom ambulanssjuksköterskors erfarenheter beskriva det prehospitala vårmötet mellan ambulanssjuksköterskor och patienter lidandes av psykisk ohälsa samt identifiera eventuella problemområden. Metod: En kvalitativ intervjustudie med induktiv ansats genomfördes. Tio ambulanssjuksköterskor inkluderades genom ett ändamålsenligt urval. Analysen utfördes med hjälp av en kvalitativ, manifest innehållsanalys. Resultat:Ambulanssjuksköterskan kom, i samband med omhändertagandet av patienter med psykisk ohälsa, i kontakt med varierande situationer. I mötet med patienten gav ambulanssjuksköterskan utrymme i såväl samtal som i den fysiska kontakten i syfte att skapa trygghet, lugn och förtroende. Det framkom att en begränsad mängd beslutsunderlag eller riktlinjer fanns att använda i samband med mötet av denna patientgrupp. Slutsats: Att möta patienter med psykisk ohälsa är en komplex situation med många faktorer att ta hänsyn till. En av ambulanssjuksköterskans viktigaste omvårdnadsåtgärder, är att skapa förutsättningar för att etablera ett förtroende hos patienten, i syfte att kunna bedöma och validera patientens hälsotillstånd på bästa möjliga sätt. De bedömningsunderlag och riktlinjer ambulanssjuksköterskan hade tillgång till var begränsade, vilket medförde önskemål om att det utveckla sådana för att tydliggöra vården gällande denna patientkategori. / Background:Ambulance nurses work in a complex environment and encounter a variety of different patient clientele, which requires a broad competence. Previous research indicates difficulties regarding the care of patients with mental illness in the prehospital care setting, though limited amount of research on the subject is available. Aim:To describe ambulance nurses’ experiences of meeting patients suffering from mental illness and to identify possible problem areas. Method:The study is a qualitative interview study with an inductive approach. Ten ambulance nurses were included through a purposeful sample. The results were analysed with a qualitative content analysis.Results: Ambulance nurses were exposed to various situations such as suicide attempts as well as threats. Furthermore, it emerged that the ambulance nurses in the meeting with the patient gave space in both conversation and in the physical contact to create a calm and confident environment. It was found that a limited number of guidelines were available to help the ambulance nurses in the meeting with the patients. Conclusion:Meeting patients with mental illness is a complex situation with many factors to consider. It is of importance to the nurses to create an environment that will enable them to establish patients’ trust. Assessment guidelines that ambulance nurses in this area exist but are limited, therefore it is requested that such are developed further in order to clarify the care regarding this category of patients.