Indonesia is trying to take over airspace Sector A, B, and C from Singapore and this desire has been going on for decades. To carry out these dreams, Indonesia was faced with a series of agreements with Singapore and Malaysia because both countries have interests in that airspace sector. To take over that airspace, Indonesia must perform a series of efforts. One of the efforts is by improving Air Traffic Services (ATS) quality in Indonesia. In determining ATS service quality, pilot perceiving and expectation must be assessed. Pilot employed tangible and intangible cues to determine the quality.  The author determined forty items to describe pilot perception and expectation based on 10 (ten) criteria in evaluating service quality.  Moreover, total ATS quality which is including technical quality and functional quality dimensions are clearly presented. Other factor influencing ATS quality is safety culture which is merged with ATS quality. Human factor as the main source in conducting service is described clearly in relation with ATS. Human factor become important because human and its environment can affect ATS performance. Six principles of service management are elaborated in ATS system to improve ATS quality. Combined with service and management theories to obtain the conclusion of Indonesia ATS quality and ATS readiness, this research discussed the Indonesia strategic plan to improve service quality. Then, Directorate General of Civil Aviation (DGCA) will work together with Indonesia ANSP and ATS Unit authority to manage ATS quality in Indonesia in order to taking over airspace Sector A, B, and C from Singapore. / Transportation Research

Indonesia is trying to take over airspace Sector A, B, and C from Singapore and this desire has been going on for decades. To carry out these dreams, Indonesia was faced with a series of agreements with Singapore and Malaysia because both countries have interests in that airspace sector. To take over that airspace, Indonesia must perform a series of efforts. One of the efforts is by improving Air Traffic Services (ATS) quality in Indonesia. In determining ATS service quality, pilot perceiving and expectation must be assessed. Pilot employed tangible and intangible cues to determine the quality.  The author determined forty items to describe pilot perception and expectation based on 10 (ten) criteria in evaluating service quality.  Moreover, total ATS quality which is including technical quality and functional quality dimensions are clearly presented. Other factor influencing ATS quality is safety culture which is merged with ATS quality. Human factor as the main source in conducting service is described clearly in relation with ATS. Human factor become important because human and its environment can affect ATS performance. Six principles of service management are elaborated in ATS system to improve ATS quality. Combined with service and management theories to obtain the conclusion of Indonesia ATS quality and ATS readiness, this research discussed the Indonesia strategic plan to improve service quality. Then, Directorate General of Civil Aviation (DGCA) will work together with Indonesia ANSP and ATS Unit authority to manage ATS quality in Indonesia in order to taking over airspace Sector A, B, and C from Singapore.   Keywords:      DGCA, ATS, Airspace, Service quality, Safety culture, Human factor, Service management, Strategic plan. / <p>This thesis is about how to manage and improve the Air Traffic Services in Indonesia based on management an business theories.</p> / Transportation Research

Baigiamajame magistro darbe aptariamos bendros aviacijos avarijų ir incidentų tyrimo metodikos, jų pritaikymo būdai, privalumai ir trūkumai. Taip pat išnagrinėjamas avarijų ir incidentų ryšys, bendrosios aviacijos įtaka aviacijos rinkoje bei jai būdingi bruožai. Plačiau aptariamas žmogiškasis faktorius bei su juo susiję naujausi tyrimo metodai. Pristatoma Lietuvos bendroji aviacija, jos aktyvumo ir avaringumo lygis nuo 2000–2010 metų. Detaliau išnagrinėjamos su ja susijusios avarijos ir pavojingi incidentai. Pateikiama išsami jų analizė, taikant įvairius tyrimo metodus. Taip pat gauti duomenys lyginami su Lietuvos komercine aviacija bei JAV, Europos, Vokietijos ir Australijos duomenimis. Galiausiai apibendrinami gauti rezultatai ir atsižvelgiant į juos pateikiamos rekomendacijos Lietuvos avaringumui mažinti. Darbą sudaro 7 dalys: įvadas, teorinė dalis, metodologinė dalis, tiriamoji dalis, išvados ir siūlymai, literatūros sąrašas bei priedai. Darbo apimtis – 81 p. teksto be priedų, 45 iliustr., 4 lent., 38 bibliografiniai šaltiniai. Atskirai pridedami darbo priedai. / This final paper of master studies discusses the methodologies of analyzing aviation accidents and incidents, their advantages and disadvantages, as well as the ways of applying these methodologies. Additionally, the link between aviation accidents and incidents is discussed as well as the general aviation, its characteristics and influence on entire aviation industry. Furthermore, the human factor and the most current methodologies of analyzing it are introduced. This paper also presents Lithuania general aviation, its activity and safety level from 2000 to 2010. By applying various methodology and approaches, the more detailed analysis is given to the accidents and incidents, which are related to aforementioned safety level. The attained data is compared with the statistics of Lithuania commercial aviation, USA, Europe, Germany and Australia. Finally, the obtained results are summarized, and taking them into consideration, recommendations of the ways to reduce the number of accidents and incidents in Lithuania are formulated. The paper consists of 7 pieces: introduction, theoretical piece, methodological piece, practical piece, summary and recommendations, references and annexes. The paper size – 81 p. of text without docket, 45 figures, 4 tables, 38 references. Docket are included separately.

The diploma thesis focuses on the issue of human error in risk activities. The issue is examined at a company InfoTel, spol. s r. o. offering professional services in the construction and operation of telecommunication networks. The work is divided into three parts. The first part is aimed at obtaining theoretical background serving as a starting point for the subsequent analytical part. The analytical part concentrates on the characteristics of the selected company, organizational structure and work positions. It includes the analysis of corporate processes, contemplating the human factor, its activity and associated risks. The final part of the thesis is devoted to proposals for measures, focusing on prevention of human error in risk activities, leading to improvement of economic result in the selected company.

This master’s thesis aims to analyze the possibilities of failure of human reliability on the example of an induction heater from company Roboterm spol. s.r.o. in Chotěboř. The objective of a thesis is a review of a literature of human reliability assessment. Based on the analysis of the operation and a literature review and choose the appropriate method to perform the actual assessment of the reliability of human error. Final object of the work is to propose measures to increase human reliability.

This thesis deals with analysis of measurement system capability in the production of rotary components from the viewpoint of operator error reduction and reliability of human factors. The aim is to carry out a literature review on the topic and then to analyze the current system in the company ZNOJEMSKÉ STROJÍRNY, s.r.o. Based on the obtained data suggest appropriate corrective arrangements to improve the current situation.

The focus of this diploma thesis is on human as increasing factor in source of aviation events and effect of digital avionic systems on safety. Theoretical part discusses human factor and in detail describes human factor analysis HFACS and HRA. Further are discussed pros and cons of rise of digital instruments. Second part of thesis is focused on analysis of aviation events in Czech republic in category general aviation of maximum takeoff weight 2250kg in years 2004-2014 and analysis of accidents comparing aeroplanes with analog and digital instruments. Thesis also includes short analysis of video record using both types of instruments with focus on distribution of attention.

El trabajo de investigación fue realizado en la operación minera Antapaccay de la empresa San Martin Contratistas Generales S.A durante el periodo 2018 - 2019, operación que identificó a los actos subestándares (Comportamientos inseguros) como causas principales de sus accidentes en los últimos años. Ante esta situación, la investigación buscó implementar el programa de Seguridad Basada en el Comportamiento con el propósito de prevenir y reducir los comportamientos inseguros de los trabajadores que podían generar eventos durante las actividades de trabajo de la empresa. El trabajo comenzó por la sensibilización a todo el personal de la operación desde la alta dirección, la línea de mando y colaboradores, buscando la participación y formación de observadores para el programa. Luego, se realizó la definición de responsabilidades por cada personal involucrado en el programa (Jefe de Seguridad, investigadores, gerente del proyecto, jefes de área y observadores). Asimismo, se realizó la elaboración y personalización de la cartilla de observación basándose en la matriz de riesgos y en las causas de los accidentes de la empresa de los últimos años. Después, se procedió a la formación de observadores que participarían en el programa distribuidos en los dos turnos de la operación. La presentación y difusión del programa se dio en la parada de seguridad con el apoyo de los colaboradores presentes. La recolección de las cartillas de observación fue llevada a cabo al término del día y después del proceso de intervención conductual. Estas cartillas fueron registradas y procesadas en la base de datos creados para elaborar un análisis de tendencias y plantear acciones correctivas inmediatas. La investigación midió la variación del número comportamientos seguros frente a los comportamientos inseguros semanal y mensualmente, evidenciando que los programas de seguridad conductuales pueden aumentar los comportamientos seguros y son de gran complemento y apoyo en la búsqueda de controles operacionales y medidas correctivas de un sistema de gestión de seguridad minero. Finalmente, se presentan las conclusiones y recomendaciones de acuerdo a los resultados expuestos. / The research work was carried out in the Antapaccay mining operation of the company San Martin Contractors Generals S.A during the 2018 - 2019 period, an operation that identified substandard acts (unsafe behaviors) as the main causes of their accidents in recent years. Given this situation, the research sought to implement the Behavior Based Safety program with the purpose of preventing and reducing the unsafe behaviors of workers who could generate events during the company's work activities. The work began by raising awareness among all company staff from top management, the line of command and collaborators, seeking the participation and training of observers for the program. Then the definition of responsibilities was made by each personnel involved in the program (Chief of Security, researchers, project manager, area managers and observers). Likewise, the preparation and personalization of the observation card was carried out based on the critical risks and the causes of the accidents of the company in recent years. Afterwards, the observers who participated in the program, divided into two shifts of the operation, were trained. The presentation and diffusion of the program occurred at the security stop with the work of the present collaborators. The collection of information was carried out at the end of the day and after the process of behavioral intervention, the booklets were registered and processed in the database created to develop an analysis of trends and propose immediate corrective actions. The research measured the variation of safe behavior indexes versus unsafe behaviors on a daily, weekly and monthly basis, evidencing that behavioral safety programs can increase safe behaviors and are a great complement and support in the search for operational controls and corrective measures. Mining safety management system. Finally, the conclusions and recommendations are presented according to the results presented. / Tesis

Detecting human cognitive load is an increasingly important issue in the interaction between humans and machines, computers, and robots. In the past decade, several studies have sought to distinguish the cognitive load, or workload, state of humans based on multiple observations, such as behavioral, physiological, or multi-modal data. In the Human-Machine Interaction (HMI) cases, estimating human workload is essential because manipulators' performance could be adversely affected when they have many tasks that may be demanding. If the workload level can be detected, it will be beneficial to reallocate tasks on manipulators to improve the productivity of HMI tasks. However, it is still on question marks what kinds of cues can be utilized to know the degree of workload. In this research, eye blinking and mouse tracking are chosen as behavioral cues, exploring the possibility of a non-intrusive and automated workload estimator. During tests, behavior cues are statistically analyzed to find the difference among levels, using a dataset focused on three levels of the dual n-back memory game. The statistically analyzed signal is trained in a deep neural network model to classify the workload level. In this study, eye blinking related data and mouse tracking data have been statistically analyzed. The one-way repeated measure analysis of variance test result showed eye blinking duration on the dual 1-back and 3-back are significantly different. The mouse tracking data could not pass the statistical test. A three-dimension convolutional deep neural network is used to train visual data of human behavior. Classifying the dual 1-back and 3-back data accuracy is 51% with 0.66 F1-score on 1-back and 0.14 on 3-back data. In conclusion, blinking and mouse tracking are unlikely helpful cues when estimating different levels of workload. <br>

Syftet med studien är att undersöka projektmedlemmarnas upplevelser av framgångsfaktorer i projektet. En kvalitativ undersökning med semistrukturerade intervjuer genomfördes med nio projektmedlemmar. Intervjumaterialet bearbetades via tematisk analys och genererade ett resultat som visar att delaktighet och kommunikation är bidragande faktorer för framgång. Att det krävs förståelse för det som sker i projektet för att lyckas, detta genom att skapa tydlighet om projektets helhet och roller. Resultatet visar även att det behövs insyn i projektets olika delar och att delarna behöver samverka med varandra för att nå ett lyckat projektresultat. Slutsatserna är att projektmedlemmarnas olika tillvägagångssätt och agerande i projektet är faktorer som bidrar till framgång, vilket tydliggör betydelsen av mänskliga faktorer i lyckade projekt. / The purpose of the study is to examine the project members' experiences of success factors in the project. A qualitative study with semi-structured interviews were conducted with nine project members. The interview material was processed through thematic analysis and generated a result that shows that participation and communication are a contributing factors for success. That it is necessary to understand what is happening in the project in order to succeed, by creating clarity about the project's whole and roles. The result also shows that transparency is needed in the different parts of the project and that the parts need to cooperate with each other to achieve a successful project result. The conclusions are that the different approaches and actions of the project members in the project are factors that contribute to success, which clarifies the importance of human factors in successful projects.